Work With Us

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

1. Independently manages the daily operation of transcription and related functions. Process dictated reports via the transcription system and maintains the database for all users and physicians.  Supports document faxing distribution, physician directory and follow-up, troubleshooting, and testing.

1. Independently manages the daily operational needs related to the EMPI function in conjunction with IT production support, end users and management. Develops maintenance and support procedures for system operations. Provides front line EMPI support on a daily basis for all assigned applications/systems related to the EMPI. Analyst will be responsible for ensuring changes are made appropriately, accurately and timely. 

1. Analyst will escalate technical issues as appropriate to Information Technology department and vendor. Attends weekly/monthly meetings to represent HIM/EMPI/Transcription as deemed necessary. Analyst will provide communication of high level information and any key developments to their direct report.

1. Independently analyzes project requests and follows up timely and accurately with departments/personnel as needed.

1. Develop reports and work lists as requested by management and end-users. Complete thorough analysis of all report requests to determine operational viability and process improvement from reports. Assists with project evaluation and benefit analysis reporting after implementation of all software and code upgrades.

1. Coordinates flow of information between various departments (Radiology, Lab, etc.) to ensure changes in processes, systems and data is fluid and flows appropriately through systems. Maintain departmental procedures for efficient and designed system use. 

1. As needed, evaluate various operational issues and processes and present findings with appropriate recommendations. Provides data and direction for monthly departmental performance dashboard.  Documents requirements for data, workflow, logical processes, report requirements, interfaces with other systems, internal and external checks and controls, and outputs in conformance with HIPAA regulations.

1. Develops test plans and complete testing with a pre-defined test plan in order to minimize the number of live errors. Oversees and coordinates testing team and super users within departments of applications supported.    Analyst will conduct actual testing if only one resource is required.

1. Develop training and education material, for departmental application. Producing and assist Employee Development staff in creating training manuals for upgrades, user enhancements and all other changes.  Analyst will conduct training on system and corresponding policies and procedures when necessary.

1. Serves as a liaison for Information Technology, Employee Development and Project Management Office. Acts as a primary liaison for projects as assigned and provides leadership for complex upgrades for user community, technical staff and vendors.  Coordinates tasks and serves as a facilitator and consultant to assist in analysis of process flow and implementation of change to improve quality of service. 

1. Promotes MHS mission, vision, Statement of Values, all behavioral standards and insures internal and external customer satisfaction.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

• Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
• Effectively perform general clerical and administrative functions.
• Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
• Pre-register and register all types of patients across multiple software systems.
• Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
• Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
• Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
• Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
• Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
• Ensure accurate documentation of patient information.
• Check and restock supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and maintain patient confidentiality.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.
• Perform other related duties as required or requested.

Required Skills

Principal Duties & Responsibilitites:

1. Accesses external insurance providers’ websites to determine and/or verify patients’ insurance eligibility and account status.

1. Receives and examines daily listings for all denominations and types of patient accounts and determines which require further analysis and action.

1. Investigates assigned patient accounts with incomplete/incorrect information and resolves problems or errors to ensure complete and compliant information accompanies the claim.

1. Follows up and investigates all denominations and types of unpaid items and other issues associated with unpaid claims. Contacts patients, guarantors, or other sources of third party payment and secures arrangements for prompt payment.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Receives and researches insurance claim denials, rejections and underpayments, and as necessary, prepares the necessary paperwork to appeal the denial.

1. Reviews correspondence relating to payments and claims; conducts the necessary research to provide supplementary background information regarding the inquiry

1. Researches and resolves complex issues associated with patient insurance accounts. As applicable, identifies, documents, and reports problematic trends to management.

1. Analyzes reports containing rejected account information and performs the necessary research to resolve the reason(s) for the rejection and secures any other required information.

1. Provides input regarding system edits designed to identify and ensure consistent and compliant data necessary for processing medical insurance claims.

1. Responds to requests from internal departments regarding the proper coding, billing, and processing of medical insurance claims.

1. Communicates and resolves issues with a variety of internal and external sources to resolves issues involving medical insurance claims. This may include internal departments, patients (or other responsible parties), third-party payors, social service agencies, Medicare/Medicaid staff, other insurance carriers, service providers, and collection agencies.

1. Initiates corrections to all denominations and types of charges and contractual/allowances within scope of expertise and authority granted.

1. Identifies and calculates write-off amounts and secures the necessary approvals from management for processing.

1. Documents online systems and electronic files to ensure accurate data is noted regarding the status of claims and payments.

1. Researches complex issues on all denominations and types of accounts and coordinates their resolution in a timely manner.

1. Ensures compliance to managed care contract guidelines and processes at each work step to facilitate accurate and timely reimbursements to the organization.
2. May assist with special projects, analyses, or audits.

1. As directed and defined by management, orients and cross-trains on other unit duties which are outside of regularly assigned area of responsibility. May serve as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Performs other related work as required or requested.

Required Skills

1. Utilizes customer service skills by providing support to patients, visitors, physicians, residents, medical students and staff. Greets, communicates effectively and registers/checks in outpatients in a positive, accurate and professional manner. Round regularly in the Imaging reception areas and act as a liaison between modalities and patients/families.

1. Answers phones utilizing proper phone etiquette to provide great customer service and meet customer needs.

1. Prepares digital images for continuation of care, medical records, and patients.

1. Ensures proper recording and transmission of appropriate patient and exam indicator information.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Monitors the Radiation Information System (RIS) to ensure all operations are running and relay issues to the appropriate personnel.

1. Acts as liaison between patient floors, staff, outside physicians, Radiology Information System staff and Radiologists, and also between the radiologists and ordering clinician for reporting critical results in compliance with departmental policy.

1. Provides assistance to physicians, medical students and residents.

1. Provides assistance for and has functional knowledge of the web browser.

1. Reviews and performs account merges to maintain patient data accuracy.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.