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Required Skills

Responsibilities:  

• Complete setup, stock and sanitation of workstations following standard procedures.
• Accurately assemble patient meals to order.
• Deliver patient meals and nourishments accurately and in a timely manner, according to proper procedures.
• Responds to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values
• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.
• Identifies situations that may indicate a violation or infraction of food service/room service policies and report to management accordingly.
• Adequately inventory nursing units for bulk nourishments and tube feedings.
• Deliver and stock bulk nourishments on nursing units as ordered.
• Rotates food stock based on use by dates following standard procedures.
• Retrieves soiled trays from nursing units in a timely manner.
• Performs sanitation duties according to department procedures, including but not limited to recording of food temperatures and sanitizer test logs.
• Demonstrates use of quality improvement in daily operations.
• Identifies and responds appropriately to patient and customer satisfaction issues.
• Prepares, replenishes and serves a variety of foods.
• Transport food, supplies and equipment as directed.
• Safely operates a variety of food service equipment including but not limited to Panini grill, turbo chef oven, indication cook top, meat slicer, food processor, immersion blender, tomato slicer, garbage disposal, pulper, and dish machine.
• Records appropriate information on various documents per department procedure including but not limited to production sheets, food waste evaluation form, catering inventory sheets, deposit tapes, and cash drawer verification log.
• Perform routine clerical tasks such as answering telephone, using vocera, operating cash register, and money handling.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Answers incoming calls for all 5 Memorial Health System (MHS) hospitals, Decatur Memorial, Jacksonville Memorial, Lincoln Memorial, Springfield Memorial and Taylorville Memorial.

1. After hour answering service for approximately 25 physicians/departments. Correctly following established protocols and procedures for each account.

1. Acknowledge and appropriately respond to Emergent Parking Lot Polls, Elevator phones, engineering panels which includes fire, panic alarms, and generator testing.

1. Able to correctly answer, dispatch, monitor, and track emergent codes and rapids.

1. Completes all steps of surgery/trauma activations for after-hours emergency call in teams; verifies patient identity information through appropriate tools. Identifies appropriate on call team based on policy and procedures.  Facilitates appropriate tracking on all teams

1. Coordinate with departments, funeral homes, and security to efficiently transfer the release of remains, according to established protocol.

1. Enter and/or change on call schedules as needed.

1. Act as a resource for colleagues and lead by example.

1. Demonstrates an ability to be flexible, organized and function well in stressful situations.

1. Knowledge of hospital, department policies and procedures related to Call Center.

1. Communicates effectively with callers and colleagues with attention to detail and problem solving aptitude.

1. Responsible for all overhead paging including request from security, engineering and other departments.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Works with user departments on issues involving inventory levels and specific inventory and data needs. Determines the root cause(s) of inventory problems and recommends permanent fixes for improvement.

1. Utilizes an electronic materials management inventory system to review, analyze, and monitor inventory levels. Knowledge of Omnicell Technology for use in a backup capacity. Performs in the role of Super User for Infor Materials Management System

1. Works on Special Projects to help other departments with their inventory processes and technology. May be called on to be a trainer when needed.

1. Assesses, establishes, and maintains the appropriate inventory levels based on item turnover, lead-time, review period, order quantity, and safety stock. Periodically reviews and adjusts inventory levels based on usage, trends, and future needs.
2. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Identifies inventory items exceeding established hold times and works with departmental management and/or staff to determine applicable use, retention, disposal or obsolescence of affected items.

1. Serves as lead for conversion of warehouse items, working closely with Value Analysis and end-users

1. Analyzes and determines the impact of inventory retention, turnover, and replenishment. Uses software spreadsheets to calculate associated costs and impact to affected departments. Tracks and trends turnover rates.

1. Works closely with Purchasing and Value Analysis to remove surplus items from warehouse by returning to vendors or issue to affiliates.

1. Reviews items and examines space capacity to determine the best accommodation of items in the most efficient location within the supply chain.

1. Conducts assessment and analytical studies related to inventory management, such as stock room layout, special equipment, storage needs and allocation, and material handling methods and procedures.

1. Serves as a coordinator for the annual physical inventory. Has responsibility for continuously improving Inventory Turnover. May be called upon to help other departments with their fiscal year-end inventories.

1. Develops and produces a variety of statistical and data analysis reports for management.

1. Serves as a back-up for other areas within the unit or department, including handheld device troubleshooting, and especially during times of special needs or staff absences, including but not limited to absence of the Inventory Coordinator.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Works with user departments on issues involving par locations, inventory levels and specific inventory and data needs. Determines the root cause(s) of inventory problems and recommends permanent fixes for improvement.

