Work With Us

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soils, and the cleaning process involved.
• Maintains a clean, stocked, and organized cleaning cart and Environmental Services closet per department policy.
• Knowledgeable about the specific use of Environmental Services chemicals and their dilution rates.
• Performs dust mopping and wet/microfiber mopping on hard surface floors.
• Vacuums carpeted areas using an upright vacuum cleaner.
• Handles and disposes of all waste streams, including regulated waste in the hospital.
• Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).
• Cleans in-patient rooms daily.
• Implements A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet and Feet techniques, understanding their impact on patient surveys.
• Performs discharge and transfer cleaning in both in-patient and out-patient settings.
• Follows isolation cleaning procedures, using appropriate Personal Protective Equipment (PPE).
• Responsible for cleaning offices, conference rooms, and furniture arrangement.
• Proficient in cleaning procedures for laboratory settings.
• Routinely cleans public and non-public restrooms and locker rooms.
• Conducts between-case and terminal cleaning in special procedure areas.
• Cleans the pharmacy clean (IV) room.
• Reports facility repair issues (e.g., wall patching, ceiling tiles, leaks) to leadership and submits work orders as needed.
• Maintains all equipment (cleaning carts, vacuums, pagers) following department guidelines.
• Performs general maintenance of hard and soft flooring.
• Adheres to safety procedures with chemicals and equipment use; reports discrepancies.
• Reports injuries to leadership and submits appropriate injury reports.
• Completes all duties proficiently and within designated time frames.
• Participates in required training, meetings, and completes annual learning modules on time.
• Familiar with departmental policies and procedures, monitoring communication boards.
• Performs other related work as required or requested.

Required Skills

Behavior should be as follows:

• Conduct self in a cooperative and considerate manner, being mindful of patient/visitor/customer needs and impressions and SMH department needs, impressions, policies, and procedures.
• Observe and practice good “Guest Relations” skills.
• Participate as a team member in achieving SMH and department goals and objectives.
• Act as a positive, cooperative department representative.

Task assignments will consist of, but not be limited to, the following:

• Conducting scheduled and unscheduled physical inspections and cycle counts of inventory.

• Receives and stocks inventory materials, supplies, and equipment in the department.

• Picking and delivering re-supply inventory materials for par locations, scheduled orders, patient orders, special orders, etc. within accepted timeframes.

• Completes the necessary documentation associated with the receiving, stocking, distribution, and inventory of products and equipment.
• Enters inventory data into an electronic database for the purpose of tracking, monitoring, and documenting inventory levels and movement of durable equipment.
• Contacts other internal and external sources to secure inventory items, if necessary, and coordinates their delivery.

• Handling and transporting floor-stock medications from Pharmacy to procedural area per the Medication Handling, Security, and Access by Non-licensed Hospital Staff Policy and Procedure.

• As needed, collects, decontaminates, and processes durable medical equipment for circulation throughout the facility including equipment that may contain medication.  Must possess knowledge of what devices are used for and how this equipment is decontaminated, following appropriate guidelines.
• Anticipates and recognizes urgent situations, problems (or potential problems) while showing an awareness of and responding to customer needs appropriately; takes action to resolve these issues to produce the most desirable outcome.

Communication, education, and participation should be as follows:

• Complete additional cross training as determined appropriate by supervisor.
• Assist with the orientation, training, and cross training of new and/or existing staff as determined appropriate by supervisor.
• Attend and constructively participate in educational events, informational opportunities, operational committees, and work groups as determined appropriate by supervisor.
• Carry out routine and non-routine assignments in a constructive, cooperative manner, with emphasis on quality and timeliness.

Responsible for team effort in addition to maintaining specific routine assignments, assists other staff members with task completion and appropriate training.

Responsible for condition of equipment, work environment, and SMH property. Should be able to identify and report abnormalities in equipment performance, willing to protect SMH property, and report damage.  Willing to keep work areas neat and clean.

Performs other related work as required or requested.

