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New

phlebotomist

Decatur Memorial Hospital
Decatur, IL
PRN
All Shifts Available Shift

The function of this position is to perform basic phlebotomy and laboratory assistant duties. A variety of tasks fall...

phlebotomist

Decatur Memorial Hospital
Decatur, IL
Tracking Code 2024-19692

Position Summary

PRN
All Shifts Available Shift

The function of this position is to perform basic phlebotomy and laboratory assistant duties. A variety of tasks fall within this classification such as blood collection from patients of all ages, collection of body fluid specimens (i.e. urine) and cultures and other functions within the department under the supervision of a medical technologist.

Highlights & Benefits

Required Skills

  • Accurately identify and obtain blood specimens from inpatients/outpatients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, residents, employee health nurse) using the correct technique and appropriate equipment. Verifies accuracy of computer generated orders. Resolves any discrepancies prior to drawing the patient. Ensure specimen integrity by adhering to appropriate laboratory collection protocols. (i.e. checking for IV’s, fistulas, etc). Initial, date, and record time blood was collected on all laboratory requisition forms or specimens.
  • Assists with retrieving blood from tube station, central collecting blood in computer system, stocking of phlebotomy supplies, etc.
  • Monitor daily phlebotomy actions by the use of various computer programs and logs. (i.e. Collection Inquiry, Phlebotomy Dispatch Log, will call board, etc).
  • Maintains phlebotomy area and carts in a neat and clean manner, well stocked with supplies.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
  • Must collect timed specimens within 30 minutes of requested time and stat specimens within 15 minutes of requested time. Communicates effectively with other hospital personnel regarding collection of timed specimens, stats, and specimens that are unable to be obtained from patients for any reason.
  • Carry and actively use a Vocera appropriately as well as carry a surgery phone and star 3 pager.
  • Follows guidelines for sending specimens through the pneumatic tube station to ensure turn-around time requirements are met.
  • Maintains specimen tracking by correctly logging in all inpatients and floor samples with the correct time of specimen collection. Evaluate and clear pending logs to ensure all patient samples are accounted for.
  • Maintains patient confidentiality according to MHS’s Code of Conduct and HIPPA standards.
  • Participates in the orientation and/or training of personnel as directed by administrative staff, supervisor or other authorized personnel.
  • Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
  • Performs non-technical procedures and other tasks as determined by the director, administrative staff, supervisor or other authorized personnel in order to maintain primary departmental functions.
  • Contributes to effective customer relations by assisting patients, visitors, physicians to resolve expressed concerns and by demonstrating a welcoming and helpful attitude.
  • Performs other related work as required or requested.

  

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Experience

Education:

  • High School graduate or equivalent required.

Licensure/Certification/Registry:

  • ASCP Phlebotomy Certification or equivalent preferred.

Experience:

  • Phlebotomy experience preferred.

Other Knowledge/Skills/Abilities:

  • Manual dexterity is essential.
  • Ability to accurately follow directions and perform specific functions.
  • Ability to communicate effectively with hospitalized patients and outpatients.
  • Ability to communicate effectively with hospital and lab staff.
  • Knowledge of use of proper personal protective equipment (PPE).
  • Moderate physical effort.
  • May be exposed to potentially infectious diseases.
Decatur, IL

Justin Barney

Recruiter
New

HIM Associate

Decatur Memorial Hospital
Decatur, IL
Full-Time
Day Shift

Responsible for workflow ensuring paper medical records get incorporated into the electronic health record including ...

HIM Associate

Decatur Memorial Hospital
Decatur, IL
Tracking Code 2023-18637

Position Summary

Full-Time
Day Shift

Responsible for workflow ensuring paper medical records get incorporated into the electronic health record including retrieving documents from patient care units, preparing medical record documents, chart editing, repair, indexing, quality review, validating and auditing within the patient record. Responsible for verifying accurate and complete documentation within the record according to regulations. Responsible for Release of Information duties, which requires knowledge of HIPAA and customer service skills.  Utilizes knowledge, including but not limited to, medical coding, revenue cycle, Joint Commission regulations, and HIPAA. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

**This role will pay between $15.25-15.50/hr**

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance & Voluntary Benefits
  • Employee Assistance Program & Colleague Wellness
  • Adoption Assistance

