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Required Skills

1. Drives a company vehicle to transport a variety of durable medical, mobility, and basic respiratory care equipment and supplies to patients’ homes. Medical Service Technician is required to do all pre and post trip inspections. After inspection MST is required to report repair or maintenance issues to ensure vehicle complies with inspection requirements.

1. Selects appropriate equipment, loads/unloads medical equipment from company vehicle and delivers it to the desired location inside the customers’ homes. As necessary, utilizes a variety of assistance devices, such as dollies, carts, cargo straps, etc. to aid in the delivery and transportation process.

1. Assembles equipment and provides detailed instruction concerning proper use and care. Medical Service Technician will make recommendations to customers to enhance equipment effectiveness or safety.

1. All paperwork related to deliveries & maintenance is complete, organized, accurate and submitted to the supervisor at the end of each day. Obtain patient signatures for billing purposes. May handle monetary exchanges as required on the route.

1. Conforms to on-call requirements as assigned. Schedules and prioritizes routing of in-home customer visits resulting from on-call situations.

1. Receives, interprets, and verifies the completion of daily work orders by obtaining customers’ signatures or by completing documentation. Arranges for the completion of follow up work or notates work referred to other departments for handling in customers electronic chart note field Reviews final work orders for accuracy, completion, and approval prior to routing.

1. Prior to loading evaluates equipment for proper performance, safety, and functionality. Performs adjustments, and as necessary, troubleshooting, testing, and/or minor repair.

1. Recommends additional equipment and/or supplies to customers based on their needs or requests.

1. Upon pick-up, equipment is properly tagged, field cleaned if indicated and bagged prior to placing in truck, and returned to the branch to be cleaned, function tested and placed in the proper area of the warehouse.

1. Monitors and updates documentation and tracking system(s) related to the purchase, issuance, recall, repair, and maintenance of patient care equipment and related components and accessories.

1. Maintains and monitors the inventory of patient care equipment and supplies in the home.

1. As required, may load and unload liquid oxygen, concentrators and other basic respiratory care equipment to/from the delivery vehicle and customer’s home.

1. Communicates, and coordinates activities with, management and dispatch personnel concerning delivery schedules and service status.

1. All deliveries are made adhering strictly to the traffic laws and regulations as established by the Department of Transportation. Must complete manifest for hazardous materials and all legal documentation requirements as needed for Department of Transportation and Federal Drug Administration.

1. Must be able to attend vendor-sponsored training or informational sessions as new products are introduced when needed.

1. May lead departmental meetings and perform departmental in-service on new or existing products as a subject matter expert as appropriate.

1. Identifies, documents, and reports unused (or the inappropriate use of) equipment in customer’s home and report to supervisor and/or clinical staff.

1. Retrieves and enters basic information to/from USS system relating to home medical equipment or patient account information or notes.

1. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Reviews medical documentation received to ensure it is within the insurance regulations to dispense product/ equipment.

1. Participate in assigned online and on- the- job training to learn basic medical terminology, product/ equipment information, and insurance fundamentals.

1. Utilize computer software to create/ maintain electronic customer accounts. Documents and modifies customer account, billing, and insurance information as required to keep current.

1. Learn to perform basic and complex equipment assembly, cleaning, testing, repair, and troubleshooting.

1. Greets customers in-person or via phone and determines nature of inquiry. Within scope of knowledge and authority, assists customers with product/ service inquiries and equipment questions and selections.

1. Interprets doctors’ orders received for medical equipment; determines and conveys the appropriate selection to the customer based on prescription and current insurance coverage.

1. Provides product/ equipment descriptions, usage, and demonstrations regarding equipment and associated supplies to customers and ensures adequate customer understanding.

1. Coordinates the delivery of medical equipment, supplies, and associated items at customers request or as business needs dictate.

1. Prepares work orders and coordinates their successful implementation with the appropriate internal and external resources.

1. Serve as back up to others such as dispatch and cleaning room during times of special needs or absences.

1. Prepare for and perform physical inventory counts.

1. Assist Memorial Home Services management with the Joint Commission preparation and surveys.

1. Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.

