Work With Us

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Required Skills

Essential Functions and Job Duties

• Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.

• Differentiates among emergent, urgent, and non-urgent patients.

• Identifies signs or symptoms, which indicate a significant variance.
• Reports variances to Provider.
• Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
• Offers input to plan of care.
• Educates patient in plan of care; coordinates and communicates plan of care with the patient and/or patient’s family.

• Screens telephone calls from patients and evaluates for referral.
• Conducts pre-authorization for medication and ordered tests; completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
• Arranges outside laboratory tests.
• Assists physicians by preparing patients and setting up equipment.

• Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
• Performs as a team nurse with Providers.
• Reports ideas, concerns, and problems to Manager/Coordinator.
• Scans and accurately indexes patient records from outside sources in the electronic health record for Provider signature.
• Reviews patient medical records from previous physician to incorporate pertinent information into patient’s completed chart.
• Under the supervision of a Physician, provides and documents care according to established standards of practice, policies, and procedures, and follows Physician orders.
• Prepares equipment for diagnosis and treatment; prepares patients.
• Performs blood draws test (where applicable), treatments, and screenings, and assists with examinations and minor surgery; sets up and assists with procedures; cleans and sterilizes instruments and equipment as needed.
• Administers medications and immunizations according to established guidelines.
• Runs laboratory controls, keeps lab logs and maintains OSHA log book.
• Assists in inventory of clinical supplies; checks expiration dates; maintains clean, well-equipped exam rooms, laboratory and procedure room.
• Assumes personal responsibility for quality patient care, environment of care, and professional development.

• Assists in coordinating and implementing policies in compliance with all regulatory standards.
• Reports ideas and concerns to supervisor concerning improved patient care, customer service, and efficient clinical operations.
• Maintains clean, well-equipped exam room and assists in inventory control.
• Attends meetings, in-services, and continuing education classes; suggests topics and/or conducts nursing in-services.
• Assists with maintenance of patient medical records.

• Demonstrates department specific competencies, including age specific competencies for all ages.

• Arranges for medication refills.
• Shares knowledge, nursing skills, experience, and patient education advice with physicians.

• Supports and maintains joint commission standard. 
• Attends nursing in-service and continuing education programs.
• Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
• Demonstrates care and knowledge in medication administration.
• Arranges for medication and medication refills. 
• Performs other duties as assigned.

Required Skills

Client Services

• Develop initial preliminary assessment data including clients’ presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (according to DSM-V) and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide direct service intervention for emergency department patients.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Make appropriate referrals to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
• Coordinate referrals to inpatient and outpatient levels of care for emergency psychiatric assessments.
• Interview collateral contacts, previous and current treatment professionals, and significant others, as needed, to further assess appropriate plan of care.
• Conduct screenings and facilitates referrals from local hospitals, other agencies and/or internal programs to the state psychiatric facility (AMMHC) when applicable.
• Utilize MS Teams/Telehealth to conduct assessment of clients presenting to LMH, TMH and JMH with behavioral health concerns as requested by the ED providers

Client Information System

• Complete required administrative and legal paperwork (such as: voluntary and involuntary paperwork, Case Openings, SMI/SED, Acknowledgment of Voluntary Admission, Insurance Pre-Certifications, etc).
• Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• Document assessments directly into the hospital EHR, where applicable, and ensure ED is provided with copies of all documentation when not able to enter directly into the client record.
• Complete insurance pre-certifications, when applicable, for patients being admitted to an MHS inpatient behavioral health unit.

Training Activities/Professional Growth

• Manager and employee mutually identify professional goals, which will enhance job related skills.
• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Attend and participate in mandatory monthly clinical supervision with manager as required by the IL Department of Human Services.
• Complete all mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according agency policy to provide a professional working environment and effective service delivery.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Integrity, Quality, and Stewardship that support our mission, vision and values:

• SAFETY: I put safety first in everything I do.  I speak up, without fear on matters of patient and colleague safety.  I take action to create an environment of zero harm.
• INTEGRITY: I respect others and show compassion.  I behave honestly and ethically.  I am accountable for my attitude, actions and health
• QUALITY: I advance my knowledge and skills.  I seek continuous improvement.  I deliver evidence-based care that leads to excellence in outcomes
• STEWARDSHIP: I use resources wisely and maintain financial stability.  We work together to coordinate care and services across the health system. We promote healthier communities

Job Relationships

• Communicate directly with manager for clinical supervision, clarification of agency policy, and program evaluation to promote a professional working environment and effective service delivery system.
• In absence of immediate manager, will reach out to Director for clinical supervision.
• Adhere to MHS/MBH Behavioral Standards.

