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Required Skills

1. Reads and interprets outpatient and non-patient physician orders, questioning any unclear order with ordering provider. Rechecks the order for errors making any necessary corrections.
2. Removes biological specimens from biohazard bags, verifies that appropriate specimen containers are received for laboratory tests ordered, verifies that the requisition name matches the name on the specimen container, prepares logs, and attaches barcodes to biological specimen containers. Specimens consist of blood, urine, body fluids, biopsies, and glass slides with dried specimen affixed and liquid based pap smears in specific transport containers.
3. Provides effective communication to the outpatient either in person or by telephone answering all questions effectively.
4. Monitors the printing of physician reports for inpatients and outpatients. Places reports for delivery in the appropriate bin.
5.  Communicates requests for specimen collection to phlebotomists in a timely and appropriate manner. Works closely with phlebotomy staff and managers to organize and facilitate inpatient and outpatient phlebotomy requests.

1. Gives patient test results to nursing units and physician offices in accordance with Laboratory and Hospital policies either verbally or by fax communication.
2. Communicates telephone or verbal messages effectively and politely to appropriate lab divisions, personnel or administrative staff.
3. Assists clients and physicians with specimen requirements and collection procedures for testing ordered.
4. Follows instructions on separating non-patient samples ensuring that all specimens are received and the correct specimen container is received. Document errors made by client and notify management.
5. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received.
6. Inputs all non-patient orders into the lab information system, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
7. Contribute to departmental operations by performing other related duties as may be required and/or assigned.
8. Monitors the laboratory computer system call list to ensure all calls/faxes are being made and respond to the appropriate prompts to print daily reports. Notify appropriate computer operations staff concerning exceptions.
9. Maintains specimen tracking by correctly logging in all outpatient and floor samples with the correct time of specimen collection.
10. Contributes to effective customer relations by assisting patients, visitors, and physicians to resolve expressed concerns and by demonstrating a welcoming and helpful attitude.
11. Maintains patient records according to all accreditation requirements and regulatory guidelines.
12. Ensures that professional and personal activities conform to Passavant Area Hospital and MHS strategic plan and philosophy regarding the Guest Relation Program.
13. Participation in all GPE initiatives from leadership down to Lab subcommittee GPE initiatives.
14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.
2. Assists with the day-to-day administration of all colleague benefit programs. Serves as a primary contact for colleagues, retirees, plan participants, vendors and third-party administrators, communicating enrollment information/benefits changes, processing invoices and other benefits related issues.
3. Provides information to colleagues regarding benefit plans and coverage.
4. Coordinates with Colleague Health to ensure payment of insurance premiums for workers’ compensation payments, and with the Payroll Department for colleagues on a leave of absence.
5. Participates in the coordination and organization of the annual benefits open enrollment process and new colleague onboarding, including production of benefit materials, mailings, and colleague communications.
6. Provides professional and administrative support for the all MH benefits including but not limited to Medical, Dental, Flexible Spending Accounts, Life Insurance, Long Term Disability Insurance, PTO Donation, Wellness Program, Paid time off benefits and Retirement Savings Plan.
7. Administer individual colleague qualifying event enrollment changes during the year.