Required Skills

• Performs and results waived point-of-care testing such as urine pregnancies, urine dipsticks, rapid strep screens, RSV, influenza, and Hem occult testing.
• Correctly enter patient demographic and billing information into the hospital admitting system. Understands insurance policy numbers and carrier codes.  Verifies diagnosis with test order for Medicare reimbursement. Prints the ABN and obtains necessary patient information on required situations. Provides accurate communication to assist outpatients in the Medicare process.
• Accurately identify and obtain blood specimens from patients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, nurses, residents) using correct technique and appropriate equipment. Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
• Reads, interprets and correctly enters outpatient and non-patient physician orders, questioning any unclear order with supervisor. Rechecks the order for errors, making any necessary corrections.  Performs cancellations requested by authorized personnel using proper documentation.
• Participates in the collection of special procedures (ISP, drug screens, EBT, cultures, Influenza/RSV’s, research studies, bone marrows, capillary collections, therapeutic phlebotomy, cortisol stimulation testing, etc.). Assist non-laboratory personnel with specimen requirements and collection procedures.
• Ensures specimen integrity by adhering to appropriate laboratory packaging protocols. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received. Completes tracking logs and prepares specimens for courier pick up.
• Monitors daily phlebotomy actions by the use of various computer programs and logs (ORV, collection list, will call board, etc.). Maintains specimen tracking by correctly logging in all specimens with the correct time and date of specimen collection.
• Maintains Phlebotomy and clerical areas in a clean and orderly manner. Order and maintain supplies and keep areas stocked accordingly.Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
• Communicates telephone or verbal messages effectively to appropriate lab divisions, personnel or administrative staff. Provides effective communication to the outpatient either in person or by telephone. Gives patient test results to nursing units and physician offices in accordance with medical center policies either verbally or by fax communication.Performs other related work as required or requested.

Required Skills

1. Assists the pharmacist in filling medication orders including orders for IV admixtures, surgical kits, compounded orders, or floor stock.

1. Complies with all Federal, State, or other regulatory requirements as they relate to drug control, drug storage, drug dispensing or drug returns.

1. Monitors medication stock levels and advises appropriate pharmacy staff of depletion or low levels of critical medications and supplies.

1. Adheres to all necessary State, Federal (USP) sterility requirements in preparation of sterile products.

1. Delivers medications in a timely manner, placing patient needs first.

1. Utilizes pharmacy computer program / software to generate labels, post charges and issue credits, run reports, and enter patient specific information.

1. Complies with all department, State and Federal requirements for completing appropriate online and paper records and reports for historical and auditing purposes.

1. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Performs other related work as required or requested.

Occupational Hazards:  Potential for exposure to infectious patients and materials, though rare.  Potential for exposure to hazardous and toxic substances including chemotherapy, cytotoxic drugs, and cleaning solutions.  Potential for sticks or cuts by needles and other sharp, potentially contaminated items.  Potential for musculoskeletal injuries if proper lifting and carrying techniques are not used.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Maintains the methodology for the job creation and the job evaluation

1. Maintains the job matrix of all jobs in the organization

1. Audits the business units as the potential changes of job descriptions are identified

1. Maintains the job evaluation methodology

1. Evaluates new job descriptions and puts them into the job matrix

1. Checks the consistency of job descriptions with internal policies and procedures

1. Facilitates the process of the new job position creation

1. Provides job creation training for managers and HR Business Partners

1. Cooperates with Compensation Analysts on the grading of job positions and assigning the correct PG/salary

1. Conducts regular audits of the organizational structure and recommends changes to make the organization more efficient

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Other Knowledge/Skills/Abilities:

Required:

• Proven analytical work experience or analytical aptitude.
• An intermediate-level work proficiency with Microsoft Word, Power Point, Excel and HR Information Systems.
• Excellent accuracy and attention to detail when working with data/information.
• Proven analytical work experience or analytical aptitude.
• Ability to balance the needs of the organization while flexing to changing work priorities.
• Ability to work with senior leadership on confidential and time-sensitive matters.
• Excellent oral and written communication, with the ability to be persuasive and deal with potential conflict.
• Must be able to maintain confidential information safe and secure at all times.
• May be required to work beyond regular business hours to meet business needs.