Other Job Responsibilities

• Respond to requests for service from the community and link to appropriate clinic program or outside agencies.
• Participate in On Call Rotation and assist manager in ensuring coverage of open shifts as needed
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Prepares and tests respiratory therapy equipment for proper and safe operation and periodically checks equipment in use and on units for proper operations and routine service. Reports malfunctioning equipment to manager.

1. Follows and enforces safety rules, instructions, and procedures of the Respiratory Therapy Department and hospital to contain and minimize the spread of infection.

1. Receives, documents, and executes physicians’ orders relating to respiratory care order set. Interprets and evaluates physician orders and charts that pertain to respiratory care and identifies possible contraindications to medications, treatments, and related hazard with their use.

1. Measures and administers prescribed medications, such as oxygen and aerosolized medications, to patients. Administers the following procedures or therapies: EZPAP, humidity and aerosol, chest physical therapy, incentive spirometry, TB skin test, pulse oximetry and bedside pulmonary function/mechanics and high-flow oxygen therapy.

1. Assesses patients’ conditions and responses to respiratory therapy by checking pulse, blood pressure, respiratory frequency, tidal volume, inspiratory pressure, cough, sputum, breath sounds, and other pertinent data related to patients. Recognizes and treats adverse reactions and emergency situations arising during treatment.

1. Recognizes and responds to the signs of cardiopulmonary arrest and/or failure and life-threatening arrhythmias as seen on EKGs. As necessary, assists in performing and/or initiating CPR procedures.

1. Modifies therapy in accordance with respiratory therapy policy in cases of adverse or ineffective patient response and reports changes to shift supervisor.

1. Records procedures, patient responses, and medication administration in compliance with departmental documentation requirements. Relays same information orally or in writing to management and/or other Therapist(s) as shift changes occur.

1. Participates in in-service, continuing education, and other staff development activities to develop and maintain necessary competencies.

1. Maintains the security and confidentiality of all patient records and information

1. Evaluates and ensures the accuracy of ABG reports and informs the proper physician, nurse, and/or therapist of abnormal results.

1. Performs arterial punctures using approved criteria and maintains competency through annual reviews.

1. Performs nasal and tracheal suctioning of patients and obtains tracheal secretions for cultures

1. Performs CPR procedures as part of the Stat Code Team

1. Maintains, monitors, and provides respiratory care to patients on continuous mechanical ventilators.

1. Provides respiratory care to ICU patients (including lung auscultation); recommends or obtains ABG samples, x-rays, O², and other respiratory care procedures as patient condition warrants. Alerts the appropriate staff of any changes in patient condition.

1. Monitors and cares for patients with artificial airways and endotracheal cuffs.

1. Assists in the clinical instruction of respiratory therapy students, including serving as a clinical preceptor.

1. Instructs patients, families, and other hospital personnel in the proper use of respiratory therapy equipment and the associated procedures and techniques used.

1. May performs endotracheal intubations using approved criteria and maintains competency through annual review.
2. May assist physician(s) in performing bronchoscopy using approved criteria and participates in patient sedation and monitoring. Maintains competency through annual review.

1. May perform as a team leader during an assigned shift. Plans staff assignments, ensuring completion of patient care orders and daily operational tasks, responding to stat codes, and performing other duties associated with providing safe, quality care to patients.

1. Provides cardiopulmonary services in emergency situations. Performs patient assessment and treatment according to the emergency department / respiratory care order set.

1. Provides leadership for departmental or multidisciplinary teams related to clinical quality, safety, education, best practice, patient satisfaction, or process improvement. Works with nursing unit-based councils and the Quality Practice Council to make changes in practice that affect respiratory care outcomes.

1. Collaborates and shares clinical information with the multidisciplinary health team to achieve evidence-based care and outcomes.

1. Assists in developing and updating departmental policies and procedures, competency based performance criteria, and education of staff to meet necessary guidelines.

1. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Perform patient assessments with patients in a specific service area.

