Work With Us

Required Skills

1. Client Services

• Develop initial preliminary assessment data including clients’ presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (according to DSM-V) and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide direct service crisis intervention to individuals at the scene of the crisis.
• Utilize both in-person and telehealth responses to complete crisis assessment.
• Collaborate with law enforcement, EMS, and other community providers to assist in providing timely crisis intervention in the location where the crisis event is occurring.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients.
• Coordinate inpatient hospitalization with physicians, nurses, and psychiatry as needed.
• Coordinate referrals to inpatient and outpatient levels of care for emergency psychiatric assessments.
• Interview collateral contacts, previous and current treatment professionals, and significant others, as needed, to further assess appropriate plan of care.

1. Client Information System

• Complete required administrative and legal paperwork (such as: voluntary and involuntary paperwork, Crisis assessment forms, etc).
• Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• Document assessments so as to be entered into the client’s EHR at MBH.
• Assist with functions of inpatient psychiatric admission.

1. Training Activities/Professional Growth

• Manager and colleague mutually identify professional goals, which will enhance job related skills.
• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Attend and participate in mandatory monthly clinical supervision with manager as required by the IL Department of Human Services.
• Complete all mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

1. Consultation/Networking

• Engage in appropriate teamwork functions (such as mutual support, clarification of office responsibilities and procedures) according to agency policy to provide a professional working environment and effective service delivery.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Integrity, Quality, and Stewardship that support our mission, vision and values:

• SAFETY: I put safety first in everything I do.  I speak up, without fear on matters of patient and colleague safety.  I take action to create an environment of zero harm.
• INTEGRITY: I respect others and show compassion.  I behave honestly and ethically.  I am accountable for my attitude, actions and health
• QUALITY: I advance my knowledge and skills.  I seek continuous improvement.  I deliver evidence-based care that leads to excellence in outcomes
• STEWARDSHIP: I use resources wisely and maintain financial stability.  We work together to coordinate care and services across the health system. We promote healthier communities

1. Job Relationships

• Communicate directly with manager for clinical supervision, clarification of agency policy, and program evaluation to promote a professional working environment and effective service delivery system.
• In absence of immediate manager, will reach out to Director for clinical supervision.
• Adhere to MH/MBH Behavioral Standards.

1. Other Job Responsibilities

• Respond to requests for follow-up and outreach engagement efforts in the community and link to appropriate clinical program or outside agencies.
• Participate in On Call Rotation and assist manager in ensuring coverage of open shifts as needed
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Administrative & Operational Support

1. Supports the Director of Marketing & Brand in enterprise-wide communications functions.
2. Manages the day-to-day work and leads a team of graphic designers, photographers/videographers, visitor experience designers in the creation of all creative communications materials. Oversees the professional development track of supervised staff.
3. Ensures that communications materials align with organizational strategic priorities. Guides the creation of creative materials that drive employee awareness, alignment and adoption of organizational initiatives and compel them to take action where needed.
4. In collaboration with the Director of Marketing & Brand, the Vice President of Marketing & Communication and others, contributes to developing an enterprise-wide marketing and communications plan with initiatives that are data-informed, results driven and aligned with standards of excellence.
5. As a working manager, assists team members with creating, editing and deploying creative materials when needed.
6. Collaborates with engaged external agencies to ensure creative materials are brand-centric and reflect the communities in which they are deployed.
7. Works closely with the MarComm Digital Experience team to align on framework, policy, process and deployment of creative materials. Measures the effectiveness of communications standards, processes, improvements and best practices and adjusts as needed, cross collaboratively with other department leaders and team members.
8. Evaluates trends and best practices in creative design innovations to continually advance the work and improve the experience provided.
9. Builds cohesive alignment among and works collaboratively with MarComm teams on clear priorities, shared goals and best practices. Holds consistent meetings and touchpoints with department managers, team members and business partners to align on workflows, deadlines and to keep work flowing smoothing among the department leads.
10. Develops and maintains productive relationships with leaders across the enterprise in support of marketing Business Partners. Ensures materials meet regulatory and legal requirements.
11. Provides strategic counsel to services lines and Business Parters as the team anticipates internal communications needs and proactively recommends approaches, tools, plans and messaging solutions.
12. Stewards the Memorial Health System brand, ensuring consistent, high-quality brand expression across all channels and platforms. Leverages automated systems and processes when possible.
13. Strengthens brand awareness, trust, and preference across internal audiences.
14. Adopts and uses department and organizational AI tools, leveraging them to continually advance the work and improve experience.
15. Supports documentation of processes, team standards and cross-functional workflows.
16. Maintains up-to-date records of project status, timelines, and deliverables using adopted team project tracking tools. Contributes to a shared weekly report provided by the Director Internal and External Communications to the VP of Marketing & Communications for review and oversight of internal communications functions and progress.
17. Develops annual goals consistent with Memorial Health System’s Strategic Plan and Goals, and monitors the status of goal achievement using 30-day action plans.
18. Maintains professional affiliations as appropriate. Enhances professional growth and development through participation in continuing education, in-service meetings/seminars and workshops.
19. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Supports the Manager of Internal Communications in enterprise-wide internal communications functions.
2. Proactively partners with clinical and operational teams to identify communications needs and translate business and enterprise-wide priorities into effective internal communications strategies that are impactful and inspiring to the organization and enable internal departments to meet or exceed their business goals.
3. Plans, develops and helps deploy internal communications that are aligned with organizational strategy, drive employee awareness and engagement and compel employees to take action when needed. Ensures communications are delivered through the most effective channels to reach intended internal audiences, consistent with Memorial Health System standards of excellence.
4. Follows and supports an enterprise-wide internal communications strategy and plan with initiatives that are data-informed, results driven and aligned with standards of excellence.
5. Supports the Internal Marketing Manager in measuring the effectiveness of internal communications standards, processes, improvements and best practices and adjusts as needed, cross-collaboratively with other department team members.
6. Adopts and deploys trends and best practices in corporate communications and content/writing and implements innovations to continually advance the work and improve the experience provided. Ensures materials meet regulatory and legal requirements.
7. Develops and maintains productive relationships with assigned department leaders across the enterprise. Provides strategic counsel to services lines as the team anticipates internal communications needs and proactively recommends approaches, tools, plans and messaging solutions.
8. Supports documentation of processes, team standards and cross-functional workflows to keep work continuously moving forward.
9. Maintains up-to-date records of project status, timelines, and deliverables using adopted team project tracking tools.
10. Stewards the Memorial Health System brand, ensuring consistent, high-quality brand expression across all channels and platforms. Leverages automated systems and processes when possible. Strengthens brand awareness, trust, and preference across internal audiences.
11. Adopts and uses department and organizational AI tools, leveraging them to continually advance the work and improve experience.
12. Develops annual goals consistent with Memorial Health System’s Strategic Plan and Goals, and monitors the status of goal achievement using 30-day action plans.
13. Maintains professional affiliations as appropriate. Enhances professional growth and development through participation in continuing education, in-service meetings/seminars and workshops.
14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. In collaboration with supervising physician(s), practices within professional scope and current standards to assess, diagnose, and treat patients.

