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Required Skills

Maintains the safety and security of patients at high risk for safety events.

• Provides continuous observation and documentation for patients at risk for self-harm, elopement, or injury, as delegated by the RN. These include patients that are suicidal, high fall risk, exhibiting threatening behaviors or experiencing symptoms of dementia or confusion, etc. Under no circumstances is a patient on continuous observation to be left unattended. Visual contact at all times must be maintained.
• Calls out for assistance and/or utilizes call light for assistance in de-escalating patient and addressing at-risk behaviors. Instructs patient to remain in bed or chair at all times until assistance arrives.
• Observes and reports unusual conditions and/or change in patient behavior or appearance to the RN.
• Follows safety checklists as appropriate and assists with ensuring an ongoing safe environment for a patient on continuous observation.
• Assists with documenting adherence to safety checks as directed by the RN.

Enforces adherence to infection prevention precautions for patients, colleagues, and visitors.

• Follows hospital policies to prevent the transmission of infections.
• Sets up patient room with appropriate signage and PPE supplies.
• Observes donning and doffing of PPE for all personnel entering and exiting the patient room.
• Maintain record of all colleagues entering and exiting the patient room.
• Assures equipment is cleaned and maintained per policy between patient encounters.
• Assists with coordinating movement of a COVID-19 positive or presumptive positive patient.

 Promotes efficient and effective functioning of the unit/hospital.

• Complies with established policies, procedures, standards and guidelines.
• Meets punctuality and attendance expectations.
• Uses designated lines of communication and authority.
• Cooperates with all members of the healthcare team.
• Interacts with patient/visitors and others in a courteous and respectful manner.
• May serve as an entrance screener or in other safety-related roles as directed by supervisor.

 Performs other related work as required or requested.

Required Skills

1. Assists in developing, modifying, and administering an array of custom solutions including, but not limited to the SharePoint environment of sites and applications.

1. Assists in design, maintenance, and support of complex applications for use at the relevant hospital organizations.

1. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality applications.               

1. Serve as the first-line support for maintenance of assigned systems.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Assists manager, change management team, and support teams to progress environments and code across environments. Assists in the coordination of test plans and identifies issues of the application prior to implementation in a production environment.

1. Work with various teams to identify project risks and provide resolution to understand and implement solution integration points.

1. Assist in resolution of help desk issues of low to medium complexity.

1. Assists with coordination of system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.

1. Actively participate in change management processes at application and departmental levels.

1. Assists with upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

1. Evaluates existing applications to reprogram, update and add new features.

1. Designs creative prototypes according to specifications.

1. Collaborates with a team of IT professionals to set specifications for new applications.

1. Participates in professional development opportunities.

1. Work with MHS at all levels and departments and be able to manage situations appropriately.

1. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

1. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

1. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.

1. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

1. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

1. Manage time appropriately in order to meet assigned goals.

1. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually. 

1. Work constructively with user communities to proactively identify areas for service enhancements throughout IT.

1. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

1. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization. 

1. Embrace change to improve results. Expect and require exceptional performance of self and others. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

1. Serves as coordinator for disaster recovery on responsible systems.

1. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

1. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.

1. Performs other related work as required or requested.

Required Skills

1. Assists in developing, modifying, and administering an array of custom solutions including, but not limited to the SharePoint environment of sites and applications.

1. Assists in design, maintenance, and support of complex applications for use at the relevant hospital organizations.

1. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality applications.               

1. Serve as the first-line support for maintenance of assigned systems.

1. Assists manager, change management team, and support teams to progress environments and code across environments. Assists in the coordination of test plans and identifies issues of the application prior to implementation in a production environment.

1. Work with various teams to identify project risks and provide resolution to understand and implement solution integration points.

1. Assist in resolution of help desk issues of low to medium complexity.

1. Assists with coordination of system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.

1. Actively participate in change management processes at application and departmental levels.

1. Assists with upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

1. Participates in professional development opportunities.

1. Work with MHS at all levels and departments and be able to manage situations appropriately.

1. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

1. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

1. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.      

1. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

1. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

1. Manage time appropriately in order to meet assigned goals.

1. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually.

1. Work constructively with user communities to proactively identify areas for service enhancements throughout IT. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS.

1. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

1. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization.  Embrace change to improve results.  Expect and require exceptional performance of self and others.

1. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

1. Serves as coordinator for disaster recovery on responsible systems.

1. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

1. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.

1. Performs other related work as required or requested.

Required Skills

1. Patient Care Services:

• Provides care to patients under the direction of a Registered Professional Nurse and/or Licensed Physician according to Memorial Medical Center policies, procedures and standards of care:
• Obtaining vital signs manually and with equipment
• Performing an EKG
• Performing phlebotomy on patients age 5 and above.
• Perform sterile insertion of foley catheter as per physician order
• Collecting stool, urine and other samples from patients
• Fitting patients for crutches and orthopedic splinting supplies
• Assisting providers with sterile procedures—before, during and after
• Transporting patients in the department and to other departments
• Dressing simple wounds with clean technique
• Communicating with patients and their families
• Performing an Initial Screening on low acuity patients
• Assisting patients during the discharge process
• Assists behaviorial health patients using de-escalation techniques

• Assists in the admission of patients, (i.e. placing patients in room, preparation of patient for examination, obtaining initial and/or repeat vital signs, and communicates any unusual circumstances to the Registered Professional Nurse and/or Licensed Physician).

• Maintains operating knowledge of both the Trauma and ACLS protocols
  • • Assists in maintaining equipment, corrects equipment malfunctions and report malfunctions for repair.
    • Assists in providers in maintaining a sterile field during procedures.
    • Assists provider/nurse with rapid infuser setup, arterial line setup, chest tube placement, EVD placement
    • Maintains supplies of acute care carts (trauma, neuro, central line)

• Maintains appropriate documentation skills.

• Performs clerical functions (i.e. receives, opens and distributes mail; answers, places and routes telephone calls and pages utilizing appropriate communication skills and procedures; maintains appropriate level of clerical supplies; manages Radiology communication slips appropriately; processes completed ED patient record accurately, timely, and in appropriate manner; transmits records to attending physicians in accordance with Department policy and procedures).

• Communicates with Pre-Hospital personnel in accordance with Department policy and procedures utilizing appropriate communications equipment and logs.

• Understands and functions appropriately for all Medical Center and Department “Conditions”.

• Provides preceptor functions as directed by Manager and/or Supervisor.

• Maintains familiarization with location and operation of equipment and procedure manuals for Department.

• Practices appropriately for the safety of patients, (i.e., uses side rails appropriately, disposes of infectious waste appropriately, addresses spill appropriately and initiates incident reports as appropriate).

• Demonstrates professionalism (i.e., attends or reviews 75% of staff meetings minutes, documenting review with signature and date; actively pursues opportunity to increase knowledge within area of responsibility; maintain patient confidentiality; complies with professional appearance policy; presents at work on time and maintains satisfactory attendance in accordance with department Ill/Absent policy).

• Participates in collecting data for Quality Improvement activities, assists in identifying patient care problems for study and applies Quality Improvement findings to patient care.

2. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.:

3. Performs other related work as required or requested.