1. Assign a speech therapy treatment diagnosis.

1. Establishes plan of care with objective, measurable goals.

1. Provides interventions supported by evidenced based practice in accordance to the established plan of care.

1. Assesses the effectiveness of treatment and modifies treatment to achieve goals.

1. Plans for discharge.

1. Communicates with patient, family, caregivers and members of team to promote maximum benefit of care.

1. Provide patient care documentation that meets quality standards and supports ethical billing practice.

1. Demonstrates ability to organize workload and manage time effectively.

1. Maintains positive working relationship with patients and referral base.

1. Demonstrates teamwork by routinely offering to help others or assisting others whenever needed.

1. Demonstrates ability to handle difficult and/or stressful situations appropriately.

1. Shares knowledge through service as a clinical instructor and mentoring new staff.

1. Shares knowledge with department and community through participation with educational offerings.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs and documents mobility based activities to meet the physical needs of patients under the guidance of rehab services. Illustrative tasks and expectations include, but are not limited to, the following:

• Activity:
• Assists with patient’s activities using proper body mechanics
• Assists health care team with the mobilization of patients, demonstrating consistent judgment and initiative to maximize safety under the activity orders as indicated by the physician
• Provides safe interventions with patients including transfers out of bed, repositioning in bed, ambulation with or without assistive devices including, but not limited to canes, walkers, and wheelchairs

• Elimination:
• Assists with toileting of patients as needed during patient care
• Records output

• Documentation:
• Records activities completed in the medical record
• Completes department tracking /scheduling system data

1. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

• Obtains and documents vital signs, such as blood pressure (B/P), heart rate (HR), and oxygen saturation (O2 sats).

• Maintains open channel of communication with therapists, nurses, peers and supervisors, demonstrating appropriate interpersonal skills and teamwork.

• Observes and reports unusual conditions and/or change in patient behavior or appearance.

1. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well-being. Illustrative tasks and expectations include but are not limited to the following:

• Follows standard precautions. Always washes hands between patients, reports equipment malfunctions.

• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.

• Positions side rails appropriate to the patient’s condition; applies and maintains restraining devices as directed.

• Interacts with patients/visitors/others in a courteous and respectful manner, fully explains procedures to patients/families prior to performing.

• Assures patient privacy/rights/confidentiality.

• Recognizes and reports patient concerns; offers constructive solutions.

1. Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

• Complies with established policies, procedures, standards and guidelines.

• Assists in data collection, structuring and organization of data utilizing Microsoft Word, Excel, Power Point.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area and equipment.

• Cooperates with all members of the healthcare team. Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Adheres to MHS Behavioral Standards.

1. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description

Required Skills

1. Provides safe and efficient patient transport to and from the therapy services areas, including home visits with therapy staff or recreational activities with the recreational therapy staff.

1. Assists therapists and/or assistants with the treatment of patients, demonstrating consistent judgment and initiative to maximize safety under the supervision of a licensed professional.

1. Cleans, organizes and maintains therapy equipment and services areas.

1. Maintains open channel of communication with therapists, peers and supervisors, demonstrating appropriate interpersonal skills and teamwork.

1. Demonstrates appropriate customer service skills as outlined in the Memorial Health System’s mission, vision and values. Maintains high level of commitment to Memorial’s Behavior Standards and Great Patient Experience including AIDET and Greet and Feet.

1. Demonstrates strong time management and organizational skills in maintaining a high level of productivity while meeting commitments and deadlines.

1. Demonstrates a willingness and flexibility in responding to scheduling requests. Works at least 48 hours in a six month period. Per diem expectation is a minimum of 1 weekend shift per month.

1. Assist in data collection, structuring and organization of data utilizing Microsoft Word, Excel, Power Point.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Gather and Analyze Patient Information

• Collect, analyze and integrate patient information in order to identify and meet the patient-specific needs (Physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history) and to determine final testing parameters/procedures in conjunction with the ordering physician or clinical director and laboratory protocols.
• Complete and verify documentation.
• Explain pre-testing, testing and post-testing procedures to the patient.

1. Testing Preparation Procedures

• Prepare and calibrate equipment required for testing to determine proper functioning and make adjustments if necessary.
• Apply electrodes and sensors according to accepted published standards.
• Perform appropriate physiologic calibration to ensure proper signals and make adjustments if necessary.
• Perform positive airway pressure (PAP) mask fitting.

