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Required Skills

The following tasks will be shared between coordinators

• Coordinates Staff Scheduling and Daily Workload
  • Responsible for the scheduling of current staff to ensure adequate coverage on all shifts per department staffing guidelines.
  • Establishes service priorities, work routines, and work flow patterns
  • Mediates staff problems relating to work duties, morale, scheduling, procedures, and other basic needs. Refers unsolved problems to Director.
  • Monitors workload and calls in additional help as directed by staffing guidelines.

• Staff Development
  • Oversees the orientation of new employees.
  • Provides leadership in development of staff through in services and education.
  • Coordinates educational efforts between Respiratory Care Department and other departments.
  • Assists in training in use of new equipment.
  • Acts as Site Supervisor for BAT and Drug Testing Program.
  • Trains staff in EPIC documentation and charging practices.
  • Organizes and conducts annual competency testing for respiratory therapists and nurses; provides educational in services on new treatments, procedures, equipment, etc.

• Clinical Site Coordination
  • Coordinates educational activities with Parkland College and other educational institutions whose students use DMH as a clinical site.

• Quality Assurance Activities
  • Participates in planning the services of the department; assists in developing goals and objectives in consultation with the Director. Recommends short and long term goals.  Analyzes respiratory standards for adequacy of quality care; revises standards to improve quality.  Organizes and maintains an effective CQI plan.
  • Participates in the development of new special procedures as requested by the Medical Director.
  • Participates with CQI projects through problem identification.

• Participates in staff performance evaluations.
  • Participates in personal and professional growth by continuing education, seminars, staff meetings, and in services. Advises staff regarding educational opportunities.
  • Contributes to staff performance evaluations with objective and subjective data surrounding the 4 pillars.

• Performs other duties as assigned.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.

Required Skills

1. Safety and Security

• Controls the entry and exit of colleagues and visitors to the unit.
• Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit.
• Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues.
• Provides a visible deterrence to prohibited activities.
• Reports any conditions that might constitute a security or safety risk to all staff.
• Assists in maintaining safe environment and reports unsafe conditions.
• Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations.
• Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.
• Performs searches of persons, patient belongs, and rooms to ensure a safe environment.

1. Communication

• Promptly and courteously greets others in a friendly manner.
• Receives and directs others by using AIDET and Greet & Feet.
• Within scope of job description, responds to questions and provides direction.
• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

1. Information Processing

• Prioritizes stat orders and immediate needs.
• Processes orders accurately.
• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
• Refers patient/visitor concerns to nursing and/or customer service staff.
• Refers news media to nursing or public relations staff.

1. Medical Records Maintenance

• Assembles admission chart packs.
• Puts patient identifier on all chart forms.
• Scans patient documents to Medical Records.
• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.
• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
• Sends service requisitions to interdisciplinary departments.
• Facilitates maintenance of equipment with Biomed or appropriate department.

1. Unit Operations

• Completes basic patient care tasks as directed by registered nurse.
• Serves/monitors/collects food trays/utensils.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation including the completion of observation rounds as delegated.
• Assists in completing witness undress for patient safety upon admission
• Assists in completing environment and room safety checks.
• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.
• Participates in QI activities; maintaining logs, statistical records, and data collection.
• Acts as a preceptor as needed.
• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.
• Follows the chain of command.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area, and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.

1. Performs other related work as required or requested.

Required Skills

1. Performs duties in capacity of “scrub” technologist as prescribed by hospital policies and procedures.

• Sets room for a routine, uncomplicated procedure with supplies and equipment in 5-15 minutes.
• Sets room for complicated or multi-procedure case requiring many special supplies in 30 minutes.
• Assists circulator in checking equipment.
• Assists circulator in obtaining supplies prior to bringing patient to room.
• Has basic knowledge of instrumentation and its appropriate use.
• Checks instrumentation regarding cleanliness, function, correct number of pieces, and completeness of tray.
• Allows adequate time for preparation of supplies and counting (i.e., routine case 15 minutes, complicated case 30-40 minutes).
• Has basic knowledge of surgical procedures.
• Organizes and maintains a neat, clean mayo, instrument, and back tables.
• Attempts reasonable anticipation of sequence of instrumentation.
• Properly identifies medication.
• Handles floor stock medications or medications delivered from pharmacy directly or through the pneumatic tube station. Relocate these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
• Keeps track of sponges, needles, and instruments during procedure at all times.
• Relays accurate identification of specimens and cultures.
• Organizes and assists in end-of-case clean up.
• Separates sharp and delicate instruments during clean up.
• Assists in pulling cases.

1. Assists in maintenance of safe environment for patients and staff.

• Has knowledge and applies principles of good aseptic practice (i.e., appropriate scrub length, OR attire, proper gowning, gloving, and draping methods).
• Checks sterile supplies for proper packaging and dating.
• Actively assists in recognizing and reporting breaks in sterile technique.
• Requests assistance of Sterile Processing personnel in preparation of instruments for immediate reuse.
• Follows protocol for universal blood- and body-fluid precautions at all times.
• Prevents loss of instruments by thorough search of drapes before they are discarded.