1. Provide training and educational experiences for less experienced staff members.

1. Participate in mid and year-end inventory processes.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Perform a variety of radiographic, fluoroscopic, portable, and surgical procedures on patients of all ages, according to established standards, policies, procedures, protocols and guidelines.

1. Maintain technical skills relating to the manipulation of imaging factors.

1. Maintain skills in performing emergency and routine patient care as required.

1. Maintain technical skills in performance of portable radiographic imaging, both with static and fluoroscopic equipment.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Maintain technical skill with the performance of trauma imaging, bariatric imaging (including the operation of bariatric patient transfer devices), imaging in ICU environments, and imaging in neonatal environments.

1. Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees.

1. Utilize proper infection control practices per the department procedure manual.

1. Monitor the condition of equipment and supplies to ensure safe and efficient operations of the department.

1. Ensure proper recording and transmission of patient information.

1. Ensure the safety of patients, visitors and employees.

1. Take call required to assigned section of the department.

1. Provide supervision, guidance and instruction to Radiography Students.

1. Provide a Great Patient Experience by employing A.I.D.E.T and “Greet and Feet”.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description

Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm – I will put safety first in everything I do. I will speak up, without fear, on matters of patient and colleague safety. I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes – I will continually advance my knowledge and skills. I will seek out continuous improvement opportunities. I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion – I will respect others and show compassion. I will behave honesty and ethically. I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability. I will work together to coordinate care and services across the health system. I will promote healthier communities.

2. Clinical skills
• Maintains basic knowledge and skills in post anesthesia recovery.
• Handles floor stock medications or medications delivered from pharmacy directly or through the pneumatic tube station. Relocates these medications, in original containers, to designated secure storage locations.
• Provides care appropriate to the age of the patient serviced.
• Assigns workloads appropriate to patient activity.

3. Communication skills
• Utilizes simple, direct, and clear verbal instructions and obtains feedback to ensure that instructions are understood.
• Keeps staff informed (on need-to-know basis) of changes in schedule and assignments.
• Consults regularly with the Anesthesia Department and surgeon when patient conditions change.
• Actively participates in committees/meetings.
• Keeps nurse manager informed of day’s activities and concerns.
• Demonstrates a supportive, receptive, non-threatening communication style allowing for immediate expression of ideas and problem solving.

4. Leadership skills
• Assists in coordination of daily assignments and decisions for utilization of staff.
• Fosters an environment that focuses on values, autonomy, and accountability where staff and management participate as partners in the decision-making process.
• Appropriately delegates duties and responsibilities to other members of the staff necessary to support the recovery of a patient and ensures that departmental tasks are completed.
• Recognizes proper safety precautions in routine performance of duties and reports any disregard of policies to those involved.
• Encourages staff members to follow department policies.
• Reports any inappropriate activities of staff, surgeons, or other personnel to the nurse manager.
• Provides time for orientation, training, and education of staff members as required, working with the educational coordinator to meet identified needs.
• Schedules staff time to include work on special projects, meetings for specialty groups, and feedback to all staff.
• Assists nurse manager with the staff schedule.
• In conjunction with the departmental business manager, coordinates equipment and supply availability.
• Assures physical environment of PACU bays, storage areas and nurse stations are maintained.
• Unit coordination/productivity

o Assists in coordination of the flow of the daily schedule.
o Promotes and collaborates with staff to build a climate that demonstrates appreciation and recognition of achievement.
o Fosters positive, interdepartmental collaborative relationships to improve patient care, unit efficiency, and effectiveness.
o Implements cost-effective measures to enhance effective and efficient patient care.
o Participates in quality improvement processes.
o Guides and oversees daily patient schedule changes according to established policies and procedures.
o Recognizes trends that may affect smooth operation of the department and reports them to the nurse manager and/or director.

5. Personal and professional growth.
• Demonstrates responsibility for own personal and professional growth as reflected by professional-development activities and unit projects.
• Attends and participates in inservice programs.
• Acts as role model to staff.

6. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs and documents nursing care measures to meet the physical needs of patients as directed by the registered nurse. Illustrative tasks and expectations include, but are not limited to, the following:

•  Provides hygiene and comfort measures, assuring privacy and preventing undue exposure.
  • Provides or assists patient with bathing, oral hygiene, hair care, nail care, shaving, etc.
  • Assures that linens are dry, wrinkle free and that patient is comfortable.
  • Provides handwashing opportunity before and after meals, toileting, etc.
•  Activity:
  • Assists with patient’s activities including ambulation, chair, dangling and repositioning; uses proper body mechanics, positioning techniques, and assistive devices.
•  Nutrition:
  • Serves and collects food trays and nourishments. Records percentage of diet intake.
  • Feeds or assists patients as necessary. Records intake. Reports deviations from normal.
  • Clears IV and Tube Feeding Pumps at end of each shift and documents appropriately.
•  Elimination:
  • Provides bed pan/urinal. Performs perineal care.
  • Performs bladder catheter care and discontinues bladder catheter as directed.
  • Performs ostomy care (ileostomy, colostomy, urostomy) including application of appropriate appliances.
  • Records output. Reports deviations from normal.
•  Other related needs:
  • Assists with post-mortem care.
  • Assists with admission, transfer and discharge of patients.
  • Promptly responds to patient call light or requests (usually in less than ten minutes).

2. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

•  Obtains vital signs (B/P and TPR).
• Obtains weight in kg (standing, chair or bed scale) and reports deviation from previous weight.
• Empties drainage collection devices.
• Performs blood glucose monitoring.
• Observes and reports unusual conditions and/or change in patient behavior or appearance.

 3. Performs therapeutic measures/procedure, observes and reports changes, deviations from normal. Illustrative tasks and expectations include, but are not limited to, the following:

•  Application of heat; i.e., K-pad.
• Application of cold; i.e., ice bags, sponge baths.
• Therapeutic baths, i.e., Sitz, Aveeno.
• Obtains routine non-sterile specimens.
• Assists with patient preparation for surgical, therapeutic and/or diagnostic procedures.
• Oxygen therapy (sets up/maintains/discontinues) as directed.
• Applies nonsterile dressing as directed.
• Discontinues peripheral IV as directed.
• Performs oral pharyngeal suctioning.
• Preps skin and applies telemetry patches.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.

4. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well being. Illustrative tasks and expectations include but are not limited to the following:

• Conducts purposeful hourly rounding as a team member, inquiring of the four P’s (Pain, Potty, Possessions and Positioning).
• Follows standard precautions. Always washes hands between patients.
• Reports equipment malfunctions.
• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.
• Uses proper body mechanics in moving, transferring and transporting patients.
• Positions side rails appropriate to the patient’s condition.
• Applies and maintains restraining devices as directed.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Fully explains procedures to patients/families prior to performing.
• Assures patient privacy/rights/confidentiality.
• Recognizes and reports patient concerns; offers constructive solutions.

5. Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

• Skilled in computer messaging, obtaining results.
• Completes assigned aspects of unit inventory management.
• Complies with established policies, procedures, standards and guidelines.
• Uses designated lines of communication and authority.
• Supports efforts to reduce costs.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Adheres to MHS Behavioral Standards.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocate these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.

6. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

7. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Designing, Building, managing and optimizing data pipelines and then moving these data pipelines effectively into production.
2. Collects, collates, cleanses and synthesizes data to derive meaningful and actionable insights.
3. Integrates and separates data feeds in order to map, produce, transform and test new data assets.
4. Develops fit for purpose, resilient, scalable and future-proof data services to meet user needs.
5. Designs, writes and iterates code from prototype to production-ready.
6. Designs, writes and deploys data visualization and data reporting assets.
7. Troubleshoots problems and tunes for performance.
8. Develops and manages data asset documentation.
9. Participates in development opportunities including but not limited to quality and leadership classes as determined by manager and employee. (MHS, vendor, or scholastic provider; member of professional society).
10. Performs other related work as required or requested.

