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Required Skills

• Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.
• Provides a visible deterrence to crime, prohibited activities, or suspicious activities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.
• Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.
• Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.
• Responds to emergency situations, emergency codes and alarms.
• Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
• Assists air medical teams and transports airlifted patients between helipad and hospital.
• Controls parking and traffic flow and enforces parking regulations.
• Provides visitor and employee escorts as appropriate.
• Reports any conditions that might constitute a security or safety hazard.
• Provides access control to restricted spaces by locking and unlocking doors.
• Investigates and reports on any suspicious activity or persons.
• Obtains written or oral statements related to incidents on MH property.
• Prepares incident reports.
• Assists local law enforcement agencies during investigations or emergencies.

Required Skills

Responsibilities:  

• Complete setup, stock and sanitation of workstations following standard procedures.
• Accurately assemble patient meals to order.
• Deliver patient meals and nourishments accurately and in a timely manner, according to proper procedures.
• Responds to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values
• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.
• Identifies situations that may indicate a violation or infraction of food service/room service policies and report to management accordingly.
• Adequately inventory nursing units for bulk nourishments and tube feedings.
• Deliver and stock bulk nourishments on nursing units as ordered.
• Rotates food stock based on use by dates following standard procedures.
• Retrieves soiled trays from nursing units in a timely manner.
• Performs sanitation duties according to department procedures, including but not limited to recording of food temperatures and sanitizer test logs.
• Demonstrates use of quality improvement in daily operations.
• Identifies and responds appropriately to patient and customer satisfaction issues.
• Prepares, replenishes and serves a variety of foods.
• Transport food, supplies and equipment as directed.
• Safely operates a variety of food service equipment including but not limited to Panini grill, turbo chef oven, indication cook top, meat slicer, food processor, immersion blender, tomato slicer, garbage disposal, pulper, and dish machine.
• Records appropriate information on various documents per department procedure including but not limited to production sheets, food waste evaluation form, catering inventory sheets, deposit tapes, and cash drawer verification log.
• Perform routine clerical tasks such as answering telephone, using vocera, operating cash register, and money handling.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm – I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes –  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  – I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

1. Participates as a neutral party while facilitating and interpreting medical encounters, discussions, announcements, conversations, meetings, events, and other situations as needed throughout the health system in a professional, focused manner.

1. Accurately interprets patients’ words and speech.

1. Accurately site translates written documents from English to another language.

1. Ensures patients’ questions and concerns regarding the information are appropriately addressed.

1. Demonstrates the knowledge and skills necessary to provide interpreting services appropriate to all age groups.

1. Works in teams with other interpreters to interpret difficult or lengthy situations or events.

1. Maintains accurate and timely documentation.

1. Acts as a cultural mediator when necessary to enhance communication between providers, patients, and families.

1. Demonstrates knowledge of and adheres to The National Council on Interpreting in Health Care (NCIHC) National Standards of Practice for Interpreters in Health Care, The International Medical Interpreter Association (IMIA) Code of Ethics, and Registry of Interpreters for the Deaf (RID) Code of Professional Conduct.

1. Other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Complies with American College of Surgeons Standards for Cancer Registry on collection and analysis of data on reportable cancer diagnoses made at the hospital.
• Abstracts data sets per standards.
• Obtains and maintains follow-up information of all patients in registry data base.
• Reports monthly to Illinois Department of Public Health, annually to the National Cancer Data Base, and as requested to other professional organizations.
• Maintains status as Certified Tumor Registrar (CTR); attends mandatory and optional inservices and meetings to ensure competency and personal growth.
• Performs other duties as assigned by Medical Director or Administrative Director.

Required Skills

1. Provide first and second level support to customers and clients according to defined service level agreements.

1. Triage, find resolutions, and/or provide possible work around for customer related issues and inquiries within the requirements of MHS IS policies and procedures.

1. Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

1. Provide good customer service by deescalating customer frustration with technological issues in order to provide solutions and resolutions for customers.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Accurately and succinctly identify and communicate customer issues to various IT Division teams for appropriate distribution and identification of issues.

1. Document and update all customer information, details related to customer issues, steps taken to resolve or attempt to resolve and escalation to appropriate IS support teams as defined in the support documentation.

1. Perform troubleshooting and repair on desktop hardware including computers, laptops, peripherals, printers, scanners, pagers, etc.

