Work With Us

Required Skills

• Clean assigned areas of the hospital and check and replenish all essential supplies in those areas.
• Collect regular trash from each floor and transport it to the designated trash receiving area.
• Safely pick up hazardous waste from designated areas and deliver it to the Hazardous Waste room, following proper boxing procedures.
• Prepare germicidal and detergent solutions according to manufacturer specifications.
• Ensure all items are stored in an orderly manner in the supply room, maintaining cleanliness of the cart and equipment.
• Inspect assigned areas for any repair needs or hazardous conditions, taking appropriate action to stop malfunctioning equipment or contain hazardous situations.
• Perform other related duties as required or requested.

This role is vital in ensuring a safe and sanitary environment for patients, staff, and visitors.

Required Skills

• Perform daily cleaning of all patient-use areas, restrooms, offices, and engage in project cleaning as needed.
• Execute tasks such as scrubbing, mopping, polishing, and using appropriate chemical mixtures.
• Interact professionally and courteously with patients, the general public, physicians, hospital personnel, and outside entities.
• Uphold Jacksonville Memorial Hospital’s behavioral standards.
• Collaborate effectively and positively with team members.
• Communicate clearly, both verbally and in writing, with co-workers and management.
• Work independently with minimal supervision.
• Be flexible with work schedules, hours, and assignments.
• Adhere to regular attendance and punctuality policies.
• Perform other related duties as required or requested.

Required Skills

1. Open physical accounts payable mail so paper invoices and vendor statements can be prepared for processing.

1. Scan/import invoice images into our invoice imaging software. Verify and validate that all key data fields are correct when the images are indexed.

1. Match and process invoices for payment from any of our MHS affiliates. Verify approval of all disbursements and other invoices processed as required by MHS Payment Authorization Levels.

1. Responsible to manage electronic data interchange (EDI) payment reports to enable review and processing of all EDI invoices (electronic invoices)

1. Able to query and execute a variety of different reports and informational screens in our ERP software, which is where Purchasing and Accounts Payable is processed.

1. Responsible for vendor record maintenance or payment processing in the ERP software to ensure vendor payments are made timely and accurately.

1. Assist to resolve issues with invoices, vendor set-up, payment status or other payable related inquiries.

Embodies the Memorial Health’s values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.

• SAFETY: We put safety first. We speak up and take action to create and environment of zero harm. We build an inclusive culture where everyone can fully engage.

• INTEGRITY: We are accountable for our attitudes, actions and health. We honor diverse abilities, beliefs and identities. We respect others by being honest and showing compassion.

• QUALITY: We listen to learn and partner for success. We seek continuous improvement while advancing our knowledge. We delivery evidence-based care to achieve excellent outcomes.

• STEWARDSHIP: We use resources wisely. We are responsible for delivering equitable care. We work together to coordinate care.

1. Excellent Customer Service Skills

1. Organize daily and weekly responsibilities to attain weekly unit goals.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs and documents mobility based activities to meet the physical needs of patients under the guidance of rehab services. Illustrative tasks and expectations include, but are not limited to, the following:

• Activity:
• Assists with patient’s activities using proper body mechanics
• Assists health care team with the mobilization of patients, demonstrating consistent judgment and initiative to maximize safety under the activity orders as indicated by the physician
• Provides safe interventions with patients including transfers out of bed, repositioning in bed, ambulation with or without assistive devices including, but not limited to canes, walkers, and wheelchairs

• Elimination:
• Assists with toileting of patients as needed during patient care
• Records output

• Documentation:
• Records activities completed in the medical record
• Completes department tracking /scheduling system data

1. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

• Obtains and documents vital signs, such as blood pressure (B/P), heart rate (HR), and oxygen saturation (O2 sats).

• Maintains open channel of communication with therapists, nurses, peers and supervisors, demonstrating appropriate interpersonal skills and teamwork.

• Observes and reports unusual conditions and/or change in patient behavior or appearance.

1. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well-being. Illustrative tasks and expectations include but are not limited to the following:

• Follows standard precautions. Always washes hands between patients, reports equipment malfunctions.

• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.

• Positions side rails appropriate to the patient’s condition; applies and maintains restraining devices as directed.

• Interacts with patients/visitors/others in a courteous and respectful manner, fully explains procedures to patients/families prior to performing.

• Assures patient privacy/rights/confidentiality.

• Recognizes and reports patient concerns; offers constructive solutions.

1. Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

• Complies with established policies, procedures, standards and guidelines.

• Assists in data collection, structuring and organization of data utilizing Microsoft Word, Excel, Power Point.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area and equipment.

• Cooperates with all members of the healthcare team. Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Adheres to MHS Behavioral Standards.

1. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in t

Required Skills

1. Performs cleaning, inspection and protective measures after instrumentation use to ensure proper operation. Promptly identifies any defects and malfunctions. Takes proper steps in plan for repair or loaners from external vendors. Appropriately reports instrumentation and equipment removed from service for repair. Inspects items returned from repair prior to replacing into service.
2. Consults with Manager, Sterile Processing or Sterile Processing Lead Technician to facilitate daily plan for instrumentation need and turnaround.

1. Collaborates with instrument vendors, nursing and equipment tech personnel to actively contribute to the instrumentation turnaround planned for specific surgical cases are available and prepared for use.

1. Demonstrates competence in the use of decontamination equipment, flash/container sterilization and implements instrument sterilization.

1. Examines the surgical environment for conditions that pose a safety risk and takes action to minimize risk.

1. Demonstrates knowledge of surgical instrumentation providing a resource for nursing staff and equipment techs.

1. Verbally and nonverbally demonstrates a willingness to support organizational change and assists with the development of a plan to accomplish change. Functions to support a culture of teamwork and safety. 

1. Demonstrates knowledge of surgical attire, aseptic technique, event-related sterility, monitoring of environmental conditions, traffic patterns and other practices influencing maintenance of a sterile field.

1. Demonstrates compliance with safety principles. Recognizes and reports unsafe conditions and contributes to their resolution.  Demonstrates knowledge of fire safety and evacuation routes.

1. Handles floor stock medications or medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers to appropriate licensed staff.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Completes digital radiographic process according to professional guidelines and professional standards.

1. Schedules and coordinates exams, explaining procedures and preparations to patients. Obtains and documents necessary history and symptomology.  Critiques technical quality of digital image. 

1. Implements and oversees quality control (Q.C.) processes. Makes adjustments to equipment as indicated by Q.C. test results or notifies supervisor that service is required.  Performs all Q.C. testing in accordance with regulatory requirements.  Maintains documentation of all Q.C. test results and actions taken in accordance with regulatory requirements.  Deals directly with physicist support from MMC regarding all aspects of quality control programs.

1. Maintains x-ray and other equipment in efficient operating order; performs preventative maintenance on a regularly scheduled basis; contacts outside service for major malfunctions. Reports equipment malfunctions to supervisor.  Request and orders supplies as necessary to keep materials on hand at all times.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Complies with all clinic policies and procedures including, but not limited to blood borne pathogens, chemical safety, administrative, and corporate compliance. Applies the Minimum Necessary Standard when accessing protected health information. 

1. Responsible for working with team to improve processes for quality improvement and provide a high level of patient satisfaction.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Complete all steps of pre-registration/registration, including patient interviews, collecting insurance information, obtaining picture identification and signatures for consents, and providing Advance Directive information while distributing required patient information.
• Coordinate accurate patient data collection to verify insurance eligibility and determine financial obligations, including the collection of copayments.
• Act as the communication hub for the hospital, demonstrating the ability to function effectively in high-stress situations. Monitor alarms and weather information, call and process all codes, and provide ongoing communication support during all code and disaster situations in accordance with policies and procedures.
• Dispatch calls to on-call staff, including Administrator on Call, nurse managers, house supervisors, surgery staff, respiratory therapy, and Plant Operations, and maintain accurate records of current on-call personnel.
• Answer and process all incoming calls to the main hospital switchboard, emergency line (56700), Stat Code, and Rapid Response calls in a timely and accurate manner.
• Demonstrate flexibility by working alternative shifts and covering call-ins as needed, including night and weekend shifts.
• Ensure compliance with HIPAA, Joint Commission, CDC, LMH, and state and federal regulations by providing necessary literature to patients at all Patient Access Service (PAS) access points.
• Coordinate security efforts for LMH by monitoring security cameras and collaborating with Plant Operations and/or police as necessary, according to policies and procedures.
• Check-in and log visitors entering the building after normal business hours.
• Manage patient flow in various hospital areas, including the ED, Diagnostic Center, Acute Care Unit, Obstetrics, and Special Procedures Area. Enter patient information into department whiteboards for tracking purposes and monitor patient volume throughout the day.
• Adjust Patient Access staff as needed to coordinate timely patient flow and services. Collaborate with staff and leaders in other departments to ensure smooth patient movement and service delivery.
• Coordinate admissions and patient placement in collaboration with the Case Management Team, Nursing Leadership, and Environmental Services, ensuring an interdisciplinary approach to patient care.
• Conduct daily audits of patient accounts for quality assurance and make necessary corrections as needed. Distribute corrections to relevant parties.
• Verify insurance eligibility and manage referrals and authorizations for both elective and emergent patients, checking eligibility for Medicare, Medicaid, and private insurance.
• Demonstrate organizational skills by performing daily tasks, including reporting and closing duties. Verify census information and patient data at the end of each day to ensure accurate patient accounts.
• Monitor patient safety by recording and securing patient valuables when necessary.
• Maintain petty cash and service recovery funds and perform daily closing duties associated with the cash drawer.
• Orient and cross-train others within the assigned area of responsibility, as directed by management. Assist in other areas within the unit or department as needed, especially during times of special needs or staff absences.
• Greet visitors and patients, answer questions (via phone or in person), and provide directional information as requested, contributing to positive customer relations. Work proactively to address any issues to maintain a positive experience for patients and visitors.

