Work With Us

Required Skills

1. Maintains the safety and security of the patient.

•  Provides continuous observation and documentation for patients at risk for self-harm, elopement, or injury, as delegated by the RN. Under no circumstances is the patient to be left unattended.
•  Instructs patient to remain in bed or chair at all times until assistance arrives, as delegated by the RN.
• Calls out for assistance and/or utilizes call light for assistance in de-escalating patient and addressing at-risk behaviors.
• Observes and reports unusual conditions and/or change in patient behavior or appearance to the nurse.

2. Enforces adherence to infection prevention precautions for patients, colleagues, and visitors.

• Follows hospital policies to prevent the transmission of infections.
•  Sets up patient room with appropriate signage and PPE supplies.
•  Observes donning and doffing of PPE for all personnel entering and exiting the patient room.
• Maintain record of all colleagues entering and exiting the patient room.
• Assures equipment is cleaned and maintained per policy between patient encounters.
• Assists with coordinating movement of a COVID-19 positive or presumptive positive patient.

3. Promotes efficient and effective functioning of the unit/hospital.

• Complies with established policies, procedures, standards and guidelines.
•  Meets punctuality and attendance expectations.
• Uses designated lines of communication and authority.
• Cooperates with all members of the healthcare team.
• Interacts with patient/visitors and others in a courteous and respectful manner.

4. Performs other related work as required or requested.

Required Skills

Strategic Quality and Performance Improvement

1. Lead and sustain departmental or unit-level improvement projects under direct supervision of a Black Belt.
2. Apply Six Sigma methods to reduce variation, increase efficiency, and elevate care delivery standards.
3. Support Black Belts and Master Black Belts in large, cross-functional projects and contribute to system-level improvement initiatives.

Data Analysis and Risk Assessment

1. Develop data collection plans and perform analysis to support improvement projects.
2. Conduct risk assessments and contribute to FMEAs under Black Belt supervision.

Metrics and Reporting

1. Track and report on project progress, KPIs, and outcomes within assigned scope.
2. Escalate barriers and risks to Quality Leadership.

Stakeholder Engagement and Collaboration

1. Engage with unit and departmental-level stakeholders to identify and implement improvements.
2. Serve as a liaison between frontline teams and Quality Leadership on broader initiatives.
3. Collaborate with the Quality Improvement Manager and Director to scope quality improvement opportunities aligned with system goals.

Training, Mentorship, and Education

1. Educate colleagues on basic Lean Six Sigma concepts, tools, and techniques.
2. Actively participate in mentoring from Black Belts and Master Black Belts to further develop skills.
3. Design and deliver Lean Six Sigma education throughout the health system.

Professional Development and Community Engagement

1. Maintain professional growth through continuing education, seminars, workshops, and ASQ certification requirements.
2. Participate in networking and community outreach that supports Memorial Health’s mission.

Other Duties

1. Perform other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Principal Duties & Responsibilities: 

• Interact frequently, affectionately, and respectfully by smiling, touching, and holding children. Speak in a friendly, calm, soft and courteous manner within close proximity of the child.  (E)
• Respect and observe children’s interests. Intervene when needed to maintain safety.  Enhance children’s play with language, toys and activities.  (E)
• Communicate directly with each child at the child’s level. (E)
• Engage and communicate constructively with individual children during activities and routines. Take every opportunity to positively extend children’s thinking and actions.  (E)
• Be available and responsive to children’s needs, questions, and requests. (E)
• Encourage and model social behavior and expectations which are developmentally appropriate. (E)
• Acknowledge feelings with sensitivity and demonstrate appropriate expression of emotions. (E)
• Practice positive discipline techniques in guiding children’s behavior according to Memorial Child Care’s Guidelines for positive discipline. (E)
• Be attentive, flexible and supportive of children and their families during transitions to and from classrooms. (E)

Curriculum

• Implement a developmentally appropriate curriculum based upon the guidelines set forth in the Creative Curriculum which reflects observations and assessments of individual children. (E)
• Assist in the design of an environment which responds to children’s individual developmental levels, physical and emotional needs and current interests through the use of Creative Curriculum. (E)
• Foster positive self-concepts by supporting individuality, independence, and the ability to make choices. (E)
• Encourage creative expression. (E)
• Demonstrate respect for diversity by providing anti-bias, non-sexist language, images, and experiences which reflect both center and global communities. (E)
• Share ideas in planning a daily schedule which provides a balance of activities using the Creative Curriculum lesson plan. (E)
• Assist in the documentation of children’s accomplishments through anecdotal notes, observations and portfolios. (E)

Faculty/Parent Interactions

• Acknowledge parents and all classroom visitors. Demonstrate a friendly, courteous and professional manner.  (E)
• Respond to parents’ comments and concerns with sensitivity, interest, and respect. Maintain confidentiality. (E)
• Participate in a Primary Care giving relationship with individual children and their families. (E)
• Share appropriate information with parents on a daily basis regarding the development and specific activities of the children in their primary care. Utilize appropriate written communication tools as assigned. (E)
• Assist in the planning and attend center/classroom events and meetings. (E)

