Work With Us

Required Skills

1. Patient Care Services:

• Provides care to patients under the direction of a Registered Professional Nurse and/or Licensed Physician according to Memorial Medical Center policies, procedures and standards of care:
• Obtaining vital signs manually and with equipment
• Performing an EKG
• Performing phlebotomy on patients age 5 and above.
• Perform sterile insertion of foley catheter as per physician order
• Collecting stool, urine and other samples from patients
• Fitting patients for crutches and orthopedic splinting supplies
• Assisting providers with sterile procedures—before, during and after
• Transporting patients in the department and to other departments
• Dressing simple wounds with clean technique
• Communicating with patients and their families
• Performing an Initial Screening on low acuity patients
• Assisting patients during the discharge process
• Assists behaviorial health patients using de-escalation techniques

• Assists in the admission of patients, (i.e. placing patients in room, preparation of patient for examination, obtaining initial and/or repeat vital signs, and communicates any unusual circumstances to the Registered Professional Nurse and/or Licensed Physician).

• Maintains operating knowledge of both the Trauma and ACLS protocols
  • • Assists in maintaining equipment, corrects equipment malfunctions and report malfunctions for repair.
    • Assists in providers in maintaining a sterile field during procedures.
    • Assists provider/nurse with rapid infuser setup, arterial line setup, chest tube placement, EVD placement
    • Maintains supplies of acute care carts (trauma, neuro, central line)

• Maintains appropriate documentation skills.

• Performs clerical functions (i.e. receives, opens and distributes mail; answers, places and routes telephone calls and pages utilizing appropriate communication skills and procedures; maintains appropriate level of clerical supplies; manages Radiology communication slips appropriately; processes completed ED patient record accurately, timely, and in appropriate manner; transmits records to attending physicians in accordance with Department policy and procedures).

• Communicates with Pre-Hospital personnel in accordance with Department policy and procedures utilizing appropriate communications equipment and logs.

• Understands and functions appropriately for all Medical Center and Department “Conditions”.

• Provides preceptor functions as directed by Manager and/or Supervisor.

• Maintains familiarization with location and operation of equipment and procedure manuals for Department.

• Practices appropriately for the safety of patients, (i.e., uses side rails appropriately, disposes of infectious waste appropriately, addresses spill appropriately and initiates incident reports as appropriate).

• Demonstrates professionalism (i.e., attends or reviews 75% of staff meetings minutes, documenting review with signature and date; actively pursues opportunity to increase knowledge within area of responsibility; maintain patient confidentiality; complies with professional appearance policy; presents at work on time and maintains satisfactory attendance in accordance with department Ill/Absent policy).

• Participates in collecting data for Quality Improvement activities, assists in identifying patient care problems for study and applies Quality Improvement findings to patient care.

2. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.:

3. Performs other related work as required or requested.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

1. Independently manages the daily operation of transcription and related functions. Process dictated reports via the transcription system and maintains the database for all users and physicians.  Supports document faxing distribution, physician directory and follow-up, troubleshooting, and testing.

1. Independently manages the daily operational needs related to the EMPI function in conjunction with IT production support, end users and management. Develops maintenance and support procedures for system operations. Provides front line EMPI support on a daily basis for all assigned applications/systems related to the EMPI. Analyst will be responsible for ensuring changes are made appropriately, accurately and timely. 

1. Analyst will escalate technical issues as appropriate to Information Technology department and vendor. Attends weekly/monthly meetings to represent HIM/EMPI/Transcription as deemed necessary. Analyst will provide communication of high level information and any key developments to their direct report.

1. Independently analyzes project requests and follows up timely and accurately with departments/personnel as needed.

1. Develop reports and work lists as requested by management and end-users. Complete thorough analysis of all report requests to determine operational viability and process improvement from reports. Assists with project evaluation and benefit analysis reporting after implementation of all software and code upgrades.

