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Required Skills

• Perform a variety of radiographic, fluoroscopic, portable, and surgical procedures on patients of all ages, according to established standards, policies, procedures, protocols and guidelines.

• Maintain technical skills relating to the manipulation of imaging factors.

• Maintain skills in performing emergency and routine patient care as required.

• Maintain technical skills in performance of portable radiographic imaging, both with static and fluoroscopic equipment.

• Maintain technical skill with the performance of trauma imaging, bariatric imaging (including the operation of bariatric patient transfer devices), imaging in ICU environments, and imaging in neonatal environments.

• Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees.

• Utilize proper infection control practices per the department procedure manual.

• Monitor the condition of equipment and supplies to ensure safe and efficient operations of the department.

• Ensure proper recording and transmission of patient information.

• Ensure the safety of patients, visitors and employees.

• Take call required to assigned section of the department.

• Provide supervision, guidance and instruction to Radiography Students.

• Provide a Great Patient Experience by employing A.I.D.E.T and “Greet and Feet”.

• Performs other related work as required or requested.

Required Skills

• Performs and results waived point-of-care testing such as urine pregnancies, urine dipsticks, rapid strep screens, RSV, influenza, and Hem occult testing.
• Correctly enter patient demographic and billing information into the hospital admitting system. Understands insurance policy numbers and carrier codes.  Verifies diagnosis with test order for Medicare reimbursement. Prints the ABN and obtains necessary patient information on required situations. Provides accurate communication to assist outpatients in the Medicare process.
• Accurately identify and obtain blood specimens from patients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, nurses, residents) using correct technique and appropriate equipment. Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
• Reads, interprets and correctly enters outpatient and non-patient physician orders, questioning any unclear order with supervisor. Rechecks the order for errors, making any necessary corrections.  Performs cancellations requested by authorized personnel using proper documentation.
• Participates in the collection of special procedures (ISP, drug screens, EBT, cultures, Influenza/RSV’s, research studies, bone marrows, capillary collections, therapeutic phlebotomy, cortisol stimulation testing, etc.). Assist non-laboratory personnel with specimen requirements and collection procedures.
• Ensures specimen integrity by adhering to appropriate laboratory packaging protocols. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received. Completes tracking logs and prepares specimens for courier pick up.
• Monitors daily phlebotomy actions by the use of various computer programs and logs (ORV, collection list, will call board, etc.). Maintains specimen tracking by correctly logging in all specimens with the correct time and date of specimen collection.
• Maintains Phlebotomy and clerical areas in a clean and orderly manner. Order and maintain supplies and keep areas stocked accordingly.Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
• Communicates telephone or verbal messages effectively to appropriate lab divisions, personnel or administrative staff. Provides effective communication to the outpatient either in person or by telephone. Gives patient test results to nursing units and physician offices in accordance with medical center policies either verbally or by fax communication.Performs other related work as required or requested.

*For questions, please email Rapps.Nick@mhsil.com*

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soils, and the cleaning process involved.
• Maintains a clean, stocked, and organized cleaning cart and Environmental Services closet per department policy.
• Knowledgeable about the specific use of Environmental Services chemicals and their dilution rates.
• Performs dust mopping and wet/microfiber mopping on hard surface floors.
• Vacuums carpeted areas using an upright vacuum cleaner.
• Handles and disposes of all waste streams, including regulated waste in the hospital.
• Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).
• Cleans in-patient rooms daily.
• Implements A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet and Feet techniques, understanding their impact on patient surveys.
• Performs discharge and transfer cleaning in both in-patient and out-patient settings.
• Follows isolation cleaning procedures, using appropriate Personal Protective Equipment (PPE).
• Responsible for cleaning offices, conference rooms, and furniture arrangement.
• Proficient in cleaning procedures for laboratory settings.
• Routinely cleans public and non-public restrooms and locker rooms.
• Conducts between-case and terminal cleaning in special procedure areas.
• Cleans the pharmacy clean (IV) room.
• Reports facility repair issues (e.g., wall patching, ceiling tiles, leaks) to leadership and submits work orders as needed.
• Maintains all equipment (cleaning carts, vacuums, pagers) following department guidelines.
• Performs general maintenance of hard and soft flooring.
• Adheres to safety procedures with chemicals and equipment use; reports discrepancies.
• Reports injuries to leadership and submits appropriate injury reports.
• Completes all duties proficiently and within designated time frames.
• Participates in required training, meetings, and completes annual learning modules on time.
• Familiar with departmental policies and procedures, monitoring communication boards.
• Performs other related work as required or requested.

