Work With Us

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

• Assesses physical, psychological and educational needs of patients according to guidelines and age-specific populations.
• Establishes priorities and derives appropriate nursing diagnosis based on assessment data.
• Identifies expected outcomes individualized to the patient.
• Develops a plan of care that prescribes interventions to attain expected outcomes.
• Implements the interventions identified in the plan of care collaborating with healthcare team members, patients, and significant others as appropriate.
• Evaluates the patient’s progress toward an understanding of prescribed treatment and outcomes.
  • Manages the patient care environment by:
  • Evaluating and improving the quality and effectiveness of nursing practice.
  • Making decisions and acting on behalf of the patient in an ethical manner.
  • Considering factors related to safety, effectiveness and cost in planning and delivering patient care.
• Assumes responsibility for own professional development by:
  • Evaluating self according to Nursing Practice Standards and Regulatory guidelines.
  • Contributing to the professional development of peers.
  • Utilizing research findings in practice.
  • Acquiring and maintaining current knowledge and competency 
• Performs other duties as assigned.  Is authorized to access contrast media.

Required Skills

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Reports out practice status to DMH Medical Group Executive Director and/or Director when absent more than one working day.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

1. Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.  

1. Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed. 

1. Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.    

1. Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.  

1. Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.  

1. Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists. 

1. Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.  

1. Manages task lists within the electronic health record. 

1. Demonstrates support for and participates in accomplishing team goals and objectives. 

1. Performs other related work as required or requested. 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Enterprise Talent Strategy and Workforce Sustainability
• Partners closely with the Chief Human Resources Officer, executive leadership and physician leaders to align people, talent and culture priorities with Memorial Health’s strategic plan and mission, vision and values.
• Develops and executes an enterprise-wide People & Culture strategy that supports workforce sustainability, clinical excellence, growth, inclusion and organizational agility.
• Serves as a strategic advisor on organizational design, workforce capability and leadership effectiveness.
• Establishes enterprise people and workforce KPIs to measure progress, impact and outcomes.

HR Business Partner Leadership
• Leads and develops a high-performing HR Business Partner model that provides strategic, consultative support to leaders across clinical and non-clinical areas.
• Ensures HR Business Partners operate as trusted advisors focused on leadership effectiveness, talent outcomes and organizational health.
• Establishes clear expectations, capabilities and success measures for the HR Business Partner function.

Workforce Strategy and Planning
• Leads enterprise workforce strategy and planning, anticipating future talent and capability needs aligned with care delivery models and service line priorities.
• Partners with clinical, operational and physician leaders to address workforce supply, demand and sustainability challenges.
• Utilizes workforce insights and analytics to guide enterprise workforce decisions and investments.

Talent Acquisition Strategy
• Sets enterprise talent acquisition strategy, including hiring priorities, workforce segmentation and employer brand alignment.
• Partners with Marketing and Communications to align employer brand with Memorial Health’s mission, values and consumer brand.
• Establishes success metrics for talent acquisition effectiveness, quality, equity and experience.

Talent Management & Professional Development
• Leads enterprise talent management strategy inclusive of performance management philosophy, leadership development, succession planning and career pathways.
• Ensures professional development strategies support leadership capability, clinical excellence and colleague growth at all levels.
• Oversees enterprise succession planning and high-potential talent strategies in partnership with executive leadership.

Culture, Engagement & Employee Experience
• Serves as the enterprise culture steward, embedding Memorial Health’s values throughout the colleague lifecycle.
• Serves as a connector across the enterprise, ensuring people, talent and culture strategies are consistent, equitable and aligned with clinical, operational and strategic priorities.
• Leads engagement and listening strategies, translating insights into actionable enterprise priorities.

• Aligns workforce experience initiatives with patient experience, physician engagement and quality outcomes.
• Manage budgets, resources and vendor partnerships ensuring efficient use of investments and talent, with clear ROI expectations for major initiatives.

Team and Operational Leadership
• Lead, mentor and develop a high performing talent and culture team with clear roles, expectations and success metrics.
• Foster a culture of accountability, collaboration, innovation, continuous improvement and engagement aligned with Memorial Health’s mission, vision and values.
• Develop and oversee operating models, workflows and governance for intake, prioritization and execution of strategic and operational portfolio of work.
• Manage budgets, resources and vendor partnerships ensuring efficient use of investments and talent, with clear ROI expectations for major initiatives