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Required Experience

Education:

N/A

Licensure/Certification/Registry:

Certified in CPR or complete certification within 30 days of employment.

Other Knowledge/Skills/Abilities:

• Ability to work professionally, effectively, and efficiently in a team environment with customers, management, co-workers and physicians.
• Strong organizational skills a must.
• Strong verbal communication skills
• Must be able to multi-task effectively.
• General office, health care setting – exposure to infectious disease.
• Requires moderately heavy physical exertion on a regular and reoccurring basis such as assisting patients in transfer activities (wheelchair to bed, to tub, to commodes) and providing substantial support to individuals in ambulation therapy.
• Frequently required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Occasionally lift and/or move over 100 pounds.

Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.

• Follow established procedures pertaining to care of equipment and supplies

• Prepare, maintain, and clean up treatment areas

• Treats patients and their families with respect and dignity

• Transports patients to and from Rehabilitation Service areas

• Transports records, equipment, and supplies as needed

• Assists in maintaining department policies, procedures, objectives, quality assurance, safety, environmental, and infection control programs

• Assist in care and maintenance of department equipment and supplies

• Attend and participates in meetings as required

• Performs predetermined office procedures

• Assist patients in preparation for and after treatments

• Alert to patient needs and meets them

• The employee will need to demonstrate the knowledge and skills necessary to provide care appropriate to ages specific to the patient population for the employee’s area. This could include the following groups:  infants (0-12months), children (1 year – 12 years), adolescents (13 years -18 years), adult (18 years-65 years), older adults (65 years +). 

• Performs other related work as required or requested.

Required Experience

Education:

• Diploma or Associates Degree in Nursing. 
• BSN preferred.

Licensure/Certification/Registry:

• RN licensed in the State of Illinois.
• Certified in Neonatal Resuscitation Program or completes certification prior to completion of orientation.
• Certified in CPR or completes certification during Nursing Team Onboarding

Experience:

• 2-3 years’ experience preferred. 

Other Knowledge/Skills/Abilities:

• Advanced skills in reading, writing and oral communication.
• Demonstrates knowledge of basic skills of professional nurse. 
• Demonstrates skills in the use of clinical information systems, basic skills in keyboarding and use of computer systems. 

Required Experience

Education:

• High school graduate or equivalent required.

Experience:

• Previous work experience in a medical office and/or customer service position preferred.
• Previous experience dealing directly with the public in person and on the phone preferred.
• Computer experience and typing skills required.

Other Knowledge/Skills/Abilities:

• Strong written and verbal communication skills required.
• Ability to multi-task and prioritize required.
• Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position:  Listening Skills, Data Entry, and Office Skills.

Job Responsibilities:

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record.  Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery. 
• Schedules, reschedules and coordinates patient appointments.  Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance.  Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances. 
• Responsible for several tasks related to the paper flow through office.  This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested. 
• Performs opening and close of day activities.  This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA.  Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards. 
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.  
• Performs other related work as required or requested.

Required Experience

Licensure/Certification/Registry:

• Current RN license in the State of Illinois required.
• Maintains Healthcare Provider BLS certification.
• ACLS Provider certification preferred.

Experience:

• Meets credit range for Clinical Ladder levels as follows (12 months experience as a registered nurse is required in order to apply for promotion in the clinical ladder):
• Clinical Nurse I: Registered Nurse who achieves a range of 0-12 credits on the Clinical Ladder Behavior Grid. BSN preferred.
• Clinical Nurse II: Registered Nurse who achieves a range of 13-24 credits on the Clinical Ladder Behavior Grid with evidence of behaviors from at least two categories of the Grid. BSN preferred.
• Clinical Nurse III: Registered Nurse who achieves at least 25 credits on the Clinical Ladder Behavior Grid with evidence of behaviors from at least three categories on the Grid. BSN required.

Other Knowledge/Skills/Abilities:

• Attends all hospital/nurse manager specified mandatory in-services.
• Maintains competencies as identified in unit specific requirements.
• Completion of self-evaluation. It is the incumbent's responsibility to submit to the nurse manager at annual evaluation time documentation to validate annual credentialing requirements.

Required Experience

Licensure/Certification/Registry:

• Current RN license in the State of Illinois required.
• Maintains Healthcare Provider BLS certification.
• ACLS Provider certification preferred.

Experience:

• Meets credit range for Clinical Ladder levels as follows (12 months experience as a registered nurse is required in order to apply for promotion in the clinical ladder):
• Clinical Nurse I: Registered Nurse who achieves a range of 0-12 credits on the Clinical Ladder Behavior Grid. BSN preferred.
• Clinical Nurse II: Registered Nurse who achieves a range of 13-24 credits on the Clinical Ladder Behavior Grid with evidence of behaviors from at least two categories of the Grid. BSN preferred.
• Clinical Nurse III: Registered Nurse who achieves at least 25 credits on the Clinical Ladder Behavior Grid with evidence of behaviors from at least three categories on the Grid. BSN required.