Physical Environment, Health, Safety and Nutrition

• Maintain and follow all safety and health rules of the center. (E)
• Supervise children at all times. Demonstrate awareness of entire group while working with a small group or individuals. (E)
• Know the number of children in your group and maintain ratios at all times. (E)
• Maintain accurate attendance records throughout the day. (E)
• Complete appropriate paperwork (i.e., accidents, medication) (E)
• Encourage children to utilize appropriate health, safety and nutritional practices. (E)
• Keep environment and equipment safe, clean and attractive. Encourage respect for classroom materials.  Notify designated individual in advance when supplies are needed. (E)
• Assist in arrangement of space in clearly defined, well organized activity areas. (E)
• Organize a variety of materials on low, open shelves for children to use independently. (E)

Professionalism

• Maintain confidentiality about issues concerning other faculty members, children and families or Memorial Child Care management and operations. Must not involve parents in center concerns. (E)
• Become very familiar with ages and stages of development for those children under your care.. Understand the general areas of physical, social, cognitive and emotional development for this age group. (E)
• Support organizational mission, philosophies, values, goals, and policies to parents, co-workers, and community. (E)
• Ensure continuity of care for children by reporting to work on time and maintaining consistent attendance, arranging and communicating leave requests in advance. (E)
• Respect and adhere to staffing schedules which may be adjusted as programs needs change and may include working in another classroom. (E)
• Demonstrate flexibility and openness to new ideas in child care practices. (E)
• Attend faculty meetings, training sessions and other center events. (E)
• Continue professional growth by attending courses, asking for feedback, and reading professional literature. (E)
• Receive constructive criticism with an attitude that indicates a willingness to improve. Give feedback in a respectful manner.  (E)

Teamwork

• Establish and maintain a relationship of cooperation and respect with co-workers. (E)
• Assume a fair share of work. Look for ways to be helpful.  Demonstrate initiative. (E)
• Assume additional classroom and center responsibilities as needed: kitchen, pets etc. (E)
• Offer and share ideas and materials with co-workers. (E)
• Participate actively in teaching team through communication, collaboration, and curriculum planning. (E)
• Communicate directly, work to resolve conflicts quickly, and avoid gossip. (E)
• Exercise care in expressing views regarding the personal attributes or professional conduct of co-workers. Statements are based on first-hand knowledge and relevant to the interests of children and programs. (E)

Performs other duties as assigned. 

Required Skills

Principal Duties & Responsibilities: 

1. Professional Nursing Care

• Perform age appropriate assessment utilizing critical thinking skills.
• Function as a case manager for a group of patients in a particular geographic location.
• Provide after hours care on a rotation basis.
• Develop and revise an individualized Plan Of Care in partnership with patient/caregiver based on Identification of patient problems/need.
• Implement specific interventions to attain outcomes.
• Communicate/collaborate with other disciplines to provide optimal patient care and services.
• Participate in interdisciplinary team meetings as appropriate.
• Participate in educational offerings (ex: skills day; oxygen inservice; etc)

1. Supervision and Delegation

• Appropriately supervise performance of LPN.
• Appropriately supervise performance of HHA and provide documentation to support such.

1. Communication and Collaboration

• Demonstrate critical thinking skills.
• Demonstrate effective interpersonal skills.
• Use therapeutic communication techniques.
• Demonstrate assertiveness.
• Communicate relevant patient information to other disciplines and MD as appropriate.
• Document patient care according to MHSvc policies/procedures.
• Ensure appropriate implementation of MD orders.
• Participate in operational meetings (ex: All staff, MHS Connect, etc).
• Promote patient/family education.
• Precept nursing students.
• Participate in clinically/operationally related focus groups.

1. Quality and Safety

• Identify and resolve patient safety risks.
• Participate in continuous quality improvement (Quality Initiative measures) including efforts to improve patient outcomes.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Professional Accountability

• Demonstrate ethical decision making.
• Advocate for patients/families/caregivers.
• Responsibly manages all equipment, supplies in his/her possession, including, but not limited to, laptop computer, FAX machine, cell phone, patient care supplies, etc.

1. Performs other related work as required or requested.

Required Skills

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
• Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
• Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
• Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
• Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
• Actively anticipates and monitors patient and family changes, responds appropriately.
• Effectively resolves patient complaints.
• Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
• Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
• Actively utilizes evidence-based practice and customer service data to improve caring practices.
• Effectively plans and communicates patient care plans.
• Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
• Seeks out opportunities to be taught, coached, and mentored.
• Recruits diverse resources when appropriate to optimize patient outcomes.
• Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
• Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
• Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
• Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
• Provides individualized care.
• Evaluates patient’s understanding by observing behavior changes throughout plan of care.
• Sets patient-driven goals for education.
• Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
• Adapts standards of care to serve particular patient populations.
• Seeks out advice to improve patient care.
• Evaluates current practices based on patient responses, analysis of literature, research, and education.
• Incorporates evidence based practice into care delivery.
• Actively pursues continuing educational opportunities.
• Performs other duties as assigned.

