Work With Us

Required Skills

Education

• High school diploma required

Licensure/Certification/Registry

• Must successfully complete assigned annual education through Healthcare Business Insights

Experience

• Minimum of one (1) year of business office experience, preferably in areas such as Patient Access, billing, collections, insurance principles/practices, or accounts receivable

• Completion of 12 (twelve) hours of coursework in a business or healthcare-related field may be considered in lieu of business office experience

• Previous experience in Patient Access is highly desirable

Knowledge, Skills, and Abilities

• Comprehensive knowledge of tasks performed across various Patient Access Service areas to ensure customer satisfaction and accurate reimbursement

• Excellent interpersonal and patient relations skills, with the ability to maintain emotional composure and exercise sound judgment in all interactions

• Working knowledge of computers, including the ability to enter and retrieve data from registration software and other required applications/systems

• Strong attention to detail, critical thinking, and problem-solving abilities

• Excellent oral and written communication skills, with the ability to maintain professionalism in high-pressure situations

• Flexibility and the ability to exercise judgment and initiative, especially in stressful or rapidly changing environments

• Ability to manage competing priorities independently and effectively

• Strong negotiation and persuasion skills when educating and communicating with patients and families

• Knowledge of medical terminology, medical procedural (CPT), and diagnosis (ICD-10 CM) coding, as well as hospital billing claims is preferred but not required

Required Skills

• Understands how soiling occurs, including the difference between soluble and insoluble soil and how each is addressed during the cleaning process.

• Maintains cleaning carts and Environmental Services closets in a clean, stocked, and organized condition in accordance with department policy.

• Demonstrates knowledge of Environmental Services chemicals, including their proper use and dilution rates.

• Performs hard surface floor care including dust mopping and wet/microfiber mopping.

• Vacuums carpeted surfaces using an upright vacuum cleaner.

• Handles and properly disposes of all waste streams, including regulated medical waste generated in the hospital setting.

• Cleans and maintains intravenous pumps (IV or Sigma Smart Pumps).

• Cleans inpatient rooms on a daily basis.

• Performs discharge and transfer cleaning procedures in both inpatient and outpatient settings.

• Performs isolation cleaning procedures while utilizing appropriate Personal Protective Equipment (PPE).

• Responsible for cleaning offices and conference rooms, including furniture setup and arrangement as needed.

• Performs specialized cleaning procedures required in laboratory settings.

• Routinely cleans public and non-public restrooms and locker rooms.

• Performs between-case and terminal cleaning in inpatient and outpatient special procedure areas.

• Cleans pharmacy IV clean rooms according to required standards.

• Reports facility repair issues (e.g., wall damage, ceiling tile replacement, leaking fixtures, burnt-out lights) to department leadership or submits appropriate work orders.

• Maintains all equipment (cleaning carts, upright vacuums, pagers, etc.) in accordance with department guidelines.

• Performs general maintenance of hard and soft flooring.

• Follows departmental safety procedures when using chemicals and equipment and reports any discrepancies.

• Reports any injuries or incidents to department leadership and completes required injury reports.

• Completes all assigned duties proficiently and within designated time frames.

• Participates in required training, meetings, and annual computer-based learning modules within designated time frames.

• Remains familiar with departmental policies and procedures and monitors departmental communication boards.

Customer Service Standards

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet and Feet techniques as outlined in department policy and understands their impact on patient satisfaction and third-party patient survey processes.

Additional Responsibilities

• Performs other related duties as assigned or requested.