Required Skills

  1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:
  • SAFETY: Prevent Harm – I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.
  • QUALITY: Improve Outcomes –  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.
  • INTEGRITY: Show respect and Compassion  – I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.
  • STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.
  1. Retrieves records from various departments and performs extensive search of missing records from units.
  1. Creates appropriate discharge register to verify receiving of record.
  1. Prepares record for scanning according to HIM processing policy and procedures.
  1. Processes electronic images in the electronic medical record system according to HIM processing policy and procedures.
  1. Demonstrates an ability to be flexible, organized, and function well in stressful situations.
  1. Communicates and coordinates with ancillary departments, physicians, medical offices and coding.
  1. Provides customer service support to patients who call or present with questions and requests.
  1. Performs appropriate quality reviews according to Joint Commission regulations.
  1. Ensures patient information is released appropriately with accurate authorization to patients, other healthcare organizations for continuation of care, insurance providers to ensure payment, government agencies, and in response to legal requests.
  1. Performs processes in accordance with CMS guidelines.
  1. Adheres to the Statement of Values and Behavioral Standards.
  1. Performs other related work as required or requested.

Required Experience

Education:

  • High School diploma or equivalent required.  Associate’s degree or post-secondary education preferred.

Experience:

  • 1-year satisfactory clerical/support experience preferred.
  • 1-year satisfactory customer service experience preferred.

Other Knowledge/Skills/Abilities:

  • Demonstrates excellent interpersonal and communication skills.
  • Demonstrates organizational skills.
  • Demonstrates ability to work independently.
  • Medical terminology preferred.
  • General anatomy & physiology knowledge preferred.
  • Word processing/computer application experience and knowledge required.  Proficient in Microsoft word, excel and outlook.
Decatur, IL

Robert Saunders

Recruiter
New

EVS Tech 1 Housekeeping - Part Time

Springfield Memorial Hospital
Springfield, IL
Part-Time
Day Shift

Performs daily cleaning and supplying of areas throughout Springfield Memorial Hospital and its properties in accorda...

EVS Tech 1 Housekeeping - Part Time

Springfield Memorial Hospital
Springfield, IL
Tracking Code 2024-19893

Position Summary

Part-Time
Day Shift

Performs daily cleaning and supplying of areas throughout Springfield Memorial Hospital and its properties in accordance with the standard procedures of the Environmental Services Department and Infection Prevention and Control department.       

  • Part-Time
  • 11:00AM – 03:00PM 
  • Weekends: Every Other

Highlights & Benefits

  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision

Required Skills

  • Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.
  • Keeps cleaning cart and Environmental Services closet clean, stocked, and organized as described by department policy.
  • Understands the specific use of all Environmental Services chemicals and their dilution rates.
  • Performs hard surface floor dust mopping and hard surface floor wet/microfiber mopping.
  • Vacuums carpeted surfaces utilizing an upright vacuum cleaner.
  • Handles and disposes all waste streams generated including regulated waste in the hospital setting.
  • Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).
  • Cleans in-patient rooms daily.
  • Performs A.I.D.E.T. (acknowledge, introduce, duration, explanation, thank you) and Greet and Feet techniques as described in policy and has a general understanding of how they affect a 3rd party patient survey process.
  • Performs discharge/transfer cleaning procedures in both the in-patient and out-patient settings.
  • Performs and has a solid understanding of all isolation cleaning and precaution procedures utilizing the appropriate Personal Protective Equipment.
  • Responsible for office cleaning, conference room cleaning and furniture set-up/arrangement.
  • Proficient in, performs, and has a solid understanding of the unique cleaning procedures in the laboratory setting.
  • Routinely cleans public and non-public restrooms and locker rooms.
  • Performs between case and terminal cleaning in both the in-patient and out-patient in special procedure areas.
  • Cleans the pharmacy clean (IV) room.
  • Reports all noted facility repair issues (wall patching/painting, ceiling tile replacement, leaking fixtures, burnt out lights, etc.) to department leadership and/or submits appropriate work orders.
  • Maintains all equipment (cleaning carts, upright vacuums, pagers, etc.) within department guidelines.
  • Performs general maintenance of hard/soft flooring.
  • Follows departmental safety procedures with chemical and equipment use and reports any noted discrepancies.
  • Reports any obtained or witnessed injuries to department leadership and submits an appropriate injury report as required.
  • All duties are completed proficiently and within the designated time frames.
  • Participates in all required trainings, meetings, and completes annual required computer based learning modules within designated time frames.
  • Follows and is familiar with all departmental policies and procedures and monitors all department communication boards.
  • Performs other related work as required or requested.

