Work With Us

Required Skills

Principal Duties & Responsibilities: 

1. Assists manager with planning, education and implementation of process improvements.
2. Performs safety audits to ensure ongoing regulatory compliance.
3. Performs chart audits to validate compliance with care protocols and documentation standards.
4. Assists the manager with review of policy and procedures.
5. Coordinates unit-specific orientation of new colleagues and monitors their progress after orientation is complete.
6. Facilitates colleague participation in development of unit goals.
7. Represents the acute care unit at specific committees as assigned.
8. Assists with investigation, follow through, and process improvement related to Sensor reports.
9. Serves as coach and mentor to colleagues in clinical and secretarial roles.
10. Maintains clinical excellence by participating in patient care and regularly serves as staff nurse.
11. Facilitates colleague education and participation at hospital events.
12. Demonstrates ability to foster team work within the department as well as across departments.
13. Provides input into colleague performance appraisals.
14. Assists the manager in preparation of unit budget by providing input into needed supplies and equipment.
15. Works with manager to develop plans to address colleague concerns identified by the Employee Opinion Survey.
16. Works with colleagues to ensure work schedules are complete and appropriate while utilizing a self-schedule method.
17. Works with manager to ensure staffing is appropriate each shift based on quantity & acuity of patients as well as skill level of colleagues scheduled to work. Makes adjustments as needed.
18. Works with manager to ensure that pertinent information is shared with all colleagues.
19. Works closely with manager, colleagues and physicians to identify opportunities to improve and facilitate patient satisfaction.
20. Performs patient rounds to assure patient satisfaction is achieved and concerns related to plan/provision of care are addressed prior to discharge.
21. Performs other related work as required or requested.

Required Skills

• Provide support, leadership, and guidance for staff working in their department on their designated shift. 
• Work with the manager of PAS to ensure proper staffing of the area. Assist in coordinating staffing for open shifts as directed.
• Work with staff in PAS in order to coordinate timely patient flow and services.
• Develop a strong technical knowledge of all clerical aspects of PAS in order to help facilitate any problems or opportunities for improvement within the department.
• Coordinate implementation of quality improvement initiatives in the department in order to better serve the patients and the volumes fluctuations throughout the day.
• Monitor the patient volumes and flow throughout the day – adjust staffing as needed without the direction of the manager.
• Contribute to the positive customer relations and work to address any issues that arise when patients are present in order to maintain the positive experience.
• Responsible for providing training and education to those new hires on the various areas/aspects of the department and help orientate them to the area after they have been through the training for PAS.
• Maintain current knowledge of department policies, procedures, goals and employee progress.
• Coordinate educational needs within the department.
• Take part in ongoing leadership development opportunities to further develop skills to assist with the department needs.
• Work closely with Supervisors/Coordinators/Managers ensuring Great Patient Experience.
• Recognize the need for communication with other department managers, supervisors, etc. and PAS management as needed for patient flow, expectations, and exceeding customer needs.
• Assists in the performance appraisal process of PAS staff by providing input to Manager on individual performance.
• Assist with completing payroll tasks when manager is not available.
• May participate in an on-call rotation.
• Perform all tasks associated with the PAS department. This includes scheduling, pre-registering, and registering patients of ALMH, performing financial collections for all patients, verifying insurance, interviewing incoming patients/entering information into all appropriate software, and completing patient placement duties.
• Performs other related work as required or requested.

Required Skills

Maintains the safety and security of patients at high risk for safety events.

• Provides monitoring and documentation for patients that are at risk for elopement or injury as delegated by the nurse.
• Will notify the unit nursing team through communication devices or alarms if the patient requires immediate assistance.
• Utilizes the technology required for visualization and interventions for safe patient care in accordance with departmental standards, policies, and procedures.

Promotes efficient and effective functioning of the unit/hospital.

• Complies with established policies, procedures, standards and guidelines.
• Meets punctuality and attendance expectations.
• Uses designated lines of communication and authority.
• Cooperates with all members of the healthcare team.
• Interacts with patient/visitors and others in a courteous and respectful manner.
• Demonstrates understanding and proficiency of computers and technology.
• Superior communication skills.

Performs other related work as required or requested.

Required Skills

Principal Duties & Responsibilities:

1. Assessment and Diagnosis
a. Conduct comprehensive psychological evaluations using observation, clinical interviews, standardized psychological tests, and other assessment tools.
b. Gather detailed case histories from patients and their families to inform diagnosis and treatment plans.
c. Utilize diagnostic manuals such as the DSM-5 to identify mental health conditions accurately.

