Work With Us

Required Skills

• Review medical records and accurately code the principal and all secondary diagnoses and procedures using ICD-9-CM, ICD-10-CM, and/or CPT coding conventions; sequence the diagnoses and procedures using coding guidelines; abstract and compile data from medical records to assign the most appropriate codes for optimal reimbursement.
• Coding of Outpatient Diagnostic Accounts- as assigned performs coding analysis on all outpatient diagnostic accounts utilizing 3M and/or other coding products. Abstracts all coded accounts in coding system per procedure.  Ensure an APC assignment is accurate.
• Participates in required continuing education and compliance training programs to maintain an understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques to support the effective application of ICD-9-CM, ICD-10-CM and CPT coding guidelines to outpatient diagnoses and procedures. Staff will maintain up-to-date knowledge of medical records practices, standards, regulations, Joint Commission on Accreditation of Health Organizations (JCAHO), Centers for Medicare and Medicaid (CMS), Federal Intermediary (FI) and other related organizations. 
• Ensures compliance with all current Memorial Medical Center and department policies and procedures.
• Embodies the Memorial Health Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• Demonstrates ability to cooperate with Memorial Medical Center management personnel, physicians and other persons contacted during the working day.
• Enter and retrieve patient medical data from computer terminal updating entries as necessary; audit medical record for accuracy and completeness, note deficiencies and refer for appropriate follow up and completion.
• Participates in monthly coding meeting with Coding Supervisors and other meetings at determined appropriate.
• Serve as a member of designated divisional committees and other steering committees as appropriate.
• Promotes MHS Guest Relations philosophy, Statement of Values, and follows MHS Behavior Standards and Code of Conduct.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
• Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
• Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.

• Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.

• Identifies customer service concerns and resolves and/or initiates service recovery.

• Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.

• Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.

• Provides resources for financial assistance.

• Stays abreast of insurance and billing codes updates.

• Verifies Medicare Medical Necessity and issues ABNs for none covered services.

• Issues and explains insurance waivers, as necessary.

• Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.

• Performs other related work as required or requested.

Required Skills

1. Conducts scripted interviews with patients admitted to the hospital.

1. Obtains the patient’s most accurate and current home medication list, including prescription and non-prescription medications.

1. Obtains the patient’s medication allergy history.

1. Resolves home medication list discrepancies with an in-patient hospital pharmacist and/or an MMC approved second source of information.

1. Accurately documents the home medication list and allergy information in the Cerner Health Information System.

1. Performs all other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Conducts scripted interviews with patients admitted to the hospital.

1. Obtains the patient’s most accurate and current home medication list, including prescription and non-prescription medications.

1. Obtains the patient’s medication allergy history.

1. Resolves home medication list discrepancies with an in-patient hospital pharmacist and/or an MMC approved second source of information.

1. Accurately documents the home medication list and allergy information in the Cerner Health Information System.

1. Performs all other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
• Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
• Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.

• Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.

• Identifies customer service concerns and resolves and/or initiates service recovery.

• Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.

• Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.

• Provides resources for financial assistance.

• Stays abreast of insurance and billing codes updates.

• Verifies Medicare Medical Necessity and issues ABNs for none covered services.

• Issues and explains insurance waivers, as necessary.

• Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.

• Performs other related work as required or requested.

Required Skills

• Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
• Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
• Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.

• Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.

• Identifies customer service concerns and resolves and/or initiates service recovery.

• Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.

• Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.

• Provides resources for financial assistance.

• Stays abreast of insurance and billing codes updates.

• Verifies Medicare Medical Necessity and issues ABNs for none covered services.

• Issues and explains insurance waivers, as necessary.

• Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.

• Performs other related work as required or requested.

Required Skills

Responsible for the preparation, daily maintenance, cleaning and application of ECT paddles during the treatment procedure.

Support patients as they are prepped for treatment and apply conductive agent to the patient in preparation for treatment.

Participate in Time Out prior to each treatment.

Assist in department preparation for daily operation such as stocking, organizing items used in the ECT department.

Performs and documents nursing care measures to meet the physical needs of patients.