1. Coordinates flow of information between various departments (Radiology, Lab, etc.) to ensure changes in processes, systems and data is fluid and flows appropriately through systems. Maintain departmental procedures for efficient and designed system use. 

1. As needed, evaluate various operational issues and processes and present findings with appropriate recommendations. Provides data and direction for monthly departmental performance dashboard.  Documents requirements for data, workflow, logical processes, report requirements, interfaces with other systems, internal and external checks and controls, and outputs in conformance with HIPAA regulations.

1. Develops test plans and complete testing with a pre-defined test plan in order to minimize the number of live errors. Oversees and coordinates testing team and super users within departments of applications supported.    Analyst will conduct actual testing if only one resource is required.

1. Develop training and education material, for departmental application. Producing and assist Employee Development staff in creating training manuals for upgrades, user enhancements and all other changes.  Analyst will conduct training on system and corresponding policies and procedures when necessary.

1. Serves as a liaison for Information Technology, Employee Development and Project Management Office. Acts as a primary liaison for projects as assigned and provides leadership for complex upgrades for user community, technical staff and vendors.  Coordinates tasks and serves as a facilitator and consultant to assist in analysis of process flow and implementation of change to improve quality of service. 

1. Promotes MHS mission, vision, Statement of Values, all behavioral standards and insures internal and external customer satisfaction.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.

1. Provides a visible deterrence to crime, prohibited activities, or suspicious activities.

1. Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.

1. Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.

1. Responds to emergency situations, emergency codes and alarms

1. Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.

1. Assists air medical teams and transports airlifted patients between helipad and hospital.

1. Controls parking and traffic flow and enforces parking regulations.

1. Provides visitor and employee escorts as appropriate.

1. Reports any conditions that might constitute a security or safety hazard.

1. Provides access control to restricted spaces by locking and unlocking doors.

1. Investigates and reports on any suspicious activity or persons.

1. Obtains written or oral statements related to incidents on MHS property.

1. Prepares incident reports.

1. Assists local law enforcement agencies during investigations or emergencies.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Plan, organize, coordinate, and control all activities in Patient Access, including appropriate delegation of duties and responsibilities among supervisors, team leads, and staff positions.
• Maintains a high degree of awareness of patient situations; responds to those situations promptly and efficiently.
• Develops quality indicators and monitors/audits data to assure accurate, effective, and productive work flow.
• Manage daily department operations to ensure efficiency and timeliness in provision of services by constant enforcement of inspecting agency standards.
• Embodies the Memorial Health Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

• Maintains visibility and rounds on staff routinely.
• Serves as educational resource and subject matter expert in knowledge of hospital, department and Joint Commission policies and procedures related to Patient Access.
• Perform personnel related functions including but not limited to recruitment and selection, performance reviews, counseling, disciplining, and payroll.
• Develop and follow the department budget.
• Investigate all physicians, patient, and departmental complaints with involved parties and document all follow up actions taken.
• Write and enforce departmental policies and procedures.
• Hold routine staff meetings and in-services as needed to provide staff with guidance and information to perform their duties.
• Ensure that staff members are practicing according to federal and state requirements.
• Plan, recommend, and direct Patient Access departmental operating budget and ensure that the department operates within allocated funds.
• Assure the maintenance of department reports and statistics for administrative and regulatory purposes.
• Initiate quality control measures and evidence based practice techniques.
• Serve on committees to provide technical expertise and advice as needed.
• Serves on the Survey Readiness Task Force.
• Uphold and exemplify the mission, vision, values and behavioral standards of Memorial Healt.
• Actively engage in leadership activities that create and/or promote Great Patient Experiences, create Great Results and make Lincoln Memorial Hospital a Great Place to Work to fulfill the strategic plan of Lincoln Memorial Hospital and Memorial Health System.
• Provide the necessary leadership and support that will remove obstacles and enable staff to perform their work efficiently and effectively.
• Performs other related work as required or requested.