Required Skills

1. Builds, manages and optimizes data pipelines and moves them into production.

2. Collects, collates, cleanses and synthesizes data to derive meaningful and actionable insights.

3. Integrates and separates data feeds in order to map, produce, transform and test new data assets.

4. Develops fit for purpose, resilient, scalable and future-proof data services to meet user needs.

5. Designs, writes and iterates code from prototype to production-ready.

6. Designs, writes and deploys data visualization and data reporting assets.

7. Troubleshoots problems and tunes for performance.

8. Develops and manages data asset documentation.

9. Participates in development opportunities including but not limited to quality and leadership classes as determined by manager and employee. (MHS, vendor, or scholastic provider; member of professional society).

10. Performs other related work as required or requested.

Required Skills

1. Client Services

• Develop initial preliminary assessment data including clients’ presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (according to DSM-V) and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide direct service crisis intervention to individuals in the community while managing caseload of clients for crisis stabilization follow-up services.
• Complete concurrent documentation at time of services with clients.
• Utilize both in-person and Telehealth responses to conduct assessments of clients presenting in the community.
• Collaborate with law enforcement, EMS, and other community providers to assist in providing timely crisis intervention in the location where the crisis event is occurring.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients.
• Coordinate inpatient hospitalization with Psychiatric Response Team.
• Coordinate referrals to inpatient and outpatient levels of care for emergency psychiatric assessments.
• Interview collateral contacts, previous and current treatment professionals, and significant others, as needed, to further assess appropriate plan of care.

1. Client Information System

• Complete required administrative and legal paperwork (such as: client consent for treatment, release of information, voluntary and involuntary paperwork, etc).
• Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• Document crisis assessments and service documentation into the client’s EHR at MBH.
• Assist with functions of inpatient psychiatric admission.

1. Training Activities/Professional Growth

• Manager and employee mutually identify professional goals, which will enhance job related skills.
• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Attend and participate in mandatory monthly clinical supervision with manager as required by the IL Department of Human Services.
• Complete all mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

1. Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according agency policy to provide a professional working environment and effective service delivery.
• Meet with manager to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Integrity, Quality, and Stewardship that support our mission, vision and values:

• SAFETY: I put safety first in everything I do.  I speak up, without fear on matters of patient and colleague safety.  I take action to create an environment of zero harm.
• INTEGRITY: I respect others and show compassion.  I behave honestly and ethically.  I am accountable for my attitude, actions and health
• QUALITY: I advance my knowledge and skills.  I seek continuous improvement.  I deliver evidence-based care that leads to excellence in outcomes
• STEWARDSHIP: I use resources wisely and maintain financial stability.  We work together to coordinate care and services across the health system. We promote healthier communities

1. Job Relationships

• Communicate directly with manager for clinical supervision, clarification of agency policy, and program evaluation to promote a professional working environment and effective service delivery system.
• In absence of immediate manager, will reach out to Regional Director for clinical supervision.
• Adhere to MHS/MBH Behavioral Standards.

1. Other Job Responsibilities

• Respond to requests for service from the community and link to appropriate clinic program or outside agencies.
• Participate in On Call Rotation and assist manager in ensuring coverage of open shifts as needed
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Consistently and thoroughly evaluates patients with differing diagnoses and devises an individualized, comprehensive plan of care based on facts and best practice.
2. Recommends and performs treatment as ordered by referring physician.
3. Educates about disease process, equipment use, and rehabilitation techniques, as appropriate.
4. Actively researches and develops new services and/or continuously suggests improvements to existing.

1. Engages in at least one activity yearly which promotes individualized professional development.
2. Provide aquatic therapy for those patients who it is indicated.
3. Determination for discharge is according to written criteria.
4. Maintain state of art clinical expertise in areas of responsibilities by attending continuing education courses and in-services.
5. Supervises and guides PTA and other personnel as required for patient care.
6. Participates in QA, research and other projects as requested.
7. Represents the hospital service line in hospital and community education programs.
8. Demonstrates support for and participates as requested in accomplishing MHS, departmental and team goals and objectives.
9. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.