Required Experience

Education:

  • High School diploma or equivalent is preferred.

Other Knowledge/Skills/Abilities:

  • Must be able to lift objects and climb ladders.

Moderate physical effort.

Springfield, IL

Robert Wiley

Recruiter
New

Telemetry Technician

Decatur Memorial Hospital
Decatur, IL
Full-Time
Night Shift

Provides continuous telemetry monitoring for detection of arrhythmias and other problems in adolescent, adult and ger...

Telemetry Technician

Decatur Memorial Hospital
Decatur, IL
Tracking Code 2024-19806

Position Summary

Full-Time
Night Shift

Provides continuous telemetry monitoring for detection of arrhythmias and other problems in adolescent, adult and geriatric patient

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance & Voluntary Benefits
  • Employee Assistance Program & Colleague Wellness
  • Adoption Assistance

Required Skills

Essential Functions and Job Duties

 

  • Completes all annual education requirements; correctly identifies life-threatening arrhythmia.
  • Documents on rhythm strips according to established guidelines.
  • Operates telemetry equipment.
  • Performs proper prep technique and placement of electrodes.
  • Maintains a clear picture.
  • Keeps log books current.
  • Hand carries rhythm sheets to floors for proper placement in chart.
  • Communicates rhythm changes to R.N. or M.D according to established guidelines.
  • Cares for equipment and work area.
    • Troubleshoots telemetry units to obtain quality view.
    • Keeps area neat and well stocked.
  • Performs other duties as assigned.

Required Experience

High school graduate or equivalent.

Decatur, IL

Jessica Brown

Recruiter
New

Licensed Practical Nurse (LPN) - Family Birth Center

Decatur Memorial Hospital
Decatur, IL
PRN
Varies Shift

Manages, coordinates and performs nursing care with compassion and care for an assigned group of patients and their f...

Licensed Practical Nurse (LPN) - Family Birth Center

Decatur Memorial Hospital
Decatur, IL
Tracking Code 2024-19642

Position Summary

PRN
Varies Shift

Manages, coordinates and performs nursing care with compassion and care for an assigned group of patients and their families and incorporate preventative measures as directed by Registered Nurse.

Highlights & Benefits

Required Skills

  • Collects patient data within the clinical standards; reports significant variances to registered nurse.
  • Establishes workload priorities and offer input into plan of care; encourages patient participation in plan of care.
  • Provides and documents care within standards of practice, policies and procedures and protocols consistent with the patient plan of care under supervisor of an RN.
  • Identifies expected outcomes individualized to patient needs under RN guidance.
  • Demonstrates competency in all required areas, including department-specific, age-specific, medication administration, and use of equipment.
  • Assumes responsibility for professional development by:
    • Maintaining ongoing continuing education,
    • Contributing to professional development of peers, and
    • Participating in CQI.

Required Experience

Graduate of an accredited school of practical nursing.  Current registration in Illinois for practice as a licensed practical nursing.  Six months experience preferred.

Decatur, IL

Jessica Brown

Recruiter
New

Clinic Assistant

Jacksonville Memorial Hospital
Jacksonville, IL
Full-Time
Day Shift

The Clinic Assistant positively represents Jacksonville Memorial Hospital to all our customers. This person works as ...

Clinic Assistant

Jacksonville Memorial Hospital
Jacksonville, IL
Tracking Code 2024-19703

Position Summary

Full-Time
Day Shift

The Clinic Assistant positively represents Jacksonville Memorial Hospital to all our customers. This person works as part of a team to ensure our patients and providers have what’s needed including correct order/script for service, and proper patient identification. They complete the front office duties which include answering the telephone and triaging calls and messages, accurately scheduling and registering patients, collecting correct patient data, verifying patient insurance, ordering supplies, and running errands. They are responsible for billing, collecting, and submitting charges. They verify that the diagnosis provided, and the testing ordered meet the Medicare’s Local Coverage (LCD) and National Coverage Decision (NCD), obtain insurance prior authorization, and ensure data collection meets requirements prior to service. Coordinates the financial and clerical duties, such as medical record preparation, to meet the needs of our patients and hospital.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance & Voluntary Benefits
  • Employee Assistance Program & Colleague Wellness
  • Adoption Assistance