1. Polysomnographic Procedures

• Follow procedural protocols such as PAP, oxygen titration etc. to ensure collection of appropriate data.
• Follow “lights out” procedures to establish and document baseline values (such as body position, Oxyhemoglobin saturation, respiratory and heart rates, etc.).
• Perform Polysomnographic data acquisition while monitoring study-tracing quality to ensure signals are artifact-free and make adjustments, if necessary.
• Document routine observations including sleep stages and clinical events, changes in procedure, and significant events in order to facilitate scoring and interpretation of polysomnographic results.
• Implement appropriate interventions (including actions necessary for patient safety and therapeutic intervention such as continuous and bi-level positive airway pressure, oxygen administration, etc.).
• Follow “lights on” procedures to verify integrity of collected data and complete data collection process (repeats the physiological and instrument calibrations and instruct the patient on completing questionnaires, etc.).
• Demonstrate the knowledge and skills necessary to recognize and provide age specific care in the treatment, assessment and education of neonatal, pediatric, adolescent, adult and geriatric patients.
• Oversees and performs difficult and unusual procedures and therapeutic interventions.

1. Polysomnographic Record Scoring

• Score sleep/wake stages by applying professional accepted guidelines.
• Score clinical events (such as respiratory events, cardiac events, limb movements, arousals etc.) according to center specific protocols.
• Generate accurate reports by tabulating sleep/wake and clinical event date.

1. Service Management and Professional Issues

• Comply with applicable laws, regulations, guidelines and standards regarding safety and infection control issues.
• Perform routine and complex equipment care and maintenance.
• Evaluate sleep study related equipment and inventory.
• Demonstrate effective written and spoken communications skills.
• Demonstrate appropriate social skills
• Respond to study participant’s procedural-related inquiries by providing appropriate information.
• Demonstrate the ability to analyze complex situations and apply policy.
• Comply with the ABSM Standards of Conduct.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Prepares and tests R.T. equipment for proper and safe operation and periodically checks R.T. equipment in use and on units for proper operation and routine service. Reports malfunctioning equipment to manager.
2. Follows and enforces safety rules, instructions, and procedures of the Respiratory Therapy Department and hospital to contain and minimize the spread of infection.
3. Receives, documents, and executes physician’s orders relating to Respiratory Care Order Set. Interprets and evaluates physician’s orders and charts that pertain to respiratory and identifies possible contraindications to medications, treatments and related hazard with their use.
4. Measures and administers prescribed medications to patients, such as oxygen and aerosolized medications to patients. Administers the following procedures or therapies; Ezpap, chest physical therapy, incentive spirometry, TB skin tests, pulse oximetry and bedside pulmonary function/mechanics, high-flow oxygen therapy.
5. Assesses patient’s condition and response to respiratory therapy by checking patient’s pulse, blood pressure, respiratory frequency, tidal volume, inspiratory pressure, cough, sputum, breath sounds, and other pertinent data that relates to the patient. Must also be alert to adverse reactions of patient during treatment, plus be aware of proper response to emergencies.
6. Recognizes and responds to the signs of cardiopulmonary arrest and/or failure and life threatening arrhythmias seen on EKG’s. As necessary, assists in performing and/or initiating CPR procedures.
7. Modifies therapy in accordance with respiratory care order set in cases of adverse or ineffective patient response and reports changes to shift supervisor.
8. Records procedures, patient responses, and medication administration in accordance with departmental documentation requirements. Relays same information orally or in writing to management and/or other therapist(s) as shift changes occurs.
9. Participates in in-services, continuing education, and other staff development activities to develop and maintain necessary competencies.
10. Maintains the security and confidentiality of all patient records and information.
11. Evaluates and ensures the accuracy of ABG reports and informs the proper physician, nurse, and/or therapist of abnormal results.
12. Performs arterial punctures using approved criteria and maintains competency through annual review. Can also analyze ABG’s via GEM Premier.
13. May perform endotracheal intubations using approved criteria and maintains competency through annual review.
14. Maintains, monitors, and provides respiratory care to patients on continuous mechanical ventilation.
15. Provides respiratory care to ICU (including lung auscultation); recommends or obtains ABG samples, x-rays, O2, and other respiratory care procedures as patient condition warrants. Alerts the appropriate staff of any changes in patient condition.
16. Monitors and cares for patients with artificial airways and endotracheal tubes.
17. Instructs patients, families, and other hospital personnel in the proper use of respiratory therapy equipment and the associates of procedures and techniques used.
18. Provides pulmonary services in the emergency department. Performs patient assessment and treatment according to the emergency department /respiratory care protocol.
19. Makes recommendations for changes and improvements in hospital equipment and procedures to maintain best practice.
20. Participates in departmental or multi-disciplinary teams related to clinical quality, safety education, best practice, patient satisfaction, or process improvements.
21. Collaborates and shares clinical information with the multi-disciplinary health team to achieve evidence based care and outcomes.
22. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.
23. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.