2. Treatment Planning and Implementation
a. Develop individualized treatment plans based on assessment findings, incorporating evidence-based therapeutic techniques.
3. Counseling Services
a. Offer therapeutic interventions aimed at helping individuals better understand their mental health challenges and develop coping mechanisms.
b. Collaborate with clients to set realistic goals for their personal, social, educational, and vocational development.
c. Employ a range of therapeutic modalities, including cognitive-behavioral therapy (CBT), psychodynamic therapy, and humanistic approaches
4. Behavior Modification
a. Design and implement behavior modification programs tailored to clients’ needs, focusing on improving maladaptive behaviors.
b. Monitor progress and make necessary adjustments to treatment strategies based on clients’ responses and feedback.
5. Consultation and Collaboration
a. Work closely with other healthcare professionals, including psychiatrists, physicians, counselors, and social workers, to coordinate patient care
b. Consult on complex cases to discuss treatment options, share insights, and ensure comprehensive support for clients
6. Documentation and Reporting
a. Maintain accurate and confidential records of patient assessments, treatment plans, and progress notes in compliance with legal and ethical standards.
b. Prepare reports for insurance purposes and coordinate with healthcare providers regarding patient care
7. Professional Development.
a. Stay informed about the latest research and developments in psychology to provide the most effective treatment.
b. Actively participate in workshops, seminars, and continuing education courses to enhance clinical skills and knowledge
8. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Principle Duties & Responsibilities:
1. Care Delivery
a. Functions as a member of the interdisciplinary Palliative Care team across the health system to ensure high quality, patient-focused care.
b. Communicates effectively and compassionately with patient, family, and health care team members about serious illness.
c. Demonstrates respect for the patient’s views and wishes regarding healthcare treatment.
d. Incorporates ethical principles and professional standards in the care of patients and families experiencing life-limiting, progressive illnesses as well as identifying and advocating for the wishes and preferences of patients and families.
e. Conducts patient and family meetings with the members of the interdisciplinary team to discuss the goals of care, assist with decision making and advance care planning, determine care preferences, and develop patient-centered care plans
f. Work closely and collaboratively with the clinical care team across sites of care
g. Provides consultation to colleagues for complex patient care and family situations
h. Engages pastoral care, ethics, case management, social work, pharmacy, nutrition and other specialties as needed to address the complex needs of palliative care patients.

2. Psychosocial Assessment
a. Conducts patient assessments and develops the plan of care for delivery of serious illness care in collaboration with physician(s) and members of the multidisciplinary care team.
b. Utilizing specialized knowledge and experience, makes assessment of palliative care patients’ psychosocial needs, home situation, and economic constraints

3. Counseling
a. Provides crisis intervention and supportive counseling for palliative care patients and their families as needed
b. Assists the patient and family to cope with psychosocial symptoms
c. Provides short-term counseling to patients and families related to serious illness
d. Uses interpersonal skills to coach, inform, negotiate, and solve problems and conflicts as they arise.

4. Community Resources
a. Serve as liaison between patients/ families and community agencies
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Care Transitions
a. Confers with the patient, family, and clinical team to obtain information to coordinate efficient and quality patient care across the continuum
b. Builds relationships with primary care providers, skilled nursing facilities, and the community to promote continuity of care
c. Assures that all necessary information has been transmitted to next provider of care.

7. Support
a. Serves as patient advocate, assisting with navigation of patient eligible resources and programs
b. Provides patients and families with support and information to overcome personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care
c. Assist patients to effectively utilize available resources to meet their personal health needs and help them develop their own capabilities

8. Advance Care Planning
a. Maintains a working knowledge of relevant medical/legal issues that impact patient care, e.g., advance directives, power of attorney, and guardianships.

9. Documentation
a. Documents all interactions and care provided to patients and families through psychosocial assessments and re-assessments, crisis intervention, individual and/or family counseling, bereavement counseling, emotional support, and discharge planning.

10. Quality
a. Participates in the monitoring of quality and utilization metrics and participates in improvement efforts to refine the delivery of care to maximize clinical, quality, and fiscal outcomes.

11. Education and Training
a. Assists, as needed, in training, new colleague orientation, student education, community education, in-house activities, and general public relations activities.
b. Demonstrates knowledge of care for older adults through accurate assessments, treatment and effective implementation of interventions.
c. Participates in continuing education and in-service training to support professional growth and expertise.

12. Recognizes one’s own attitudes, feelings, values, and expectations about death and the individual, cultural, and spiritual diversity existing in these beliefs and customs.
a. Aware of and complies with department and hospital policy and procedures.

