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Required Skills

Biopsychosocial Assessment
• Utilizing specialized knowledge and experience, make assessment of patients’ psychosocial needs, home situation and economic constraints
• Psychiatry assessments must be completed within 3 working days of patient’s admission and include regulatory mandated information.

Community Resources
• Serve as liaison between patients/ families and community agencies
• Coordinate information and referrals for financial and community resources to link patients/families to the appropriate resources.
• Serve as resource to clinical team, patients and families regarding entitlement to programs and support services
• Develop strong working relationships with internal and external healthcare organizations and community resources.
• Work with patients to formulate an individualized plan to obtain medication, particularly, in light of Medicare coverage limitations including the facilitation of enrollment in various drug companies’ patient assistance programs when warranted

Care Delivery
• Work closely and collaboratively with the clinical care team across sites of care
• Assist the team with care delivery by scheduling appointments, arranging interpreters, assisting with the completion of forms, ensuring that patients can access services, and arranging transportation to and from medical appointments as needed
• Participate in clinic office visits, team rounds, or family conferences with when needed based on site of care

Care Transitions
• Coordinate patient care with other disciplines involved in the plan of care and maintain appropriate documentation
• Confer with the patient, family, and clinical team to obtain information to coordinate efficient and quality patient care.
• Build relationships with primary care providers, skilled nursing facilities, and the community to promote continuity of care

Embody the Memorial Health Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
Support
• Provide crisis intervention and supportive counseling for patients and their families as needed
• Serve as patient advocate, assisting with navigation of patient eligible resources and programs
• Provide patients and families with support and information to overcome personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care
• Assist patients to effectively utilize available resources to meet their personal health needs and help them develop their own capabilities
• Evaluate patients’ ability to independently manage self and locate alternative resources when limitations are identified
Advance Care Planning
• Maintains a working knowledge of relevant medical/legal issues that impact patient care, e.g., advance directives, power of attorney, and guardianships.

Counseling
• When requested, provide group, individual, and family counseling to patients and their families as requested

Discharge Planning
• Initiate discharge planning when patient is admitted.
• Assure that discharge plans are secured when patient is medically ready for discharge
• Assure that all necessary information has been transmitted to next provider of care.

Record documentation for all social work activities in the electronic medical record in a timely and thorough manner.
• Psychiatry colleagues must document in record after each session and supports information needed for Utilization Review criteria and the patient treatment plan.

Adhere to department productivity standards.

Participate in the monitoring of quality and utilization metrics and participates in improvement efforts to refine the delivery of care to maximize clinical, quality, and fiscal outcomes.

Assists, as needed, in the staff training, new employee orientation, student education, community education, in-house activities, and general public relations activities.

Refer to ancillary teams when warranted.

Aware of and comply with department and hospital policy and procedures.

Demonstrates knowledge of care for older adults through accurate assessments, treatment and effective implementation of interventions.

Adhere to the NASW Code of Ethics.

Comply with the Illinois Mental Health Code and Confidentiality Act.

Participate in continuing education and in-service training to support professional growth and expertise.

Perform other related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.
• Provides a visible deterrence to crime, prohibited activities, or suspicious activities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.
• Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.
• Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.
• Responds to emergency situations, emergency codes and alarms.
• Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
• Assists air medical teams and transports airlifted patients between helipad and hospital.
• Controls parking and traffic flow and enforces parking regulations.
• Provides visitor and employee escorts as appropriate.
• Reports any conditions that might constitute a security or safety hazard.
• Provides access control to restricted spaces by locking and unlocking doors.
• Investigates and reports on any suspicious activity or persons.
• Obtains written or oral statements related to incidents on MH property.
• Prepares incident reports.
• Assists local law enforcement agencies during investigations or emergencies.