1. Will be called upon to serve as informal leader during absence of on-site leadership. Knowledge of other department processes is required. May be called on to be a trainer when needed.

1. Utilizes an electronic materials management inventory system to review, analyze, and monitor inventory levels. Performs in the role of a Super User for the Lawson Materials Management System

1. Works on Special Projects to help other departments with their inventory processes and technology involving materials management including teams in Surgery/Sterile Processing. Medical Imaging, Lab and others,

1. Embodies the Memorial Health Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Assesses, establishes, and maintains the appropriate inventory levels based on item turnover, lead-time, review period, order quantity, and safety stock for all Inventory and Par Locations,. Periodically reviews and adjusts inventory levels based on usage, trends, and future needs.

1. Identifies inventory items exceeding established hold times and works with departmental management and/or staff to determine applicable use, retention, disposal or obsolescence of affected items.

1. Analyzes and determines the impact of inventory retention, turnover, and replenishment. Uses software spreadsheets to calculate associated costs and impact to affected departments. Tracks and trends turnover rates.

1. Works closely with other areas of the Supply Chain to remove surplus items, by returning to vendors or issue to other affiliates.

1. Reviews items and examines space capacity to determine the best accommodation of items in the most efficient location within the supply chain.

1. Conducts assessment and analytical studies related to inventory management, such as stock room layout, special equipment, storage needs and allocation, and material handling methods and procedures.

1. Serves as a coordinator for the annual physical inventory. Has responsibility for continuously improving Inventory Turnover. Will be called upon to help other departments with their fiscal year-end inventories.

1. Develops and produces a variety of statistical and data analysis reports for management.

1. Serves as a back-up for other areas within the department, especially during times of special needs or staff absences.

1. Handles and transports floor-stock medications from Pharmacy to procedural area per the Medication Handling, Security and Access by Non-license Staff Policy and Procedure.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Responsible for working referrals based on various specialty procedures.

1. Interacts with patients in a professional manner displaying courtesy and the ability to inform patient on procedure they will be receiving.

1. Responsible for obtaining necessary referrals for patients in need of ancillary or specialty services. Maintains documentation accordingly and provides authorization codes and numbers to patients. Works directly with patients regarding the requirements and limitations of their health plan.

1. Accountable for improving provider efficiency and effectiveness by performing referral process; allowing the care teams to spend more time with patient care.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Displays ability to understand insurance coverage and how to obtain pre-authorization for procedures.

1. Faxes copies of medical records to insurance companies, managed care companies and physicians’ offices to ensure that the patient’s referral will be a covered service, and that the recipient physician is prepared for the visit.

1. Maintains key contacts at insurance care companies, documenting all interactions, helping to facilitate referral process.

1. Acts as a primary contact when change is forthcoming with insurance coverages.

1. Functions under the direction of the Supervisor, Referral Management and referring Providers

1. Must operate effectively with various levels of leadership and clinical expertise, while assisting with accomplishing department goals and objectives.

1. Assists team members with completion of duties in a timely and accurate manner while being able to function independently with assigned duties.

1. Maintains accurate and timely documentation and follow up when applicable.

1. Interacts with co-workers, visitors, physicians and other healthcare personnel in a manner that enhances service delivery and promotes positive relationships.

1. Behaves in accordance of the MHS Behavioral Standards.

1. Adheres to all HIPAA guidelines and patient confidentiality policies. Applies the minimum necessary standard when accessing protected health information.