Preferred:

• Previous experience with project management and incentive compensation.
• Working knowledge of HR Lawson and Compensation Systems (ideally ePrism).
• Working knowledge of market pricing, job evaluation methodologies and base/incentive compensation administration in a health care setting.
• Knowledge of compensation theory and practices & applicable federal/state labor laws.

Required Skills

• Performs and results waived point-of-care testing such as urine pregnancies, urine dipsticks, rapid strep screens, RSV, influenza, and Hem occult testing.
• Correctly enter patient demographic and billing information into the hospital admitting system. Understands insurance policy numbers and carrier codes.  Verifies diagnosis with test order for Medicare reimbursement. Prints the ABN and obtains necessary patient information on required situations. Provides accurate communication to assist outpatients in the Medicare process.
• Accurately identify and obtain blood specimens from patients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, nurses, residents) using correct technique and appropriate equipment. Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
• Reads, interprets and correctly enters outpatient and non-patient physician orders, questioning any unclear order with supervisor. Rechecks the order for errors, making any necessary corrections.  Performs cancellations requested by authorized personnel using proper documentation.
• Participates in the collection of special procedures (ISP, drug screens, EBT, cultures, Influenza/RSV’s, research studies, bone marrows, capillary collections, therapeutic phlebotomy, cortisol stimulation testing, etc.). Assist non-laboratory personnel with specimen requirements and collection procedures.
• Ensures specimen integrity by adhering to appropriate laboratory packaging protocols. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received. Completes tracking logs and prepares specimens for courier pick up.
• Monitors daily phlebotomy actions by the use of various computer programs and logs (ORV, collection list, will call board, etc.). Maintains specimen tracking by correctly logging in all specimens with the correct time and date of specimen collection.
• Maintains Phlebotomy and clerical areas in a clean and orderly manner. Order and maintain supplies and keep areas stocked accordingly.Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
• Communicates telephone or verbal messages effectively to appropriate lab divisions, personnel or administrative staff. Provides effective communication to the outpatient either in person or by telephone. Gives patient test results to nursing units and physician offices in accordance with medical center policies either verbally or by fax communication.Performs other related work as required or requested.

Required Skills

• Performs and results waived point-of-care testing such as urine pregnancies, urine dipsticks, rapid strep screens, RSV, influenza, and Hem occult testing.
• Correctly enter patient demographic and billing information into the hospital admitting system. Understands insurance policy numbers and carrier codes.  Verifies diagnosis with test order for Medicare reimbursement. Prints the ABN and obtains necessary patient information on required situations. Provides accurate communication to assist outpatients in the Medicare process.
• Accurately identify and obtain blood specimens from patients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, nurses, residents) using correct technique and appropriate equipment. Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
• Reads, interprets and correctly enters outpatient and non-patient physician orders, questioning any unclear order with supervisor. Rechecks the order for errors, making any necessary corrections.  Performs cancellations requested by authorized personnel using proper documentation.
• Participates in the collection of special procedures (ISP, drug screens, EBT, cultures, Influenza/RSV’s, research studies, bone marrows, capillary collections, therapeutic phlebotomy, cortisol stimulation testing, etc.). Assist non-laboratory personnel with specimen requirements and collection procedures.
• Ensures specimen integrity by adhering to appropriate laboratory packaging protocols. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received. Completes tracking logs and prepares specimens for courier pick up.
• Monitors daily phlebotomy actions by the use of various computer programs and logs (ORV, collection list, will call board, etc.). Maintains specimen tracking by correctly logging in all specimens with the correct time and date of specimen collection.
• Maintains Phlebotomy and clerical areas in a clean and orderly manner. Order and maintain supplies and keep areas stocked accordingly.Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
• Communicates telephone or verbal messages effectively to appropriate lab divisions, personnel or administrative staff. Provides effective communication to the outpatient either in person or by telephone. Gives patient test results to nursing units and physician offices in accordance with medical center policies either verbally or by fax communication.Performs other related work as required or requested.