Required Skills

• Understands how soiling occurs and the difference between soluble and insoluble soils, and the cleaning process involved.
• Maintains a clean, stocked, and organized cleaning cart and Environmental Services closet per department policy.
• Knowledgeable about the specific use of Environmental Services chemicals and their dilution rates.
• Performs dust mopping and wet/microfiber mopping on hard surface floors.
• Vacuums carpeted areas using an upright vacuum cleaner.
• Handles and disposes of all waste streams, including regulated waste in the hospital.
• Cleans and handles intravenous pumps (IV or Sigma Smart Pumps).
• Cleans in-patient rooms daily.
• Implements A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet and Feet techniques, understanding their impact on patient surveys.
• Performs discharge and transfer cleaning in both in-patient and out-patient settings.
• Follows isolation cleaning procedures, using appropriate Personal Protective Equipment (PPE).
• Responsible for cleaning offices, conference rooms, and furniture arrangement.
• Proficient in cleaning procedures for laboratory settings.
• Routinely cleans public and non-public restrooms and locker rooms.
• Conducts between-case and terminal cleaning in special procedure areas.
• Cleans the pharmacy clean (IV) room.
• Reports facility repair issues (e.g., wall patching, ceiling tiles, leaks) to leadership and submits work orders as needed.
• Maintains all equipment (cleaning carts, vacuums, pagers) following department guidelines.
• Performs general maintenance of hard and soft flooring.
• Adheres to safety procedures with chemicals and equipment use; reports discrepancies.
• Reports injuries to leadership and submits appropriate injury reports.
• Completes all duties proficiently and within designated time frames.
• Participates in required training, meetings, and completes annual learning modules on time.
• Familiar with departmental policies and procedures, monitoring communication boards.
• Performs other related work as required or requested.

Required Skills

1. Maintains and demonstrates appropriate knowledge of changing pharmacy practice.

2. Willing and able to communicate with patients, families, physicians and staff to discuss issues related to medication therapy. Responds to patient requests in a timely manner.

3. Ability to work independently to identify and appropriately resolve drug therapy problems.

4. Ability to exercise sound professional judgment while reviewing and verification of orders.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Ability to manage operational workflow, set priorities, and respond quickly to changing demands with minimal supervision.

7. Serves as a role model for all staff through compliance with professional and regulatory standards, and with all Health System policies and Behavior Standards.

8. Ability to use electronic drug information sources and other tertiary references to provide accurate, timely drug information upon request.

9. Responsible for activities of pharmacy technicians to ensure that all activities are performed completely, accurately, and safely and meet the intent of both state and federal laws.

10. Compounds, prepares, packages and dispenses pharmaceuticals according to all state and federal law requirements

11. Counsels patients upon request

12. Documents all recommendations and interventions in the electronic medical chart

13. Commits to sharing their knowledge, skills, experience, and values in preparing the “next generation” of pharmacists

14. Performs other duties as assigned.

Physical Requirements: Repetitive use of hands and fingers (e.g., preparing IV admixtures, use of a computer keyboard). May require lifting and carrying light loads, including boxes, equipment, unit dose-cassettes, and IV solutions and stooping or kneeling. Sitting, walking, or standing for long periods of time (4-8 hours) is often necessary. Must be able to physically operate the equipment used for the job.

Occupational Hazards: Potential for exposure to infectious patients and materials, though rare. Potential for exposure to hazardous and toxic substances including chemotherapy, cytotoxic drugs, and cleaning solutions. Potential for sticks or cuts by needles and other sharp, potentially contaminated items. Potential for musculoskeletal injuries if proper lifting and carrying techniques are not used.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Perform a variety of MRI procedures on patients of all ages, according to established standards, policies, procedures, protocols and guidelines.
2. Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees.
3. Maintain skills in performing emergency and routine patient care as required.
4. Administer agents / pharmaceuticals under the supervision of the Radiologist.
5. Utilize proper infection control practices per the department procedure manual.
6. Ensure adequate levels of inventory. Monitor the condition of equipment and supplies to ensure the safe and efficient operations of the department; report problems to proper authority. Review and recommend equipment / supply purchases.
7. Ensure the integrity of, proper recording and transmission of patient information.
8. Ensure the safety of patients, visitors and employees.
9. Participate in flexible work hours that coincide with workload demands, overtime required when necessary.
10. Maintain current credentials as required by ALMH.
11. Acquire and maintain knowledge of current trends and developments in MRI.
12. Perform other duties as assigned.
13. Ensure appropriate consent forms and patient history forms are completed and signed.
14. Ensure that exams are completed in a prompt manner for interpretation.
15. Monitor patient condition and take appropriate action to ensure continuity of patient care.
16. Ensure patient comfort, safety and modesty throughout procedures.
17. Participate in routine call assignment.
18. Maintain cleanliness of rooms, equipment, and other work areas and assist with transportation of patients.
19. Perform clerical tasks, which include scheduling exams and faxing results.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Follows nursing process of assessment, planning, intervention and evaluation, incorporating physical as well as psycho-social needs of designated patient populations in person, and over the telephone. Practices within professional scope and current standards of care. Applies the Minimum Necessary Standard when accessing protected health information.
• Documents according to professional scope and current standard of care ensuring that entries are complete. Reviews quality audits and makes improvements accordingly.
• Assists in various aspects of patient flow process including, but not limited to securing/stocking necessary supplies, preparing exam room and patient for examination, assisting the provider with the exam or procedure, providing treatments and medications as ordered by the provider and cleaning/disinfecting exam/treatment area after use.
• Assists with various aspects of diagnostic testing including obtaining and/or preparing specimens, labeling/recording, and communicating results. Performs miscellaneous CLIA-waived testing. May perform EKG’s/rhythm strips, spirometry, pulse oximetry, nebulizers, as well as other testing outlined by the provider.
• Assists clinic in meeting financial goals related to revenue and expense. Obtains appropriate insurance referrals and pre-certifications. Finds most cost effective means when securing/stocking necessary supplies.
• Responsible for working with team to improve processes and implement quality plans, and provide a high level of patient satisfaction.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Required Skills