1. Follows protocols according to supervising physician’s direction, which includes encouraging the patient to follow up with their primary care physician accordingly. Partners with the physician(s) to promote effective patient care. Provides to physician visit documentation and associated testing for review and signature. Effectively communicates with physician when needing clarification when deviating from protocol and prior to ordering costly tests, treatments, or referrals.

1. Completes thorough and timely documentation according to standards put forth by Medicare, Medicaid, and other relevant payer sources, as well as MHS policies pertaining to medical records.

1. Coordinates the resources required by the patient.

1. Collaborates, as needed, with other health care professionals, patient advocates, teachers, and family counselors in the formulation and initiation of a health care plan for patients. Routinely evaluates the plan and modifies the plan to improve outcomes.

1. Assumes responsibility for the development, implementation, and evaluation of plans for adherence to evidence-based quality indicators.

1. Serves as a clinical consultant to other healthcare professionals.

1. Reviews and utilizes current literature and research findings relevant to the health care of patients and their families.

1. Assists with implementing research findings and monitoring the impact on patient care outcomes.

1. Utilizes available data to analyze performance and develop plans to improve outcomes.

1. Works to further establish advanced clinical expertise and skills with regards to their specialty area.

1. Assists with the development, implementation, and evaluation of educational activities specific to their specialty area.

1. Maintains an active role in community and professional programs.

1. Assists in meeting financial goals related to revenue and expense. Maintains productivity according to budget. Communicates when expected volumes are not met or when opportunities exist to improve productivity or decrease cost.

1. Assists in meeting customer service goals by delivering care in a manner consistent with a high level of patient satisfaction. Reviews survey results and looks for ways to improve.

