Work With Us

Required Skills

1. Measures and accurately applies electrodes in a timely manner, according to the International 10-20 system. Ensures that electrode impedances meet laboratory standards.

1. Demonstrates positive interpersonal skills with patients, families, physicians and hospital staff.

1. Performs high quality electroneurodiagnostic studies according to laboratory standards.

1. Adapts procedures to clinical circumstances and implements alternative monitor and machine settings to better define abnormalities.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Recognizes, eliminates and/or monitors electrode artifacts in order to obtain an adequate test.

1. Learns to perform special procedure EEG tests, such as Neonatal recordings, Ambulatory EEG and Neurointensive Video EEG monitoring.
2. Performs work duties in accordance with all MMC Safety and Infection Control Standards.
3. Travels to shared service hospitals to perform EEGs.
4. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Job Responsibilities

• Completes all steps of pre-registration and registration; verifies patient identity and demographic information through appropriate tools.
• Identifies and captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation.
• Facilitates appropriate billing of claims and hospital reimbursement.
• Obtains and validates proper consent for patient treatment.

Scheduling & Patient Coordination

• Schedules patients for Mammography procedures efficiently and effectively according to established protocol, including modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency.

Patient Education & Financial 

• Educates patients and others regarding resolution of billing issues, private pay options, collection efforts, coordination of benefits, third-party and governmental payment criteria, insurance coverage, payments, and denials.
• May serve as a liaison between external resources and patients on issues requiring SMH involvement.
• Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation and an interdisciplinary approach to patient and organizational needs.
• Negotiates with patients and families to collect co-pays and/or deposits at point of service and supports Patient Access Services (POS) collection goals as defined by Revenue Cycle leadership and best practice benchmarks.

Compliance & Regulatory Requirements

• Adheres to CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient or representative signatures.
• Verifies medical necessity and obtains appropriate signature on Advance Beneficiary Notice of Non-Coverage (ABN) per CMS regulations at point of patient access.
• Ensures compliance with HIPAA, Joint Commission, CDC, SMH, and all applicable state and federal statutes, providing required literature at all Patient Access Service access points.
• Educates patients regarding Advance Directives, Medicare Part D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance processes as appropriate.
• Maintains current knowledge of and compliance with the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act.

Financial Clearance, Insurance & Authorization

• Triages, documents, and initiates referrals to Medicaid vendors and/or financial assistance programs per applicable Illinois laws and SMH procedures.
• Identifies and reviews services requiring pre-authorization or pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers to ensure eligibility requirements are met prior to service; communicates with physician offices and uses appropriate technology.
• Analyzes rejected account reports from hospital sources, including Non-Patient Access registration departments, to resolve eligibility issues, secure reimbursement, or determine financial assistance eligibility.

Operational Support & Additional Duties

• Orients and cross-trains others within assigned area of responsibility as directed by management.
• Assists other areas within the unit or department during times of special need or staffing shortages.
• May be required to work night or weekend shifts.
• May rotate work settings, including patient registration, bedside registration, and other SMH campus environments.
• May provide coverage for the SMH Financial Lobby Office.
• Develops and maintains comprehensive knowledge of the health system organization and completes all assigned annual organizational education.
• Meets expectations for productivity, accuracy, and point-of-service collections.
• Attends quarterly department meetings unless absence is approved by management in advance.
• Performs pre-registration functions as requested.
• Performs other related duties as required or assigned.

Required Skills

• Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
• Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
• Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.

• Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.

• Identifies customer service concerns and resolves and/or initiates service recovery.

• Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.

• Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.

• Provides resources for financial assistance.

• Stays abreast of insurance and billing codes updates.

• Verifies Medicare Medical Necessity and issues ABNs for none covered services.

• Issues and explains insurance waivers, as necessary.

• Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.

• Performs other related work as required or requested.

Required Skills

• Pre-Registration/Registration: Completes all steps of pre-registration/registration, verifies patient identity and demographic information, and captures health insurance benefit eligibility based on contract/regulatory requirements. Ensures proper consent for patient treatment is obtained.

• Mammography Scheduling: Schedules patients for Mammography procedures according to established protocols, ensuring proper modality, location, insurance requirements, patient preferences, and urgency.

• Billing and Payment Education: Educates patients on billing resolution, private pay options, collection efforts, coordination of benefits, third-party payments, insurance coverage, payments, and denials. Acts as a liaison between external resources and patients for issues requiring SMH involvement.