Required Skills

Essential Functions and Job Duties

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
• Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
• Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
• Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
• Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
• Actively anticipates and monitors patient and family changes, responds appropriately.
• Effectively resolves patient complaints.
• Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
• Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
• Actively utilizes evidence-based practice and customer service data to improve caring practices.
• Effectively plans and communicates patient care plans.
• Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
• Seeks out opportunities to be taught, coached, and mentored.
• Recruits diverse resources when appropriate to optimize patient outcomes.
• Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
• Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
• Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
• Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
• Provides individualized care.
• Evaluates patient’s understanding by observing behavior changes throughout plan of care.
• Sets patient-driven goals for education.
• Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
• Adapts standards of care to serve particular patient populations.
• Seeks out advice to improve patient care.
• Evaluates current practices based on patient responses, analysis of literature, research, and education.
• Incorporates evidence based practice into care delivery.
• Actively pursues continuing educational opportunities.
• Performs other duties as assigned.

Recruiter:

Jessica Brown, Senior Talent Acquisition Partner

brown.jessica@mhsil.com 

Required Skills

Essential Functions and Job Duties

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
• Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
• Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
• Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
• Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
• Actively anticipates and monitors patient and family changes, responds appropriately.
• Effectively resolves patient complaints.
• Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
• Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
• Actively utilizes evidence-based practice and customer service data to improve caring practices.
• Effectively plans and communicates patient care plans.
• Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
• Seeks out opportunities to be taught, coached, and mentored.
• Recruits diverse resources when appropriate to optimize patient outcomes.
• Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
• Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
• Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
• Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
• Provides individualized care.
• Evaluates patient’s understanding by observing behavior changes throughout plan of care.
• Sets patient-driven goals for education.
• Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
• Adapts standards of care to serve particular patient populations.
• Seeks out advice to improve patient care.
• Evaluates current practices based on patient responses, analysis of literature, research, and education.
• Incorporates evidence based practice into care delivery.
• Actively pursues continuing educational opportunities.
• Performs other duties as assigned.

Recruiter:

Jessica Brown, Senior Talent Acquisition Partner

brown.jessica@mhsil.com 

Required Skills

1. Partner with the President and Chief Executive Officer, System Leadership Team, and other senior leaders to support strategic, operational, and organizational initiatives across Memorial Health.
2. Lead and contribute to high-priority projects aligned with the health system’s strategic objectives through research, analysis, planning, implementation, and evaluation.
3. Conduct quantitative and qualitative analyses to support executive decision-making, operational improvement, business planning, and the evaluation of new opportunities.
4. Develop recommendations, presentations, reports, and executive briefing materials for senior leadership, governing boards, and organizational committees.
5. Participate in strategic planning, operational leadership, resource management, and policy development activities across the health system.
6. Attend and actively participate in executive leadership meetings, operational forums, board meetings, medical staff meetings, and other leadership committees to gain broad exposure to health system governance and decision-making.
7. Collaborate with leaders, physicians, and interdisciplinary teams throughout the organization to advance strategic priorities, improve organizational performance, and support change initiatives.
8. Apply project management principles to ensure initiatives remain on schedule, stakeholders remain informed, and project objectives are achieved.
9. Assist in the implementation and evaluation of organizational initiatives by monitoring outcomes, gathering feedback, and identifying opportunities for continuous improvement.
10. Handle sensitive strategic, financial, operational, and personnel information with the highest level of professionalism, discretion, and confidentiality.
11. Develop and maintain effective working relationships with leaders, physicians, caregivers, and external partners to support organizational goals and foster collaboration.
12. Pursue professional development opportunities through participation in professional organizations, educational programs, conferences, and other learning activities.
13. Perform other duties and special assignments as requested.

Required Skills

1.  Performs duties in capacity of “scrub” technologist as prescribed by hospital policies and procedures.

• Sets room for a routine, uncomplicated procedure with supplies and equipment in 5-15 minutes.
• Sets room for complicated or multi-procedure case requiring many special supplies in 30 minutes.
• Assists circulator in checking equipment.
• Assists circulator in obtaining supplies prior to bringing patient to room.
• Has basic knowledge of instrumentation and its appropriate use.
• Checks instrumentation regarding cleanliness, function, correct number of pieces, and completeness of tray.
• Allows adequate time for preparation of supplies and counting (i.e., routine case 15 minutes, complicated case 30-40 minutes).
• Has basic knowledge of surgical procedures.
• Organizes and maintains a neat, clean mayo, instrument, and back tables.
• Attempts reasonable anticipation of sequence of instrumentation.
• Properly identifies medication.
• Handles floor stock medications or medications delivered from pharmacy directly or through the pneumatic tube station. Relocate these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
• Keeps track of sponges, needles, and instruments during procedure at all times.
• Relays accurate identification of specimens and cultures.
• Organizes and assists in end-of-case clean up.
• Separates sharp and delicate instruments during clean up.
• Assists in pulling cases.