13. Adheres to the NASW Code of Ethics

14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Principle Duties & Responsibilities:
1. Performs various daily operational tasks as assigned by Security Operations Manager to ensure the continued security and protection of MH data.
2. Provides ongoing consulting on industry best practices regarding the securing of information assets.
3. Analyzes department processes and identifies security gaps between teams.
4. Documents control gaps; proactively develop plans to address identified gaps with subject matter expert and stakeholder input.
5. Investigate security incidents and breaches
6. Responds to computer security incidents according to the incident response policy and procedures.
7. Coordinate containment, eradication, and recovery efforts
8. Works with business areas to develop, document, and update policies, plans, processes, procedures, and guidance to ensure a safe, effective control environment.
9. Maintains the organizational security control baseline for security-related compliance.
10. Collaborate with vulnerability management teams to assess and remediate risks
11. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: We put safety first. We speak up and take action to create an environment of zero harm. We build an inclusive culture where everyone can fully engage.
• INTEGRITY: We are accountable for our attitude, actions and health. We honor diverse abilities, beliefs and identities. We respect others by being honest and showing compassion.
• QUALITY: We listen to learn and partner for success. We seek continuous improvement while advancing our knowledge. We deliver evidence-based care to achieve excellent outcomes.
• STEWARDSHIP: We use resources wisely. We are responsible for delivering equitable care. We work together to coordinate care.
12. Develops, maintains, and tests incident response plans to ensure organizational compliance with required laws and regulations.
13. Supports the Security Operations Manager in continued development and refinement of Disaster Recovery plans
14. Supports security awareness training, working to expose all departments to new and improved processes.
15. Perform triage on incoming alerts to determine severity and relevance, working with system, application, and network owners to explain, remediate, and document as needed

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Maintains and demonstrates appropriate knowledge of changing pharmacy practice.

1. Willing and able to communicate with patients, families, physicians and staff to discuss issues related to medication therapy. Responds to patient requests in a timely manner.

1. Ability to work independently to identify and appropriately resolve drug therapy problems.

1. Ability to exercise sound professional judgment while reviewing and verification of orders.

1. Ability to manage operational workflow, set priorities, and respond quickly to changing demands with minimal supervision.

1. Serves as a role model for all staff through compliance with professional and regulatory standards, and with all Health System policies and Behavior Standards.

1. Ability to use electronic drug information sources and other tertiary references to provide accurate, timely drug information upon request.

1. Responsible for activities of pharmacy technicians to ensure that all activities are performed completely, accurately, and safely and meet the intent of both state and federal laws.

1. Compounds, prepares, packages and dispenses pharmaceuticals according to all state and federal law requirements

1. Counsels patients upon request

1. Documents all recommendations and interventions in the electronic medical chart

1. Commits to sharing their knowledge, skills, experience, and values in preparing the “next generation” of pharmacists

1. Performs other duties as assigned.

Physical Requirements:  Repetitive use of hands and fingers (e.g., preparing IV admixtures, use of a computer keyboard).  May require lifting and carrying light loads, including boxes, equipment, unit dose-cassettes, and IV solutions and stooping or kneeling.  Sitting, walking, or standing for long periods of time (4-8 hours) is often necessary.  Must be able to physically operate the equipment used for the job.

Occupational Hazards:  Potential for exposure to infectious patients and materials, though rare.  Potential for exposure to hazardous and toxic substances including chemotherapy, cytotoxic drugs, and cleaning solutions.  Potential for sticks or cuts by needles and other sharp, potentially contaminated items.  Potential for musculoskeletal injuries if proper lifting and carrying techniques are not used.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Communication

• Promptly and courteously greets others in a friendly manner.

• Receives and directs others by using AIDET and Greet & Feet.

• Within scope of job description, responds to questions and provides direction.

• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

• Updates and maintains call light system assignments accurately and efficiently during each shift.

• Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.

1. Information Processing

• Prioritizes stat orders and immediate needs.

• Processes orders accurately.

• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

• Refers patient/visitor concerns to nursing and/or customer service staff.

• Refers news media to nursing or public relations staff.

• Demonstrates safe, accurate, and effective use of office equipment.

• Writes legibly and clearly.

1. Medical Records Maintenance

• Assembles chart forms.

• Puts patient identifier on all chart forms.

• Thins charts when needed and forwards documents to Medical Records.

• Files patient data after review by nurse.

• Sends discharge patient record to Medical Records.

• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.

• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.

• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

• Sends service requisitions to interdisciplinary departments.

• Promptly and accurately enters data and maintains unit activity sheets as directed.

• Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Unit Operations

• Utilizes time and resources effectively and efficiently.

• Assists in maintaining safe environment and reports unsafe conditions.

• Completes assigned tasks accurately and timely.

• Completes basic patient care tasks as directed by registered nurse.
• Freshens drinking water.
• Serves/collects food trays.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation as delegated.

• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

• Participates in QI activities; maintaining logs, statistical records, and data collection.

• Acts as a preceptor as needed.

• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.

• May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.

• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.

• Follows the chain of command.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area, and equipment.

• Cooperates with all members of the healthcare team.

• Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Upholds the mission and vision of MHS.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

. Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

2. Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

3. Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

4. Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

5. Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

6. Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

7. Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

8. Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

. Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

2. Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

3. Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

4. Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

5. Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

6. Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

7. Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

8. Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.