8. Ensures compliance with COBRA & HIPAA. Provides paperwork, responds to colleague and customer inquiries and provides guidance; assesses and tracks eligibility, prepares and maintains correspondence, and coordinates COBRA administration process with third party administrator.
9. Assists beneficiaries with Life Insurance claims. Reviews enrollment forms for accuracy and provides necessary documents and paperwork to insurance carrier for processing.
10. Assists retirees with insurance needs. Tracks payments for retiree insurance and advises third party administrator of new retiree participants, terminations and address changes.
11. Documents and maintains administrative procedures for assigned benefit processes. Prepares and reviews written communications such as Summary Plan Descriptions, open enrollment material, benefit policies, etc., and assists with the ongoing maintenance of same.
12. Maintains benefit records, databases, and benefit files as needed to ensure eligibility, enrollment and benefit deductions.
13. Reconciles enrollments, billings and colleague records to ensure adequate eligibility and payment information and compliance with contract provisions. Researches and resolves benefit and billing questions from colleagues, vendors, providers and payroll.
14. Serves as a resource to affiliate Human Resources leadership and colleagues in addressing various benefit matters and answering benefits questions. Stays current with changes in benefits and related legislation. (HIPAA, COBRA, Affordable Care Act (ACA)).
15. Provides support to Benefits staff. Participates in department meetings and activities, sharing observations, suggestions and recommendations for process improvement, accurate workflow and effectiveness of operations. Assists with special projects as needed.
16. Removes terminated colleagues from the MH Discount vendor platform.
17. Meets with and counsels colleagues/dependents in relation to their benefits on an as-needed basis.
18. Provides reports to numerous areas, this included not but is limited to Finance, HRIS and HR.
19. Manages large amounts of sensitive, confidential information concerning employees and business information contained in minutes, letters and other documents. Maintains strict confidentiality concerning all correspondence and job related activities, information and records.
20. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Performs secretarial, scheduling, and unit clerk duties according to established procedure and specific instructions of supervisor.
• Schedules cases accurately with pertinent information noted; notifies specialty-resource nurses regarding special equipment and instrument requests; checks scheduling computer for conflicts in scheduling; refers physician’s office complaints to appropriate nursing personnel/supervisor; proactively monitors customer satisfaction and addresses any issues or complaints with appropriate personnel/supervisor; schedules other departmental services needed; prepares computerized OR schedule or next day’s surgery; runs reports to support system accuracy and department.
• Answers telephone promptly and identifies unit, self, and job title.
• Uses paging system for physicians, anesthesiologists, and other personnel and uses intradepartmental intercom system.
• Locates surgical personnel and places telephone calls upon request.
• Identifies and sets priorities for received information.
• Receives and delivers telephone messages for doctors and residents; delivers emergency and or patient-related telephone messages to personnel; provides appropriate verbal or written information to other departments as necessary.
• Operates pneumatic-tube system, hospital computer terminals, multi-line phone and several phones, and maintains normal office machines.
• Runs daily schedules for the OR staff and other pertinent hospital departments, and runs scheduling reports for physicians and OR staff.
• Handles floor stock medications or medications delivered from pharmacy directly or through the pneumatic tube station. Relocate these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
• Places supplies in proper location and maintains adequate supplies of required OR forms.
• Follows designated lines of communication and authority in department.
• Assists in on-the-job instruction to new trainees.
• Notifies appropriate staff of all added and cancelled cases.