2.  Assists in maintenance of safe environment for patients and staff.

• Has knowledge and applies principles of good aseptic practice (i.e., appropriate scrub length, OR attire, proper gowning, gloving, and draping methods).
• Checks sterile supplies for proper packaging and dating.
• Actively assists in recognizing and reporting breaks in sterile technique.
• Requests assistance of Sterile Processing personnel in preparation of instruments for immediate reuse.
• Follows protocol for universal blood- and body-fluid precautions at all times.
• Prevents loss of instruments by thorough search of drapes before they are discarded.

3.  Assists in the orderly function of the OR.

• Demonstrates flexibility in a team effort (i.e., takes required supplies from circulator when offered).
• Checks room for and puts away excess supplies and equipment.
• Takes initiative and seeks appropriate opportunities to update and maintain surgical skills (i.e., requests certain cases and attends inservices).
• Assists in checking to-follow cases for completeness and accuracy.
• Assists in orientation of new personnel.
• Actively participates in checking and maintaining assignment by participating as a permanent team member.
• Participates in updating surgeon’s preference list.
• Reports to assigned room on time.
• Understands and follows disaster plan.
• Follows hospital/unit policies, procedures, and behavioral expectations.
• Uses designated lines of communication and authority.
• Willingly assists co-workers to facilitate patient care.
• Attends 65 percent or a minimum of 6 unit staff meetings per year, whichever number is greater. Seeks excused absences by OR director or specialty supervisor when needed.  Reviews and signs minutes.
• Attends or participates in JCAHO and other mandatory inservices.

4.  Initiates appropriate intraoperative behaviors unique to first assistant, if trained to do so.

• Provides hemostasis to reduce potential for post-operative infection and potential for fluid volume deficit by clamping and/or ligating vessels, using electrosurgical cautery, applying direct pressure, applying chemical agents that promote coagulation, and other means as directed by surgeon.
• Provides exposure of the operative site through the appropriate use of retractors and other instruments and through suctioning and sponging.
• Uses surgical instrumentation skillfully in ways consistent with their design and purpose as directed by the surgeon.
• Handles all variety of tissue appropriately to reduce potential for injury or compromised blood supply.
• Sutures skillfully all varieties of tissue with the appropriate suture materials and suturing techniques.

5.  Performs other duties as assigned.

Required Skills

1. All Imaging Technologists shall provide the best possible care for the patient. Provide assistance to the Radiologist in the performance of special exams. Provides the Radiologist with the best possible images for interpretation.  
2. Transfers, maintains basic quality assurance issues and recalls images from a PACS system.
3. The Technologist checks the patients chart or script to be sure the exam ordered by the physician matches the requisition that has been received by the department.
4. Use independent judgment to assure exam will clinically evaluate the diagnosis given.
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Prepares the room, equipment, medicine and materials as needed for the performance of diagnostic procedures.
2. Performs imaging procedures on all age groups, mentally and physically handicapped, traumatically injured and oncology patients.
3. Maintains rooms and equipment in a clean and disinfected state.
4. Prepares barium and other chemical mixtures in preparation for x-ray procedure.
5. Prepares patient for exam explaining procedure, transferring patient to exam table, positions patient and assists patient during the procedure.
6. Follows prescribed techniques in administering general and specific x-rays by adjusting equipment, determining proper voltage, current and desired exposure time; arranges immobilization and support devices to obtain proper position of patient; adjust lead shields. Abides by guidelines set forth in ALARA and Image Gently National Campaigns.
7. Observes patient and equipment during procedure, reports unusual occurrences and records patients’ condition when necessary.
8. Maintains stock supplies and performs general clerical duties when necessary.
9. Perform mobile x-rays at the patients’ bedside, in the ER and in the Operating Room.
10. Actively participates in quality assessment and quality improvement programs.
11. Transports patients when necessary. Adheres to all hospital and departmental policies and procedures.
12. Adheres to all hospital and departmental policies and procedures including, but not limited to, those regarding Infection control, Hand Hygiene, Attendance and Appearance.
13. Maintain continuing education credits in compliance with licensing agency.
14. Actively support the mission, vision, and values set forth by the organization.
15. Performs other related work as required or requested.