Required Skills

  1. Professionally and courteously, interact with the general public, physicians and hospital personnel.
  2. Receive Physician orders for patient testing and ensures orders comply with Medicare’s Local Coverage (LCD) and National Coverage Decision’s (NCD).
  3. Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.
  4. Keeps unit stocked in necessary supplies and keeps work area neat and organized.
  5. Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance 
  6. Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
  7. Maintains a cooperative and productive working relationship with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.
  8. Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.
  9. Identifies customer service concerns and resolves and/or initiates service recovery.
  10. Accountable for coordinating patient scheduled services, insurance authorization, benefits verifications and to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s). Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.
  11. Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.
  12. Provides resources for financial assistance.
  13. Stays abreast of insurance and billing codes updates.
  14.  Issues and explains insurance waivers, as necessary.
  15. Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.

Required Experience

Education:

  • High School Diploma or GED required

Experience:

  • Medical terminology, 3-month direct experience in customer service preferred, previous medical scheduling experience highly desired

Other Knowledge/Skills/Abilities:

  • Strong written and verbal communication Skills
  • Outstanding customer service skills
  • Basic understanding of ICD-10 diagnosis codes and CPT-4 coding
  • Aptitude for detail and accuracy a must
  • Awareness and understanding that they will experience the common working conditions, which include, but not limited to, being exposed to stressful situations due to the highly critical nature of this position, contact with patients under a wide variety of circumstances, subject to many interruptions, subject to irregular hours/locations, etc.
  • Flexible and ready to handle change while maintaining and exceeding the standard customer service.
  • Able to multitask and prioritize requested.
Jacksonville, IL

Colleen Corcoran

Recruiter
New

Follow Up Specialist

Memorial Health Administrative Building
Springfield, IL
Full Time or Part Time
Day Shift

Follows up on outstanding payments due on all types of open medical insurance claims, i.e., managed care and commerci...

Follow Up Specialist

Memorial Health Administrative Building
Springfield, IL
Tracking Code 2024-19594

Position Summary

Full Time or Part Time
Day Shift

Follows up on outstanding payments due on all types of open medical insurance claims, i.e., managed care and commercial. Coordinates activities with external insurance companies for the resolution of patient account balances. Ensures compliance with managed care guidelines and MMC organizational policies.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance & Voluntary Benefits
  • Employee Assistance Program & Colleague Wellness
  • Adoption Assistance

Required Skills

  • Accesses external insurance providers’ websites to determine and/or verify patients’ insurance eligibility and account status.
  • Receives and examines daily listings for all denominations and types of patient accounts and determines which require further analysis and action.
  • Investigates assigned patient accounts with incomplete/incorrect information and resolves problems or errors to ensure complete and compliant information accompanies the claim.
  • Follows up and investigates all denominations and types of unpaid items and other issues associated with unpaid claims. Contacts patients, guarantors, or other sources of third party payment and secures arrangements for prompt payment.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
  • Receives and researches insurance claim denials, rejections and underpayments, and as necessary, prepares the necessary paperwork to appeal the denial.
  • Reviews correspondence relating to payments and claims; conducts the necessary research to provide supplementary background information regarding the inquiry
  • Researches and resolves complex issues associated with patient insurance accounts. As applicable, identifies, documents, and reports problematic trends to management.
  • Analyzes reports containing rejected account information and performs the necessary research to resolve the reason(s) for the rejection and secures any other required information.
  • Provides input regarding system edits designed to identify and ensure consistent and compliant data necessary for processing medical insurance claims.
  • Responds to requests from internal departments regarding the proper coding, billing, and processing of medical insurance claims.
  • Communicates and resolves issues with a variety of internal and external sources to resolves issues involving medical insurance claims. This may include internal departments, patients (or other responsible parties), third-party payors, social service agencies, Medicare/Medicaid staff, other insurance carriers, service providers, and collection agencies.
  • Initiates corrections to all denominations and types of charges and contractual/allowances within scope of expertise and authority granted.
  • Identifies and calculates write-off amounts and secures the necessary approvals from management for processing.
  • Documents online systems and electronic files to ensure accurate data is noted regarding the status of claims and payments.
  • Researches complex issues on all denominations and types of accounts and coordinates their resolution in a timely manner.
  • Ensures compliance to managed care contract guidelines and processes at each work step to facilitate accurate and timely reimbursements to the organization
  • May assist with special projects, analyses, or audits.
  • As directed and defined by management, orients and cross-trains on other unit duties which are outside of regularly assigned area of responsibility. May serve as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.
  • Performs other related work as required or requested.