1. Perform troubleshooting steps on network connectivity issues.

1. Acts as liaison between Customer departments, Information Management and software vendors to resolve problems, answer questions and complete requests for service while demonstrating effective written and verbal communication

1. For the Helpdesk role, resolve routine problems for issues where resolutions are expected within in a reasonable time and without a visit to the user location. Walk users through steps for identifying or resolving issues.

1. Use of remote administration and other tools as necessary to provide accurate and creative solutions to problems of moderate complexity.

1. Follows-up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.

1. Provide innovative and accurate feedback for the development and maintenance of customer and community facing support documentation.

1. Analyze and resolve hardware maintenance problems and escalate issues to the appropriate vendor if necessary and configure workstations, laptops, printers, and other approved hardware to provide to customers for break/fix and warranty replacement.

1. Coordinate with other IS support teams to develop both short and long term solutions to address customer needs, restore service and/or identify and correct core problems.

1. Assist in planning, coordinating, and installation of new computer systems for Memorial Health System (MMC Campus and Affiliates).

1. Maintain and update inventory records for system equipment.

1. Maintain IDF cable management within patch panel closets and from data jacks to equipment. Coordinate with appropriate cabling contractors or wire techs to drop lines when needed.

1. Ability to prioritize and multi task work efforts in order to provide efficient and timely resolutions for customers.

1. Must be detail oriented and have the ability to follow complex documentation to install and setup vendor and corporate software.

1. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work and provides written evaluation and recommendation for management review.

1. Provides support to off-campus facilities

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Assembles trays from the station assigned. Stocks tray line area

1. Cleans tray area after completion of tray assembly

1. Sorts clean dishes and put away, discarding damaged pieces as needed

1. Operates dish machine including daily cleaning.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Delivers food to patient care areas.

1. Sweeps and mops floors of the department, in walk in refrigerators/freezers.

1. Cleans pots and pans and other cooking utensils/equipment

1. Removes trash from department.

1. Performs assigned cleaning tasks

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Completes comprehensive assessment of potential transplant recipients and living donor candidates during all stages of pre-transplant evaluation. This would include assessment of coping skills, family and community support, mental health and patient compliance potential. This assessment would include when indicated, the recommendation for further evaluation by psychiatry.

1. Explains Medicare and the ESRD program to patient/family and how it impacts the options of transplantation.

1. Provides orientation, facilitates, and coordinates the living donor advocate involvement to ensure procedures are followed.

1. Communicates to the donor advocate any issues or concerns identified by the psychosocial evaluation of the living donor.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
  • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
  • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Works collaboratively with financial coordinator to inform patient/family about insurance plans, supplemental programs for medication coverage and assistance and out-of-pocket expenses.

1. Acts as a liaison with dialysis social workers to identify potential recipients at high risk for poor outcomes.

1. Assists with the transportation arrangements for pre and post patient clinic visits.

1. Organizes and facilitates Memorial’s Transplant Support Group.

1. Responsible for producing quarterly newsletter for transplant patients.

1. Documents pre transplant information in transplant tracker and pre transplant chart as appropriate.

1. Completes post-op psychosocial assessment and intervention of transplant patients and living donor patients. This includes early post-op (inpatient stay) and beyond (post-discharge).

1. Develops inpatient discharge plans appropriate to transplant recipient’s age and development stage, and communicates and collaborates with the inpatient nurse case manager to assist with discharge planning.

1. Works closely and collaboratively with the inpatient social worker and patient care facilitators.

1. Participates in transplant patient rounds on inpatient units.

1. Provides social services to the inpatient and outpatient transplant population.

1. Learns and utilizes MIDAS program and Millinium to complete in-patient documentation. .

1. Works with patients to formulate an individualized plan to obtain medication, particularly, in light of Medicare coverage limitations. This includes facilitation of enrollment in various drug companies’ patient assistance programs.

1. Participates in transplant patient selection meetings, unit based council meetings, and quality improvement meetings.

1. Participates in pre and post-operative outpatient care clinics.

1. Completes follow-up psychosocial assessments with each transplant recipient per OPTN/CMS guidelines.

1. Provides crisis intervention and supportive counseling for patients and their families as needed.

1. Participates in continuing education and inservice training to support professional growth and expertise.

1. Participates in developing program policies and procedures that guide and support the provision of services.

1. Acts as a placement instructor for BSW/MSW students.

1. Participates in program outreach/community awareness building activities in order to raise awareness of organ donation and kidney/pancreas transplant services at MMC.

1. Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence and DMH CARES values. Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.