• Coordination of Financial Documentation: Works with Patient Financial Services, Utilization Management, physicians, and medical offices to maintain consistent financial documentation and interdisciplinary collaboration.

• Regulatory Compliance: Adheres to CMS Conditions of Participation and Section 1154(e) of the Social Security Act, ensuring proper patient signature acquisition. Verifies medical necessity and obtains signatures on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations.

• Co-Pay and Deposit Collection: Negotiates with patients and families to collect co-pays and/or deposits at the point of service, supporting POS collection goals.

• Financial Assistance Referrals: Triage, document, and refer patients to Medicaid vendors or financial assistance per the Illinois Fair Patient Billing Act and SMH procedures.

• Pre-Authorization/Pre-Certification: Identifies services requiring pre-authorization and works with physicians to meet eligibility requirements prior to service.

• Account Rejection Resolution: Analyzes and resolves rejected accounts from various hospital sources, ensuring verification of patient benefit eligibility and reimbursement from all payer sources, or suitability for financial assistance.

• Staff Training and Coverage: Orients and cross-trains others within the department and provides coverage during staff absences or special needs.

• HIPAA and Regulatory Compliance: Ensures compliance with all HIPAA, Joint Commission, CDC, SMH, and state and federal regulations. Educates patients about Advance Directives, Medicare D coverage, and the grievance process as appropriate.

• Knowledge Maintenance: Maintains up-to-date knowledge of applicable regulations, including the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act, and completes all required annual organizational education.

• Legal Forms Compliance: Completes Illinois DHS legal forms for psychiatric admits in compliance with state and hospital policies, providing relevant education to patients and families.

• Flexible Work Settings: May rotate between different work settings such as patient registration, bedside registration, or SMH campus environments, and provide coverage for the SMH Financial Lobby Office.

• Productivity and Accuracy: Meets expectations for productivity, accuracy, and point of service collections. Attends quarterly department meetings unless otherwise approved.

• Additional Duties: Performs other related work as assigned.

Required Skills

Principal Duties & Responsibilities: 

Interacts frequently, affectionately, and respectfully by smiling, touching, and holding children. Speaks in a friendly, calm, soft and courteous manner within close proximity of the child.

Respects and observes children’s interests. Intervenes when needed to maintain safety. Enhances children’s play with language, toys and activities. Encourages and models the appropriate behaviors and expectations.

Communicates directly with each child at the child’s level. Engages and communicates constructively with children during activities and routines. Positively extends children’s thinking and actions.

Maintains availability and responsiveness to children’s needs, questions, and requests. Acknowledges feelings with sensitivity and demonstrate appropriate expression of emotions.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

Practices positive discipline techniques in guiding children’s behavior according to MMC’s guidelines.

Maintains attentiveness, flexibility and support with children and others during transitions among classrooms.

Curriculum:

Implements a developmentally appropriate curriculum based upon the guidelines set forth in the Creative Curriculum which reflects observations and assessments of individual children. Plans a daily schedule which balances activities using the Creative Curriculum lesson plan.

Designs an environment which responds to children’s individual development, physical and emotional needs and interests through the use of Creative Curriculum. Fosters positive self-concepts by supporting individuality, independence, and choices. Encourages creative expression. Respects diversity by providing anti-bias, non-sexist language, images, and experiences which reflect both center and global communities.

Creates documentation of children’s accomplishments through anecdotal notes, observations and portfolios.

Faculty/Parent Interactions:

Acknowledges parents and all classroom visitors. Invites input from parents regarding their child’s development and care. Responds to parents’ comments and concerns with sensitivity, interest, and respect.

Maintains confidentiality. Establishes and maintains a Primary Care giving relationship with individual children and their families. Assists in the planning and attend center/classroom events and meetings.

Communicates verbally and in writing with parents regarding the development and specific activities of the children in their primary care. Shares resources with parents through discussions, articles, parent boards, etc.

Physical environment, health safety and nutrition:

Maintains and follow all safety and health rules of the center. Supervise children at all times. Demonstrates awareness of entire group while working with a small group or individuals. Encourages children to utilize appropriate health, safety and nutritional practices.

Knows the number of children in assigned group and maintains ratios at all times. Maintains accurate attendance records throughout the day. Completes appropriate paperwork (i.e. accidents, medication, etc.).