1. Demonstrates support for and participates in accomplishing team goals and objectives.

1. Performs other related work as required or requested.

Required Skills

Administrative & Operational Support

1. Supports the Vice President of Marketing & Communications and the Director of Marketing & Brand in enterprise-wide marketing and digital communications functions.
2. Manages and leads the day-to-day work of a team of content creators and public relations specialists focused on enterprise-wide external communications, media relations and public relations.
3. With oversight from the Director of Marketing & Brand and the VP of Marketing & Communications, collaborates with third party vendors, other system leaders and staff to draft digital experience vision, policies, procedures and frameworks, and prioritizes digital initiatives based on business impact, user needs and resource availability. Leads the implementation of this vision across owned platforms ensuring consistency, accessibility and an intuitive experience for users.
4. Collaborates with internal and external communications to effectively roll out emerging platforms, set standards for use, and promote ongoing user adoption and education.
5. Collaborates with the Marketing Senior Analyst to establish meaningful digital experience metrics across web, social, and internal platforms, contributing insights that support enterprise-level reporting by the Director of Marketing & Brand.
6. Leads the Marketing & Brand team on AI innovation including AI-enabled content and experience optimization, AI-driven analytics and insights, conversational and self-service experiences, accessibility and UX support tools, and workflow automation & efficiency.
7. Collaborates with leaders to shape departmental and organizational and AI governance, risk and ethics policies and processes.
8. As a working manager, assists supervised team members with drafting, editing and deploying content.
9. Ensures that marketing and communications materials follow organizational strategic priorities and business goals that drive growth, improve reputation and advance enterprise objectives.
10. Through the direction of the Director of Marketing & Brand, contributes to developing an enterprise-wide external communications plan with initiatives that are data-informed, results driven and aligned with standards of excellence.
11. Builds cohesive alignment among and collaborates with MarComm teams on clear priorities, shared goals and best practices. Holds consistent meetings and touchpoints with department managers, team members and business partners to align on workflows, deadlines and to keep work flowing smoothing among the department leads.
12. Develops and maintains productive relationships with leaders across the enterprise. Ensures materials meet regulatory and legal requirements.
13. Provides strategic counsel to services lines and Business Parters as the team anticipates digital needs and proactively recommends approaches and tools.
14. Stewards the Memorial Health System brand, ensuring consistent, high-quality brand expression across all channels and platforms. Leverages automated systems and processes when possible.
15. Guides social media strategy to support brand engagement, reputation and organizational goals.
16. Supports documentation of processes, team standards and cross-functional workflows.
17. Maintains up-to-date records of project status, timelines, and deliverables using adopted team project tracking tools.
18. Develops annual goals consistent with Memorial Health System’s Strategic Plan and Goals, and monitors the status of goal achievement using 30-day action plans.
19. Maintains professional affiliations as appropriate. Enhances professional growth and development through participation in continuing education, in-service meetings/seminars and workshops.
20. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
• Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
• Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
• Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
• Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
• Actively anticipates and monitors patient and family changes, responds appropriately.
• Effectively resolves patient complaints.
• Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
• Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
• Actively utilizes evidence-based practice and customer service data to improve caring practices.
• Effectively plans and communicates patient care plans.
• Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
• Seeks out opportunities to be taught, coached, and mentored.
• Recruits diverse resources when appropriate to optimize patient outcomes.
• Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
• Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
• Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
• Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
• Provides individualized care.
• Evaluates patient’s understanding by observing behavior changes throughout plan of care.
• Sets patient-driven goals for education.
• Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
• Adapts standards of care to serve particular patient populations.
• Seeks out advice to improve patient care.
• Evaluates current practices based on patient responses, analysis of literature, research, and education.
• Incorporates evidence based practice into care delivery.
• Actively pursues continuing educational opportunities.
• Performs other duties as assigned.

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Strong computer skills for documentation purposes in the electronic medical record.
• Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Knowledge of arithmetic and algebra.  
• Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Ability to work under stress and unpredictable situations in handling injury situations.
• Ability to communicate verbally and in writing.
• Ability to apply general rules to specific problems to produce answers that make sense.
• Ability to speak clearly so others can understand you.

Essential Functions and Job Duties

• Communicates with medical information to clients.

• Teaches wellness habits and educates patients on prevention of potential health problems.
• Develops educational programs with age-specific teaching tools for practice patients.
• Works closely with the Physician with client issues.
• Provides information and materials relating to patient health care needs.

• Review lab results and performs other medical monitoring, adhering to medical policies and procedures.

• Makes appropriate referrals to physicians.
• Coordinates patient care and family counseling with public and agencies.
• Collaborates and communicates with other nurses, physicians and outside agencies as appropriate.

• Performs medical case management, following established departmental policies and procedures.
• Performs routine exams and obtains patient histories.
• Manages patient treatment program based on assessment of needs.
• Initiates treatments via prescriptions, tests, exams, and procedures.
• Performs routine health maintenance activities for established patients.
• Evaluates and treats work related injuries.
• Documents all care and completed all other required paperwork.

• Writes progress notes on patients’ charts indicating patient status and treatment or procedures performed.
• Develops, writes and /or updates Nurse Practitioner practice protocol annually, with physicians review.
• Assists the physician in monitoring the quality of medical services provided within the department.
• Performs administrative duties such as writing admission orders, working with staff regarding patient problems scheduling, records and other related duties.

• Maintains and uses knowledge of current medical practice and skills.

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
• Attends meetings as required.
  
• Performs other duties as assigned.

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Environmental Factors

This position is performed within an environment of regular exposure to the risk of blood-borne diseases, blood and body fluids.  This position is performed within an environment of exposure to infection and contagious diseases.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of the job the employee is frequently required to stand and walk.
• While performing the duties of this job the employee is required to possess manual dexterity and mobility to meet demands of the job.
• While performing the duties of the job the employee is required to perform repetitive hand motion and good body posture due to extended use of computer systems for patient documentation and other purposes. 
• While performing the duties of this job, the employee is regularly required to sit and move through an office environment.

Mental Demands

• While performing the duties of this job, the employee will be required to work under pressure with multiple interruptions. 
• Ability to adhere to strict confidentiality requirements.

Note

Reasonable accommodations may be made to assist an otherwise qualified individual in the performance of the job.  In order to meet the needs of the Company employees may be assigned other duties, in addition to or in lieu of those described above.