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Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm – I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes –  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  – I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

1. Task assignments will consist of, but not be limited to, the following:

• Conducts scheduled and unscheduled physical inspections and cycle counts of inventory.
• Receives and stocks inventory materials, supplies, and equipment in the department.
• Picks and delivers re-supply inventory materials for par locations, scheduled orders, patient orders, special orders, etc. within accepted timeframes.
• Completes the necessary documentation associated with the receiving, stocking, distribution, and inventory of products and equipment.
• Enters inventory data into an electronic database for the purpose of tracking, monitoring, and documenting inventory levels and movement of durable equipment.
• Contacts other internal and external sources to secure inventory items, if necessary, and coordinates their delivery.
• Handles and transports floor-stock medications from Pharmacy to procedural area per the Medication Handling, Security, and Access by Non-licensed Hospital Staff Policy and Procedure.
• Anticipates and recognizes urgent situations, problems (or potential problems) while showing an awareness of and responding to customer needs appropriately; takes action to resolve these issues to produce the most desirable outcome.

1. Communication, education, and participation should be as follows:

• Assists department leadership in the creation and implementation of quality monitoring systems
• Assists department leadership with process improvements
• Acts as an informal leader when department leadership is not available on site
• Conducts orientation, training, and cross training of new and/or existing staff as determined appropriate by supervisor
• Completes additional cross training as determined appropriate by supervisor
• Attends and constructively participate in educational events, informational opportunities, operational committees, and work groups as determined appropriate by supervisor.
• Carry outs routine and non-routine assignments in a constructive, cooperative manner, with emphasis on quality and timeliness

1. Responsible for team effort in addition to maintaining specific routine assignments, assists other staff members with task completion and appropriate training.

1. Responsible for condition of equipment, work environment, and affiliate property. Should be able to identify and report abnormalities in equipment performance, willing to protect affiliate property, and report damage.  Willing to keep work areas neat and clean.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs various laboratory tests, evaluates data, verify the validity of patient test results through the evaluation of quality control sample values prior to reporting patient test results.

1. Obtains blood and other body fluids from inpatients/outpatients of all ages, employees etc. as requested by authorized personnel.

1. Operates hospital computer system acquiring necessary patient information to enter, delete or credit the patient’s accounts.

1. Perform preventative maintenance and follows equipment manufacturers troubleshooting guide to solve instrument problems.

1. Demonstrates knowledge and theory behind instrumentation functions and malfunctions and decides when to use “back-up” instrument.

1. Operates all instruments in assigned areas and performs all technical procedures with minimal supervision.

1. Assists in orientation/training of new employees as directed.

1. Participates in continuing education, meets requirements for all mandatory in-services.

1. Assists in overall operations of the Lab including cost effective practices and safety regulations.

1. Assists manager in overall departmental operations.

1. Promotes health and safety in the work environment.

1. Actively participates in competency assessment process.

1. Maintains cross training in at least 2 technical areas

1. Maintains confidentiality of information regarding all patient testing/results as detailed by hospital policy

1. Assures compliance with all local, state, federal and national regulatory agencies.

1. Performs other duties as assigned.

Required Skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Basic knowledge of neuroanatomy, physiology, basic electronics, pattern recognition, EEG instrumentation, and pharmacological conditions that influence EEG procedures.
• Basic computer skills to include Microsoft Word, Excel, and PowerPoint.
• Ability to multi-task.
• Ability to deal with severely ill patients.

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

1. Provides ongoing workforce management-related expertise and support to clinic leadership.

1. Manages all aspects of staff scheduling for the clinic. Works collaboratively with the Manager, Patient Services and Manager, Clinical Services to meet scheduling needs.

1. Analyzes RVU trends and data from various sources to help answer questions related to workforce staffing needs. Researches industry standards, via MGMA, Action OI or other advisory groups, as it pertains to workforce management in a primary care setting.

1. Monitors staffing, volumes, productivity, and service levels to optimize staffing while maintaining service level standards.

1. Analyzes schedule performance, forecast accuracy, underlying assumptions, historical trends and make continuous adjustments and improvements to the forecasting, headcount planning and scheduling process.

1. Partners with the Regional Administrator and Human Resources on identifying root causes of employee turnover, overtime and other variables that may impact the stability of the workforce.

1. Supports system-wide workforce management strategies and initiatives.

1. Works closely with the Regional Administrator on building the business case and subsequently submitting clinical and non-clinical position requisitions.

1. Coaches and mentors operational leaders to assist in moving labor performance closer to established budgeted objectives and performance levels.

1. Leads the design and implementation of the clinic’s succession, retention and performance management plans

1. Serves as the back-up to the Manager, Patient Services.

1. Analyzes PTO submissions and approve/deny based on their effect on operations.

2. Serves as the primary point of contact for all staff and provider call-ins. Ensures appropriate dissemination of communication to the operational teams impacted by planned or unplanned absences. 

3. Provides analytical support for special projects.

4. Trains staff, leaders and providers on the utilization of API and serves as the SME for all reporting available within API, API Business Analytics and HR Scorecard.

5. Ensures timely completion of documentation to include, but not limited to, clinic payroll, physician weekly productivity reports, and specialist reports.

6. Assists Regional Administrator with annual preparation of clinic specific aspects of the budgeting process.

7. Assists Regional Administrator in analysis of job functions, job titles, and re-structuring of work.

8. Provides input into the development of employee performance appraisals and disciplinary processes.

9. Provides significant input on hiring, discipline and termination activities

10. Supports all patient satisfaction efforts.

11. Maintains confidentiality of sensitive employee data, financial information and of all system information.

12. Performs other related work as required or requested.

Required Skills

• Perform Patient assessments with patients in a specific service area.

• Assign an Occupational Therapy treatment diagnosis.

• Establishes plan of care with objective, measurable goals.

• Provides interventions supported by evidenced based practice in accordance to the established plan of care

• Assesses the effectiveness of treatment and modifies treatment to achieve goals.

• Plans for discharge.

• Communicates with patient, family, caregivers and members of team to promote maximum benefit of care.

• Provide patient care documentation that meets quality standards and supports ethical billing practice.

• Demonstrates ability to organize workload and manage time effectively.

• Maintains positive working relationship with patients and referral base.

• Demonstrates teamwork by routinely offering to help others or assisting others whenever needed.

• Demonstrates ability to handle difficult and/or stressful situations appropriately.
• Performs other related work as required or requested.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job the employee is required to walk, stand, bend and reach.
• The employee will frequently be required to lift, push and pull weight of at least 1 to 5 pounds.

Mental Demands

• Ability to work under stress and adapt to changing conditions.