Work With Us

Required Skills

• Perform daily cleaning of all patient-use areas, restrooms, offices, and engage in project cleaning as needed.
• Execute tasks such as scrubbing, mopping, polishing, and using appropriate chemical mixtures.
• Interact professionally and courteously with patients, the general public, physicians, hospital personnel, and outside entities.
• Uphold Jacksonville Memorial Hospital’s behavioral standards.
• Collaborate effectively and positively with team members.
• Communicate clearly, both verbally and in writing, with co-workers and management.
• Work independently with minimal supervision.
• Be flexible with work schedules, hours, and assignments.
• Adhere to regular attendance and punctuality policies.
• Perform other related duties as required or requested.

Required Skills

Routine Duties:

• Responsible for checking, cleaning and stocking rooms with supplies and linens in preparation for daily work schedule.

• Responsible for performing equipment checks as directed, reporting all instances of malfunctioning to Biomed Department per MHS reporting policy.

• Responsible for maintaining a clean, organized and therapeutic environment.

• Responsible for utilizing supplies in a cost effective manner.

• Practices positive “Guest Relations” skills with public, with physicians, with other staff and other Medical Center personnel.

• Responsible for documentation of appropriate tasks.

• Responsible for following GPE initiatives directed by MPS/EC.

• Attends at all mandatory in-services.

• Completes all required unit specific training programs.

Patient Care Services:

• Provides care to patients under the direction of a Registered Professional Nurse and/or Licensed Physician according to Memorial Health System policies, procedures and standards of care.

• Maintains a level of clinical knowledge and skill commensurate with the level of patient care provided in accordance with the Department standards.

• Assist in the admission of patients, (i.e. placing patients in room, preparation of patient for examination, obtaining initial and/or repeat vital signs, communicates any unusual circumstances to the Registered Professional Nurse and/or Licensed Physician).

• Assists in the preparation and/or examination of the patient, (i.e. patient positioning, equipment, collection of specimens, surgical scrubs) while maintaining the privacy of the patients.

• Assists in executing Physician orders.

• Communicates with patient, family and/or significant other concerning procedures to be performed, anticipated waiting time and/or obtains information if unknown.

• Maintains an operating knowledge for providing appropriate assistance with various procedures (i.e. Splinting, Bandaging, Heat and Cold Applications, Cast Application and/or removal, oxygen application and maintenance, electrode placement and use of monitoring equipment, application of oral suctioning, preparation for suture application, cannot do any wound closure such as derma bond, steri-strips or sutures, can only apply steri-strips to wounds that are already closed and edges of the wound have been approximated, glucose monitoring and EKG application and testing.

• Transport patients in an appropriate manner with appropriate records.

• Maintains appropriate documentation skills.

• Performs clerical functions

• Provides preceptor functions as directed by Clinical Manager.

• Maintains familiarization with location and operation of equipment and procedure manuals for Department.

• Practices appropriately for the safety of patients, (i.e., uses side rails appropriately, disposes of infectious waste appropriately, addresses spill appropriately and initiates incident reports as appropriate).

• Demonstrates professionalism (i.e., attends or reviews 75% of staff meetings minutes, documenting review with signature and date; actively pursues opportunity to increase knowledge within area of responsibility; maintain patient confidentiality; complies with professional appearance policy; presents at work on time and maintains satisfactory attendance in accordance with department Ill/Absent policy).

• Participates in collecting data for Quality Improvement activities, assists in identifying patient care problems for study and applies Quality Improvement findings to patient care.

• Performs EC Triage on Patients according to policy.

Performs other related work as required or requested.

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Required Skills

1. Minimum cleaning and maintenance of R.T. equipment.

1. Prepares and tests R.T. equipment for proper and safe operation and periodically checks R.T. equipment in use and on units for proper operation and routine service. Reports malfunctioning equipment to manager.

1. Follows and enforces safety rules of the R.T. Department and hospital following special instructions, such as isolation precautions to prevent the spread of infection.

1. Receives, verifies, and processes all necessary documentation for correct order.

1. Documents patient oxygen use for charging purposes by visual inspection of every patient care unit bed.
2. Changes humidifiers and aerosol generators according to department policy.

1. Performs emergency rounds according to department policy.

1. Distributes E-cylinders of oxygen to the designated gas stations within MMC.
2. Receives and documents orders from physicians relating to Respiratory Care Order Set. Also reads and evaluates physician orders and charts that pertain to respiratory care and is aware of contraindication to medications, treatments, and related hazards with their use.

1. Measures and administers prescribed medications to patients (oxygen & aerosolized medications, etc.). Also administers the following therapy:  EZPAP, humidity and aerosols, chest physical therapy, incentive spirometry, pulse oximetry, BiPAP and CPAP administration and bedside pulmonary function/mechanics.

