Work With Us

Required Skills

Principle Duties & Responsibilities:

• Complete setup, stock and sanitation of workstations following standard procedures.
• Accurately assemble patient meals to order.
• Deliver patient meals and nourishments accurately and in a timely manner, according to proper procedures.
• Responds to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

1. SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
2. COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
3. QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
4. EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

• Identifies situations that may indicate a violation or infraction of food service/room service policies and report to management accordingly.
• Adequately inventory nursing units for bulk nourishments and tube feedings.
• Deliver and stock bulk nourishments on nursing units as ordered.
• Rotates food stock based on use by dates following standard procedures.
• Retrieves soiled trays from nursing units in a timely manner.
• Performs sanitation duties according to department procedures, including but not limited to recording of food temperatures and sanitizer test logs.
• Demonstrates use of quality improvement in daily operations.
• Identifies and responds appropriately to patient and customer satisfaction issues.
• Prepares, replenishes and serves a variety of foods.
• Transport food, supplies and equipment as directed.
• Safely operates a variety of food service equipment including but not limited to Panini grill, turbo chef oven, indication cook top, meat slicer, food processor, immersion blender, tomato slicer, garbage disposal, pulper, and dish machine.
• Records appropriate information on various documents per department procedure including but not limited to production sheets, food waste evaluation form, catering inventory sheets, deposit tapes, and cash drawer verification log.
• Perform routine clerical tasks such as answering telephone, using vocera, operating cash register, and money handling.
• Performs other related work as required or requested.

Required Skills

• Patient Interaction & Satisfaction:
  Assist the clinic in meeting quality and patient satisfaction goals by offering guidance and support to visitors and patients both in person and over the phone. Respond to patient needs with empathy and professionalism, and ensure high levels of satisfaction by anticipating concerns, resolving grievances, and participating in service recovery efforts. Communicate patient needs through the electronic health record (EHR) tasking system.

• Scheduling & Patient Flow:
  Schedule, reschedule, and coordinate patient appointments, including reviewing new patient requests. Appropriately triage patients in urgent or emergency situations over the phone or in person. Operate a multi-line phone system efficiently. Monitor patient flow through reception and collaborate with team members to minimize wait times and inform patients of any delays. Schedule interpreter services when needed.

• Patient Registration & Insurance Verification:
  Accurately register patient demographics and insurance information. Use external websites to confirm insurance eligibility. Determine appropriate copays and billing information based on appointment type. Collect patient financial responsibility at the time of registration, including current and past due balances. Provide age-appropriate documentation and ensure proper consent for treatment is obtained and validated.

• Front-End Billing & Financial Responsibilities:
  Support clinic goals related to accounts receivable by participating in front-end billing tasks such as charge entry, charge submission, payment posting, charge adjustments, and cash handling, including preparing bank deposits. Monitor patient accounts for bad debt, pre-payment requirements, and outstanding balances. Correct errors in demographics or insurance information to support accurate billing.

• Administrative & Office Duties:
  Handle office paperwork and correspondence, including incoming mail and faxes. Assist in scanning, quality assurance, and auditing of medical records as needed. Maintain and operate standard office equipment efficiently.

• Daily Operations:
  Perform opening and end-of-day activities, including running reports, managing cash, and completing required task lists.

• Compliance & Confidentiality:
  Follow all reimbursement regulations and standards, including Corporate Compliance and HIPAA. Apply the “Minimum Necessary” standard when accessing protected health information. Adhere to clinic policies, procedures, and safety standards.

• Task Management:
  Manage assigned task lists within the electronic health record system to ensure timely follow-up and communication.

• Regulatory Support:
  Assist the clinic in meeting goals related to government program compliance and documentation.

• Team Collaboration:
  Demonstrate support for team initiatives and actively contribute to achieving clinic goals and objectives.

• Other Duties:
  Perform additional responsibilities as required or requested to support overall clinic operations.

Required Skills

Key Responsibilities:

· Deliver direct patient care in accordance with hospital policies and clinical standards.

· Ensure compliance with safety protocols, infection control guidelines and regulatory requirements.

· Support patient and family education to promote informed healthcare decisions.