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

•  Keeps cleaning cart and Environmental Services closet clean, stocked, and organized as described by department policy.

•  Understands the specific use of all Environmental Services chemicals and their dilution rates.

•  Performs hard surface floor dust mopping and hard surface floor wet/microfiber mopping.

•  Vacuums carpeted surfaces utilizing an upright vacuum cleaner.
• Handles and disposes all waste streams generated including regulated waste in the hospital setting.

•  Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).

•  Cleans in-patient rooms daily.

•  Performs A.I.D.E.T. (acknowledge, introduce, duration, explanation, thank you) and Greet and Feet techniques as described in policy and has a general understanding of how they affect a 3rd party patient survey process.

•  Performs discharge/transfer cleaning procedures in both the in-patient and out-patient settings.

•  Performs and has a solid understanding of all isolation cleaning and precaution procedures utilizing the appropriate Personal Protective Equipment.

•  Responsible for office cleaning, conference room cleaning and furniture set-up/arrangement.

•  Proficient in, performs, and has a solid understanding of the unique cleaning procedures in the laboratory setting.

•  Routinely cleans public and non-public restrooms and locker rooms.

•  Performs between case and terminal cleaning in both the in-patient and out-patient in special procedure areas.

•  Cleans the pharmacy clean (IV) room.

•  Reports all noted facility repair issues (wall patching/painting, ceiling tile replacement, leaking fixtures, burnt out lights, etc.) to department leadership and/or submits appropriate work orders.

•  Maintains all equipment (cleaning carts, upright vacuums, pagers, etc.) within department guidelines.

•  Performs general maintenance of hard/soft flooring.

•  Follows departmental safety procedures with chemical and equipment use and reports any noted discrepancies.

•  Reports any obtained or witnessed injuries to department leadership and submits an appropriate injury report as required.

•  All duties are completed proficiently and within the designated time frames.

•  Participates in all required trainings, meetings, and completes annual required computer based learning modules within designated time frames.

•  Follows and is familiar with all departmental policies and procedures and monitors all department communication boards.

• Performs other related work as required or requested.

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soils, and the cleaning process involved.
• Maintains a clean, stocked, and organized cleaning cart and Environmental Services closet per department policy.
• Knowledgeable about the specific use of Environmental Services chemicals and their dilution rates.
• Performs dust mopping and wet/microfiber mopping on hard surface floors.
• Vacuums carpeted areas using an upright vacuum cleaner.
• Handles and disposes of all waste streams, including regulated waste in the hospital.
• Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).
• Cleans in-patient rooms daily.
• Implements A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet and Feet techniques, understanding their impact on patient surveys.
• Performs discharge and transfer cleaning in both in-patient and out-patient settings.
• Follows isolation cleaning procedures, using appropriate Personal Protective Equipment (PPE).
• Responsible for cleaning offices, conference rooms, and furniture arrangement.
• Proficient in cleaning procedures for laboratory settings.
• Routinely cleans public and non-public restrooms and locker rooms.
• Conducts between-case and terminal cleaning in special procedure areas.
• Cleans the pharmacy clean (IV) room.
• Reports facility repair issues (e.g., wall patching, ceiling tiles, leaks) to leadership and submits work orders as needed.
• Maintains all equipment (cleaning carts, vacuums, pagers) following department guidelines.
• Performs general maintenance of hard and soft flooring.
• Adheres to safety procedures with chemicals and equipment use; reports discrepancies.
• Reports injuries to leadership and submits appropriate injury reports.
• Completes all duties proficiently and within designated time frames.
• Participates in required training, meetings, and completes annual learning modules on time.
• Familiar with departmental policies and procedures, monitoring communication boards.
• Performs other related work as required or requested.

