Work With Us

Required Skills

1. Embodies the Memorial Health System Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision: 

SAFETY:  We put Safety first.  We speak up, without fear, on matters of patient and colleague safety.  We take action to create an environment of zero harm.

INTEGRITY:  We respect others and show compassion.  We behave honestly and ethically.  We are accountable for our attitude, actions and health.

QUALITY:  We advance our knowledge and skills.  We seek continuous improvement.  We deliver evidence-based care that leads to excellence in outcomes.

STEWARDSHIP:  We use resources wisely and maintain financial stability.  We work together to coordinate care and services across the health system.  We promote healthier communities.

1. Provide care of grounds which includes: mowing, snow removal, raking leaves, watering, fertilizing, edging, planting of grass and flowers, trimming, de-thatching lawn, painting as required and parking lot stripping. 

1. Maintains external appearance of Memorial Health System by cleaning driveways, parking areas, entrances and disposing of trash. 

1. Remove snow by snow plow, shovel, squeegee, snow blower or other approved methods. 

1. Transport materials/equipment by hand, dolly or truck to work site. 

1. Interact with hospital colleagues and patients/visitors in a courteous and cooperative manner. 

1. Perform pre start-up inspection of power equipment and minor repairs of grounds equipment and tools. 

1. Maintains appropriate dress and appearance, projecting a positive image of Memorial Health System. 

1. Consistently follows all safety procedures/policies in completing work assignments. 

1. Performs other related work as required or requested. 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Complies with American College of Surgeons Standards for Cancer Registry on collection and analysis of data on reportable cancer diagnoses made at the hospital.
• Abstracts data sets per standards.
• Obtains and maintains follow-up information of all patients in registry data base.
• Reports monthly to Illinois Department of Public Health, annually to the National Cancer Data Base, and as requested to other professional organizations.
• Maintains status as Certified Tumor Registrar (CTR); attends mandatory and optional inservices and meetings to ensure competency and personal growth.
• Performs other duties as assigned by Medical Director or Administrative Director.

Required Skills

• Responsible for completing all steps of pre-registration/registration including patient interview, collecting insurance information, obtaining picture identification and signatures for consents, providing Advance Directive information and distributing required patient information.
• Coordinate accurate patient data collection to verify insurance eligibility and determine financial obligation, which may include collection of copayments.
• Act as the communication hub for the hospital and demonstrate ability to function well in stressful situations. Monitor alarms and weather information. Call and process all codes as needed, and provide ongoing communication support during all code and disaster situations according to policies and procedures.
• Dispatch calls to all call staff including: Administrator on Call, nurse managers, house supervisors, surgery staff, respiratory therapy, and Plant Operations. Maintain records of current on call staff. Answer incoming calls to main hospital switchboard.
• Answer incoming calls for emergency line (56700) and process timely and correctly.
• Answer Stat Code and Rapid Response calls and process timely and correctly.
• Demonstrates an ability to be flexible, willing to work alternative shifts and cover call-ins as needed. May be required to work night or weekend shifts.
• Ensures compliance with all applicable HIPAA, Joint Commission, CDC, LMH, and state and federal statues, providing required associated literature to patients at all PAS access points.
• Coordinate security efforts for LMH through monitoring of security cameras and coordination of necessary actions with Plant Operations and/or police as needed, according to policy and procedure. Check in and log visitors entering the building after normal business hours.
• Responsible for patient flow in the ED, Diagnostic Center, Acute Care Unit, Obstetrics, and Special Procedures Area. Enters patient information into department whiteboards for tracking purposes.
• Monitors the patient volumes and flow throughout the day, adjusting Patient Access staff as needed. Work with staff and leaders in other areas in order to coordinate timely patient flow and services.
• Coordinate admission and patient placement in collaboration with the Case Management Team, Nursing Leadership, and Environmental services. Consult with other departments to provide for an interdisciplinary approach to patient’s needs.
• Conducts daily audits of accounts for quality assurance and performs necessary action to correct patient accounts. Distributes corrections as appropriate.
• Conduct insurance verification tasks, including referrals and authorization for elective and emergent patients. Check eligibility for Medicare, Medicaid, private insurance, etc.
• Demonstrates ability to be organized and perform daily tasks including reporting and closeout duties. Verify census information and patient data at the end of each day to ensure accurate patient accounts.
• Monitor the patient safe, recording and securing patient valuables as needed.
• Maintain petty cash and service recovery funds. Perform daily closing duties associated with the cash drawer.
• Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences.
• Greet visitors and patients; answer patient questions (via telephone/ in person) and provide directional information as requested. Contribute to the positive customer relations and work to address any issues that arise when patients are present in order to maintain the positive experience.