· Assist in onboarding and training new nurses and students.

· Participate in professional development, continuing education and hospital-wide quality initiatives.

Location:

This position is based at Lincoln Memorial Hospital in Lincoln, IL, part of Memorial Health’s network of care.

Required Skills

• Complies with all federal guidelines and clinic policies and procedures including, but not limited to laboratory, drug and alcohol testing, blood borne pathogens, chemical safety, administrative policies and procedures, and corporate compliance. Applies the Minimum Necessary Standard when accessing protected health information.  Practices within scope and current standards of care. 

• Assists with various aspects of diagnostic testing including obtaining and/or preparing specimens, labeling/recording, and communicating results. Performs miscellaneous CLIA-waived testing.  Depending on clinic, may perform EKG’s/rhythm strips, breathing treatments, pulse ox, oxygen administration and place/remove Holter monitors. 

• Adheres to strict quality control policies, procedures and manufactures guidelines. Maintains appropriate documentation related to quality processes. Accountable for achieving quality standards. 

• Assists with the ordering, care and maintenance of department equipment and supplies. Assists in the clinic overall financial performance.

• Completes all required paperwork to accompany specimens for testing via computer entry.

• Participates in the orientation and/or phlebotomy training of personnel as directed by administrative staff, supervisor or other authorized personnel.

• Assists clinic in meeting goals related to quality and patient satisfaction by providing outstanding service and compassion while completing phlebotomy/lab tasks.

• Demonstrates support for and participates in accomplishing team goals and objectives.

• Performs other related work as required or requested

Required Skills

Routine Duties:

• Responsible for checking, cleaning and stocking rooms with supplies and linens in preparation for daily work schedule.

• Responsible for performing equipment checks as directed, reporting all instances of malfunctioning to Biomed Department per MHS reporting policy.

• Responsible for maintaining a clean, organized and therapeutic environment.

• Responsible for utilizing supplies in a cost effective manner.

• Practices positive “Guest Relations” skills with public, with physicians, with other staff and other Medical Center personnel.

• Responsible for documentation of appropriate tasks.

• Responsible for following GPE initiatives directed by MPS/EC.

• Attends at all mandatory in-services.

• Completes all required unit specific training programs.

Patient Care Services:

• Provides care to patients under the direction of a Registered Professional Nurse and/or Licensed Physician according to Memorial Health System policies, procedures and standards of care.

• Maintains a level of clinical knowledge and skill commensurate with the level of patient care provided in accordance with the Department standards.

• Assist in the admission of patients, (i.e. placing patients in room, preparation of patient for examination, obtaining initial and/or repeat vital signs, communicates any unusual circumstances to the Registered Professional Nurse and/or Licensed Physician).

• Assists in the preparation and/or examination of the patient, (i.e. patient positioning, equipment, collection of specimens, surgical scrubs) while maintaining the privacy of the patients.

• Assists in executing Physician orders.

• Communicates with patient, family and/or significant other concerning procedures to be performed, anticipated waiting time and/or obtains information if unknown.

• Maintains an operating knowledge for providing appropriate assistance with various procedures (i.e. Splinting, Bandaging, Heat and Cold Applications, Cast Application and/or removal, oxygen application and maintenance, electrode placement and use of monitoring equipment, application of oral suctioning, preparation for suture application, cannot do any wound closure such as derma bond, steri-strips or sutures, can only apply steri-strips to wounds that are already closed and edges of the wound have been approximated, glucose monitoring and EKG application and testing.

• Transport patients in an appropriate manner with appropriate records.

• Maintains appropriate documentation skills.

• Performs clerical functions

• Provides preceptor functions as directed by Clinical Manager.

• Maintains familiarization with location and operation of equipment and procedure manuals for Department.

• Practices appropriately for the safety of patients, (i.e., uses side rails appropriately, disposes of infectious waste appropriately, addresses spill appropriately and initiates incident reports as appropriate).

• Demonstrates professionalism (i.e., attends or reviews 75% of staff meetings minutes, documenting review with signature and date; actively pursues opportunity to increase knowledge within area of responsibility; maintain patient confidentiality; complies with professional appearance policy; presents at work on time and maintains satisfactory attendance in accordance with department Ill/Absent policy).