Required Skills

1. Provides care to patients under the direction of Registered Professional Nurse. Initiates suggestions to RN to clarify, alter, or individualize nursing care for changing patient needs.
2. Initiates suggestions to RN to clarify, alter, or individualize nursing care for changing patient needs.
3. Reinforces patients’ teaching relative to presenting conditions.
4. Communications effectively with all members of the patient care team.
5. Promotes cooperation and teamwork between departments.
6. Documents care provided in the medical record accurately, timely and in an appropriate manner according to policies & procedures.
7. Provides transport and safe patient care during transport utilizing appropriate protocols.
8. Applies and maintains restraining devices as directed.
9. Performs venipunctures to collect serum.
10. Monitors suicidal patients in accordance with policies and procedures.
11. Assists in all aspects of patient care as directed while maintaining patient privacy.
12. Checks, cleans and stocks rooms with supplies and linens in preparation for daily work schedule.
13. Responsible for performing equipment checks as directed, reporting all instances of malfunctioning to the nurse in charge of the department at the time the malfunction is determined.
14. Performs clerical functions utilizing appropriate communication skills as directed.
15. Transcribes physician orders and performs order entry accurately, efficiently and in order of priority.
16. Prepares medical record for distribution to medical records and department copies as appropriate.
17. Prepares paperwork associated with patient transfer to other facilities.

Required Skills

• Greets patients and family members warmly and offers assistance upon arrival.

• Completes all steps of pre-registration and registration, including patient interviews, verifying insurance details, collecting photo identification, obtaining necessary signatures for consent, and distributing required patient documentation.

• Coordinates accurate data collection to verify insurance eligibility and determine financial obligations, which may include collecting co-pays.

• Ensures compliance with HIPAA, Joint Commission, CDC, TMH, and all applicable state and federal regulations. Provides required informational materials at all patient access points.

• Responds appropriately to emergency procedures.

• Assists or transports patients in wheelchairs to their service location.

• Communicates effectively with co-workers and management regarding patient issues, follow-ups, or concerns.

• Demonstrates flexibility, organization, and the ability to function effectively in high-pressure situations.

• Prioritizes patient assistance based on medical urgency, ensuring the most critical patients are served first.

• Assists with onboarding and training of new staff.

• Maintains professionalism and respectful conduct with patients, visitors, peers, and leadership at all times.

• Willing to work flexible hours, including night and weekend shifts, and to cover staffing gaps as needed.

• Demonstrates excellent interpersonal and patient service skills, with emotional maturity and sound judgment when interacting with diverse populations.

• Supports and communicates the mission, vision, and goals of the department and Memorial Health.

• Understands and adheres to department policies and procedures.

• Engages in self-directed learning and participates in annual continuing education activities.

• Performs other job-related duties and special projects as assigned by the manager.

Required Skills

Responsibility for delegation, supervision and provision of the nursing care of a designated group of patients through utilization of the nursing process.  Provides age-appropriate care.  Participates in research when appropriate and incorporates research findings into evidence-based clinical practice.  Contributes to quality improvement processes.  Adheres to MHS Mission, Vision, and Values, the MHS Nursing Division Mission, Vision and Philosophy, the ANA Code of Ethics and the Illinois Nursing Act. 

Recruiter:

Sandy Dunn, Senior Talent Acquisition Partner

Dunn.Sandy@mhsil.com 

Required Skills

• Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
• Effectively perform general clerical and administrative functions.
• Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
• Pre-register and register all types of patients across multiple software systems.
• Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
• Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
• Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
• Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
• Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
• Ensure accurate documentation of patient information.
• Check and restock supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and maintain patient confidentiality.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.
• Perform other related duties as required or requested.

Required Skills

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
  • Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
  • Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
  • Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
  • Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
  • Actively anticipates and monitors patient and family changes, responds appropriately.
  • Effectively resolves patient complaints.
  • Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
  • Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
  • Actively utilizes evidence-based practice and customer service data to improve caring practices.
  • Effectively plans and communicates patient care plans.
  • Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
  • Seeks out opportunities to be taught, coached, and mentored.
  • Recruits diverse resources when appropriate to optimize patient outcomes.
  • Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
  • Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
  • Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
  • Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
  • Provides individualized care.
  • Evaluates patient’s understanding by observing behavior changes throughout plan of care.
  • Sets patient-driven goals for education.
  • Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
  • Adapts standards of care to serve particular patient populations.
  • Seeks out advice to improve patient care.
  • Evaluates current practices based on patient responses, analysis of literature, research, and education.
  • Incorporates evidence based practice into care delivery.
  • Actively pursues continuing educational opportunities.
• Performs other duties as assigned.

Recruiter:

Jessica Brown, Senior Talent Acquisition Partner

brown.jessica@mhsil.com