Required Skills

1. Manages data abstractor personnel, including coordinating training, conducting performance reviews, counseling and discipline.

1. Manages the timely extraction, validation and submission of assigned regulatory metrics to the various regulatory and credentialing bodies.

1. Monitors changes to CMS and Joint Commission standards that affect quality measurement reporting for the health system.

1. Communicate data submission status and applicable outcomes to system and senior leadership.

1. Manage staff assignments to ensure accurate and timely submission of data for each registry.

1. Management of projects, including the development of the plan and reporting out on the project’s progress.

1. Expertise with coaching and managing multiple clinical and/or technical staff.

1. Validates and coordinates regulatory and/or registry data submission, and prepares and delivers critical communications with system leadership.

1. Collects information from diverse sources and performs various analyses and summations of the information and data.

1. Work with stakeholders to develop and manage dashboards for internal stakeholders.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Supervises and manages all the nursing personnel during the shift.

1. Complies with standards of care as defined by the Hospital, Nursing Department, and of the accrediting and regulative bodies.

1. Manages emergency situations in the hospital.

1. Provides care to all age groups as defined by nursing standards on each unit. Uses age appropriate communication techniques. 

1. Works continuously to provide patients with a great experience during hospital visit.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

03/2020

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Keeps cleaning cart and Environmental Services closet clean, stocked, and organized as described by department policy.

• Understands the specific use of all Environmental Services chemicals and their dilution rates.
• Performs hard surface floor dust mopping and hard surface floor wet/microfiber mopping.

• Vacuums carpeted surfaces utilizing an upright vacuum cleaner.
• Handles and disposes all waste streams generated including regulated waste in the hospital setting.

• Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).

• Cleans in-patient rooms daily.
• Performs A.I.D.E.T. (acknowledge, introduce, duration, explanation, thank you) and Greet and Feet techniques as described in policy and has a general understanding of how they affect a 3rd party patient survey process.

• Performs discharge/transfer cleaning procedures in both the in-patient and out-patient settings.

• Performs and has a solid understanding of all isolation cleaning and precaution procedures utilizing the appropriate Personal Protective Equipment.

• Responsible for office cleaning, conference room cleaning and furniture set-up/arrangement.

• Proficient in, performs, and has a solid understanding of the unique cleaning procedures in the laboratory setting.

• Routinely cleans public and non-public restrooms and locker rooms.

• Performs between case and terminal cleaning in both the in-patient and out-patient in special procedure areas.

• Cleans the pharmacy clean (IV) room.

• Reports all noted facility repair issues (wall patching/painting, ceiling tile replacement, leaking fixtures, burnt out lights, etc.) to department leadership and/or submits appropriate work orders.

• Maintains all equipment (cleaning carts, upright vacuums, pagers, etc.) within department guidelines.

• Performs general maintenance of hard/soft flooring.

• Follows departmental safety procedures with chemical and equipment use and reports any noted discrepancies.

• Reports any obtained or witnessed injuries to department leadership and submits an appropriate injury report as required.

• All duties are completed proficiently and within the designated time frames.

• Participates in all required trainings, meetings, and completes annual required computer based learning modules within designated time frames.
• Follows and is familiar with all departmental policies and procedures and monitors all department communication boards.
• Performs other related work as required or requested.