Required Skills

• Moves, loads, and unloads stock and freight from trucks to/from the warehouse and various locations within the organization. Documents inbound and outbound receipts with the needed information for tracking purposes.

• Verifies the accuracy and specifications of shipments received and delivered. Clarifies discrepancies with the Purchasing Department or other departments.

• Enters, and ensures the accuracy of shipment information into an electronic materials management system and may produce reports as needed.
• Responds to requests for special handling of furniture and equipment; determines the most effective and safe treatment for moving these items.

• Enters serial numbers, repair information, and asset tag records/placement information into an electronic database for tracking purposes.

• Answers written and telephone inquiries regarding the expected shipment and/or delivery of equipment and supplies.

• Wraps, boxes, or otherwise prepares pallets, carts, and other items for shipment and delivery. Pushes, pulls, or otherwise moves such items into the optimal position for shipment.

• Delivers and picks up furniture, equipment, and other such items to and from the warehouse.

• Picks up, delivers, and transports bio-hazardous materials according to safety and security guidelines.

• May handle, transport and have access to areas with pharmaceutical medications limited to the processes of storing and transportation within the facility and off-site locations.

• Observes and monitors the general condition and maintenance of trucks, vehicles, and equipment. May perform minor building, vehicle, or equipment maintenance as necessary.

• Observes and monitors the general condition and maintenance of trucks, vehicles, and equipment. May perform minor building, vehicle, or equipment maintenance as necessary.

• Receives and verifies the accuracy of goods received and stocks shelves accordingly; rotates stock at regular intervals and in compliance with guidelines.

• Maintains assigned stock storage areas and reports unusual turnover to management.

• May perform cross training of lesser-experienced staff in other areas of the general warehouse function. Serves as a back-up for other areas within unit, especially during times of special needs or staff absences.

• May fill in during the absence of any other affiliated staff members.

• Responds to callback request as needed during times the warehouse is closed and CS or another department needs WH product.

• Performs other related work as required or requested.

Required Skills

1. Receives and examines daily listings for assigned billing claims and determines which require further analysis and action.

1. Investigates assigned billing claims with incomplete/incorrect information and resolves problems or errors to ensure complete and compliant information accompanies the claim.

1. Prioritizes claims based on specified criteria and files the claim, either electronically or via paper claim. Ensures careful adherence to insurance guidelines, timeliness, accuracy, and processing procedures.

1. Researches and resolves complex issues associated with patient insurance accounts. As applicable, identifies, documents, and reports problematic trends to management.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
  • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
  • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Analyzes reports containing rejected account information and performs the necessary research to resolve the reason(s) for the rejection and secures any other required information.

1. Provides input regarding system edits designed to identify and ensure consistent and compliant data necessary for processing medical insurance claims.

1. Responds to requests from internal departments regarding the proper coding, billing, and processing of medical insurance claims.

1. Communicates and resolves issues with a variety of internal and external sources regarding medical insurance claims. This may include internal departments, patients (or other responsible parties), third-party payors, social service agencies, Medicare/Medicaid staff, other insurance carriers, service providers, and collection agencies.

1. Initiates corrections to charges and contractuals / allowances within scope of expertise and authority granted.

1. Identifies and calculates write-off amounts and secures the necessary approvals from management for processing.

1. Documents online systems and electronic files to ensure accurate data is noted regarding the status of claims and payments.

1. Ensures compliance to Medicare policy guidelines and processes at each work step to facilitate accurate and timely reimbursements to the organization.

1. As directed and defined by management, orients and cross-trains on other unit duties which are outside of regularly assigned area of responsibility. May serve as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.