 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Experience

Education:

  • Education equivalent to graduation from high school or GED is required.

Experience:

  • Two or more years as an Account Follow-Up Specialist, or comparable years of medical insurance and/or health care billing experience is required. Possesses the technical knowledge to independently process claims of any denomination, type, and complexity is required.

Other Knowledge/Skills/Abilities:

  • Demonstrates thorough knowledge of the electronic billing system, medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, DRGs and hospital billing claim form UB-04 is required.
  • Demonstrates a thorough knowledge of contract management systems and Blue Cross and Tricare guidelines.
  • Basic working knowledge of personal computers and their associate user software is required. Experience with Microsoft Office products Word and Excel is preferred.
  • Ability to work within the guidelines of defined managed care contract policy provisions and company procedures.
  • Demonstrated ability to work successfully with internal customers and external contacts is required.
  • Possesses highly-developed prioritization and organization skills and critical thinking and problem solving ability.
  • Demonstrates excellent communication skills, including telephone etiquette, and keyboarding and basic math skills.
Springfield, IL

Justin Barney

Recruiter
New

Ultrasonographer Per Diem

Decatur Memorial Hospital
Decatur, IL
Full-Time
Day Shift

Summary   Works closely with the radiologist to perform diagnostic and vascular ultrasound procedures at the tec...

Ultrasonographer Per Diem

Decatur Memorial Hospital
Decatur, IL
Tracking Code 2022-13273

Position Summary

Full-Time
Day Shift

Summary

 

Works closely with the radiologist to perform diagnostic and vascular ultrasound procedures at the technical level, contributing to the efficient operation of the department and promoting the philosophy, to ensure the quality and continuity of patient care. Maintains the standard of care delivered to infants, toddlers, preschool and school age children, adolescents, adults and geriatrics.

Essential Functions and Job Duties

 

  • Performs ultrasound procedures in accordance with department standards and procedures.
  • Plans daily schedules for inpatients and outpatients.
  • Performs examinations on ER patients as requested.
  • Selects and operates appropriate equipment for each exam.
  • Prepares patients for examinations; explains procedures.
  • Records clinical history and technologist impressions on PACS.
  • Works with Radiologists and ordering physicians to provide appropriate patient care.
  • Adheres to all safety precautions including patient safety, infectious control, universal precautions, and ergonomics.
  • Maintains RDMS and/or RVT; remains current regarding developing trends in field of diagnostic ultrasound.
  • Maintains clean, neat and orderly work area; maintains appropriate supply levels.
  • Assists supervisor with maintenance on equipment.
  • Reports problems.
  • Demonstrates cross-sectional anatomy and pathology on routine procedures.
  • Performs other duties as assigned.  Is authorized to access contrast media.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance & Voluntary Benefits
  • Employee Assistance Program & Colleague Wellness
  • Adoption Assistance

Required Experience

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to effectively operate sonographic equipment.
  • Ability to operate equipment for ABI’s and TcPO2.
  • Ability to integrate sonograms, laboratory results, patient history and medical records, and adapt sonographic examination as necessary.
  • Ability to use independent judgment.
  • Ability to evaluate, synthesize, and communicate diagnostic information to the attending physician.
  • Ability to communicate effectively with the patient and the health care team, recognizing the special nature of sonographic examinations and patient’s needs.
  • Ability to establish and maintain effective working relationships with the public and the health care team.
  • Ability to follow established departmental procedures.
  • Ability to work efficiently and cope with emergency situations.

 

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
  • Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
  • Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
  • Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
  • Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
  • Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
  • Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
  • Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
  • Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Education, Experience, and/or Other Requirements

Must be ARDMS registered or be actively pursuing registration.  One year of clinical experience in a progressive Ultrasound Department or Ultrasound Training Program that meets with the ARDMS requirements for registry eligibility is required.  Must be CPR certified. 