1. Performs opening and close of day activities. This may include running reports and preparing for next day’s appointments.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Interaction between staff and children:
  • Interacts frequently, affectionately, and respectfully by smiling, touching, and holding children. Speaks in a friendly, calm, soft and courteous manner within close proximity of the child.
  • Respects and observes children’s interests. Intervenes when needed to maintain safety. Enhances children’s play with language, toys and activities. Encourages and models the appropriate behaviors and expectations.
  • Communicates directly with each child at the child’s level. Engages and communicates constructively with children during activities and routines. Positively extends children’s thinking and actions.
  • Maintains availability and responsiveness to children’s needs, questions, and requests. Acknowledges feelings with sensitivity and demonstrate appropriate expression of emotions.
  • Practices positive discipline techniques in guiding children’s behavior according to MMC’s guidelines.
  • Maintains attentiveness, flexibility and support with children and others during transitions among classrooms.
• Curriculum:
  • Implements a developmentally appropriate curriculum based upon the guidelines set forth in the Creative Curriculum which reflects observations and assessments of individual children. Plans a daily schedule which balances activities using the Creative Curriculum lesson plan.
  • Designs an environment which responds to children’s individual development, physical and emotional needs and interests through the use of Creative Curriculum. Fosters positive self-concepts by supporting individuality, independence, and choices. Encourages creative expression. Respects diversity by providing anti-bias, non-sexist language, images, and experiences which reflect both center and global communities.
  • Creates documentation of children’s accomplishments through anecdotal notes, observations and portfolios.
• Faculty/Parent Interactions:
  • Acknowledges parents and all classroom visitors. Invites input from parents regarding their child’s development and care. Responds to parents’ comments and concerns with sensitivity, interest, and respect.
  • Maintains confidentiality. Establishes and maintains a Primary Care giving relationship with individual children and their families. Assists in the planning and attend center/classroom events and meetings.
  • Communicates verbally and in writing with parents regarding the development and specific activities of the children in their primary care. Shares resources with parents through discussions, articles, parent boards, etc.
• Physical environment, health safety and nutrition:
  • Maintains and follow all safety and health rules of the center. Supervise children at all times. Demonstrates awareness of entire group while working with a small group or individuals. Encourages children to utilize appropriate health, safety and nutritional practices.
  • Knows the number of children in assigned group and maintains ratios at all times. Maintains accurate attendance records throughout the day. Completes appropriate paperwork (i.e. accidents, medication, etc.).
  • Keeps environment and equipment safe, clean and attractive. Encourages respect for classroom materials.  Alerts others supplies are needed. Organizes materials on low, open shelves for children to use independently.
• Professionalism:
  • Maintains confidentiality about issues concerning the out faculty members, children and families or MMC leadership and operations. Supports organizational mission, philosophies, values, goals, and policies.
  • Ensures continuity of care for children by reporting to work on time and maintaining consistent attendance, arranging and communicating leave requests in advance. Respects and adheres to staffing schedules which may be adjusted as programs needs change and may include working in another classroom.
  • Attends faculty meetings, training sessions and other center events. Continues professional growth by attending courses, asking for feedback and reading professional literature.
  • Receives constructive criticism with a willingness to improve. Provides feedback in a respectful manner.
• Teamwork:
  • Establishes and maintains cooperation and respect with co-workers. Assumes fair share of work and seeks ways to be helpful. Assumes other responsibilities as needed:  kitchen, pets, etc. Offers and shares ideas and materials with others.
  • Participates in teaching team through communication, collaboration and curriculum planning. Communicates and works to resolve conflicts quickly and avoid gossip. Exercises care in expressing views regarding the personal attributes or professional conduct of co-workers. Statements are based on first-hand knowledge and relevant to the interests of children and programs.
  • Performs other related work as required or requested.

Required Skills

1. Valet park and return vehicles for patients, visitors and volunteers with accessibility needs.
2. Proactively greet and appropriately direct all people as they approach Memorial Health lobbies, including providing assistance with wayfinding.

1. Transport patients, visitors and volunteers who require the use of a wheelchair or additional mobility support to their location.

1. Ensure that visitors and/or patient’s vehicles are driven safely and appropriately.

1. Collect, clean and organize wheelchairs to maintain appropriate par levels at entrances.
2. Ensure the driveway remains environmentally safe and free of obstacles and hazards.

1. Issue valet claim tickets and return keys and record and maintain accurate valet parking logs.
2. Maintain a respectful and inclusive environment for patients, visitors, volunteers and colleagues.
3. Take appropriate action when observing a disruptive and/or violent behavior of any patient, visitor or employee. Report accidents or incidents appropriately.
4. Safely assist patients in and out of vehicles and wheelchairs and provides support for loading and unloading medical equipment from private vehicles.
5. Maintain a clean aesthetic at the entrance that promotes a great patient experience.
6. Limit access to vehicles in the lobby drive to those that have appropriate authorization.
7. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Reads and interprets outpatient and non-patient physician orders, questioning any unclear order with ordering provider. Rechecks the order for errors making any necessary corrections.
2. Removes biological specimens from biohazard bags, verifies that appropriate specimen containers are received for laboratory tests ordered, verifies that the requisition name matches the name on the specimen container, prepares logs, and attaches barcodes to biological specimen containers. Specimens consist of blood, urine, body fluids, biopsies, and glass slides with dried specimen affixed and liquid based pap smears in specific transport containers.
3. Provides effective communication to the outpatient either in person or by telephone answering all questions effectively.
4. Monitors the printing of physician reports for inpatients and outpatients. Places reports for delivery in the appropriate bin.
5.  Communicates requests for specimen collection to phlebotomists in a timely and appropriate manner. Works closely with phlebotomy staff and managers to organize and facilitate inpatient and outpatient phlebotomy requests.

