Work With Us

Required Skills

1. Communication

• Promptly and courteously greets others in a friendly manner.

• Receives and directs others by using AIDET and Greet & Feet.

• Within scope of job description, responds to questions and provides direction.

• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

• Updates and maintains call light system assignments accurately and efficiently during each shift.

• Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.

1. Information Processing

• Prioritizes stat orders and immediate needs.

• Processes orders accurately.

• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

• Refers patient/visitor concerns to nursing and/or customer service staff.

• Refers news media to nursing or public relations staff.

• Demonstrates safe, accurate, and effective use of office equipment.

• Writes legibly and clearly.

1. Medical Records Maintenance

• Assembles chart forms.

• Puts patient identifier on all chart forms.

• Thins charts when needed and forwards documents to Medical Records.

• Files patient data after review by nurse.

• Sends discharge patient record to Medical Records.

• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.

• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.

• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

• Sends service requisitions to interdisciplinary departments.

• Promptly and accurately enters data and maintains unit activity sheets as directed.

• Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Unit Operations

• Utilizes time and resources effectively and efficiently.

• Assists in maintaining safe environment and reports unsafe conditions.

• Completes assigned tasks accurately and timely.

• Completes basic patient care tasks as directed by registered nurse.
• Freshens drinking water.
• Serves/collects food trays.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation as delegated.

• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

• Participates in QI activities; maintaining logs, statistical records, and data collection.

• Acts as a preceptor as needed.

• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.

• May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.

• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.

• Follows the chain of command.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area, and equipment.

• Cooperates with all members of the healthcare team.

• Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Upholds the mission and vision of MHS.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

1. Communication

• Promptly and courteously greets others in a friendly manner.

• Receives and directs others by using AIDET and Greet & Feet.

• Within scope of job description, responds to questions and provides direction.

• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

• Updates and maintains call light system assignments accurately and efficiently during each shift.

• Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.

1. Information Processing

• Prioritizes stat orders and immediate needs.

• Processes orders accurately.

• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

• Refers patient/visitor concerns to nursing and/or customer service staff.

• Refers news media to nursing or public relations staff.

• Demonstrates safe, accurate, and effective use of office equipment.

• Writes legibly and clearly.

1. Medical Records Maintenance

• Assembles chart forms.

• Puts patient identifier on all chart forms.

• Thins charts when needed and forwards documents to Medical Records.

• Files patient data after review by nurse.

• Sends discharge patient record to Medical Records.

• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.

• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.

• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

• Sends service requisitions to interdisciplinary departments.

• Promptly and accurately enters data and maintains unit activity sheets as directed.

• Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Unit Operations

• Utilizes time and resources effectively and efficiently.

• Assists in maintaining safe environment and reports unsafe conditions.

• Completes assigned tasks accurately and timely.

• Completes basic patient care tasks as directed by registered nurse.
• Freshens drinking water.
• Serves/collects food trays.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation as delegated.

• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

• Participates in QI activities; maintaining logs, statistical records, and data collection.

• Acts as a preceptor as needed.

• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.

• May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.

• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.

• Follows the chain of command.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area, and equipment.

• Cooperates with all members of the healthcare team.

• Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Upholds the mission and vision of MHS.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. The nurse anesthetist participates in departmental duties coordinated by the Director of Anesthesia. These include, but are not limited to:
2. Organizing and coordinating an adequate number of personnel to staff a coordinated number of operating rooms, labor analgesia, respond for emergencies, and perform preoperative anesthesia evaluations.
3. Assuring an on-call roster is available for the department and to the hospital.
4. Assuring a steady restocking of medical supplies and pharmaceuticals.
5. Evaluating new equipment, medical supplies, and pharmaceuticals.
6. Verifying the QA/QI program, to include necessary insurance information in the development of monitoring of the quality and appropriateness of the anesthesia patient care.
7. Substantiating the department compliance program, including the billing/charging surveillance audit. Aids in assuring that the anesthesia meets or exceeds all hospital licensing standards.
8. Assigning providers to anesthesia cases when they are in charge of the daily schedule.
9. Gives input on selecting potential new employees.
10. Participating in the bi-monthly CEU program, by attendance or presenting at the meeting
11. Attendance at staff meeting.
12. Complies with all HIPPA requirements.
13. Serve as clinical preceptor for nurse anesthesia students.
14. Take call as assigned.
15. Performs other related work as required or requested.