Environmental Factors

This position is performed within an environment of daily exposure to hazardous or potentially injurious elements or conditions.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Good eye/hand coordination, good vision and hearing.
  • Ability to reach different table levels for scanning purposes.
  • Ability to assist average sized person (150 pounds) to and from x-ray table, etc., in normal course of work.  Upon occasion must be able to support average person for approximately two minutes.
  • While performing the duties of the job the employee is regularly required to stand for 30-minute intervals for 70% of the day.
  • The employee will frequently be required to lift, push and pull at least 5 to 50 pounds.
  • Ability to attend to visual details.
  • Ability to make precise arm/hand positions movements where strength and speed are minimized.
  • Ability to communicate orally and in writing.
  • Ability to receive and comprehend written and oral communications.

Mental Demands

  • Analyze information or data.
  • Plan sequence of operations or actions.
  • Independent judgment, ingenuity, and initiative to produce accurate diagnostic images.
  • Ability to adjust to performing routine and repetitive tasks without specific supervision.  Ability to concentrate on fine detail with constant interruptions and attend to tasks for 45-60 minutes at a time.
  • Ability to understand and relate to the concepts behind specific ideas and remember multiple tasks given to self and others over long periods of time. 
  • Ability to communicate verbally, using advanced level of vocabulary.

Note

Reasonable accommodations may be made to assist an otherwise qualified individual in the performance of the job.  In order to meet the needs of the Company employees may be assigned other duties, in addition to or in lieu of those described above.

Decatur, IL

Robert Saunders

Recruiter
New

Patient Experience Liaison

Springfield Memorial Hospital
Springfield, IL
Full-Time
Day Shift

Full-Time  08:00AM – 04:30PM Weekends: N/A Our Patient Exeperience Liason conducts daily rounding with p...

Patient Experience Liaison

Springfield Memorial Hospital
Springfield, IL
Tracking Code 2024-19773

Position Summary

Full-Time
Day Shift
  • Full-Time 
  • 08:00AM – 04:30PM
  • Weekends: N/A

Our Patient Exeperience Liason conducts daily rounding with patients to facilitate proactive listening with the patients.  Facilitates communication in an environment that can sometimes be high pressure, when patient files a complaint.  Reports complaint to staff involved and department manager.  Works as liaison with patient and staff to resolve the issues surrounding the customer’s complaint.  Follows up with communication to close loop with all involved and documents interaction.  Meets with Department Managers regularly to share trends of complaints and develop action plans for improvement opportunities.  Facilitates Customer Service training sessions.  Coordinates and presents Customer Service skills training.  Assists department manager to plan, implement and maintain effective practices.  Successfully complete the grievance process within the required timeframe.   

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance & Voluntary Benefits
  • Employee Assistance Program & Colleague Wellness
  • Adoption Assistance

Required Skills

  • Conducts daily rounding with patients to be proactive in listening to the voice of the customer.
  • Facilitates communication in a timely manner while patient is still in facility. Provides customer service when patient files a complaint or grievance.  This communication can happen in an environment that can be high pressure at times and deals with sensitive situations. 
  • Conducts reviews into patient complaints, safety/quality/risk situations that come up while being responsible for multiple investigations. Patient complaints may be referred to Patient Experience by telephone, voice mail, e-mail or survey/letters so must be able to utilize all different means of communication to access patient complaints.
  • Documents all complaints for trending purposes. Coordinate Trending for Customer Satisfaction/Quality Department.  Meets with department managers on a regular basis to share trends of complaints.  Develop action plans for improvement opportunities.
  • Reports complaint to staff involved and department manager for additional review. Maintains a neutral stance while working with patient and staff member to resolve the issues surrounding the patient’s complaint.
  • Works with appropriate parties to complete complaint review. This can include working with Human Resources, external stakeholders, senior leadership, Risk Management, Compliance and quality/safety leaders.
  • Facilitates the grievances according to CMS Guidelines, including a 7-day letter, review and 30-day letter closing out the review within the 30 day required timeframe.
  • Receives and responds to requests for information and/or additional services by patient/customers and/or family members in a timely manner.
  • Performs any needed follow up communication to close out the review of the complaint and documents findings of all communications that took place.
  • Determines what patient representative contacts need to be made.
  • Coordinates and directs the following activities assuring that all are completed in a timely manner.
  • Patient/Customer feedback service (includes satisfaction measurement system)
  • Patient/Customer Advocacy/Liaison service
  • Retrieve data from Sensor, Press Ganey, Sharepoint, and be able to analyze data to determine areas of improvement for MH with the goal of changing the patient experience to a positive outcome. Compiles data and makes recommendations for improvement changes.  Cascades this change out to the impacted staff.
  • Assist System Director, Patient Experience in planning and implementing of select Customer Service activities.
  • Assists department manager to plan and implement methods to support effective practices and delete ineffective practices.
  • Coordinate Customer Service skills training for employees at Springfield Memorial Hospital.
  • Maintain effective communication and good working relationship with department managers to:
  • Informally monitor employee morale and response to Customer Service efforts
  • Implement service improvements inter and intra departmentally
  • Role model excellent Customer Service behaviors and Statement of Values mindset
  • Assist other Patient Experience staff members to complete priority projects as necessary.
  • Performs other related work as required or requested.