Keeps environment and equipment safe, clean and attractive. Encourages respect for classroom materials.  Alerts others supplies are needed. Organizes materials on low, open shelves for children to use independently.

Required Skills

Principal Duties & Responsibilities: 

• Interact frequently, affectionately, and respectfully by smiling, touching, and holding children. Speak in a friendly, calm, soft and courteous manner within close proximity of the child.  (E)
• Respect and observe children’s interests. Intervene when needed to maintain safety.  Enhance children’s play with language, toys and activities.  (E)
• Communicate directly with each child at the child’s level. (E)
• Engage and communicate constructively with individual children during activities and routines. Take every opportunity to positively extend children’s thinking and actions.  (E)
• Be available and responsive to children’s needs, questions, and requests. (E)
• Encourage and model social behavior and expectations which are developmentally appropriate. (E)
• Acknowledge feelings with sensitivity and demonstrate appropriate expression of emotions. (E)
• Practice positive discipline techniques in guiding children’s behavior according to Memorial Child Care’s Guidelines for positive discipline. (E)
• Be attentive, flexible and supportive of children and their families during transitions to and from classrooms. (E)

Curriculum

• Implement a developmentally appropriate curriculum based upon the guidelines set forth in the Creative Curriculum which reflects observations and assessments of individual children. (E)
• Assist in the design of an environment which responds to children’s individual developmental levels, physical and emotional needs and current interests through the use of Creative Curriculum. (E)
• Foster positive self-concepts by supporting individuality, independence, and the ability to make choices. (E)
• Encourage creative expression. (E)
• Demonstrate respect for diversity by providing anti-bias, non-sexist language, images, and experiences which reflect both center and global communities. (E)
• Share ideas in planning a daily schedule which provides a balance of activities using the Creative Curriculum lesson plan. (E)
• Assist in the documentation of children’s accomplishments through anecdotal notes, observations and portfolios. (E)

Faculty/Parent Interactions

• Acknowledge parents and all classroom visitors. Demonstrate a friendly, courteous and professional manner.  (E)
• Respond to parents’ comments and concerns with sensitivity, interest, and respect. Maintain confidentiality. (E)
• Participate in a Primary Care giving relationship with individual children and their families. (E)
• Share appropriate information with parents on a daily basis regarding the development and specific activities of the children in their primary care. Utilize appropriate written communication tools as assigned. (E)
• Assist in the planning and attend center/classroom events and meetings. (E)

Physical Environment, Health, Safety and Nutrition

• Maintain and follow all safety and health rules of the center. (E)
• Supervise children at all times. Demonstrate awareness of entire group while working with a small group or individuals. (E)
• Know the number of children in your group and maintain ratios at all times. (E)
• Maintain accurate attendance records throughout the day. (E)
• Complete appropriate paperwork (i.e., accidents, medication) (E)
• Encourage children to utilize appropriate health, safety and nutritional practices. (E)
• Keep environment and equipment safe, clean and attractive. Encourage respect for classroom materials.  Notify designated individual in advance when supplies are needed. (E)
• Assist in arrangement of space in clearly defined, well organized activity areas. (E)
• Organize a variety of materials on low, open shelves for children to use independently. (E)

Professionalism

• Maintain confidentiality about issues concerning other faculty members, children and families or Memorial Child Care management and operations. Must not involve parents in center concerns. (E)
• Become very familiar with ages and stages of development for those children under your care.. Understand the general areas of physical, social, cognitive and emotional development for this age group. (E)
• Support organizational mission, philosophies, values, goals, and policies to parents, co-workers, and community. (E)
• Ensure continuity of care for children by reporting to work on time and maintaining consistent attendance, arranging and communicating leave requests in advance. (E)
• Respect and adhere to staffing schedules which may be adjusted as programs needs change and may include working in another classroom. (E)
• Demonstrate flexibility and openness to new ideas in child care practices. (E)
• Attend faculty meetings, training sessions and other center events. (E)
• Continue professional growth by attending courses, asking for feedback, and reading professional literature. (E)
• Receive constructive criticism with an attitude that indicates a willingness to improve. Give feedback in a respectful manner.  (E)

Teamwork

• Establish and maintain a relationship of cooperation and respect with co-workers. (E)
• Assume a fair share of work. Look for ways to be helpful.  Demonstrate initiative. (E)
• Assume additional classroom and center responsibilities as needed: kitchen, pets etc. (E)
• Offer and share ideas and materials with co-workers. (E)
• Participate actively in teaching team through communication, collaboration, and curriculum planning. (E)
• Communicate directly, work to resolve conflicts quickly, and avoid gossip. (E)
• Exercise care in expressing views regarding the personal attributes or professional conduct of co-workers. Statements are based on first-hand knowledge and relevant to the interests of children and programs. (E)

Performs other duties as assigned. 

