Work With Us

Required Skills

1. Communication

• Promptly and courteously greets others in a friendly manner.

• Receives and directs others by using AIDET and Greet & Feet.

• Within scope of job description, responds to questions and provides direction.

• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

• Updates and maintains call light system assignments accurately and efficiently during each shift.

• Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.

1. Information Processing

• Prioritizes stat orders and immediate needs.

• Processes orders accurately.

• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

• Refers patient/visitor concerns to nursing and/or customer service staff.

• Refers news media to nursing or public relations staff.

• Demonstrates safe, accurate, and effective use of office equipment.

• Writes legibly and clearly.

1. Medical Records Maintenance

• Assembles chart forms.

• Puts patient identifier on all chart forms.

• Thins charts when needed and forwards documents to Medical Records.

• Files patient data after review by nurse.

• Sends discharge patient record to Medical Records.

• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.

• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.

• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

• Sends service requisitions to interdisciplinary departments.

• Promptly and accurately enters data and maintains unit activity sheets as directed.

• Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Unit Operations

• Utilizes time and resources effectively and efficiently.

• Assists in maintaining safe environment and reports unsafe conditions.

• Completes assigned tasks accurately and timely.

• Completes basic patient care tasks as directed by registered nurse.
• Freshens drinking water.
• Serves/collects food trays.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation as delegated.

• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

• Participates in QI activities; maintaining logs, statistical records, and data collection.

• Acts as a preceptor as needed.

• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.

• May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.

• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.

• Follows the chain of command.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area, and equipment.

• Cooperates with all members of the healthcare team.

• Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Upholds the mission and vision of MHS.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Will complete additional training or demonstrate competency in skills for all age groups and populations served.  Additional training to demonstrate competency will be required for specialty areas/equipment.
• Knowledge of anatomical structures and application skills in tissue handling, retracting, clamping, cutting, suturing, and exposure retracting in either the assistant or scrub role.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Monitors the effectiveness and accuracy of surgical equipment and devices for optimum performance.
• The ability to maintain sustained hand and/or arm position while moving the opposite hand and/or arm.
• The ability to see details at close range (within a few feet of the observer).
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled hours and flexing work schedule to accommodate the needs of the department; unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards-remains productive between procedures; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

• Performs and results waived point-of-care testing such as urine pregnancies, urine dipsticks, rapid strep screens, RSV, influenza, and Hem occult testing.
• Correctly enter patient demographic and billing information into the hospital admitting system. Understands insurance policy numbers and carrier codes.  Verifies diagnosis with test order for Medicare reimbursement. Prints the ABN and obtains necessary patient information on required situations. Provides accurate communication to assist outpatients in the Medicare process.
• Accurately identify and obtain blood specimens from patients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, nurses, residents) using correct technique and appropriate equipment. Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
• Reads, interprets and correctly enters outpatient and non-patient physician orders, questioning any unclear order with supervisor. Rechecks the order for errors, making any necessary corrections.  Performs cancellations requested by authorized personnel using proper documentation.
• Participates in the collection of special procedures (ISP, drug screens, EBT, cultures, Influenza/RSV’s, research studies, bone marrows, capillary collections, therapeutic phlebotomy, cortisol stimulation testing, etc.). Assist non-laboratory personnel with specimen requirements and collection procedures.
• Ensures specimen integrity by adhering to appropriate laboratory packaging protocols. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received. Completes tracking logs and prepares specimens for courier pick up.
• Monitors daily phlebotomy actions by the use of various computer programs and logs (ORV, collection list, will call board, etc.). Maintains specimen tracking by correctly logging in all specimens with the correct time and date of specimen collection.
• Maintains Phlebotomy and clerical areas in a clean and orderly manner. Order and maintain supplies and keep areas stocked accordingly.Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
• Communicates telephone or verbal messages effectively to appropriate lab divisions, personnel or administrative staff. Provides effective communication to the outpatient either in person or by telephone. Gives patient test results to nursing units and physician offices in accordance with medical center policies either verbally or by fax communication.Performs other related work as required or requested.

*For questions, please email Rapps.Nick@mhsil.com*