1. Gives patient test results to nursing units and physician offices in accordance with Laboratory and Hospital policies either verbally or by fax communication.
2. Communicates telephone or verbal messages effectively and politely to appropriate lab divisions, personnel or administrative staff.
3. Assists clients and physicians with specimen requirements and collection procedures for testing ordered.
4. Follows instructions on separating non-patient samples ensuring that all specimens are received and the correct specimen container is received. Document errors made by client and notify management.
5. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received.
6. Inputs all non-patient orders into the lab information system, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
7. Contribute to departmental operations by performing other related duties as may be required and/or assigned.
8. Monitors the laboratory computer system call list to ensure all calls/faxes are being made and respond to the appropriate prompts to print daily reports. Notify appropriate computer operations staff concerning exceptions.
9. Maintains specimen tracking by correctly logging in all outpatient and floor samples with the correct time of specimen collection.
10. Contributes to effective customer relations by assisting patients, visitors, and physicians to resolve expressed concerns and by demonstrating a welcoming and helpful attitude.
11. Maintains patient records according to all accreditation requirements and regulatory guidelines.
12. Ensures that professional and personal activities conform to Passavant Area Hospital and MHS strategic plan and philosophy regarding the Guest Relation Program.
13. Participation in all GPE initiatives from leadership down to Lab subcommittee GPE initiatives.
14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.
2. Assists with the day-to-day administration of all colleague benefit programs. Serves as a primary contact for colleagues, retirees, plan participants, vendors and third-party administrators, communicating enrollment information/benefits changes, processing invoices and other benefits related issues.
3. Provides information to colleagues regarding benefit plans and coverage.
4. Coordinates with Colleague Health to ensure payment of insurance premiums for workers’ compensation payments, and with the Payroll Department for colleagues on a leave of absence.
5. Participates in the coordination and organization of the annual benefits open enrollment process and new colleague onboarding, including production of benefit materials, mailings, and colleague communications.
6. Provides professional and administrative support for the all MH benefits including but not limited to Medical, Dental, Flexible Spending Accounts, Life Insurance, Long Term Disability Insurance, PTO Donation, Wellness Program, Paid time off benefits and Retirement Savings Plan.
7. Administer individual colleague qualifying event enrollment changes during the year.
8. Ensures compliance with COBRA & HIPAA. Provides paperwork, responds to colleague and customer inquiries and provides guidance; assesses and tracks eligibility, prepares and maintains correspondence, and coordinates COBRA administration process with third party administrator.
9. Assists beneficiaries with Life Insurance claims. Reviews enrollment forms for accuracy and provides necessary documents and paperwork to insurance carrier for processing.
10. Assists retirees with insurance needs. Tracks payments for retiree insurance and advises third party administrator of new retiree participants, terminations and address changes.
11. Documents and maintains administrative procedures for assigned benefit processes. Prepares and reviews written communications such as Summary Plan Descriptions, open enrollment material, benefit policies, etc., and assists with the ongoing maintenance of same.
12. Maintains benefit records, databases, and benefit files as needed to ensure eligibility, enrollment and benefit deductions.
13. Reconciles enrollments, billings and colleague records to ensure adequate eligibility and payment information and compliance with contract provisions. Researches and resolves benefit and billing questions from colleagues, vendors, providers and payroll.
14. Serves as a resource to affiliate Human Resources leadership and colleagues in addressing various benefit matters and answering benefits questions. Stays current with changes in benefits and related legislation. (HIPAA, COBRA, Affordable Care Act (ACA)).
15. Provides support to Benefits staff. Participates in department meetings and activities, sharing observations, suggestions and recommendations for process improvement, accurate workflow and effectiveness of operations. Assists with special projects as needed.
16. Removes terminated colleagues from the MH Discount vendor platform.
17. Meets with and counsels colleagues/dependents in relation to their benefits on an as-needed basis.
18. Provides reports to numerous areas, this included not but is limited to Finance, HRIS and HR.
19. Manages large amounts of sensitive, confidential information concerning employees and business information contained in minutes, letters and other documents. Maintains strict confidentiality concerning all correspondence and job related activities, information and records.
20. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.