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Required Skills

Essential Functions and Job Duties

• Transports patients to and from hospital therapy services as needed. Assists with patient care in the clinic, satellite, patient room, or other off campus locations as requested by Rehabilitation staff.
• Maintains department’s supplies and equipment; may recommend purchase of new items.
• Greets and checks in all outpatients at off campus clinics
• Prepares other treatment areas including but not limited to; setting up sterile dressing fields, treatment mats, etc…  
• Performs general clerical and housekeeping duties:
• Scanning
• General clerical duties as needed (copying, faxing, filing, etc.)
• Answering phones
• Scheduling
• Supply ordering
• Clinic cleanup, linen stocking/changing/ordering.
• Maintains cleaning logs
• Performs cleaning of hydrocollators and cold pack machines
• Remains attentive to patient safety issues and to the need for maintaining a clean and safe environment.
• Maintains patient/family confidentiality to comply with HIPPA regulations.
• Performs other duties as assigned by Director, Managers, Team Leaders, and clinical staff.
• Actively looks for ways to reduce costs.

Environmental Factors

This position is performed within an environment of occasional exposure to environmental variations, above-normal noise-level, and/or unpleasant substances and limited exposure to hazardous or potentially injurious elements or conditions.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job the employee is frequently required to stand, bend and reach.
• The employee will frequently be required to lift, push and pull weight of at least 5 to 50 pounds.

Mental Demands

• Ability to work under stress and adapt to changing conditions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Organizational skills are required.
• Patient care experience helpful.
• Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Actively looks for ways to help people, co-workers, and other departments.
• Must have strong customer service skills
• Communicate effectively as appropriate for the needs of the audience.
• Basic understanding of computer skills to order supplies, manipulate schedules, and assist with clerical duties.

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Essential Functions and Job Duties

• Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.

• Differentiates among emergent, urgent, and non-urgent patients.
• Evaluates patient telephone calls; follows up with instructions and documentation.
• Seeks supervisor and physician advice as needed.

• Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
• Delegates care to other members of the healthcare team.
• Offers input the plan of care; educates patient in plan of care.

• Screens telephone calls from patients and evaluates for referral. Coordinates and communicates plan of care with the patient and/or the family.
• Conducts pre-authorization for medication and ordered tests and completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
• Arranges outside laboratory tests. Assists physicians by preparing patients and setting up equipment.

• Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
• Performs as a team nurse with providers and other staff.
• Reports ideas, concerns, and problems to Manager/Coordinator.
• Scanning and accurate indexing of records from outside sources in the patient electronic health record for provider signature.
• Reviews patient’s medical records from previous physician to incorporate pertinent information into patients completed chart.

• Provides and documents care within the standards of practice, policies and procedures.

• Administers and records immunizations, allergy shots and other parental injections; performs related duties.
• Performs or assists in specimen collection of waived lab tests; performs related follow up.
• Performs various screening tests; sets up equipment and assists with various procedures; assists in emergency situations with appropriate emergency supplies and procedures.
• Manages acute and/or episodic minor illnesses of patients by following doctor’s orders and documents treatment.
• Inserts and maintains continuous IV infusions; monitors progress (if applicable).

• Monitors the patient’s response to care; documents variances and revises plan of care to achieve desired outcomes.

• Involves patient’s family and multidisciplinary team; utilizes teaching skills.
• Makes phone calls to patient’s family to follow up and to communicate test results.
• Sets up referrals based on outcomes and doctor’s orders.
• Administers documents and evaluates medications.
• Explains procedures and answers questions from patients and their families; provides verbal, written and audiovisual materials; diet consultation; advice on wellness, exercise, preventative care and safety. Assesses patient’s ability to accept and understand instructions; maintains and orders educational materials.

• Demonstrates department specific competencies, including age specific competencies for all ages.

• Arranges for medication refills.
• Shares knowledge, nursing skills, experience, and patient education advice with physicians.

• Supports and maintains joint commission standard. 

• Attends nursing in-service and continuing education programs.

• Assumes personal responsibility for quality patient care, environment of care, and professional development.

• Assists in coordinating and implementing policies in compliance with all regulatory standards.
• Reports ideas and concerns to supervisor concerning improved patient care, customer service and efficient clinical operations.
• Maintains clean, well-equipped exam room, and assists in inventory control.
• Attends meetings, in-services and continuing education classes; suggests topics and/or conducts nursing in-services.
• Assists with maintenance of patient medical records.

• Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
• Demonstrates care and knowledge in medication administration.
• Arranges for medication and medication refills. 
• Performs other duties as assigned.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

Responsible for the general care and maintenance of the hospital grounds to ensure a clean, safe, and welcoming environment for patients, visitors, and staff.

Key Responsibilities:

• Perform grounds maintenance including mowing, raking, watering, fertilizing, edging, planting grass and flowers, trimming, de-thatching, and leaf removal.

• Conduct seasonal tasks such as snow removal using snow plows, shovels, squeegees, snow blowers, or other approved methods.

• Maintain the external appearance of Memorial Health System by cleaning driveways, parking lots, entrances, and disposing of exterior trash.

• Perform parking lot striping and paint as required.

• Transport materials and equipment by hand, dolly, or truck to designated work sites.

• Interact with hospital staff, patients, and visitors in a courteous and respectful manner.

• Perform pre-startup inspections and basic maintenance of grounds equipment and tools.

• Adhere to dress code standards to maintain a professional appearance and represent Memorial Health System positively.

• Follow all safety procedures and policies consistently while completing work assignments.

• Perform other related duties as assigned or requested.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.

Required Skills

• Complies with all federal guidelines and clinic policies and procedures including, but not limited to laboratory, drug and alcohol testing, blood borne pathogens, chemical safety, administrative policies and procedures, and corporate compliance. Applies the Minimum Necessary Standard when accessing protected health information.  Practices within scope and current standards of care. 

• Assists with various aspects of diagnostic testing including obtaining and/or preparing specimens, labeling/recording, and communicating results. Performs miscellaneous CLIA-waived testing.  Depending on clinic, may perform EKG’s/rhythm strips, breathing treatments, pulse ox, oxygen administration and place/remove Holter monitors. 

• Adheres to strict quality control policies, procedures and manufactures guidelines. Maintains appropriate documentation related to quality processes. Accountable for achieving quality standards. 

• Assists with the ordering, care and maintenance of department equipment and supplies. Assists in the clinic overall financial performance.

• Completes all required paperwork to accompany specimens for testing via computer entry.

• Participates in the orientation and/or phlebotomy training of personnel as directed by administrative staff, supervisor or other authorized personnel.

• Assists clinic in meeting goals related to quality and patient satisfaction by providing outstanding service and compassion while completing phlebotomy/lab tasks.

• Demonstrates support for and participates in accomplishing team goals and objectives.

• Performs other related work as required or requested

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.

• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.

• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   

• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.

• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.

• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.

• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.

• Manages task lists within the electronic health record.

• Demonstrates support for and participates in accomplishing team goals and objectives.

• Performs other related work as required or requested.