Work With Us

Required Skills

• Understands how soiling occurs, including the difference between soluble and insoluble soil and how each is addressed during the cleaning process.

• Maintains cleaning carts and Environmental Services closets in a clean, stocked, and organized condition in accordance with department policy.

• Demonstrates knowledge of Environmental Services chemicals, including their proper use and dilution rates.

• Performs hard surface floor care including dust mopping and wet/microfiber mopping.

• Vacuums carpeted surfaces using an upright vacuum cleaner.

• Handles and properly disposes of all waste streams, including regulated medical waste generated in the hospital setting.

• Cleans and maintains intravenous pumps (IV or Sigma Smart Pumps).

• Cleans inpatient rooms on a daily basis.

• Performs discharge and transfer cleaning procedures in both inpatient and outpatient settings.

• Performs isolation cleaning procedures while utilizing appropriate Personal Protective Equipment (PPE).

• Responsible for cleaning offices and conference rooms, including furniture setup and arrangement as needed.

• Performs specialized cleaning procedures required in laboratory settings.

• Routinely cleans public and non-public restrooms and locker rooms.

• Performs between-case and terminal cleaning in inpatient and outpatient special procedure areas.

• Cleans pharmacy IV clean rooms according to required standards.

• Reports facility repair issues (e.g., wall damage, ceiling tile replacement, leaking fixtures, burnt-out lights) to department leadership or submits appropriate work orders.

• Maintains all equipment (cleaning carts, upright vacuums, pagers, etc.) in accordance with department guidelines.

• Performs general maintenance of hard and soft flooring.

• Follows departmental safety procedures when using chemicals and equipment and reports any discrepancies.

• Reports any injuries or incidents to department leadership and completes required injury reports.

• Completes all assigned duties proficiently and within designated time frames.

• Participates in required training, meetings, and annual computer-based learning modules within designated time frames.

• Remains familiar with departmental policies and procedures and monitors departmental communication boards.

Customer Service Standards

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet and Feet techniques as outlined in department policy and understands their impact on patient satisfaction and third-party patient survey processes.

Additional Responsibilities

• Performs other related duties as assigned or requested.

Required Skills

1. Supports Organization Development programs from initiation to conclusion. Supports coordination of new colleague onboarding and ensures coordination of inventory and distribution of materials and supplies related to OD programs and offerings.

1. Provides support for the department by processing of ordering and payment of items for the department. Responsibilities include maintaining records of purchases and budgeted amounts; and updating budget spreadsheet on a weekly basis with purchases. Responsible for updating the departments’ expenses and budget against financial reports on a monthly basis, and providing accurate and timely update to leadership. Responsible for communicating with Finance any adjustments or changes, as well as conducting monthly review of P card transactions to submit to leader for approval. Processes monthly mileage reports for members of the team, and validates and prepares travel documentation for all department colleagues for leadership approval.

1. Provides administrative support for the System Director, Organization Development by maintaining daily schedule, coordinating meetings, screening and distributing incoming mail and responding to routine correspondence; triaging phone calls; managing files, greeting visitors and ascertaining nature of business and direct to appropriate individual; managing paper flow for approval/authorization, etc.

1. Actively supports leadership with tasks related to colleagues to support efficient and effective functioning of the division. Includes processing and updating colleague time off requests by compiling requests, updating leader calendar, and reviewing time cards on a bi weekly basis. Ensures colleague recording of time is accurate and complete, and notifies leader when ready for approval.  Responsible for maintaining colleague files, assisting with completion of items on onboarding checklist for new colleagues, processing of colleague reimbursements, and preparing items for leadership signatures, etc.

1. Serves as convener to department meetings by coordinating meeting agendas, locations, times and recording, transcribing and distributing meeting follow up. Responsible for querying appropriate individuals to create meeting agendas, and ensure all aspects of meeting prep, note taking, action items and follow through are captured and communicated effectively. Maintains strict confidentiality concerning all discussions and decisions.