Required Skills

1. Identifies patient accounts with credit balances and prioritizes the daily reconciliation and processing of each account.

2. Analyzes credit balances on patient accounts and confirms the reason and validity of refunds or contractual adjustments prior to processing.

3. Approves and processes individual account refunds, contractual adjustments, or write-offs up to authority limit granted. Refers items above this level to supervisor or manager for approval prior to processing.

4. Identifies situations in which contractual adjustments are warranted by determining the original billed amounts as compared to the amounts allowed and prescribed by Medicare / Medicaid and/or managed care contracts, as applicable.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

· SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

· COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.

· QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

· EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Uses an electronic spreadsheet to calculate contractual or credit adjustments and documents/posts these amounts to the appropriate account using system software.

7. Communicates orally and in writing with internal and external insurance representatives and/or governmental agencies (as applicable) to obtain insurance verification and to resolve account questions and billing issues.

8. Identifies errors or omissions and initiates corrections on accounts with credit balances.

9. Researches and reconciles unidentified payments and posts such payments to the appropriate account or initiates refunds as appropriate.

10. Researches and resolves payment issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to management.

11. Provides input regarding system edits designed to identify and ensure consistent and compliant data necessary for processing medical claims.

12. Responds to requests from internal departments regarding the billing, adjustments, and crediting of medical claims.

13. Documents online systems and electronic files to ensure accurate data is noted regarding the status payment and credit adjustment of claims.

14. Ensures compliance to Medicare/Medicaid and/or managed care contract guidelines and processes at each work step to facilitate accurate and timely reimbursements to the organization.

15. May assist with special projects, analyses, or audits.

16. As directed and defined by management, orients and cross-trains on other unit duties which are outside of regularly assigned area of responsibility. May serve as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

17. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Serves as scrub assistant or hemodynamic/documentation monitor on all procedures working closely with the physicians and direct care staff communicating pertinent patient information to provide patient focused care.

1. Assists in the care of patients by providing timely, accurate, precise patient testing results.

1. Participates in multidisciplinary task teams, as assigned, to provide the continuum of care to patients.

1. Able to document all pertinent patient information as needed within the scope of practice.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Maintains patient confidentiality.

1. Maintains universal precautions.

1. Applies the knowledge of growth and development to appropriate patient populations.

1. Participates in performance improvement activities such as patient satisfaction, physician satisfaction, team satisfaction, and patient outcomes, performing surveys as necessary.

1. Assists families and patients by teaching the skills and information necessary for successful patient care, incorporating age-specific criteria and assessment of readiness to learn.

1. Develop personal annual educational plan with continuing education of either hospital based or approved outside resources.

1. Able to operate all equipment efficiently in the department to include imaging, electronic and computer equipment utilized in the department within the scope of practice.

1. Assists with Cath Lab procedures in accordance with established policies, procedures, and regulatory guidelines.

1. Able to troubleshoot and assess equipment failure and provide a backup plan when needed.

1. Assures that all supplies are available as needed for each procedure.

1. Assists with surgical procedures, i.e. pacemaker, implantable defibrillators, TAVR, etc. in accordance with established policies, procedures, and regulatory guidelines.

1. Serves as a technical resource to co-workers and aids in the resolution of technical problems.

1. Provides training to fellow staff on new procedures methodologies as needed.

1. Ensures that all information and calculations required are accurately labeled prior to documenting into the hemodynamic monitor system.

1. Adheres to hospital policy and procedures in regards to radiation safety and protection of self, staff, physicians, patients, and family members.