• Provides or assists patient with hygiene activities.
• Assists with patient activity using proper body mechanics, transfer techniques, and assistive devices.
• Adheres to safety precautions with patient mobility.
• Feeds and/or assists patients with food trays and nourishments while providing continuous monitoring of utensils during meals.
• Assists patient with elimination needs and follows steps to prevent infection.
• Collects and records intake and output.
• Assists with admission, transfer and discharge of patients.
• Performs patient care tasks as delegated by the nurse.
• Obtains and records vital signs, weight, and blood glucose readings.
• Reports data about the patient to the nurse.
• Observes and reports unusual conditions and/or change in patient behavior or appearance to the nurse.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.
• Follows unit protocols and records findings.

Observes safety precautions for patient/family/self/others.

• Follows hospital policies to prevent the transmission of infections.
• Provides continuous observation and documentation for high-risk patients.
• Performs searches of persons, patient belongings, and rooms to ensure a safe environment.
• Collaborates with the nurse and security to manage patients in crisis.
• Transports and provides continuous observation for all patients requiring testing or procedures in another department.
• Required to provide 1:1 supervision for high-risk patients and/or equipment, as delegated by the nurse.
• Maintain unit awareness through continuous monitoring of the milieu.
• Controls the entry and exit of colleagues and visitors to the unit.
• Provides constant monitoring of all legal proceedings.
• Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit.
• Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues.
• Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations.
• Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.
• Applies and maintains restraint devices and documents as delegated by the nurse.
• Conducts continuous patient observation rounds every fifteen minutes.
• Complies with established policies, procedures, standards and guidelines.

Promotes efficient and effective functioning of the unit/hospital.

• Completes assigned aspects of unit inventory management.
• Assures adequate supplies are stocked and available.
• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
• Facilitates maintenance of equipment with Biomed or appropriate department.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.
• Uses designated lines of communication and authority.
• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
• Maintains cleanliness and safety of unit, service area and equipment.
• May be required to flex into a different role or between the different psychiatric departments as required for adequate staffing.
• Upholds the Illinois Mental Health Code, regarding patient rights and confidentiality.

Information Processing

• Prioritizes stat orders and immediate needs.
• Processes orders accurately.
• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
• Refers patient/visitor concerns to nursing and/or customer service staff.
• Refers news media to nursing or public relations staff.

Medical Records Maintenance

• Assembles admission chart packs.
• Puts patient identifier on all chart forms.
• Scans patient documents to Medical Records.
• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

Creates a Great Patient Experience.

• Promptly and courteously greets others in a friendly manner.
• Receives and directs others by using AIDET and Greet & Feet.
• Responds to patient requests in a timely manner.
• Within scope of job description, responds to questions and provides direction.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Provides therapeutic activities and psychoeducational groups for patients.
• Provides individualized social skills training.

Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

Performs other related work as required or requested.

Required Skills

1. Accountable for timely, effective resolution of operational issues/problems/critical incidents that impact patient care/nursing/ processes in areas of responsibility.
2. Develops and oversees implementation of operational changes with potential to involve multiple patient care-related departments/units.
3. Provides oversight for the coordination, standardization, and improvement of patient care in areas of responsibility, including staffing, scheduling, and optimal resource management.
4. Collaborates with other leaders to identify and implement changes in daily work processes to facilitate optimal clinical, financial and culture of safety outcomes.
5. Monitors the monthly operating statement and budget variances on assigned units/departments and directs Nurse Managers in addressing and correcting variances.Assists with the development of annual capital and operational budgets for the Perioperative Services Division.
6. Participates in patient care product acquisition decisions; including the RTE process.
7. Accountable for the research, development, and implementation of special projects/new services that impact areas of responsibility.
8. Provides input on facility renovation/construction projects involving assigned patient care units to ensure integration of clinical needs.
9. Provides administrative direction to assigned Nurse Managers in monitoring and developing action plans to address patient, employee and physician satisfaction issues.
10. Maintains current knowledge and compliance with all regulatory standards and assumes leadership role in preparation for accreditation and licensing surveys/reviews.
11. Facilitates inter- and intra-departmental cooperation & collaboration to ensure compliance with required processes to maximize patient flow & throughput.
12. Serves on key housewide committees/task forces/work groups as Perioperative Services Division representative.
13. Works with the Human Resources Department in the planning, implementation & evaluation of patient care workforce needs including recruitment, retention, and professional development of current and future staff.
14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.