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Required Skills

1. Provide direct first and second level IT/IS support to customers and clients with an emphasis on first call resolution. While providing excellent customer service.

1. Triage, find resolutions, and/or provide possible work around for customer related issues and inquiries within the requirements of MH IS policies and procedures.

1. Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

1. Accurately and succinctly identify and communicate customer issues to various IS Division teams for appropriate distribution and identification of issues.

1. Document and update all information, details related to customer issues, steps taken to resolve, or attempts to resolve. Facilitate escalation to appropriate IS support teams as defined in the support documentation.

1. Perform troubleshooting and repair on hardware including computers, laptops, peripherals, printers, scanners, pagers, mobile devices, network connectivity, etc.

1. Acts as liaison between customer departments, Information Services, and software vendors to resolve issues, answer questions, and complete requests for service.

1. For the Helpdesk role, resolve problems or issues over the phone or remotely. Able to walk users through steps for identifying or resolving issues.

1. Use of remote administration and other tools as needed to provide accurate and creative solutions to problems of moderate complexity.

1. Follows-up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.

1. Provide innovative and accurate feedback for the development and maintenance of customer and community facing support documentation.

1. Perform other duties including answering incoming telephone calls to the department, and participating in on call duties and off-site location support

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
  • COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
  • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs duties in capacity of “scrub” technologist as prescribed by hospital policies and procedures.

• Sets room for routine, uncomplicated, or multi-procedure cases with supplies and equipment.
• Assists circulator in checking equipment.
• Assists circulator in obtaining supplies prior to bringing patient to room.
• Has basic knowledge of instrumentation and its appropriate use.
• Checks instrumentation regarding cleanliness, function, correct number of pieces, and completeness of tray.
• Has basic knowledge of surgical procedures.
• Organizes and maintains a neat, clean mayo, instrument, and back tables.
• Attempts reasonable anticipation of sequence of instrumentation.
• Properly identifies and labels medication.
• Keeps track of sponges, needles, and instruments during procedure at all times.
• Relays accurate identification of specimens and cultures.
• Organizes and assists in end-of-case clean up.
• Separates sharp and delicate instruments during clean up.
• Assists in pulling cases.
• If trained to do so, perform skin closure per hospital policy with the appropriate suture materials and suturing techniques.

1. Assists in maintenance of safe environment for patients and staff.

• Has knowledge and applies principles of good aseptic practice (i.e., appropriate scrub length, OR attire, proper gowning, gloving, and draping methods).
• Checks sterile supplies for proper packaging and dating.
• Actively assists in recognizing and reporting breaks in sterile technique.
• Requests assistance of Central Sterile personnel in preparation of instruments for immediate reuse.
• Follows protocol for universal blood- and body-fluid precautions at all times.
• Prevents loss of instruments by thorough search of drapes before they are discarded.

• Assists in the orderly function of the OR.
• Demonstrates flexibility in a team effort (i.e., takes required supplies from circulator when offered).
• Checks room for and put away excess supplies and equipment.
• Takes initiative and seeks appropriate opportunities to update and maintain surgical skills (i.e., requests certain cases and attends inservices).
• Assists in checking to-follow cases for completeness and accuracy.
• Assists in orientation of new personnel.
• Actively participates in checking and maintaining assignment by participating as a permanent team member.
• Participates in updating surgeon’s preference list.
• Reports to assigned room on time.
• Understands and follows disaster plan.

1. Follows hospital/unit policies, procedures, and behavioral expectations.

• Uses designated lines of communication and authority.
• Willingly assists co-workers to facilitate patient care.
• Maintains current CPR certification (CPR education and exam mandatory in the presence of physical limitation impeding CPR certification. Required demonstration of skills to optimal level of ability).
• Attends or participates in mandatory inservices.

1. Performs other related work as required or requested.

Required Skills

1. Serves as a learning consultant to internal and external customers to assess learning needs at the group and individual level and determine recommendations in order to analyze, design, develop, implement and evaluate a learning solution that will support business outcomes.

1. Collaborates with the customer to set expectations, define the problem and learning solution. Applies a systematic process for discovering and analyzing human performance gaps. Plans for future improvements in human performance gaps by designing and developing learning plans and solutions to close those gaps.