1. Provides administrative support for Organization Development Division programming. Works in partnership with colleagues to ensure all projects are appropriately documented, planned, controlled, communicated and executed.

1. Requisitions supplies and equipment as needed for learning opportunities and programs. Assists in the care and maintenance of department equipment, supplies, and the Memorial Center for Learning and Innovation.

1. Serves as a thought partner and committed resource to ensure that MHS is able to develop the capabilities and capacities of our healthcare workforce to meet current and future business demands and promotes a culture of continuous learning and improvement to support the strategies and goals of Memorial Health System.

1. Serves as backup for the Executive Assistant for the Vice President, Organization Development and Chief Learning Officer during scheduled or prolonged absences.

1. Manages large amounts of sensitive, confidential information concerning personnel, financial, strategic, and business information contained in minutes, letters and other documents, as well as through meetings, discussions and interventions. Maintains strict confidentiality concerning all correspondence and job related activities. Develops and maintains productive relationships with System Leadership Team, leaders, and employees, to aid in MHS goal and objective accomplishment.

1. Serves as resource person on committees, task forces, meetings and activities to assist the hospital and system achieve strategic objectives.

1. Maintains professional affiliations as appropriate. Enhances professional growth and development through participation in education programs, current literature, in-service meetings/ seminars, and workshops.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Direct Clinical Services
• Participate in rotating on-call schedule for crisis intervention during daytime hours.

• Provide 25 hours of billable service per week to individuals within the Case Management program.

• Establish initial data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment sources in the community.

• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Make appropriate referrals to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.

• Refer to, and work closely with, appropriate community resources to assure client linkage to appropriate coordination resources and delivery of appropriate services.

• Provide practical assistance to clients to improve their ability to cope within the community within the least restrictive setting possible (e.g. assistance with transportation, budgeting, locating housing, and/or identifying vocational training opportunities).

• Complete concurrent documentation at time of service with clients.

2. Client Information System
• Establish appropriate professional files, including: intake evaluations, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.

• Complete required administrative forms (such as: case opening/closing, transfer, Expense Vouchers, etc.). Collect necessary information for billing and fee collection.

• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.

3. Training Activities/Professional Growth
• Supervisor and employee mutually identify professional goals to enhance job skills.

• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.

• Complete all mandatory education requirements by specified deadlines.

• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

4. Consultation/Networking
• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.

• Meet with supervisor to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.

• Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

• Schedule to attend psychiatric consultation meetings, including treatment plan review meetings.

• Share relevant client data with other parties sharing responsibility for treatment (e.g. supervisor, treating physician, and involved collaterals).

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Job Relationships
• Communicate directly to the Director, Case Management Services for clinical supervision, crisis intervention, clarification of program procedures and policies.

• Adhere to MHS/MBH Behavioral Standards.

7. Other Job Responsibilities
• Participate in after-hours emergency services as indicated.

• Ability to accommodate evening and weekend hours when requested.

• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Safety and Security:

• Control entry and exit of colleagues and visitors to the unit.
• Check in visitors and ensure all belongings are properly stored before granting access.
• Monitor unit surveillance and cameras, alerting colleagues to potential safety issues.
• Provide a visible deterrent to prohibited activities.
• Report any security or safety risks to all staff.
• Assist in maintaining a safe environment and report unsafe conditions.
• Under the direction of the Registered Nurse, use verbal de-escalation techniques to manage disputes and diffuse potentially violent situations.
• Physically manage combative or violent individuals as necessary, under the guidance of the Registered Nurse.
• Conduct searches of persons, patient belongings, and rooms to ensure safety.

Communication:

• Promptly greet others in a friendly manner.
• Use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet & Feet to direct others.
• Respond to questions and provide direction within the scope of the role.
• Facilitate accurate and professional communication with nursing staff, physicians, patients, and visitors through various methods.
• Use the Physician Profile to ensure accurate paging of physicians.