1. Assists in the orderly function of the OR.

• Demonstrates flexibility in a team effort (i.e., takes required supplies from circulator when offered).
• Checks room for and puts away excess supplies and equipment.
• Takes initiative and seeks appropriate opportunities to update and maintain surgical skills (i.e., requests certain cases and attends in-services).
• Assists in checking to-follow cases for completeness and accuracy.
• Assists in orientation of new personnel.
• Actively participates in checking and maintaining assignment by participating as a permanent team member.
• Participates in updating surgeon’s preference list.
• Reports to assigned room on time.
• Understands and follows disaster plan.
• Follows hospital/unit policies, procedures, and behavioral expectations.
• Uses designated lines of communication and authority.
• Willingly assists co-workers to facilitate patient care.
• Attends 65 percent or a minimum of 6 unit staff meetings per year, whichever number is greater. Seeks excused absences by OR director or specialty supervisor when needed.  Reviews and signs minutes.
• Attends or participates in JCAHO and other mandatory in-services.

1. Initiates appropriate intraoperative behaviors unique to first assistant, if trained to do so.

• Provides hemostasis to reduce potential for post-operative infection and potential for fluid volume deficit by clamping and/or ligating vessels, using electrosurgical cautery, applying direct pressure, applying chemical agents that promote coagulation, and other means as directed by surgeon.
• Provides exposure of the operative site through the appropriate use of retractors and other instruments and through suctioning and sponging.
• Uses surgical instrumentation skillfully in ways consistent with their design and purpose as directed by the surgeon.
• Handles all variety of tissue appropriately to reduce potential for injury or compromised blood supply.
• Sutures skillfully all varieties of tissue with the appropriate suture materials and suturing techniques.

1. Performs other duties as assigned.

Required Skills

1. Provide first and second level support to customers and clients according to defined service level agreements.

1. Triage, find resolutions, and/or provide possible work around for customer related issues and inquiries within the requirements of MHS IS policies and procedures.

1. Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

1. Provide good customer service by deescalating customer frustration with technological issues in order to provide solutions and resolutions for customers.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Accurately and succinctly identify and communicate customer issues to various IT Division teams for appropriate distribution and identification of issues.

1. Document and update all customer information, details related to customer issues, steps taken to resolve or attempt to resolve and escalation to appropriate IS support teams as defined in the support documentation.

1. Perform troubleshooting and repair on desktop hardware including computers, laptops, peripherals, printers, scanners, pagers, etc.

1. Perform troubleshooting steps on network connectivity issues.

1. Acts as liaison between Customer departments, Information Management and software vendors to resolve problems, answer questions and complete requests for service while demonstrating effective written and verbal communication

1. For the Helpdesk role, resolve routine problems for issues where resolutions are expected within in a reasonable time and without a visit to the user location. Walk users through steps for identifying or resolving issues.

1. Use of remote administration and other tools as necessary to provide accurate and creative solutions to problems of moderate complexity.

1. Follows-up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.

1. Provide innovative and accurate feedback for the development and maintenance of customer and community facing support documentation.

1. Analyze and resolve hardware maintenance problems and escalate issues to the appropriate vendor if necessary and configure workstations, laptops, printers, and other approved hardware to provide to customers for break/fix and warranty replacement.

1. Coordinate with other IS support teams to develop both short and long term solutions to address customer needs, restore service and/or identify and correct core problems.

1. Assist in planning, coordinating, and installation of new computer systems for Memorial Health System (MMC Campus and Affiliates).

1. Maintain and update inventory records for system equipment.

1. Maintain IDF cable management within patch panel closets and from data jacks to equipment. Coordinate with appropriate cabling contractors or wire techs to drop lines when needed.

1. Ability to prioritize and multi task work efforts in order to provide efficient and timely resolutions for customers.

1. Must be detail oriented and have the ability to follow complex documentation to install and setup vendor and corporate software.

1. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work and provides written evaluation and recommendation for management review.

1. Provides support to off-campus facilities

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs and documents nursing care measures to meet the physical needs of patients as directed by the registered nurse. Illustrative tasks and expectations include, but are not limited to, the following:

•  Provides hygiene and comfort measures, assuring privacy and preventing undue exposure.
  • Provides or assists patient with bathing, oral hygiene, hair care, nail care, shaving, etc.
  • Assures that linens are dry, wrinkle free and that patient is comfortable.
  • Provides handwashing opportunity before and after meals, toileting, etc.
•  Activity:
  • Assists with patient’s activities including ambulation, chair, dangling and repositioning; uses proper body mechanics, positioning techniques, and assistive devices.
•  Nutrition:
  • Serves and collects food trays and nourishments. Records percentage of diet intake.
  • Feeds or assists patients as necessary. Records intake. Reports deviations from normal.
  • Clears IV and Tube Feeding Pumps at end of each shift and documents appropriately.
•  Elimination:
  • Provides bed pan/urinal. Performs perineal care.
  • Performs bladder catheter care and discontinues bladder catheter as directed.
  • Performs ostomy care (ileostomy, colostomy, urostomy) including application of appropriate appliances.
  • Records output. Reports deviations from normal.
•  Other related needs:
  • Assists with post-mortem care.
  • Assists with admission, transfer and discharge of patients.
  • Promptly responds to patient call light or requests (usually in less than ten minutes).

2. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

•  Obtains vital signs (B/P and TPR).
• Obtains weight in kg (standing, chair or bed scale) and reports deviation from previous weight.
• Empties drainage collection devices.
• Performs blood glucose monitoring.
• Observes and reports unusual conditions and/or change in patient behavior or appearance.

 3. Performs therapeutic measures/procedure, observes and reports changes, deviations from normal. Illustrative tasks and expectations include, but are not limited to, the following:

•  Application of heat; i.e., K-pad.
• Application of cold; i.e., ice bags, sponge baths.
• Therapeutic baths, i.e., Sitz, Aveeno.
• Obtains routine non-sterile specimens.
• Assists with patient preparation for surgical, therapeutic and/or diagnostic procedures.
• Oxygen therapy (sets up/maintains/discontinues) as directed.
• Applies nonsterile dressing as directed.
• Discontinues peripheral IV as directed.
• Performs oral pharyngeal suctioning.
• Preps skin and applies telemetry patches.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.

4. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well being. Illustrative tasks and expectations include but are not limited to the following:

• Conducts purposeful hourly rounding as a team member, inquiring of the four P’s (Pain, Potty, Possessions and Positioning).
• Follows standard precautions. Always washes hands between patients.
• Reports equipment malfunctions.
• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.
• Uses proper body mechanics in moving, transferring and transporting patients.
• Positions side rails appropriate to the patient’s condition.
• Applies and maintains restraining devices as directed.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Fully explains procedures to patients/families prior to performing.
• Assures patient privacy/rights/confidentiality.
• Recognizes and reports patient concerns; offers constructive solutions.

5. Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

• Skilled in computer messaging, obtaining results.
• Completes assigned aspects of unit inventory management.
• Complies with established policies, procedures, standards and guidelines.
• Uses designated lines of communication and authority.
• Supports efforts to reduce costs.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Adheres to MHS Behavioral Standards.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocate these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.

6. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

7. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Professionally and courteously, interact with the general public, physicians and hospital personnel.
• Receive Physician orders for patient testing and ensures orders comply with Medicare’s Local Coverage (LCD) and National Coverage Decision’s (NCD).
• Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.
• Keeps unit stocked in necessary supplies and keeps work area neat and organized.
• Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance.
• Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
• Maintains a cooperative and productive working relationship with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.
• Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.
• Identifies customer service concerns and resolves and/or initiates service recovery.
• Accountable for coordinating patient scheduled services, insurance authorization, benefits verifications and to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s). Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.
• Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.
• Provides resources for financial assistance.
• Stays abreast of insurance and billing codes updates.
•  Issues and explains insurance waivers, as necessary.
• Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.

Required Skills

• Responsible for working referrals based on various specialty procedures.

• Interacts with patients in a professional manner displaying courtesy and the ability to inform patient on procedure they will be receiving.

• Responsible for obtaining necessary referrals for patients in need of ancillary or specialty services. Maintains documentation accordingly and provides authorization codes and numbers to patients. Works directly with patients regarding the requirements and limitations of their health plan.

• Accountable for improving provider efficiency and effectiveness by performing referral process; allowing the care teams to spend more time with patient care.

• Displays ability to understand insurance coverage and how to obtain pre-authorization for procedures.

• Faxes copies of medical records to insurance companies, managed care companies and physicians’ offices to ensure that the patient’s referral will be a covered service, and that the recipient physician is prepared for the visit.

• Maintains key contacts at insurance care companies, documenting all interactions, helping to facilitate referral process.

• Acts as a primary contact when change is forthcoming with insurance coverages.

• Functions under the direction of the Supervisor, Referral Management and referring Providers

• Must operate effectively with various levels of leadership and clinical expertise, while assisting with accomplishing department goals and objectives.

• Assists team members with completion of duties in a timely and accurate manner while being able to function independently with assigned duties.

• Maintains accurate and timely documentation and follow up when applicable.

• Interacts with co-workers, visitors, physicians and other healthcare personnel in a manner that enhances service delivery and promotes positive relationships.

• Behaves in accordance of the Memorial Health Behavioral Standards.

• Adheres to all HIPAA guidelines and patient confidentiality policies. Applies the minimum necessary standard when accessing protected health information.

• Performs opening and close of day activities. This may include running reports and preparing for next day’s appointments.

• Performs other related work as required or requested.