Required Skills

Principle Duties & Responsibilities:
1. Care Delivery
a. Functions as a member of the interdisciplinary Palliative Care team across the health system to ensure high quality, patient-focused care.
b. Communicates effectively and compassionately with patient, family, and health care team members about serious illness.
c. Demonstrates respect for the patient’s views and wishes regarding healthcare treatment.
d. Incorporates ethical principles and professional standards in the care of patients and families experiencing life-limiting, progressive illnesses as well as identifying and advocating for the wishes and preferences of patients and families.
e. Conducts patient and family meetings with the members of the interdisciplinary team to discuss the goals of care, assist with decision making and advance care planning, determine care preferences, and develop patient-centered care plans
f. Work closely and collaboratively with the clinical care team across sites of care
g. Provides consultation to colleagues for complex patient care and family situations
h. Engages pastoral care, ethics, case management, social work, pharmacy, nutrition and other specialties as needed to address the complex needs of palliative care patients.

2. Psychosocial Assessment
a. Conducts patient assessments and develops the plan of care for delivery of serious illness care in collaboration with physician(s) and members of the multidisciplinary care team.
b. Utilizing specialized knowledge and experience, makes assessment of palliative care patients’ psychosocial needs, home situation, and economic constraints

3. Counseling
a. Provides crisis intervention and supportive counseling for palliative care patients and their families as needed
b. Assists the patient and family to cope with psychosocial symptoms
c. Provides short-term counseling to patients and families related to serious illness
d. Uses interpersonal skills to coach, inform, negotiate, and solve problems and conflicts as they arise.

4. Community Resources
a. Serve as liaison between patients/ families and community agencies
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Care Transitions
a. Confers with the patient, family, and clinical team to obtain information to coordinate efficient and quality patient care across the continuum
b. Builds relationships with primary care providers, skilled nursing facilities, and the community to promote continuity of care
c. Assures that all necessary information has been transmitted to next provider of care.

7. Support
a. Serves as patient advocate, assisting with navigation of patient eligible resources and programs
b. Provides patients and families with support and information to overcome personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care
c. Assist patients to effectively utilize available resources to meet their personal health needs and help them develop their own capabilities

8. Advance Care Planning
a. Maintains a working knowledge of relevant medical/legal issues that impact patient care, e.g., advance directives, power of attorney, and guardianships.

9. Documentation
a. Documents all interactions and care provided to patients and families through psychosocial assessments and re-assessments, crisis intervention, individual and/or family counseling, bereavement counseling, emotional support, and discharge planning.

10. Quality
a. Participates in the monitoring of quality and utilization metrics and participates in improvement efforts to refine the delivery of care to maximize clinical, quality, and fiscal outcomes.

11. Education and Training
a. Assists, as needed, in training, new colleague orientation, student education, community education, in-house activities, and general public relations activities.
b. Demonstrates knowledge of care for older adults through accurate assessments, treatment and effective implementation of interventions.
c. Participates in continuing education and in-service training to support professional growth and expertise.

12. Recognizes one’s own attitudes, feelings, values, and expectations about death and the individual, cultural, and spiritual diversity existing in these beliefs and customs.
a. Aware of and complies with department and hospital policy and procedures.

13. Adheres to the NASW Code of Ethics

14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Pre-Registration/Registration: Completes all steps of pre-registration/registration, verifies patient identity and demographic information, and captures health insurance benefit eligibility based on contract/regulatory requirements. Ensures proper consent for patient treatment is obtained.

• Mammography Scheduling: Schedules patients for Mammography procedures according to established protocols, ensuring proper modality, location, insurance requirements, patient preferences, and urgency.