Required Skills

1. Troubleshooting – Respiratory

• Diagnose, repair, and/or modify equipment as needed in order to assure proper functioning of respiratory equipment.  This may be done in the shop or in the field.
• Be skilled in troubleshooting respiratory equipment to determine type of service or parts necessary for repair.  Provide excellent listening and communication skills to customers in troubleshooting service requests via telephone or in person.
• In case of equipment failure or breakdown, converse with the operator of equipment to ascertain if this mechanical or user error. That may prevent a tech to go out and exchange or repair equipment.  

1. Equipment Assembly

• Assemble any new equipment coming in to make sure it is patient ready for patient delivery/pick up.

1. Repair Respiratory Equipment

• Provide service or repair for:

• Equipment to be delivered in compliance with specific medical requirements.
• Repair of damaged or malfunctioning customer equipment.
• Routine service required by the manufacturer.

• Be able to prepare and effectively communicate repair quotes.
• Be able to repair all types of medical equipment provided, including:

• Rental DME.
• Respiratory DME in a timely manner.

1. Maintenance – All Medical Equipment

• Inspect incoming rentals for hours used, maintenance needed and repairs required.  Inspect and process returns per company and infection control guidelines.
• Design and implement test procedures for outgoing and incoming equipment and, as needed, calibrate O2 testing equipment.
• Follow established maintenance schedule for each piece of rental equipment per specific equipment procedure requirements (concentrators, cylinders) and per manufacturer’s recommendations.  Maintain equipment in good working order and appearance and verify equipment is working properly.
• Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse.
• Replace disposables as needed.
• When complex repairs are needed, ensure repairs are scheduled and completed.

• Perform a thorough check on wheelchairs, beds, etc., in house and in the field and verify equipment is working properly.
• Provide complete thorough documentation on all equipment purchased or rental.

1. Cleaning and Sterilizing – All Medical Equipment

• Clean and sterilize equipment and make sure equipment ready for repair and maintenance
• Equipment is to be logged in the system as cleaned and if repaired.
• A written log of serial numbers is also documented of cleaned equipment for verification purposes
• This responsibility is to be rotated between all Repair Technicians
• Have good organizational skills and detailed oriented
• Crushes boxes when needed
• Checks eye wash station weekly
• Abides by all OSHA guidelines
• Make sure all cleaning solutions and chemicals are available for cleaning and sterilizing purposes

1. Quality Improvement

• Supervise equipment delivered to maintain quality control.
• Verify complete shipments to customers.
• Verify equipment sale/rent to be in good working order before delivery.
• Thorough documentation on all rental equipment, including:

• Service date.
• Repair detail.
• Serial numbers.
• Cleaning dates and initial.
• Warranty information

1. Parts & Equipment Inventory

• Maintain an adequate and appropriate supply of repair parts.
• Purchase special parts only as needed and on the most cost efficient basis.
• Place all items received for stock into their appropriate locations on a daily basis.
• Perform accurate physical inventory daily on parts and serialized equipment

1. Shipping and Receiving

• Possess skill in efficient preparation of products for shipping on a daily basis.
• Receive all items shipped on a daily basis.  Verify accuracy of shipment, notify appropriate parties of shipments received, and record properly for inventory purposes.  New equipment needs to be unpacked, noted for inventory and stocked quickly.
• Notify vendor and purchasing of damage or shortage immediately and follow up.

1. Manuals, Documentation and Knowledge.

• Maintain up-to-date files of manufacturer’s repair and maintenance manuals on the P Drive of all HME equipment owned by the company (as available) and other related documentation.
• Have familiarity with service requirements of each piece of equipment owned by this company.
• Maintain well-organized and current documentation for all maintenance and repair to DME and respiratory related equipment, including equipment tracking and maintenance logs.
• Create, submit, and maintain proper paperwork for warranty work.
• When appropriate, be able to create or process proper billing materials.

1. Trans-filling Back up Required

• Participates in, and successfully completes, all required onsite, offsite, and on-the-job training to ensure the safe and compliant execution of all job duties. Keeps abreast of procedural and safety changes as new equipment or regulatory guidelines are introduced.
• Trans-fills bulk liquid oxygen into high pressure cylinders. Adheres to safety and security procedures at each step.
• Documents processes undertaken as procedures are performed; ensures compliance with FDA documentation requirements.
• Monitors and updates documentation and tracking system(s) related to the purchase, issuance, recall, repair, and maintenance of oxygen transfer equipment and related components and accessories.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically

Required Skills

1. Performs and documents nursing care measures to meet the physical needs of patients as directed by the registered nurse. Illustrative tasks and expectations include, but are not limited to, the following:

•  Provides hygiene and comfort measures, assuring privacy and preventing undue exposure.
• Provides or assists patient with bathing, oral hygiene, hair care, nail care, shaving, etc.
• Assures that linens are dry, wrinkle free and that patient is comfortable.
• Provides handwashing opportunity before and after meals, toileting, etc.
•  Activity:
• Assists with patient’s activities including ambulation, chair, dangling and repositioning; uses proper body mechanics, positioning techniques, and assistive devices.
•  Nutrition:
• Serves and collects food trays and nourishments. Records percentage of diet intake.
• Feeds or assists patients as necessary. Records intake. Reports deviations from normal.
• Clears IV and Tube Feeding Pumps at end of each shift and documents appropriately.
•  Elimination:
• Provides bed pan/urinal. Performs perineal care.
• Performs bladder catheter care and discontinues bladder catheter as directed.
• Performs ostomy care (ileostomy, colostomy, urostomy) including application of appropriate appliances.
• Records output. Reports deviations from normal.
•  Other related needs:
• Assists with post-mortem care.
• Assists with admission, transfer and discharge of patients.
• Promptly responds to patient call light or requests (usually in less than ten minutes).

 2. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

•  Obtains vital signs (B/P and TPR).
• Obtains weight in kg (standing, chair or bed scale) and reports deviation from previous weight.
• Empties drainage collection devices.
• Performs blood glucose monitoring.
• Observes and reports unusual conditions and/or change in patient behavior or appearance.

3. Performs therapeutic measures/procedure, observes and reports changes, deviations from normal. Illustrative tasks and expectations include, but are not limited to, the following:

•  Application of heat; i.e., K-pad.
• Application of cold; i.e., ice bags, sponge baths.
• Therapeutic baths, i.e., Sitz, Aveeno.
• Obtains routine non-sterile specimens.
• Assists with patient preparation for surgical, therapeutic and/or diagnostic procedures.
• Oxygen therapy (sets up/maintains/discontinues) as directed.
• Applies nonsterile dressing as directed.
• Discontinues peripheral IV as directed.
• Performs oral pharyngeal suctioning.
• Preps skin and applies telemetry patches.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.

4. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well being. Illustrative tasks and expectations include but are not limited to the following:

•  Conducts purposeful hourly rounding as a team member, inquiring of the four P’s (Pain, Potty, Possessions and Positioning).
• Follows standard precautions. Always washes hands between patients.
• Reports equipment malfunctions.
• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.
• Uses proper body mechanics in moving, transferring and transporting patients.
• Positions side rails appropriate to the patient’s condition.
• Applies and maintains restraining devices as directed.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Fully explains procedures to patients/families prior to performing.
• Assures patient privacy/rights/confidentiality.
• Recognizes and reports patient concerns; offers constructive solutions.

5.  Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

•  Skilled in computer messaging, obtaining results.
• Completes assigned aspects of unit inventory management.
• Complies with established policies, procedures, standards and guidelines.
• Uses designated lines of communication and authority.
• Supports efforts to reduce costs.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Adheres to MHS Behavioral Standards.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocate these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.

6. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

7. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Professional Nursing Care

• Age appropriate assessment. 

• Data analysis to identify nursing problems. 

• Defines individualized patient outcomes. 

• Develops an interdisciplinary, individualized plan of care in partnership with patients and families. 

• Implements specified interventions to attain expected outcomes. 

• Evaluates the patient’s progress toward attainment of outcomes, revising the plan when indicated.

1. Supervision and Delegation

• Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description, individual capability and patient needs. 

• Communicates patient status and caregiver performance expectations. 

• Appropriately supervises performance of LPNs and unlicensed assistive personnel. 

• Directs performance improvement for LPNs and unlicensed assistive personnel. 

• Builds teamwork when supervising and delegating to others. 

1. Communication and Collaboration

• Demonstrates effective interpersonal skills. 

• Uses therapeutic communication techniques. 

• Demonstrates assertiveness. 

• Communicates relevant patient information to other members of the health team. 

• Documents patient care according to Memorial policies and procedures.  

• Ensures appropriate implementation of physician’s orders. 

• Accesses electronic data to facilitate patient care. 

• Creates and maintains a collaborative work environment. 

• Participates in interdisciplinary planning and decision making. 

• Precepts new nursing employees and/or nursing students.