• Participates in collecting data for Quality Improvement activities, assists in identifying patient care problems for study and applies Quality Improvement findings to patient care.

• Performs EC Triage on Patients according to policy.

Performs other related work as required or requested.

Required Skills

Principle Duties & Responsibilities:

1. Maintains the safety and security of patients at high risk for safety events.

• Provides continuous observation and documentation for patients at risk for self-harm, elopement, or injury, as delegated by the RN. These include patients that are suicidal, high fall risk, exhibiting threatening behaviors or experiencing symptoms of dementia or confusion, etc. Under no circumstances is a patient on continuous observation to be left unattended. Visual contact at all times must be maintained.
• Calls out for assistance and/or utilizes call light for assistance in de-escalating patient and addressing at-risk behaviors. Instructs patient to remain in bed or chair at all times until assistance arrives.
• Observes and reports unusual conditions and/or change in patient behavior or appearance to the RN.
• Follows safety checklists as appropriate and assists with ensuring an ongoing safe environment for a patient on continuous observation.
• Assists with documenting adherence to safety checks as directed by the RN.

1. Enforces adherence to infection prevention precautions for patients, colleagues, and visitors.

• Follows hospital policies to prevent the transmission of infections.
• Sets up patient room with appropriate signage and PPE supplies.
• Observes donning and doffing of PPE for all personnel entering and exiting the patient room.
• Maintain record of all colleagues entering and exiting the patient room.
• Assures equipment is cleaned and maintained per policy between patient encounters.
• Assists with coordinating movement of a COVID-19 positive or presumptive positive patient.

1. Promotes efficient and effective functioning of the unit/hospital.

• Complies with established policies, procedures, standards and guidelines.
• Meets punctuality and attendance expectations.
• Uses designated lines of communication and authority.
• Cooperates with all members of the healthcare team.
• Interacts with patient/visitors and others in a courteous and respectful manner.
• May serve as an entrance screener or in other safety-related roles as directed by supervisor.

1. Performs other related work as required or requested.

Required Skills

Maintains the safety and security of patients at high risk for safety events.

• Provides monitoring and documentation for patients that are at risk for elopement or injury as delegated by the nurse.
• Will notify the unit nursing team through communication devices or alarms if the patient requires immediate assistance.
• Utilizes the technology required for visualization and interventions for safe patient care in accordance with departmental standards, policies, and procedures.

Promotes efficient and effective functioning of the unit/hospital.

• Complies with established policies, procedures, standards and guidelines.
• Meets punctuality and attendance expectations.
• Uses designated lines of communication and authority.
• Cooperates with all members of the healthcare team.
• Interacts with patient/visitors and others in a courteous and respectful manner.
• Demonstrates understanding and proficiency of computers and technology.
• Superior communication skills.

Performs other related work as required or requested.

Required Skills

1. Performs the duties of the END Technologist 805 under the general direction of the lab coordinator rather than under general supervision.

1. Performs all modalities of evoked potentials with high-quality results in the laboratory, intensive care units and the operating room.

1. Performs advanced EEG/Evoked Potential recordings during special studies.

1. Performs long-term video EEG and Evoked Potential monitoring on patients with intracranially placed and/or grids and scalp electrodes.

1. Performs advanced EEG/Evoked Potential recordings during neurosurgical and orthopedic intraoperative studies, including Pedicle Screw Stimulation, Transcranial Motor Evoked Potentials, Neurogenic Motor Evoked Potentials, Pudendal Nerve Monitoring.

1. Responsible for scanning Neuro Intensive Video/EEG data, identifying critical segments and providing the condensed data to the interpreting physician.

1. Assists lab coordinator in orientation and training of laboratory staff, residents, and EEG Fellows.

1. Maintains state of the art clinical expertise in all areas of electroneurodiagnostics through continuing education, and relates new clinical advances to junior staff members.

