Work With Us

Required Experience

Graduate of an accredited school of practical nursing.  Current registration in Illinois for practice as a licensed practical nursing.  Six months experience preferred.

Required Experience

Requirements for this position include: – Successful completion of junior year in a BSN nursing program or completion of at least two semesters of an ADN nursing program. Current CPR certification required. – Position involves exposure to blood, bodily fluids and tissues, contagious diseases and/or radioactive or other potentially hazardous materials. – Position requires ability to position and/or transfer an average adult patient and to withstand prolonged periods of walking/standing. – Excellent interpersonal skills.

Required Experience

Education: 

• BSN required; Master’s Degree in Nursing, Healthcare Administration, or related field preferred 

Licensure/Certification/Registry: 

• Registered Nurse (RN) license in state of Illinois required. National certification in critical care, emergency nursing, or quality improvement strongly preferred 

Experience: 

• Minimum 3–5 years of clinical experience in Emergency or Critical Care required. Experience in quality improvement, education, or clinical program development preferred. 

Other Knowledge/Skills/Abilities:

• Strong leadership, communication, and interdisciplinary collaboration skills.
• Advanced analytical and critical-thinking abilities to evaluate data and clinical performance.
• Proficiency with electronic health record data retrieval and report interpretation.
• Ability to develop and deliver educational content for diverse audiences.

Required Experience

Education: – GED or High School graduate.   Licensure/Certification/Registry: One of the following is required: – Illinois Department of Public Health EMT certification or National Registry EMT (NREMT) certification – Current Certified Nursing Assistant (CNA) certification – Enrollment in a nursing school program – Enrollment in PreMed with Biology or Chemistry major – CPR certification required.   Other Knowledge/Skills/Abilities: – Demonstration of the ability to type accurately write and/or print legibly and accurately. – Successful completion of Unit-Based orientation and clinical guidelines.

Required Experience

Minimum Qualifications: 

Education:

High School education or GED preferred.

Experience:

• One or more years of experience in food service preferred.
• Service oriented, one-year experience in position dealing with the public preferred.

Other Knowledge/Skills/Abilities:

• Knowledge of principles of food sanitation, health hazards, and the necessary precautionary measures.
• Ability to push, pull, and transport up to 30 lbs. and stand/walk for prolonged periods of time.
• Ability to multi-task while working on multiple responsibilities simultaneously.
• Interpersonal skills to interact with co-workers, medical staff, patients, team leaders and management.
• Ability to read and write, follow verbal and written instructions.
• Ability to work as a team member.
• Demonstrates excellent oral communication and customer relations skills.

Required Experience

Education:

• High school graduate or equivalent required.

Experience:

• Previous work experience in a medical office and/or customer service position preferred.
• Previous experience dealing directly with the public in person and on the phone preferred.
• Computer experience and typing skills required.

Other Knowledge/Skills/Abilities:

• Strong written and verbal communication skills required.
• Ability to multi-task and prioritize required.
• Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position:  Listening Skills, Data Entry, and Office Skills.

Responsibilities/Duties

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Required Experience

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   – Current CPR card. – Must have knowledge of physician’s office practices and policies. – Strong computer skills for documentation purposes in the electronic medical record. – Must exhibit good communication skills; ability to provide leadership to the nursing staff. – Must possess medical knowledge and the ability to perform effectively and efficiently. – Must be flexible and demonstrate strong organizational and time management skills. – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. – Ability to watch gauges, dials, or other indicators to make sure a machine is working properly. – Ability to control operations of equipment or systems. – Ability to determine the kind of tools and equipment needed to do a job.   General Skill Requirements In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements. – Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions. – Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. – Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods. – Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts. – Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively. – Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information. – Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations. – Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. – Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals. – Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations. – Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees. Education and/or Other Requirements Must be a graduate from an approved program in professional nursing with current licensure in the State of Illinois.  Previous office experience is desired.   Environmental Factors This position is performed within an environment of potential exposure to blood and body fluids.   Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. – While performing the duties of the job the employee is required to stand, bend and reach. – While performing the duties of the job the employee is required to perform repetitive hand motion and good body posture due to extended use of computer systems for patient documentation and other purposes. – The employee will occasionally be required to lift, push and pull weight of at least one to five pounds.   Mental Demands – While performing the duties of this job, the employee will be required to work under pressure and adapt to changing conditions.

Required Experience

Education:

• Minimum Master's in Social Work, Psychology, or Counseling required, preferably in social services field. 

Licensure/Certification/Registry:

• Must have or obtain IM+CANS certification within 30 days of hire.

Experience:

• Behavioral health experience preferred.

Other Knowledge/Skills/Abilities:

• Must have computer and keyboarding skills required by position. Must pass required background checks and drug screen.

Job Responsibilities:

Direct Clinical Services

• Develop initial comprehensive assessment data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide 25 hours of billable services per week to clients.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
• Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
• Clarify priority problems, goals for change, and session limits according to agency policy to assist clients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
• Manage the termination process and discharge planning to enhance clients’ abilities to retain treatment changes and/or use other available support services.
• May organize, plan and participate in therapy groups for clients and/or their families, as assigned.

Client Information System

• Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, clients' consent to current treatment and for exchange of information.
• Complete required administrative forms. Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• May prepare necessary documents/reports for DCFS as needed.

Training Activities/Professional Growth

• Supervisor and employee mutually identify professional goals that will enhance job related skills.
• Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
• Complete mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
• Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

Job Relationships

• Demonstrate through initiative and apparent effort involvement in clinical supervision.
• Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
• Adhere to MHS/MBH Behavioral Standards

Other Job Responsibilities

• Ability to accommodate evening/weekend hours.
• Perform other duties as required by agency needs.