Work With Us

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

1. Greets customers via phone and determines nature of inquiry. Assists customers with all product/service inquiries along with qualifications for specific services and products.

1. Participate in assigned online and on-the-job training to learn basic medical terminology, product/equipment information, and insurance fundamentals.

2. With assistance from other staff and manager, begins to develop knowledge of various medical products, equipment, supplies, and insurance coverage.

1. Utilizes a variety of software systems to create/maintain electronic customer accounts. Documents and modifies customer, billing, and insurance information as required.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Interprets doctors’ orders received via fax for medical equipment; determines and conveys the appropriate selection to the customer based on prescription and current insurance coverage. In the absence of doctor’s order(s), contacts medical providers to obtain dispensing approval and/or clarifies existing orders as needed.

2. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

3. Maintain an awareness of all promotions and advertisements.

4. Provides product/equipment descriptions, usage, and coordinates the delivery or shipment.

5. Contacts government payers along with private insurance carriers by phone or through the internet to determine insurance eligibility and verification of coverage for medical equipment and supplies.

6. Prepares and/or receives payment through a credit card machine. Determines the applicable insurance coverage and collects customer co-payments at time services are rendered.

7. Coordinates the delivery of medical equipment, supplies, and associated items at customer request or as business needs dictate (as required by work location).

8. Conducts the necessary research to locate and price specialty items as needed.

9. Identifies and explains situations to customers that require incurring out-of-pocket expense or possible insurance denial. Completes and files the required paperwork associated with these cases.
   
10. Prepares work orders and coordinates their successful implementation with the appropriate internal and external resources.

11. Rotates work settings (to include retail, office, phone, and/or hospital environments) as assigned by management or as otherwise required.

12. Serves as a back-up for others, especially during times of special needs or staff absences.

13. Provides training and educational experiences for lesser-experienced staff.

14. May cross-train in other areas of intake as required covering business needs.

15. Performs other related work as required or requested.

Required Skills

• Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
• Effectively perform general clerical and administrative functions.
• Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
• Pre-register and register all types of patients across multiple software systems.
• Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
• Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
• Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
• Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
• Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
• Ensure accurate documentation of patient information.
• Check and restock supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and maintain patient confidentiality.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.
• Perform other related duties as required or requested.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

1. Patient Care Services:

• Provides care to patients under the direction of a Registered Professional Nurse and/or Licensed Physician according to Memorial Medical Center policies, procedures and standards of care:
• Obtaining vital signs manually and with equipment
• Performing an EKG
• Performing phlebotomy on patients age 5 and above.
• Perform sterile insertion of foley catheter as per physician order
• Collecting stool, urine and other samples from patients
• Fitting patients for crutches and orthopedic splinting supplies
• Assisting providers with sterile procedures—before, during and after
• Transporting patients in the department and to other departments
• Dressing simple wounds with clean technique
• Communicating with patients and their families
• Performing an Initial Screening on low acuity patients
• Assisting patients during the discharge process
• Assists behaviorial health patients using de-escalation techniques

• Assists in the admission of patients, (i.e. placing patients in room, preparation of patient for examination, obtaining initial and/or repeat vital signs, and communicates any unusual circumstances to the Registered Professional Nurse and/or Licensed Physician).

• Maintains operating knowledge of both the Trauma and ACLS protocols
  • • Assists in maintaining equipment, corrects equipment malfunctions and report malfunctions for repair.
    • Assists in providers in maintaining a sterile field during procedures.
    • Assists provider/nurse with rapid infuser setup, arterial line setup, chest tube placement, EVD placement
    • Maintains supplies of acute care carts (trauma, neuro, central line)

• Maintains appropriate documentation skills.

• Performs clerical functions (i.e. receives, opens and distributes mail; answers, places and routes telephone calls and pages utilizing appropriate communication skills and procedures; maintains appropriate level of clerical supplies; manages Radiology communication slips appropriately; processes completed ED patient record accurately, timely, and in appropriate manner; transmits records to attending physicians in accordance with Department policy and procedures).

• Communicates with Pre-Hospital personnel in accordance with Department policy and procedures utilizing appropriate communications equipment and logs.

• Understands and functions appropriately for all Medical Center and Department “Conditions”.

• Provides preceptor functions as directed by Manager and/or Supervisor.

• Maintains familiarization with location and operation of equipment and procedure manuals for Department.

• Practices appropriately for the safety of patients, (i.e., uses side rails appropriately, disposes of infectious waste appropriately, addresses spill appropriately and initiates incident reports as appropriate).

• Demonstrates professionalism (i.e., attends or reviews 75% of staff meetings minutes, documenting review with signature and date; actively pursues opportunity to increase knowledge within area of responsibility; maintain patient confidentiality; complies with professional appearance policy; presents at work on time and maintains satisfactory attendance in accordance with department Ill/Absent policy).

• Participates in collecting data for Quality Improvement activities, assists in identifying patient care problems for study and applies Quality Improvement findings to patient care.

2. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.:

3. Performs other related work as required or requested.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

• Plan, organize, coordinate, and control all activities in Patient Access, including appropriate delegation of duties and responsibilities among supervisors, team leads, and staff positions.
• Maintains a high degree of awareness of patient situations; responds to those situations promptly and efficiently.
• Develops quality indicators and monitors/audits data to assure accurate, effective, and productive work flow.
• Manage daily department operations to ensure efficiency and timeliness in provision of services by constant enforcement of inspecting agency standards.
• Embodies the Memorial Health Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

• Maintains visibility and rounds on staff routinely.
• Serves as educational resource and subject matter expert in knowledge of hospital, department and Joint Commission policies and procedures related to Patient Access.
• Perform personnel related functions including but not limited to recruitment and selection, performance reviews, counseling, disciplining, and payroll.
• Develop and follow the department budget.
• Investigate all physicians, patient, and departmental complaints with involved parties and document all follow up actions taken.
• Write and enforce departmental policies and procedures.
• Hold routine staff meetings and in-services as needed to provide staff with guidance and information to perform their duties.
• Ensure that staff members are practicing according to federal and state requirements.
• Plan, recommend, and direct Patient Access departmental operating budget and ensure that the department operates within allocated funds.
• Assure the maintenance of department reports and statistics for administrative and regulatory purposes.
• Initiate quality control measures and evidence based practice techniques.
• Serve on committees to provide technical expertise and advice as needed.
• Serves on the Survey Readiness Task Force.
• Uphold and exemplify the mission, vision, values and behavioral standards of Memorial Healt.
• Actively engage in leadership activities that create and/or promote Great Patient Experiences, create Great Results and make Lincoln Memorial Hospital a Great Place to Work to fulfill the strategic plan of Lincoln Memorial Hospital and Memorial Health System.
• Provide the necessary leadership and support that will remove obstacles and enable staff to perform their work efficiently and effectively.
• Performs other related work as required or requested.