Required Skills

Discharge Planning & Care Coordination

• Initiate discharge planning at the time of admission and reassess throughout the patient’s stay
• Complete or contribute to discharge planning assessments, including psychosocial needs, barriers, and risk factors, within scope of practice
• Develop, implement, and update individualized discharge plans in collaboration with the treatment team
• Identify and address barriers to discharge, including housing, transportation, insurance, and access to medications/services
• Identify appropriate levels of care post-discharge (e.g., outpatient therapy, intensive outpatient programs (IOP), partial hospitalization programs (PHP), residential treatment, or long-term care)
• Coordinate transitions to community-based services
• Ensure continuity of psychiatric care, including medication management and therapy services
• Ensure patients are provided with freedom of choice in selecting post-discharge providers and services
• Ensure follow-up appointments are scheduled within recommended timeframes (e.g., within 7 days of discharge)

Clinical & Risk Management

• Assess patient readiness for discharge, including evaluation of safety, stability, and support systems
• Identify high-risk patients (e.g., suicidality, homelessness, substance use, frequent readmissions) and implement enhanced discharge planning Interventions
• Collaborate with clinical staff to ensure discharge plans align with treatment goals and risk mitigation strategies

Interdisciplinary Collaboration

• Participate in daily treatment team meetings, case conferences, and utilization reviews
• Collaborate with psychiatrists, nurses, therapists, and other clinical staff to ensure coordinated care
• Serve as a central point of communication for discharge-related planning and problem-solving

Patient, Family & Caregiver Engagement

• Educate patients and families on discharge plans and aftercare services
• Involve support systems in discharge planning when appropriate
• Provide support around transitions, barriers to care, and community reintegration

Community Resource Coordination

• Maintain up-to-date knowledge of community resources, including mental health providers, housing programs, substance use treatment services, and social services
• Coordinate referrals to community agencies and ensure warm handoffs whenever possible

Documentation & Compliance

• Document all discharge planning activities in the medical record in conformity with hospital policy and regulatory standards
• Ensure documentation supports medical necessity, level of care decisions, and continuity planning
• Comply with all applicable regulations, including CMS Conditions of Participation, Joint Commission standards, HIPAA, and state-specific requirements
• Participate in audits, quality improvement initiatives, and performance metrics related to discharge planning and readmissions

The intent of this job description is to provide a representative summary of the major duties and responsibilities perform by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Licensure/Certification/Registry:

• Registered radiographer (ARRT-R) in good standing or registry eligible. If not otherwise specified by the professional licensing body, the maximum allowable time to practice in a “registration pending” status is three months.
• Active license required in radiography from the IEMA Division of Nuclear Safety.
• Maintain BLS CPR Certification.

Other Knowledge/Skills/Abilities:

• Excellent interpersonal and guest relations skills required. Moderate physical effort.

Required Skills

Principle Duties & Responsibilities:
1. Configure, build, and maintain Epic applications to align with business needs.
2. Responsible for system testing, issue resolution, and application troubleshooting.
3. Optimize workflows to improve efficiency and user experience.
4. Provide end-user support, training, and documentation.
5. Perform system demonstrations and training sessions for staff.
6. Partner with clinical and operational teams to assess system needs and enhancements.
7. Work closely with IT, project managers, and leadership to ensure successful system implementations.
8. Monitor system performance, ensuring compliance with organizational and regulatory standards.
9. Participate in system upgrades, testing, and change management processes.

10. Ensure compliance with healthcare regulations, including HIPAA and Meaningful Use requirements.
11. Generate and analyze reports to provide insights into system usage and performance.
12. Contribute to Epic-related projects, ensuring timely delivery.
13. Identify opportunities for workflow improvements and implement best practices.
14. Epic Certification Addendum Acknowledgment
All colleagues in Epic-designated roles are required to review, acknowledge, and sign the applicable Epic Certification Addendum as a condition of employment and continued assignment in an Epic role.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.