Work With Us

Required Skills

1. Performs and documents nursing care measures to meet the physical needs of patients as directed by the registered nurse. Illustrative tasks and expectations include, but are not limited to, the following:

•  Provides hygiene and comfort measures, assuring privacy and preventing undue exposure.
• Provides or assists patient with bathing, oral hygiene, hair care, nail care, shaving, etc.
• Assures that linens are dry, wrinkle free and that patient is comfortable.
• Provides handwashing opportunity before and after meals, toileting, etc.
•  Activity:
• Assists with patient’s activities including ambulation, chair, dangling and repositioning; uses proper body mechanics, positioning techniques, and assistive devices.
•  Nutrition:
• Serves and collects food trays and nourishments. Records percentage of diet intake.
• Feeds or assists patients as necessary. Records intake. Reports deviations from normal.
• Clears IV and Tube Feeding Pumps at end of each shift and documents appropriately.
•  Elimination:
• Provides bed pan/urinal. Performs perineal care.
• Performs bladder catheter care and discontinues bladder catheter as directed.
• Performs ostomy care (ileostomy, colostomy, urostomy) including application of appropriate appliances.
• Records output. Reports deviations from normal.
•  Other related needs:
• Assists with post-mortem care.
• Assists with admission, transfer and discharge of patients.
• Promptly responds to patient call light or requests (usually in less than ten minutes).

 2. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

•  Obtains vital signs (B/P and TPR).
• Obtains weight in kg (standing, chair or bed scale) and reports deviation from previous weight.
• Empties drainage collection devices.
• Performs blood glucose monitoring.
• Observes and reports unusual conditions and/or change in patient behavior or appearance.

3. Performs therapeutic measures/procedure, observes and reports changes, deviations from normal. Illustrative tasks and expectations include, but are not limited to, the following:

•  Application of heat; i.e., K-pad.
• Application of cold; i.e., ice bags, sponge baths.
• Therapeutic baths, i.e., Sitz, Aveeno.
• Obtains routine non-sterile specimens.
• Assists with patient preparation for surgical, therapeutic and/or diagnostic procedures.
• Oxygen therapy (sets up/maintains/discontinues) as directed.
• Applies nonsterile dressing as directed.
• Discontinues peripheral IV as directed.
• Performs oral pharyngeal suctioning.
• Preps skin and applies telemetry patches.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.

4. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well being. Illustrative tasks and expectations include but are not limited to the following:

•  Conducts purposeful hourly rounding as a team member, inquiring of the four P’s (Pain, Potty, Possessions and Positioning).
• Follows standard precautions. Always washes hands between patients.
• Reports equipment malfunctions.
• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.
• Uses proper body mechanics in moving, transferring and transporting patients.
• Positions side rails appropriate to the patient’s condition.
• Applies and maintains restraining devices as directed.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Fully explains procedures to patients/families prior to performing.
• Assures patient privacy/rights/confidentiality.
• Recognizes and reports patient concerns; offers constructive solutions.

5.  Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

•  Skilled in computer messaging, obtaining results.
• Completes assigned aspects of unit inventory management.
• Complies with established policies, procedures, standards and guidelines.
• Uses designated lines of communication and authority.
• Supports efforts to reduce costs.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Adheres to MHS Behavioral Standards.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocate these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.

6. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

7. Performs other related work as required or requested.

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery. 

• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.

• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   

• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, patient portions at the time of service, and other old balances. 

• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested. 

• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.

• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards. 

• Manages task lists within the electronic health record.

• Demonstrates support for and participates in accomplishing team goals and objectives.

• Assists clinic in meeting goals related to maintaining required government programs, such as NCQA and Meaningful Use programs.

• Performs other related work as required or requested.

Required Skills

1. Assembles trays from the station assigned. Stocks tray line area

1. Cleans tray area after completion of tray assembly

1. Sorts clean dishes and put away, discarding damaged pieces as needed

1. Operates dish machine including daily cleaning.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Delivers food to patient care areas.

1. Sweeps and mops floors of the department, in walk in refrigerators/freezers.

1. Cleans pots and pans and other cooking utensils/equipment

1. Removes trash from department.

1. Performs assigned cleaning tasks

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Clean assigned area(s) of the hospital and checks and replenishes all essential supplies to area(s) cleaned.
• Picks up regular trash from each floor and takes it to the trash receiving area.
• Picks up the Hazardous trash from designated areas and takes it to the Hazardous Waste room and boxes according to the procedures.
• Makes germicidal and detergent solutions according to manufacturer specifications
• Ensures all items are stored in an orderly manner in store room. Keeps cart and equipment clean and in a working order.

• Inspects assigned areas for any repair needs or hazardous conditions and follows appropriate steps in stop malfunctioning equipment or confine hazardous conditions.
• Performs other related work as required or requested.

Required Skills

1. Accurately identify and obtain blood specimens from inpatients/outpatients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, residents, employee health nurse) using the correct technique and appropriate equipment. Verifies accuracy of computer generated orders. Resolves any discrepancies prior to drawing the patient. Ensure specimen integrity by adhering to appropriate laboratory collection protocols. (i.e. checking for IV’s, fistulas, etc). Initial, date, and record time blood was collected on all laboratory requisition forms or specimens.

1. Assists with retrieving blood from tube station, central collecting blood in computer system, stocking of phlebotomy supplies, etc.

1. Monitor daily phlebotomy actions by the use of various computer programs and logs. (i.e. Collection Inquiry, Phlebotomy Dispatch Log, will call board, etc).

1. Maintains phlebotomy area and carts in a neat and clean manner, well stocked with supplies.

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Understanding written sentences and paragraphs in work related documents.
• Adjusting actions in relation to others’ actions.
• Must be able to read, write, speak and understand English.
• Must be able to work day and night shift, weekends, and holidays.
• Must present a good image when working.
• Must be accurate with work.
• Must be able to work with speed.
• The ability to tell when something is wrong or is likely to go wrong.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

Principle Duties & Responsibilities:

• Complete setup, stock and sanitation of workstations following standard procedures.
• Accurately assemble patient meals to order.
• Deliver patient meals and nourishments accurately and in a timely manner, according to proper procedures.
• Responds to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

1. SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
2. COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
3. QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
4. EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

• Identifies situations that may indicate a violation or infraction of food service/room service policies and report to management accordingly.
• Adequately inventory nursing units for bulk nourishments and tube feedings.
• Deliver and stock bulk nourishments on nursing units as ordered.
• Rotates food stock based on use by dates following standard procedures.
• Retrieves soiled trays from nursing units in a timely manner.
• Performs sanitation duties according to department procedures, including but not limited to recording of food temperatures and sanitizer test logs.
• Demonstrates use of quality improvement in daily operations.
• Identifies and responds appropriately to patient and customer satisfaction issues.
• Prepares, replenishes and serves a variety of foods.
• Transport food, supplies and equipment as directed.
• Safely operates a variety of food service equipment including but not limited to Panini grill, turbo chef oven, indication cook top, meat slicer, food processor, immersion blender, tomato slicer, garbage disposal, pulper, and dish machine.
• Records appropriate information on various documents per department procedure including but not limited to production sheets, food waste evaluation form, catering inventory sheets, deposit tapes, and cash drawer verification log.
• Perform routine clerical tasks such as answering telephone, using vocera, operating cash register, and money handling.
• Performs other related work as required or requested.