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Required Skills

Essential Functions and Job Duties

• Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.

• Differentiates among emergent, urgent, and non-urgent patients.
• Evaluates patient telephone calls; follows up with instructions and documentation.
• Seeks supervisor and physician advice as needed.

• Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
• Delegates care to other members of the healthcare team.
• Offers input the plan of care; educates patient in plan of care.

• Screens telephone calls from patients and evaluates for referral. Coordinates and communicates plan of care with the patient and/or the family.
• Conducts pre-authorization for medication and ordered tests and completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
• Arranges outside laboratory tests. Assists physicians by preparing patients and setting up equipment.

• Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
• Performs as a team nurse with providers and other staff.
• Reports ideas, concerns, and problems to Manager/Coordinator.
• Scanning and accurate indexing of records from outside sources in the patient electronic health record for provider signature.
• Reviews patient’s medical records from previous physician to incorporate pertinent information into patients completed chart.

• Provides and documents care within the standards of practice, policies and procedures.

• Administers and records immunizations, allergy shots and other parental injections; performs related duties.
• Performs or assists in specimen collection of waived lab tests; performs related follow up.
• Performs various screening tests; sets up equipment and assists with various procedures; assists in emergency situations with appropriate emergency supplies and procedures.
• Manages acute and/or episodic minor illnesses of patients by following doctor’s orders and documents treatment.
• Inserts and maintains continuous IV infusions; monitors progress (if applicable).

• Monitors the patient’s response to care; documents variances and revises plan of care to achieve desired outcomes.

• Involves patient’s family and multidisciplinary team; utilizes teaching skills.
• Makes phone calls to patient’s family to follow up and to communicate test results.
• Sets up referrals based on outcomes and doctor’s orders.
• Administers documents and evaluates medications.
• Explains procedures and answers questions from patients and their families; provides verbal, written and audiovisual materials; diet consultation; advice on wellness, exercise, preventative care and safety. Assesses patient’s ability to accept and understand instructions; maintains and orders educational materials.

• Demonstrates department specific competencies, including age specific competencies for all ages.

• Arranges for medication refills.
• Shares knowledge, nursing skills, experience, and patient education advice with physicians.

• Supports and maintains joint commission standard. 

• Attends nursing in-service and continuing education programs.

• Assumes personal responsibility for quality patient care, environment of care, and professional development.

• Assists in coordinating and implementing policies in compliance with all regulatory standards.
• Reports ideas and concerns to supervisor concerning improved patient care, customer service and efficient clinical operations.
• Maintains clean, well-equipped exam room, and assists in inventory control.
• Attends meetings, in-services and continuing education classes; suggests topics and/or conducts nursing in-services.
• Assists with maintenance of patient medical records.

• Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
• Demonstrates care and knowledge in medication administration.
• Arranges for medication and medication refills. 
• Performs other duties as assigned.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.

Required Skills

Essential Duties and Responsibilities

• Conduct individualized benefit review sessions with newly hired and existing colleagues to educate them on benefit options and support informed enrollment decisions
• Proactively contact colleagues to schedule benefit review appointments and complete follow-up outreach as needed
• Analyze colleague census and demographic data to develop targeted communication and outreach strategies that drive enrollment participation
• Review, evaluate, and counsel colleagues on core and voluntary benefit plans, including coverage options, costs, eligibility, and enrollment timelines
• Respond to inbound colleague inquiries related to benefit plans and enrollment; complete outbound follow-up calls as required
• Accurately enter colleague and enrollment data into designated systems at the time of enrollment
• Complete paper applications and electronic enrollments in accordance with established procedures and deadlines
• Plan and support new hire orientations, open enrollment events, and onsite enrollment projects
• Assist with the development and execution of benefit communication strategies aligned with client objectives
• Maintain a professional demeanor and deliver exceptional customer service to colleagues, clients, and internal partners
• Participate in client meetings and collaborate with internal case partners as assigned
• Escalate colleague issues, complaints, or concerns to leadership or Human Resources when appropriate
• Travel to client locations during open enrollment periods and for special projects as required
• Comply with HIPAA regulations, enrollment and licensing requirements, quality assurance standards, and company policies
• Maintain an active Life and Health (and Accident, where applicable) Insurance Producer’s License, complete continuing education requirements, and notify the Licensing Department of any status changes
• Perform additional duties as assigned

Work Environment & Physical Requirements

• Combination of office-based and onsite client work environments
• Travel required to client locations for open enrollment and special projects
• Ability to sit, stand, and communicate with colleagues for extended periods