Required Skills

Strategic Quality and Performance Improvement

1. Lead large scale, cross-functional projects that reduce variation, improve outcomes, and optimize efficiency.
2. Serve as a subject matter expert in Lean Six Sigma, translating organizational strategy into measurable project execution.
3. Partner with Master Black Belts and Quality Leadership to align projects with system priorities and performance goals.

Data Analysis and Risk Assessment

1. Lead advanced analyses to support improvement projects and system-level decision making.
2. 5. Direct project teams in the use of analytic and risk assessment tools.
3. Ensure robust use of statistical methods to validate project outcomes and sustainability.
4. Develop and analyze mathematical and discrete event simulation models to evaluate potential business improvements before implementation.
5. Conduct FMEAs, Risk Assessments, and Prioritization Matrices.

Metrics and Reporting

1. Establish, monitor, and report project metrics and KPIs across departments and value streams.
2. Communicate findings to executive and operational leadership to drive accountability and action.
3. Evaluate and recommend new tools and processes to improve current work methods, increase safety, and enhance operational efficiencies.

Stakeholder Engagement and Collaboration

1. Facilitate collaboration across multiple disciplines and hospitals within the system.
2. Partner with healthcare teams to prioritize improvement opportunities and mitigate risks.
3. Collaborate with Quality leadership to scope quality improvement opportunities aligned with system goals.
4. Support adoption and sustainability of improvements through structured change management.

Training, Mentorship, and Education

1. Mentor Yellow Belts and project team members in Lean Six Sigma tools and techniques.
2. Develop and deliver Lean Six Sigma and quality improvement education throughout the organization.
3. Collaborate with Master Black Belts and Quality Leadership to evolve training programs and coach new team members.

Professional Development and Community Engagement

1. Maintain professional growth through ASQ recertification, continuing education, seminars, workshops, and professional affiliations.
2. Participate in community outreach and networking programs, such as local civic organizations and clubs that align with Memorial Health’s mission.
3. Performs other related work and required or requested.

Other Duties

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Empowers self and staff to enhance patient-focused care and quality client outcomes as reflected in patient satisfaction and quality improvement efforts.

1. Fosters an environment which focuses on values, professionalism and accountability, where staff and management see each other as partners in the decision making process.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

1. Ensures that the access to services is orderly and fair and meets the funding and licensure requirements in place at any given point in time.

1. Interviews, selects, and retains staff. Monitors staff performance/appraisals and initiates corrective action as necessary in accordance with Human Resources.

1. Serves as a professional role model and works to encourage and develop future emerging leaders as a function of succession planning. Maintains an awareness of current and emerging local, State and national issues related to behavioral healthcare.

1. Maintains an understanding of the clinic’s primary client population and their care needs/requirements.

1. Keeps up-to-date on new clinical treatments/services being developed/implemented for primary client populations.

1. Maintains a sound knowledge base of current trends and developments in clinical practice in order to lead clinical-based changes to improve client care delivery.

1. Ensures compliance with CARF standards and State, Federal and local provisions of mental health law.

1. Demonstrates ability and willingness to collaborate with peers and staff.

1. Facilitates cooperative relationships of service providers regarding client service delivery and program development.

1. Holds regular staff meetings in order to facilitate communication of organizational imperatives/changes as well as clinic issues.

1. Reviews and evaluates monthly expenditures and operating statements and implements corrective action plans to address variances as necessary. Participates in the preparation of the annual budget for areas of responsibility and identifies capital needs.

1. Designs and implements cost-effective strategies that will enhance effective and efficient client care delivery.

1. Ensures staff compliance with documentation of services and productivity objectives.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.