1. Able to take call as required to meet the demands of the department.

1. Works cohesively with all staff to create and maintain a work schedule suitable for the needs of the organization.

1. Delegates appropriately to non-licensed staff in accordance with job descriptions, license requirements, and standards of practice.

1. Develop and maintain positive and open relationships with staff and team leader to provide quality patient focused care.

1. Serves as a participant to meet all regulatory agency guidelines both on the state and the federal level, which includes JCAHO, CLIA, Medicare, and all other agencies.

1. Demonstrates willingness to learn new techniques and assume additional responsibilities as needed within the scope of practice.

1. Adheres to the behavioral standards.

1. Strives to be effective and utilize resources efficiently.

1. Perform other duties as necessary and/or assigned.

Required Skills

1. Biopsychosocial Assessment
   • Utilizing specialized knowledge and experience, make assessment of patients’ psychosocial needs, home situation and economic constraints
     • Psychiatry assessments must be completed within 3 working days of patient’s admission and include regulatory mandated information.

1. Community Resources
   • Serve as liaison between patients/ families and community agencies
   • Coordinate information and referrals for financial and community resources to link patients/families to the appropriate resources.
   • Serve as resource to clinical team, patients and families regarding entitlement to programs and support services
   • Develop strong working relationships with internal and external healthcare organizations and community resources.
   • Work with patients to formulate an individualized plan to obtain medication, particularly, in light of Medicare coverage limitations including the facilitation of enrollment in various drug companies’ patient assistance programs when warranted

1. Care Delivery
   • Work closely and collaboratively with the clinical care team across sites of care
   • Assist the team with care delivery by scheduling appointments, arranging interpreters, assisting with the completion of forms, ensuring that patients can access services, and arranging transportation to and from medical appointments as needed
   • Participate in clinic office visits, team rounds, or family conferences with when needed based on site of care

1. Care Transitions
   • Coordinate patient care with other disciplines involved in the plan of care and maintain appropriate documentation
   • Confer with the patient, family, and clinical team to obtain information to coordinate efficient and quality patient care.
   • Build relationships with primary care providers, skilled nursing facilities, and the community to promote continuity of care

1. Embody the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
  • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
  • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Support
   • Provide crisis intervention and supportive counseling for patients and their families as needed
   • Serve as patient advocate, assisting with navigation of patient eligible resources and programs
   • Provide patients and families with support and information to overcome personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care
   • Assist patients to effectively utilize available resources to meet their personal health needs and help them develop their own capabilities
   • Evaluate patients’ ability to independently manage self and locate alternative resources when limitations are identified

1. Advance Care Planning
   • Maintains a working knowledge of relevant medical/legal issues that impact patient care, e.g., advance directives, power of attorney, and guardianships.

1. Counseling
   • When requested, provide group, individual, and family counseling to patients and their families as requested

1. Discharge Planning
   • Initiate discharge planning when patient is admitted.
   • Assure that discharge plans are secured when patient is medically ready for discharge
   • Assure that all necessary information has been transmitted to next provider of care.

1. Record documentation for all social work activities in the electronic medical record in a timely and thorough manner.
   • Psychiatry colleagues must document in record after each session and supports information needed for Utilization Review criteria and the patient treatment plan.

1. Adhere to department productivity standards.

1. Participate in the monitoring of quality and utilization metrics and participates in improvement efforts to refine the delivery of care to maximize clinical, quality, and fiscal outcomes.

1. Assists, as needed, in the staff training, new employee orientation, student education, community education, in-house activities, and general public relations activities.

1. Refer to ancillary teams when warranted.

1. Aware of and comply with department and hospital policy and procedures.

1. Demonstrates knowledge of care for older adults through accurate assessments, treatment and effective implementation of interventions.

1. Adhere to the NASW Code of Ethics.

1. Comply with the Illinois Mental Health Code and Confidentiality Act.

1. Participate in continuing education and in-service training to support professional growth and expertise.

1. Perform other related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.