Required Skills

1. Prepares and tests R.T. equipment for proper and safe operation and periodically checks R.T. equipment in use and on units for proper operation and routine service. Reports malfunctioning equipment to manager.
2. Follows and enforces safety rules, instructions, and procedures of the Respiratory Therapy Department and hospital to contain and minimize the spread of infection.
3. Receives, documents, and executes physician’s orders relating to Respiratory Care Order Set. Interprets and evaluates physician’s orders and charts that pertain to respiratory and identifies possible contraindications to medications, treatments and related hazard with their use.
4. Measures and administers prescribed medications to patients, such as oxygen and aerosolized medications to patients. Administers the following procedures or therapies; Ezpap, chest physical therapy, incentive spirometry, TB skin tests, pulse oximetry and bedside pulmonary function/mechanics, high-flow oxygen therapy.
5. Assesses patient’s condition and response to respiratory therapy by checking patient’s pulse, blood pressure, respiratory frequency, tidal volume, inspiratory pressure, cough, sputum, breath sounds, and other pertinent data that relates to the patient. Must also be alert to adverse reactions of patient during treatment, plus be aware of proper response to emergencies.
6. Recognizes and responds to the signs of cardiopulmonary arrest and/or failure and life threatening arrhythmias seen on EKG’s. As necessary, assists in performing and/or initiating CPR procedures.
7. Modifies therapy in accordance with respiratory care order set in cases of adverse or ineffective patient response and reports changes to shift supervisor.
8. Records procedures, patient responses, and medication administration in accordance with departmental documentation requirements. Relays same information orally or in writing to management and/or other therapist(s) as shift changes occurs.
9. Participates in in-services, continuing education, and other staff development activities to develop and maintain necessary competencies.
10. Maintains the security and confidentiality of all patient records and information.
11. Evaluates and ensures the accuracy of ABG reports and informs the proper physician, nurse, and/or therapist of abnormal results.
12. Performs arterial punctures using approved criteria and maintains competency through annual review. Can also analyze ABG’s via GEM Premier.
13. May perform endotracheal intubations using approved criteria and maintains competency through annual review.
14. Maintains, monitors, and provides respiratory care to patients on continuous mechanical ventilation.
15. Provides respiratory care to ICU (including lung auscultation); recommends or obtains ABG samples, x-rays, O2, and other respiratory care procedures as patient condition warrants. Alerts the appropriate staff of any changes in patient condition.
16. Monitors and cares for patients with artificial airways and endotracheal tubes.
17. Instructs patients, families, and other hospital personnel in the proper use of respiratory therapy equipment and the associates of procedures and techniques used.
18. Provides pulmonary services in the emergency department. Performs patient assessment and treatment according to the emergency department /respiratory care protocol.
19. Makes recommendations for changes and improvements in hospital equipment and procedures to maintain best practice.
20. Participates in departmental or multi-disciplinary teams related to clinical quality, safety education, best practice, patient satisfaction, or process improvements.
21. Collaborates and shares clinical information with the multi-disciplinary health team to achieve evidence based care and outcomes.
22. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.
23. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Complies with all federal guidelines and clinic policies and procedures including, but not limited to laboratory, drug and alcohol testing, blood borne pathogens, chemical safety, administrative policies and procedures, and corporate compliance. Applies the Minimum Necessary Standard when accessing protected health information.  Practices within scope and current standards of care. 

• Assists with various aspects of diagnostic testing including obtaining and/or preparing specimens, labeling/recording, and communicating results. Performs miscellaneous CLIA-waived testing.  Depending on clinic, may perform EKG’s/rhythm strips, breathing treatments, pulse ox, oxygen administration and place/remove Holter monitors. 

• Adheres to strict quality control policies, procedures and manufactures guidelines. Maintains appropriate documentation related to quality processes. Accountable for achieving quality standards. 

• Assists with the ordering, care and maintenance of department equipment and supplies. Assists in the clinic overall financial performance.

• Completes all required paperwork to accompany specimens for testing via computer entry.

• Participates in the orientation and/or phlebotomy training of personnel as directed by administrative staff, supervisor or other authorized personnel.

• Assists clinic in meeting goals related to quality and patient satisfaction by providing outstanding service and compassion while completing phlebotomy/lab tasks.

• Demonstrates support for and participates in accomplishing team goals and objectives.

• Performs other related work as required or requested