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Required Skills

1. Perform clerical duties necessary for patient registration into the Radiology information System.

1. Transport patient to and from the imaging procedure room. 

1. Provide patient assistance during the imaging exam process. 

1. Utilize proper infection control practice. 

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Maintain an excellent guest relations rapport with patients, visitors, Physicians and fellow employees. 

1. Maintain a clean and safe work environment in area of assignment. 

1. Stock rooms. 

1. Fold linen. 

1. Assist imaging staff with inventory management. 

1. Take call as required. 

1. Manage phone calls. 

1. Under direction of the appropriately licensed staff, mix oral contrast per Radiologist approved protocol. 

1. Under the direction of the appropriately licensed staff, load the pressure injectors per Radiologist approved protocol. 

1. Performs other related work as required or requested. 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Biopsychosocial Assessment

• Utilizing specialized knowledge and experience, make assessment of patients’ psychosocial needs, home situation and economic constraints
• Psychiatry assessments must be completed within 3 working days of patient’s admission and include regulatory mandated information.

Community Resources

• Serve as liaison between patients/ families and community agencies
• Coordinate information and referrals for financial and community resources to link patients/families to the appropriate resources.
• Serve as resource to clinical team, patients and families regarding entitlement to programs and support services
• Develop strong working relationships with internal and external healthcare organizations and community resources.
• Work with patients to formulate an individualized plan to obtain medication, particularly, in light of Medicare coverage limitations including the facilitation of enrollment in various drug companies’ patient assistance programs when warranted

Care Delivery

• Work closely and collaboratively with the clinical care team across sites of care
• Assist the team with care delivery by scheduling appointments, arranging interpreters, assisting with the completion of forms, ensuring that patients can access services, and arranging transportation to and from medical appointments as needed
• Participate in clinic office visits, team rounds, or family conferences with when needed based on site of care

Care Transitions

• Coordinate patient care with other disciplines involved in the plan of care and maintain appropriate documentation
• Confer with the patient, family, and clinical team to obtain information to coordinate efficient and quality patient care.
• Build relationships with primary care providers, skilled nursing facilities, and the community to promote continuity of care

Embody the Memorial Health Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

Support

• Provide crisis intervention and supportive counseling for patients and their families as needed
• Serve as patient advocate, assisting with navigation of patient eligible resources and programs
• Provide patients and families with support and information to overcome personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care
• Assist patients to effectively utilize available resources to meet their personal health needs and help them develop their own capabilities
• Evaluate patients’ ability to independently manage self and locate alternative resources when limitations are identified

Advance Care Planning

• Maintains a working knowledge of relevant medical/legal issues that impact patient care, e.g., advance directives, power of attorney, and guardianships.

Counseling

• When requested, provide group, individual, and family counseling to patients and their families as requested

Discharge Planning

• Initiate discharge planning when patient is admitted.
• Assure that discharge plans are secured when patient is medically ready for discharge
• Assure that all necessary information has been transmitted to next provider of care.

Record documentation for all social work activities in the electronic medical record in a timely and thorough manner.

• Psychiatry colleagues must document in record after each session and supports information needed for Utilization Review criteria and the patient treatment plan.

Adhere to department productivity standards.

Participate in the monitoring of quality and utilization metrics and participates in improvement efforts to refine the delivery of care to maximize clinical, quality, and fiscal outcomes.

Assists, as needed, in the staff training, new employee orientation, student education, community education, in-house activities, and general public relations activities.

Refer to ancillary teams when warranted.

Aware of and comply with department and hospital policy and procedures.

Demonstrates knowledge of care for older adults through accurate assessments, treatment and effective implementation of interventions.

Adhere to the NASW Code of Ethics.

Comply with the Illinois Mental Health Code and Confidentiality Act.

Participate in continuing education and in-service training to support professional growth and expertise.

Perform other related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Professional Nursing Care

• Age appropriate assessment.
• Data analysis to identify nursing problems.
• Defines individualized patient outcomes.
• Develops an interdisciplinary, individualized plan of care in partnership with patients and families.
• Implements specified interventions to attain expected outcomes.
• Evaluates the patient’s progress toward attainment of outcomes, revising the plan when indicated.