1. Assesses patients’ conditions and response to respiratory therapy by checking patients pulse, blood pressure, respiratory frequency, tidal volume, inspiratory pressure, cough, sputum, breath sounds, and other pertinent data that relates to the patient. Must also be alert to adverse reactions of patient during treatment, plus be aware of proper response to emergencies.

1. Recognizes signs of cardiopulmonary arrest and/or failure and assists in performing CPR procedures. Also must be able to recognize life-threatening arrhythmias or EKG strips.

1. Modifies therapy to deal with adverse or ineffective patient response and reports changes to shift supervisor.

1. Records procedures and patient response in appropriate electronic documentation, departmental paperwork, medication administration records, interdisciplinary plan of care and education record and requisitions. Completes both written and oral reports on patients and relays information to oncoming therapists.

1. Participates in in-services, continuing education, and other staff development activities.

1. Performs CPR procedures as part of the Stat Code Team.

1. Keeps confidential all patient information received and follows MMC Guest Relations guidelines.

1. Follows MMC and Pulmonary Medicine infection control policies

1. Performs all duties under supervision of Certified Respiratory Therapist, Registered Respiratory Therapist, or shift supervisor.

1. Performs other related duties as assigned or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs age appropriate assessments.
2. Analyzes data to identify nursing problems.
3. Provides direct patient care, develops individualized plan of care in partnership with patients & families. Evaluates patient progress toward attainment of goals, revising plan of care when indicated.
4. Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description and patient needs.
5. Appropriately supervises performance of LPNs and unlicensed assistive personnel.
6. Builds teamwork when supervising and delegating to others.
7. Documents patient care according to policies and procedures.
8. Ensures appropriate implementation of physician’s orders.
9. Precepts new nursing employees and/or nursing students.
10. Identifies & resolves safety risks.
11. Participates in continuous quality improvement, periodic review of policies, procedures and pre-printed physicians orders.
12. Assists with educational activities for other staff on the nursing unit.
13. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Responsible for providing and coordinating comprehensive care for post-operative patients of all age groups.

1. Must use sound judgment and advanced assessment skills to evaluate pain, N/V, body temperature and/or trouble breathing.

1. Implements appropriate interventions identified in the plan of care to move the patient toward established goals or outcomes.

1. Completes documentation in the patient medical record accurately and in a timely manner.

1. Demonstrated technical knowledge and skill to safely utilize patient care equipment.

1. Prioritizes work based on changes in the patient condition, changes in assignments and unanticipated interruptions.

1. Collaborates with the health care team to organize tasks and activities from the patient’s admission through discharge. Delegates tasks and activities to other members in the health care team using appropriate

1. Performs all nursing care activities using techniques to promote safety, reduce risks, and follows policies and procedures.

1. Acts as an advocate for the patient with families, physicians and other healthcare team members.

1. Adapts teaching strategies passed on the patient’s response, readiness to learn and level of comprehension.

1. Support great patient experience and lead others to support initiatives in patient experience.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Revised:   6/19/2017

                  10/2018

                  08/2020

Required Skills

1. Professionally and courteously, interact with the general public, physicians and hospital personnel.

1. Receive Physician orders for patient testing and ensures orders comply with Medicare’s Local Coverage (LCD) and National Coverage Decision’s (NCD).

1. Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.

1. Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Receive and interview incoming patients and/or relatives to obtain necessary information for scheduling walk-in testing.

1. Coordinate and communicate necessary information to the Registration personnel to facilitate the pre-registration of scheduled patients.

1. Communicate scheduling information to effected departments and physicians.

1. Maintain computer system master files to optimize system/resource effectiveness.
2. Coordinate and assist Financial Representative to ensure pre-certification/pre-authorizations are completed prior to service(s) being rendered.
3. Provide excellent customer service to patients, visitors, physicians, hospital staff and co-workers.

1. Keep supervisor informed of all potential problems.

1. Demonstrated self-starter.

1. Ability to multitask and work in high call volume stressful environment.

1. Coordinate with hospital staff to ensure patients are scheduled.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

11/2018

Required Skills

• Maintains appropriate documentation

• Assesses and evaluates patients’ ability to provide self care; develops discharge plan and goals of care with patient and involved caregivers.
• Assists with making referrals to related agencies taking into consideration freedom of choice.
• Provides information to social service/discharge planners to facilitate discharge planning process.
• Participates in multidisciplinary rounding and care conferences with other departments.
• Serves as a resource person to physicians and hospital staff in the appropriate use of health care resources.
• Serves as a liaison with nursing and medical staff and community agencies to facilitate problem solving and to coordinate services.

• Assesses and develops plan early upon admission and revises as needed depending on needs of the patient.
• Accepts on-call as scheduled and responds as needed.
• Takes responsibility for upgrading professional skills and knowledge.
• Prepares and completes reports; participates in special projects.
• Demonstrates clinical competency by completing BLS CPR assigned by Education and ACMA Compass training modules for new employees assigned by Director of Case Management.
• Performs other duties as assigned.