Required Skills

• Completes all steps of pre-registration/registration; verifies patient identity and demographic information through appropriate tools. Identifies/captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation. Facilitates appropriate billing of claims and hospital reimbursement. Obtains and validates proper consent for patient treatment.
• Schedules patients for Mammography procedures efficiently, effectively, and according to established protocol for modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency.
• Educates patients/others regarding the resolution of billing, private pay options, collection efforts, coordination of benefits, third party and governmental payment criteria, insurance coverage, payments, and denials. May serve as a liaison between external resources and patients on issues requiring SMH involvement.
• Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation across the enterprise, and an interdisciplinary approach to patient and organizational needs.
• Adheres to all CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient/designated representative signatures.
• Verifies medical necessity, and obtains appropriate signature on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations at points of patient access.
• Negotiates with patients and families to collect patient co-pays and/or deposits at point of service. Supports Patient Access Services POS (Point of Service) collection goals as defined by Revenue Cycle leadership and best practice benchmarks.
• Triages, documents, and initiates referrals of patients to Medicaid vendor and/or for financial assistance, per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established SMH procedures.
• Identifies/reviews services requiring pre-authorization/pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers, to ensure provider eligibility requirements are met prior to receiving service. Utilizes appropriate technology and/or communicates with physician offices.
• Analyzes reports containing rejected accounts from a variety of hospital sources, including Non-Patient Access registration departments, and resolves toward verification of patient benefit eligibility, and subsequent reimbursement from all possible payer sources, or determines suitability for financial assistance.
• Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences. May be required to work night or weekend shifts.
• Ensures compliance with all applicable HIPAA, Joint Commission, CDC, SMH, and state and federal statues, providing required associated literature to patients at all PAS access points. Educates patients regarding Advance Directives, Medicare D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance process as appropriate.
• Maintains current knowledge of, and complies with, the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act at all times.
• Completes Illinois DHS legal forms for psychiatric admits, in compliance with State of Illinois and SMH statues and guidelines. Provides relevant patient/family education.
• May rotate work settings, i.e., patient registration, bedside registration, or other SMH campus environments. May be required to provide coverage for the SMH Financial Lobby Office.
• Develops and maintains a comprehensive knowledge of the health system organization and its functions. Completes all assigned annual organizational education
• Meets expectations for productivity, accuracy, and point of service collections
• Attendance at quarterly department meetings is mandatory unless absence is approved by PAS management prior to the meeting date.
• Performs pre-registration functions as requested.
• Performs other related work as required or requested.

Required Skills

Essential Functions and Job Duties

• Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.

• Differentiates among emergent, urgent, and non-urgent patients.

• Identifies signs or symptoms, which indicate a significant variance.
• Reports variances to Provider.
• Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
• Offers input to plan of care.
• Educates patient in plan of care; coordinates and communicates plan of care with the patient and/or patient’s family.

• Screens telephone calls from patients and evaluates for referral.
• Conducts pre-authorization for medication and ordered tests; completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
• Arranges outside laboratory tests.
• Assists physicians by preparing patients and setting up equipment.

• Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
• Performs as a team nurse with Providers.
• Reports ideas, concerns, and problems to Manager/Coordinator.
• Scans and accurately indexes patient records from outside sources in the electronic health record for Provider signature.
• Reviews patient medical records from previous physician to incorporate pertinent information into patient’s completed chart.
• Under the supervision of a Physician, provides and documents care according to established standards of practice, policies, and procedures, and follows Physician orders.
• Prepares equipment for diagnosis and treatment; prepares patients.
• Performs blood draws test (where applicable), treatments, and screenings, and assists with examinations and minor surgery; sets up and assists with procedures; cleans and sterilizes instruments and equipment as needed.
• Administers medications and immunizations according to established guidelines.
• Runs laboratory controls, keeps lab logs and maintains OSHA log book.
• Assists in inventory of clinical supplies; checks expiration dates; maintains clean, well-equipped exam rooms, laboratory and procedure room.
• Assumes personal responsibility for quality patient care, environment of care, and professional development.

• Assists in coordinating and implementing policies in compliance with all regulatory standards.
• Reports ideas and concerns to supervisor concerning improved patient care, customer service, and efficient clinical operations.
• Maintains clean, well-equipped exam room and assists in inventory control.
• Attends meetings, in-services, and continuing education classes; suggests topics and/or conducts nursing in-services.
• Assists with maintenance of patient medical records.

• Demonstrates department specific competencies, including age specific competencies for all ages.

• Arranges for medication refills.
• Shares knowledge, nursing skills, experience, and patient education advice with physicians.

• Supports and maintains joint commission standard. 
• Attends nursing in-service and continuing education programs.
• Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
• Demonstrates care and knowledge in medication administration.
• Arranges for medication and medication refills. 
• Performs other duties as assigned.