• Billing and Payment Education: Educates patients on billing resolution, private pay options, collection efforts, coordination of benefits, third-party payments, insurance coverage, payments, and denials. Acts as a liaison between external resources and patients for issues requiring SMH involvement.

• Coordination of Financial Documentation: Works with Patient Financial Services, Utilization Management, physicians, and medical offices to maintain consistent financial documentation and interdisciplinary collaboration.

• Regulatory Compliance: Adheres to CMS Conditions of Participation and Section 1154(e) of the Social Security Act, ensuring proper patient signature acquisition. Verifies medical necessity and obtains signatures on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations.

• Co-Pay and Deposit Collection: Negotiates with patients and families to collect co-pays and/or deposits at the point of service, supporting POS collection goals.

• Financial Assistance Referrals: Triage, document, and refer patients to Medicaid vendors or financial assistance per the Illinois Fair Patient Billing Act and SMH procedures.

• Pre-Authorization/Pre-Certification: Identifies services requiring pre-authorization and works with physicians to meet eligibility requirements prior to service.

• Account Rejection Resolution: Analyzes and resolves rejected accounts from various hospital sources, ensuring verification of patient benefit eligibility and reimbursement from all payer sources, or suitability for financial assistance.

• Staff Training and Coverage: Orients and cross-trains others within the department and provides coverage during staff absences or special needs.

• HIPAA and Regulatory Compliance: Ensures compliance with all HIPAA, Joint Commission, CDC, SMH, and state and federal regulations. Educates patients about Advance Directives, Medicare D coverage, and the grievance process as appropriate.

• Knowledge Maintenance: Maintains up-to-date knowledge of applicable regulations, including the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act, and completes all required annual organizational education.

• Legal Forms Compliance: Completes Illinois DHS legal forms for psychiatric admits in compliance with state and hospital policies, providing relevant education to patients and families.

• Flexible Work Settings: May rotate between different work settings such as patient registration, bedside registration, or SMH campus environments, and provide coverage for the SMH Financial Lobby Office.

• Productivity and Accuracy: Meets expectations for productivity, accuracy, and point of service collections. Attends quarterly department meetings unless otherwise approved.

• Additional Duties: Performs other related work as assigned.

Required Skills

1. Professional Nursing Care

• Perform age appropriate assessment utilizing critical thinking skills.
• Function as a case manager for a group of patients in a particular geographic location.
• Provide after hours care on a rotation basis.
• Develop and revise an individualized Plan Of Care in partnership with patient/caregiver based on Identification of patient problems/need.
• Implement specific interventions to attain outcomes.
• Communicate/collaborate with other disciplines to provide optimal patient care and services.
• Participate in interdisciplinary team meetings as appropriate.
• Participate in educational offerings (ex: skills day; oxygen inservice; etc)

1. Supervision and Delegation

• Appropriately supervise performance of LPN.
• Appropriately supervise performance of HHA and provide documentation to support such.

1. Communication and Collaboration

• Demonstrate critical thinking skills.
• Demonstrate effective interpersonal skills.
• Use therapeutic communication techniques.
• Demonstrate assertiveness.
• Communicate relevant patient information to other disciplines and MD as appropriate.
• Document patient care according to MHSvc policies/procedures.
• Ensure appropriate implementation of MD orders.
• Participate in operational meetings (ex: All staff, MHS Connect, etc).
• Promote patient/family education.
• Precept nursing students.
• Participate in clinically/operationally related focus groups.

1. Quality and Safety

• Identify and resolve patient safety risks.
• Participate in continuous quality improvement (Quality Initiative measures) including efforts to improve patient outcomes.

1. Professional Accountability

• Demonstrate ethical decision making.
• Advocate for patients/families/caregivers.
• Responsibly manages all equipment, supplies in his/her possession, including, but not limited to, laptop computer, FAX machine, cell phone, patient care supplies, etc.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.