1. Conducts needs assessments, competency assessments and gap analyses as necessary to assist in the identification of learning opportunities to enhance learning strategies. Serves as a change champion by modeling the behaviors associated with MHS’s change management model to support the implementation of large scale changes within the health system.

1. Develops learning plans and creates applicable timelines for creation and implementation of new learning opportunities. Determines human, facilities, budgetary and equipment resource requirements, schedules activities and ensures that all offerings are appropriately documented, planned, controlled, communicated and executed. 

1. Creates learning experiences that enable the learner to achieve desired learning outcomes. Determines the appropriate modality (e.g. classroom, virtual, video, blended) while considering the learning objectives, adult learning principles and instructional methods.

1. Demonstrates facilitation skills coupled with exceptional listening skills; strong oral and written communication skills; and demonstrated competency in presentation of in-person and virtual educational opportunities.

1. Partners with Communications Consultants to effectively brand and promote learning opportunities and maintain relevant content on Memorial Central and Workplace.

1. Demonstrates proficiency in managing multiple projects and programs. Exercises rigor in managing tasks, deliverables and needed resources.  Completes assigned programs within prescribed timeline and budget.  Evaluates implementations and makes adjustments accordingly.

1. Develop and enhance relationships with various individuals and groups across the health system to further enhance learning strategies. Pro-actively sources opportunities for learning and rounds with key partners to assess organization needs.

1. Facilitates the reporting and analysis of relevant metrics to provide meaningful reports to understand the utilization, improvement, and opportunities within the organization such as the division’s quarterly scorecard. Collaborates with other departments to gather data as needed. Researches and documents the effectiveness of efforts and implements changes to continually improve outcomes and services offered.

1. Evaluates trends in adult learning and implements innovations to continually improve the learning experiences provided. Review journals, abstracts, and scientific literature in existing and emerging learning modalities and technologies, including underlying educational principals. Seeks out and drives learning “best practices” throughout the health system, and shares learning experiences across the network of formal and informal educators within the health system.

1. Manages large amounts of sensitive, confidential information concerning personnel, financial, strategic, and business information contained in minutes, letters and other documents, as well as through meetings, discussions and interventions. Maintains strict confidentiality concerning all correspondence and job related activities. Develops and maintains productive relationships with System Leadership Team, leaders, and employees, to aid in MHS goal and objective accomplishment.

1. Serves as resource person on committees, task forces, meetings and activities to assist the hospital and system achieve strategic objectives.

1. Maintains professional affiliations as appropriate. Enhances professional growth and development through participation in education programs, current literature, in-service meetings/ seminars, and workshops.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Principle Duties & Responsibilities:

• Complete setup, stock and sanitation of workstations following standard procedures.
• Accurately assemble patient meals to order.
• Deliver patient meals and nourishments accurately and in a timely manner, according to proper procedures.
• Responds to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

1. SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
2. COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
3. QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
4. EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

• Identifies situations that may indicate a violation or infraction of food service/room service policies and report to management accordingly.
• Adequately inventory nursing units for bulk nourishments and tube feedings.
• Deliver and stock bulk nourishments on nursing units as ordered.
• Rotates food stock based on use by dates following standard procedures.
• Retrieves soiled trays from nursing units in a timely manner.
• Performs sanitation duties according to department procedures, including but not limited to recording of food temperatures and sanitizer test logs.
• Demonstrates use of quality improvement in daily operations.
• Identifies and responds appropriately to patient and customer satisfaction issues.
• Prepares, replenishes and serves a variety of foods.
• Transport food, supplies and equipment as directed.
• Safely operates a variety of food service equipment including but not limited to Panini grill, turbo chef oven, indication cook top, meat slicer, food processor, immersion blender, tomato slicer, garbage disposal, pulper, and dish machine.
• Records appropriate information on various documents per department procedure including but not limited to production sheets, food waste evaluation form, catering inventory sheets, deposit tapes, and cash drawer verification log.
• Perform routine clerical tasks such as answering telephone, using vocera, operating cash register, and money handling.
• Performs other related work as required or requested.