Other Knowledge/Skills/Abilities:

• Attends all hospital/nurse manager specified mandatory in-services.
• Maintains competencies as identified in unit specific requirements.
• Completion of self-evaluation. It is the incumbent's responsibility to submit to the nurse manager at annual evaluation time documentation to validate annual credentialing requirements.

Required Experience

Education:

• Diploma or Associates Degree in Nursing. 
• BSN preferred.

Licensure/Certification/Registry:

• RN licensed in the State of Illinois.
• Certified in Neonatal Resuscitation Program or completes certification prior to completion of orientation.
• Certified in CPR or completes certification during Nursing Team Onboarding

Experience:

• 2-3 years’ experience preferred. 

Other Knowledge/Skills/Abilities:

• Advanced skills in reading, writing and oral communication.
• Demonstrates knowledge of basic skills of professional nurse. 
• Demonstrates skills in the use of clinical information systems, basic skills in keyboarding and use of computer systems. 

Required Experience

Education:

• High School education required.

Licensure/Certification/Registry:

• A Current BLS/CPR certification required within 30 days of hire. Maintain per policy.
  

Experience:

• Clerical experience preferred.

Other Knowledge/Skills/Abilities:

• Excellent interpersonal and guest relations skills required.

• Perform clerical duties necessary for patient registration into the Radiology information System.

• Transport patient to and from the imaging procedure room.

• Provide patient assistance during the imaging exam process.

• Utilize proper infection control practice.

• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

• Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees.

• Maintain a clean and safe work environment in area of assignment.

• Stock rooms.

• Fold linen.

• Assist imaging staff with inventory management.

• Take call as required.

• Manage phone calls.

• Under direction of the appropriately licensed staff, mix oral contrast per Radiologist approved protocol.

• Under the direction of the appropriately licensed staff, load the pressure injectors per Radiologist approved protocol.

• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Experience

Education:

• BSN required.
• Master's degree in Nursing, Business or Healthcare Administration required.

Licensure/Certification/Registry:

• Current licensure in the State of Illinois as a Registered Professional Nurse.
• National nursing certification held or achieved within one year of hire.

Experience:

• Minimum five years nursing management/administrative experience required.
• Clinical nursing experience in the specialty areas of assigned units required.

Other Knowledge/Skills/Abilities:

• Evidence of knowledge and successful application of quality/process improvement skills.
• Demonstrates:
  • Outstanding human relations/communication skills.
  • Ability to bring complex issues to closure.
  • Understanding/experience with budgeting/fiscal management activities.
  • Ability to function as a change agent.

Nursing Operations

• Ensures timely, effective resolution of operational issues/problems/critical incidents that impact patient care/nursing/ processes in areas of responsibility.
• Develops and oversees implementation of operational changes with potential to involve multiple patient care-related departments/units.
• Provides administrative direction for assigned units/departments/Nurse Managers.
• Provides oversight for the coordination, standardization, and improvement of patient care in areas of responsibility, including staffing, scheduling, and optimal resource management.
• Monitors the monthly operating statement and budget variances on assigned units/departments and directs Nurse Managers in addressing and correcting variances.
• Assists with the development of annual capital and operational budgets for the Nursing Division.
• Participates in patient care product acquisition decisions.
• Accountable for the research, development, and implementation of special projects/new services that impact areas of responsibility.
• Provides input on facility renovation/construction projects involving assigned patient care units to ensure integration of clinical needs.
• Provides administrative direction to assigned Nurse Managers/staff in monitoring and developing action plans to address patient, employee and physician satisfaction issues.
• Facilitates inter- and intra-departmental cooperation & collaboration to ensure compliance with required processes to maximize patient flow & throughput.
• Serves on key housewide committees/task forces/work groups as Nursing Division representative.
• Works with the People Division in the planning, implementation & evaluation of patient care workforce needs including recruitment, retention, and professional development of current and future staff.
• Performs other tasks/duties to support the Nursing Division as assigned.

Nursing Quality and Safety

• Accountable for timely, effective resolution of safety related issues that impact patient care/nursing/ processes in areas of responsibility such as PACE audits, Joint Commission action plans and follow-up, and the Annual Quality Audit.

• Participates in analysis of actual and potential critical incidents and ensures appropriate resolutions are implemented, monitored, evaluated and reported.

• Maintains current knowledge and compliance with all regulatory standards.

• Assumes leadership role in preparation for accreditation and licensing surveys/reviews.