Information Processing:

• Prioritize stat orders and immediate needs.
• Accurately process orders and input data into the electronic medical record.
• Maintain accurate paper records for non-computerized items.
• Refer patient/visitor concerns to nursing or customer service staff.
• Direct news media inquiries to nursing or public relations staff.

Medical Records Maintenance:

• Assemble admission chart packs and ensure patient identifiers are on all forms.
• Scan patient documents to Medical Records.
• Gather and copy necessary paperwork for patient transfers to other units and facilities.
• Manage sensitive and confidential patient and family information.

Service Requisitions:

• Collaborate with Nursing Material Specialists to ensure adequate supplies are available.
• Review new supplies and equipment upon arrival, validating accuracy and placement.
• Send service requisitions to interdisciplinary departments.
• Facilitate equipment maintenance with Biomed or the appropriate department.

Unit Operations:

• Complete basic patient care tasks as directed by the registered nurse.
• Serve, monitor, and collect food trays and utensils.
• Respond to call lights and bed/chair alarms.
• Provide direct patient observation and complete observation rounds as delegated.
• Assist in safety checks upon patient admission and room checks.
• Expedite timely patient admission, discharge, and transfer to facilitate flow.
• Participate in quality improvement activities by maintaining logs and statistical records.
• Act as a preceptor as needed.
• Handle medications from the pharmacy, ensuring they are secured or delivered to licensed staff.
• Assist with stocking unit supply stations.

Accountability:

• Comply with established policies, procedures, standards, and guidelines.
• Follow the chain of command.
• Utilize time and resources effectively and efficiently.
• Maintain cleanliness of the unit, service areas, and equipment.
• Collaborate with all members of the healthcare team.
• Support and participate in planned changes enthusiastically.
• Accept responsibility for the timely completion of assigned tasks.

Additional Duties:

• Perform other related work as required or requested.

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soils, and the cleaning process involved.
• Maintains a clean, stocked, and organized cleaning cart and Environmental Services closet per department policy.
• Knowledgeable about the specific use of Environmental Services chemicals and their dilution rates.
• Performs dust mopping and wet/microfiber mopping on hard surface floors.
• Vacuums carpeted areas using an upright vacuum cleaner.
• Handles and disposes of all waste streams, including regulated waste in the hospital.
• Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).
• Cleans in-patient rooms daily.
• Implements A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet and Feet techniques, understanding their impact on patient surveys.
• Performs discharge and transfer cleaning in both in-patient and out-patient settings.
• Follows isolation cleaning procedures, using appropriate Personal Protective Equipment (PPE).
• Responsible for cleaning offices, conference rooms, and furniture arrangement.
• Proficient in cleaning procedures for laboratory settings.
• Routinely cleans public and non-public restrooms and locker rooms.
• Conducts between-case and terminal cleaning in special procedure areas.
• Cleans the pharmacy clean (IV) room.
• Reports facility repair issues (e.g., wall patching, ceiling tiles, leaks) to leadership and submits work orders as needed.
• Maintains all equipment (cleaning carts, vacuums, pagers) following department guidelines.
• Performs general maintenance of hard and soft flooring.
• Adheres to safety procedures with chemicals and equipment use; reports discrepancies.
• Reports injuries to leadership and submits appropriate injury reports.
• Completes all duties proficiently and within designated time frames.
• Participates in required training, meetings, and completes annual learning modules on time.
• Familiar with departmental policies and procedures, monitoring communication boards.
• Performs other related work as required or requested.

Required Skills

1. Operates a variety of electrical equipment in a cardiovascular catheterization laboratory during a variety of procedures.

1. Monitors the patient’s electrocardiogram during procedures, alerts the physician of any irregular heart activity or change in pressure.  Charges the patient appropriately for the procedure.

1. Performs patient pre-procedure teaching. Obtains consent forms signed by the patient prior to the procedure.

1. Provides education to MMC employees and/or community as needed.

1. Prepares patient for the procedure.

1. Acts as a circulator in the case, connect monitoring lines, check pulses, collect and set up appropriate equipment for the case.