1. Supervision and Delegation

• Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description, individual capability and patient needs.
• Communicates patient status and caregiver performance expectations.
• Appropriately supervises performance of LPNs and unlicensed assistive personnel.
• Directs performance improvement for LPNs and unlicensed assistive personnel.
• Builds teamwork when supervising and delegating to others.

1. Communication and Collaboration

• Demonstrates effective interpersonal skills.
• Uses therapeutic communication techniques.
• Demonstrates assertiveness.
• Communicates relevant patient information to other members of the health team.
• Documents patient care according to Memorial policies and procedures. .
• Ensures appropriate implementation of physician’s orders.
• Accesses electronic data to facilitate patient care.
• Creates and maintains a collaborative work environment.
• Participates in interdisciplinary planning and decision making.
• Precepts new nursing employees and/or nursing students.

1. Quality and Safety

• Identifies and resolves safety risks.
• Participates in continuous quality improvement.
• Participates in the periodic review and revision of policies, procedures, and standards of care.
• Complies with all safety policies.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Professional Accountability

• Demonstrates ethical decision making.
• Advocates for patients and families.
• Appropriately follows the chain of command.
• Adheres to the Memorial Health System Behavioral Standards.
• Develops annual plan for own professional development.
• Participates in community health initiatives.
• Participates in community organizations.
• Contributes to nursing research activities and applies findings in clinical practice.
• Participates in nurse peer review process.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Safety and Security:

• Control entry and exit of colleagues and visitors to the unit.
• Check in visitors and ensure all belongings are properly stored before granting access.
• Monitor unit surveillance and cameras, alerting colleagues to potential safety issues.
• Provide a visible deterrent to prohibited activities.
• Report any security or safety risks to all staff.
• Assist in maintaining a safe environment and report unsafe conditions.
• Under the direction of the Registered Nurse, use verbal de-escalation techniques to manage disputes and diffuse potentially violent situations.
• Physically manage combative or violent individuals as necessary, under the guidance of the Registered Nurse.
• Conduct searches of persons, patient belongings, and rooms to ensure safety.

Communication:

• Promptly greet others in a friendly manner.
• Use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet & Feet to direct others.
• Respond to questions and provide direction within the scope of the role.
• Facilitate accurate and professional communication with nursing staff, physicians, patients, and visitors through various methods.
• Use the Physician Profile to ensure accurate paging of physicians.

Information Processing:

• Prioritize stat orders and immediate needs.
• Accurately process orders and input data into the electronic medical record.
• Maintain accurate paper records for non-computerized items.
• Refer patient/visitor concerns to nursing or customer service staff.
• Direct news media inquiries to nursing or public relations staff.

Medical Records Maintenance:

• Assemble admission chart packs and ensure patient identifiers are on all forms.
• Scan patient documents to Medical Records.
• Gather and copy necessary paperwork for patient transfers to other units and facilities.
• Manage sensitive and confidential patient and family information.

Service Requisitions:

• Collaborate with Nursing Material Specialists to ensure adequate supplies are available.
• Review new supplies and equipment upon arrival, validating accuracy and placement.
• Send service requisitions to interdisciplinary departments.
• Facilitate equipment maintenance with Biomed or the appropriate department.

Unit Operations:

• Complete basic patient care tasks as directed by the registered nurse.
• Serve, monitor, and collect food trays and utensils.
• Respond to call lights and bed/chair alarms.
• Provide direct patient observation and complete observation rounds as delegated.
• Assist in safety checks upon patient admission and room checks.
• Expedite timely patient admission, discharge, and transfer to facilitate flow.
• Participate in quality improvement activities by maintaining logs and statistical records.
• Act as a preceptor as needed.
• Handle medications from the pharmacy, ensuring they are secured or delivered to licensed staff.
• Assist with stocking unit supply stations.

Accountability:

• Comply with established policies, procedures, standards, and guidelines.
• Follow the chain of command.
• Utilize time and resources effectively and efficiently.
• Maintain cleanliness of the unit, service areas, and equipment.
• Collaborate with all members of the healthcare team.
• Support and participate in planned changes enthusiastically.
• Accept responsibility for the timely completion of assigned tasks.

Additional Duties:

• Perform other related work as required or requested.