• Monitors monthly nursing quality indicators for assigned areas of responsibility, and ensures appropriate action plans and follow-up occurs.

• Serves as nursing administrative representative for Operations Improvement quality initiatives such as Core Measures teams and cross-departmental work groups/LSSGB teams.

• Performs other related work as required or requested.

Required Experience

Education:

Graduate of an accredited Ultrasound Program

Licensure/Certification/Registry:

Must be registry eligible at time of hire/transfer – Sonographer Registry Pending: New graduate sonographer until active ARDMS (American Registry of Diagnostic Medical Sonographers) in Cardiac RDCS or Cardiac credentials from CCI (Cardiac Credentialing International) registry passed (max time 6 months)

CPR required within 90 days from hire/transfer date

Experience:

New Graduate-1 year

Graduate of an Accredited School for Radiologic Technologist, required

Graduate of an Accredited Ultrasound Program, preferred

Other Knowledge/Skills/Abilities:

Ability to lift and move patients and heavy equipment to meet the clinical and operational needs of the area – Effective oral and written communication skills

• Obtain, review and bring together pertinent patient history, physical examination and supporting clinical data to facilitate diagnostic result.

• Perform cardiac ultrasound diagnostic and/or therapeutic procedures on patients of all ages by producing, assessing and evaluating ultrasound images and related data according to established standards, policies, procedures and guidelines.

• Provide interpreting physicians with an oral or written summary of technical findings.

• Maintain technical skills related to all ultrasound imaging factors; maintain knowledge of other testing modalities.

• Demonstrate knowledge in human gross and sectional anatomy and physiology and pathophysiology to image and evaluate normal and abnormal tissue structure or function.

• Understand biological effects of ultrasound.

• Adheres to behavioral standards.

• Utilize proper infection control procedures according to department and hospital procedures.

• Ensure proper recording, documentation, confidentiality and transmission of patient information. Develop and maintain skills in digital imaging and information practices.

• Monitor the condition of equipment and supplies to ensure safe and efficient operation of the department.

• Comply with departmental policies regarding employee/patient incident reports.

• Participate in the department’s continuing education program, Laboratory accreditation and case review/quality review processes.

• Keep current with clinical developments in the field of ultrasound imaging. Be responsible for continual learning.

• Maintain ARDMS or CCI credential through documentation of continuing education requirements of the credentialing organization.

• Organize and participate in daily activities that maintain operations: cleaning stocking, equipment evaluation, moving equipment to bedside studies, data entry and evaluation, emergency call rotation, imaging system electrical safety, equipment repair and diagnostics, Imaging and reporting system Dbase maintenance and Sys Admin functions.

• Follow SMH policy directives and procedures the performance of duties and responsibilities.

• Be an example to the laboratory staff of professionalism, teamwork and patient advocacy.

• Demonstrate leadership in helping the team meet strategic goals of the department and the organization.

PERFORMANCE CRITERIA (CARDIAC):

• Maintain skills and expand knowledge in the performance and evaluation of transthoracic echocardiography in the adult population.

• Maintain skills and expand knowledge in the performance and evaluation of transesophageal echocardiography in the adult population in standard settings, the surgical suites and Cath Labs.

• Maintain skills and expand knowledge in the performance and evaluation of stress echocardiography procedures.

• Maintain skills and expand knowledge of the application of echocardiography in pericardial centesis, myocardial biopsy, intracardiac echo, or other interventional procedures.

• Maintain skills and expand knowledge in the performance and evaluation of transthoracic echocardiography in the pediatric, neonatal and fetal population.

• Possess knowledge and understanding of other cardiac diagnostic testing: cardiac cath, EP, Holter, EKG and arrhythmias, radionuclide imaging.

• Maintain skills and expand knowledge of ultrasound contrast agents and their applications.

• Recognize and address critical pathology through modification of scan protocols, recommendation of ancillary testing and notification of interpreting physician.

• Demonstrate leadership in clinical application of echocardiography.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Experience

Education:

• Requires Bachelor’s degree in Dietetics, Nutrition, or related field.
• Requires Registered Dietitian by the Commission on Dietetic Registration.
• Requires licensure in State of Illinois as a Licensed Dietitian.

Experience:

• Requires at least four years related experience as a clinical dietitian in an acute care setting.
• Two years of previous management/supervisory or demonstrated leadership experience is required.
• Requires knowledge and experience to develop medical care plans for oral, enteral and parenteral nutrition therapy in complex patients.

Other Knowledge/Skills/Abilities:

• Minimum of 36 hours of continuing education accumulated in a specialty area preferred.
• Requires high level of self-direction to work independently.
• Requires effective written and verbal communication skills.