Required Experience

Education:

  • High school diploma or equivalent required.

Associate Degree preferred.

Experience:

  • Minimum of 3 years’ experience in hospital, customer service or related field required.

Supervisory, lead and/or training experience preferred.

Other Knowledge/Skills/Abilities:

  • Excellent verbal skills required to be able to interact with patients and all levels of staff, including Physician, Leaders, Nursing staff and others.
  • Excellent written skills required to be able to complete the required documentation and write well-crafted letters for each grievance.
  • Aptitude to work with all patients, independently in changing environment, including high-pressure, sensitive situations.
  • Shows compassion and listens to patient’s perspective while remaining calm and neutral.
  • Ability to conduct self in manner consistent with the warm and caring image of Memorial Health.
Springfield, IL

Robert Wiley

Recruiter
New

PATIENT ACCESS ASSOCIATE

Taylorville Memorial Hospital
Taylorville, IL
Part-Time
Evening Shift

Performs registrations, discharges, transfers for all patients, while obtaining/verifying all required information an...

PATIENT ACCESS ASSOCIATE

Taylorville Memorial Hospital
Taylorville, IL
Tracking Code 2024-19874

Position Summary

Part-Time
Evening Shift

Performs registrations, discharges, transfers for all patients, while obtaining/verifying all required information and obtaining the appropriate signatures in a timely manner.  Completes and distributes the appropriate forms and informs the patient of other pertinent information.   

Part-Time [Varied Hours]

Highlights & Benefits

  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision

Required Skills

Greets patients/family members and offers assistance.

Completes all steps of pre-registration/registration including patient interview, collects insurance information, obtains photo identification and signatures for consent and distributes required patient information.

Coordinates accurate patient data collection to verify insurance eligibility and determines financial obligation, which may include collection of copayments.

Ensures compliance with all applicable HIPAA, Joint Commission, CDC, TMH and state and federal statues, providing required associated literature to patients at all PAS access points.

Responds to all emergency procedures.

Pushes/Assists patients in wheelchairs to the location of the service they need.

Communicates with co-workers and Manager on follow-up or concerns.

Demonstrates an ability to be flexible, organized and function well in a stressful situation.

Prioritizes the order of assisting patients based on the most critical patients first.

Assists with training of new personnel.

Maintains a professional demeanor at all times and demonstrates respect towards all patients, customers, peers and leadership.

Demonstrates an ability to be flexible, willing to work alternative shifts and cover call-ins as needed. May be required to work night or weekend shifts.

Demonstrates superior patient relations and interpersonal skills; demonstrates and appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.

Communicates the mission, vision and goals of the organization and department.

Demonstrates understanding of department policies and procedures.

Arranges self-directed learning and participates in continuing education on an annual basis.

Performs other job related duties and special projects as assigned by the Manager.

Required Experience

Education:

  • High School graduate or equivalent required.

Experience:

  • Previous typing, word processing, and computer application experience required.
  • 1+ years of customer service experience required.
  • Medical terminology, medical office, registration or billing experience preferred.
Taylorville, IL

Robert Wiley

Recruiter

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