1. Perform clerical duties necessary for patient registration into the Radiology information System.

1. Transport patient to and from the imaging procedure room.

1. Provide patient assistance during the imaging exam process.

1. Utilize proper infection control practice.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees.

1. Maintain a clean and safe work environment in area of assignment.

1. Stock rooms.

1. Fold linen.

1. Assist imaging staff with inventory management.

1. Take call as required.

1. Manage phone calls.

1. Under direction of the appropriately licensed staff, mix oral contrast per Radiologist approved protocol.

1. Under the direction of the appropriately licensed staff, load the pressure injectors per Radiologist approved protocol.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Perform a variety of nuclear medicine imaging, Hybrid PET/CT imaging and therapeutic procedures on patients of all ages, according to established standards, policies, protocols and guidelines.

• Advanced procedures including
• PET/CT exams
• Shunt patency exams
• Brain death studies
• Octreoscan

Therapeutic administrations including

• Inpatient and Outpatient ¹³¹I ablations
• Strontium/Samarium
• Xofigo
• SPECT/CT Imaging
• Attenuation Correction and diagnostic quality studies
• Oral and IV contrasted studies 

Maintain technical skills relating to imaging factors.

Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees.

Maintain skills in performing emergency and routine patient care as required.

Maintain technical skills with the performance of bariatric imaging to include the operation of bariatric patient transfer devices.

Maintain technical skills with the performance of imaging of ICU patients.

Utilize proper infection control practices per the department procedure manual.

Monitor the condition of equipment and supplies to ensure safe and efficient operations of the department.

Ensure proper recording and transmission of patient information.

Comply with department procedure regarding employee / patient incident reports.

Participate in continuing education and maintain knowledge of current and new technology.

Perform quality control procedures in accordance with manufacture guidelines on all Nuclear Medicine imaging equipment.

Successfully perform biweekly Normalization of PET/CT scanner and keep proper records of   Remove this requirement is obsolete.

Capable of modifying existing protocols and building new protocols for the PET/CT scanner.

Capable of resolving camera issues-calling support, rescheduling patients, rearranging the schedule, and able to assist field engineers when needed.

Monitor Preventative Maintenance of both scanner and contrast injector.

Maintain proper safety measures in handling of all radiopharmaceuticals and employee radiation exposure dosage.

Capable of working independently and provide guidance to Level I & II Technologists. Assist with the instruction of radiography students and new employees.

Participate in flexible work hours that coincide with workload demands, overtime required when necessary.

Take call as required to assigned area of department.

Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Perform clerical duties necessary for patient registration into the Radiology information System.

1. Transport patient to and from the imaging procedure room. 

1. Provide patient assistance during the imaging exam process. 

1. Utilize proper infection control practice. 

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees. 

1. Maintain a clean and safe work environment in area of assignment. 

1. Stock rooms. 

1. Fold linen. 

1. Assist imaging staff with inventory management. 

1. Take call as required. 

1. Manage phone calls. 

1. Under direction of the appropriately licensed staff, mix oral contrast per Radiologist approved protocol. 

1. Under the direction of the appropriately licensed staff, load the pressure injectors per Radiologist approved protocol. 

1. Performs other related work as required or requested. 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.