1. Performs as a sterile assistant, assist the physician in scrubbing and maintaining a sterile field, assist the physician with catheter and/or equipment insertion and removal.  Dress and/or suture insertion site following the procedure.  Set up arterial pressure line (if needed) or pull sheath and obtain hemostasis.

1. Assists in the use of arterial closure devices.  

1. Records, interprets, and calculates various types of data collected during the procedure.

1. Maintains equipment, corrects equipment malfunctions and reports malfunctions for repair.

1. Instructs technologists and others in the performance of technical procedures, operations of equipment, and collection and interpretation of data.

1. Demonstrates knowledge of the proper operation of x-ray equipment used in the Cath Lab.

1. Monitors and is responsible for quality assurance of the x-ray equipment.

1. Participates in the on call rotation.

1. Collects appropriate past patient information for the physician to review.

1. Adheres to behavioral standards.

1. Performs other related work as required or requested.

Required Skills

1. Operates a variety of electrical equipment in a cardiovascular catheterization laboratory during a variety of procedures.

1. Monitors the patient’s electrocardiogram during procedures, alerts the physician of any irregular heart activity or change in pressure.  Charges the patient appropriately for the procedure.

1. Performs patient pre-procedure teaching. Obtains consent forms signed by the patient prior to the procedure.

1. Provides education to MMC employees and/or community as needed.

1. Prepares patient for the procedure.

1. Acts as a circulator in the case, connect monitoring lines, check pulses, collect and set up appropriate equipment for the case.

1. Performs as a sterile assistant, assist the physician in scrubbing and maintaining a sterile field, assist the physician with catheter and/or equipment insertion and removal.  Dress and/or suture insertion site following the procedure.  Set up arterial pressure line (if needed) or pull sheath and obtain hemostasis.

1. Assists in the use of arterial closure devices.  

1. Records, interprets, and calculates various types of data collected during the procedure.

1. Maintains equipment, corrects equipment malfunctions and reports malfunctions for repair.

1. Instructs technologists and others in the performance of technical procedures, operations of equipment, and collection and interpretation of data.

1. Demonstrates knowledge of the proper operation of x-ray equipment used in the Cath Lab.

1. Monitors and is responsible for quality assurance of the x-ray equipment.

1. Participates in the on call rotation.

1. Collects appropriate past patient information for the physician to review.

1. Adheres to behavioral standards.

1. Performs other related work as required or requested.

Required Skills

1. Operates a variety of electrical equipment in a cardiovascular catheterization laboratory during a variety of procedures.

1. Monitors the patient’s electrocardiogram during procedures, alerts the physician of any irregular heart activity or change in pressure.  Charges the patient appropriately for the procedure.

1. Performs patient pre-procedure teaching. Obtains consent forms signed by the patient prior to the procedure.

1. Provides education to MMC employees and/or community as needed.

1. Prepares patient for the procedure.

1. Acts as a circulator in the case, connect monitoring lines, check pulses, collect and set up appropriate equipment for the case.

1. Performs as a sterile assistant, assist the physician in scrubbing and maintaining a sterile field, assist the physician with catheter and/or equipment insertion and removal.  Dress and/or suture insertion site following the procedure.  Set up arterial pressure line (if needed) or pull sheath and obtain hemostasis.

1. Assists in the use of arterial closure devices.  

1. Records, interprets, and calculates various types of data collected during the procedure.

1. Maintains equipment, corrects equipment malfunctions and reports malfunctions for repair.

1. Instructs technologists and others in the performance of technical procedures, operations of equipment, and collection and interpretation of data.

1. Demonstrates knowledge of the proper operation of x-ray equipment used in the Cath Lab.

1. Monitors and is responsible for quality assurance of the x-ray equipment.

1. Participates in the on call rotation.

1. Collects appropriate past patient information for the physician to review.

1. Adheres to behavioral standards.

1. Performs other related work as required or requested.