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

• Perform daily cleaning of all patient-use areas, restrooms, offices, and engage in project cleaning as needed.
• Execute tasks such as scrubbing, mopping, polishing, and using appropriate chemical mixtures.
• Interact professionally and courteously with patients, the general public, physicians, hospital personnel, and outside entities.
• Uphold Jacksonville Memorial Hospital’s behavioral standards.
• Collaborate effectively and positively with team members.
• Communicate clearly, both verbally and in writing, with co-workers and management.
• Work independently with minimal supervision.
• Be flexible with work schedules, hours, and assignments.
• Adhere to regular attendance and punctuality policies.
• Perform other related duties as required or requested.

Required Skills

Principal Duties & Responsibilities:
1. Facilitates project and program planning for a portfolio of initiatives aligned with one or more enterprise strategic priorities.
2. Partners with priority sponsors, initiative sponsors, and cross-functional teams to translate strategic priorities into actionable plans, milestones, deliverables, and success measures.
3. Provides program-level oversight to ensure assigned initiatives remain aligned with strategic objectives, approved scope, timelines, resources, and expected outcomes.
4. Manages initiative interdependencies, risks, issues, decisions, and resource constraints across the portfolio; escalates barriers and facilitates resolution with appropriate leaders.
5. Establishes and maintains governance routines, including sponsor check-ins, workstream meetings, decision forums, reporting cadences, and escalation pathways.
6. Develops and maintains program documentation, including charters, workplans, milestone plans, RAID logs, status reports, and executive summaries.
7. Monitors initiative progress, milestone achievement, risks, issues, and value realization; provides timely updates and recommendations to leaders and stakeholders.
8. Supports prioritization and sequencing of initiatives to maintain alignment with enterprise strategy, organizational capacity, and operational readiness.
9. Coordinates with change management, communications, analytics, finance, operations, quality, technical and other enabling functions to support integrated execution.
10. Identifies opportunities to improve Strategy Execution Office processes, governance, tools, templates, and ways of working.
11. Maintains professional knowledge of project management, program management, strategy execution, and healthcare industry trends.
12. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Principal Duties & Responsibilities:
1. Serves as an internal change management practitioner supporting a defined portfolio of strategic initiatives.
2. Develops and executes change management and communications plans to support initiative success, stakeholder readiness, adoption, and sustainment.
3. Conducts stakeholder analyses, change impact assessments, readiness assessments, and adoption risk assessments for assigned initiatives.
4. Partners with program managers, project teams, initiative sponsors, operational leaders, communications, education, and other stakeholders to integrate change management activities into initiative plans.
5. Creates actionable change management deliverables, including stakeholder engagement plans, sponsor plans, leader talking points, communication plans, readiness materials, FAQs, training support plans, adoption plans, and sustainment plans.
6. Supports initiative sponsors and leaders in serving as visible and effective change champions by preparing key messages, engagement materials, feedback loops, and leader actions.
7. Develops and coordinates communication strategies to ensure consistent, timely, and audience-appropriate messaging throughout the change process.
8. Identifies anticipated resistance, adoption barriers, stakeholder concerns, and change risks; recommends strategies to mitigate or address these concerns.
9. Facilitates stakeholder engagement sessions, listening sessions, readiness discussions, and feedback forums to build understanding, address concerns, and support adoption.
10. Monitors change readiness, stakeholder engagement, adoption, and sustainment indicators; gathers feedback and recommends adjustments to change plans as needed.
11. Develops executive summaries, presentations, dashboards, and reports related to change readiness, communications, engagement, adoption, and sustainment.
12. Supports deployment of standard change management methodologies, tools, templates, playbooks, and reporting practices across the organization.
13. Identifies opportunities to improve Strategy Execution Office change management practices, tools, templates, and ways of working.
14. Maintains professional knowledge of change management, communications, strategy execution, organizational development, and healthcare industry trends.
15. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.