1. Assists in establishing and maintaining department procedures and protocols.

1. Assumes responsibility for laboratory operations in the lab supervisor’s absence.

1. Performs other related work as required or requested.

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.
• Keeps cleaning cart and/or project cart, and Environmental Services closet clean, stocked, and organized as described by department policy.
• Understands the specific use of all Environmental Services chemicals and their dilution rates.
• Performs hard surface floor dust mopping and hard surface floor wet/microfiber mopping.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
  • SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
  • COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
  • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
• Vacuums carpeted surfaces utilizing any type of vacuum cleaner.
• Handles and disposes of all waste streams generated including regulated waste in the hospital setting.
• Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).
• Cleans in-patient rooms daily.
• Performs A.I.D.E.T. (acknowledge, introduce, duration, explanation, thank you) and Greet and Feet techniques as described in policy and has a general understanding of how they affect a 3rd party patient survey process.
• Performs the discharge/transfer cleaning procedure in both the in-patient and out-patient settings.
• Performs and has a solid understanding of all isolation cleaning and precaution procedures utilizing the appropriate Personal Protective Equipment.
• Responsible for office cleaning, conference room cleaning, and furniture set-up/arrangement.
• Proficient in, performs, and has a solid understanding of the unique cleaning procedures in the laboratory setting.
• Routinely cleans public and non-public restrooms and locker rooms.
• Performs between case and terminal cleaning in both the in-patient and out-patient special procedure areas.
• Cleans the pharmacy clean (IV) room.
• Cleans stairways and elevators.
• Operates all departmental equipment (upright vacuums, battery operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).
• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.
• Performs the spotting, bonnet buffing (shampooing), and extraction of all carpets/upholstered surfaces.
• Utilizes the Tru-D ultraviolet light device as designated by leadership.
• Operates the commercial laundry dryer and washing machine.
• Cleans up hazardous material spills as required by leadership.
• Reports all noted facility repair issues (wall patching/painting, ceiling tile replacement, leaking fixtures, burnt out lights, etc.) to department leadership and/or submits appropriate work orders.
• Maintains all equipment (cleaning carts, upright vacuums, pagers, etc.) within department guidelines.
• Follows departmental safety procedures with chemical and equipment use and reports any noted discrepancies.
• Reports any obtained or witnessed injuries to department leadership and submits an appropriate injury report as required.
• Assists department Labor Technician as required with furniture moves and set-ups.
• All duties are completed proficiently and within the designated time frames.
• Participates in all required trainings, meetings, and completes annual required computer based learning modules within designated time frames.
• Follows and is familiar with all departmental policies and procedures and monitors all department communication boards.
• Performs other related work as required or requested.

Required Skills

• Demonstrate understanding of soil types (soluble vs. insoluble) and proper cleaning methods to ensure effective sanitation.

• Maintain cleaning carts and EVS storage areas in a clean, organized, and fully stocked condition per department standards.

• Safely prepare and use cleaning chemicals, including proper dilution rates and compliance with safety guidelines.

• Perform routine floor care, including dust mopping, wet/microfiber mopping, and carpet vacuuming.

• Handle and dispose of all waste streams, including regulated medical waste, in accordance with hospital protocols.

• Clean and disinfect medical equipment, including IV (Sigma Smart) pumps.

• Complete daily cleaning of patient rooms, ensuring a sanitary and safe environment.

• Follow AIDET and customer service protocols to enhance patient experience and satisfaction scores.

• Perform discharge and transfer cleaning for inpatient and outpatient areas.

• Adhere to isolation cleaning procedures, utilizing appropriate PPE and infection control practices.

• Clean offices, conference rooms, laboratories, restrooms, locker rooms, and public areas.

• Perform specialized cleaning in procedural areas, including between-case and terminal cleaning.

• Maintain cleanliness in pharmacy IV rooms following strict sterile protocols.

• Identify and report facility maintenance issues and submit work orders as needed.

• Maintain and properly use all EVS equipment, including vacuums and cleaning carts.

• Perform basic maintenance of hard and soft flooring.

• Follow all safety procedures and report hazards, incidents, or injuries promptly.

• Complete all assigned duties efficiently within designated timeframes.

• Participate in required trainings, meetings, and ongoing compliance education.

• Stay current with departmental policies, procedures, and communications.

• Perform additional duties as assigned.