Work With Us

Required Skills

1. Performs routine Moves, Adds, and Changes to the AVAYA telecommunication system and system adjuncts.

1. Work with users to define needs or provide training in proper use of equipment and services.

1. Assists in the design, development, testing and training of AVAYA communications software and hardware. Will also be involved in the implementation, training and testing of communications projects.

1. Works with vendor support groups to ensure proper escalation during outages or periods of degraded system performance.

1. Ensures that integrity, availability and accessibility of the network infrastructure are maximized.

1. Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.

1. Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.

1. Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.

1. Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.

1. Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.

1. Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.

1. Operate within Memorial’s Code of Conduct and Ethics at all times and constantly display Memorial’s Behavioral Standards.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description

Required Skills

• Work Prioritization: Establishes work priorities to ensure efficient organization and coordination of activities related to installing, testing, troubleshooting, and repairing electrical circuits, equipment, and appliances in compliance with codes and specifications.

• Problem Resolution: Resolves complex wiring and installation issues, determining the best approach to repair faulty electrical systems and completing intricate work orders effectively and efficiently.

• Installation and Repair: Plans the layout, installation, and repair of wiring, electrical fixtures, apparatus, and control equipment, focusing on minimizing material waste and ensuring future maintenance accessibility as per specifications and local electrical codes.

• Planning and Sketching: Prepares sketches to indicate the location of wiring and equipment or follows diagrams/blueprints, ensuring concealed wiring is installed before the completion of walls, ceilings, and flooring.

• Conduit Work: Measures, cuts, bends, threads, assembles, and installs electrical conduit using tools such as hacksaws, pipe threading machines, and conduit benders. Pulls wiring through conduit as needed.

• Testing and Safety: Tests circuit continuity to ensure electrical compatibility and safety using equipment like voltmeters, meggers, and other testing devices.

• Goal Engagement: Actively engages in achieving division goals and coordinates assigned work to meet the needs of customers, patients, and visitors, ensuring high levels of customer satisfaction.

• Efficient Practices: Develops efficient work practices that optimize the use of time and materials, maintaining a commitment to safety procedures and cleanliness standards.

• Disaster Preparedness: Thoroughly understands all hospital disaster codes and follows proper procedures promptly when required.

• Professional Appearance: Maintains an appropriate dress and appearance, projecting a positive image of Memorial Health.

• Interpersonal Skills: Interacts with patients and Memorial Health personnel courteously and professionally, adhering to the Code of Conduct of Memorial Health.

• Additional Duties: Performs other related tasks as required or requested.

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Required Skills

• Responsible for completing all steps of pre-registration/registration including patient interview, collecting insurance information, obtaining picture identification and signatures for consents, providing Advance Directive information and distributing required patient information.
• Coordinate accurate patient data collection to verify insurance eligibility and determine financial obligation, which may include collection of copayments.
• Act as the communication hub for the hospital and demonstrate ability to function well in stressful situations. Monitor alarms and weather information. Call and process all codes as needed, and provide ongoing communication support during all code and disaster situations according to policies and procedures.
• Dispatch calls to all call staff including: Administrator on Call, nurse managers, house supervisors, surgery staff, respiratory therapy, and Plant Operations. Maintain records of current on call staff. Answer incoming calls to main hospital switchboard.
• Answer incoming calls for emergency line (56700) and process timely and correctly.
• Answer Stat Code and Rapid Response calls and process timely and correctly.
• Demonstrates an ability to be flexible, willing to work alternative shifts and cover call-ins as needed. May be required to work night or weekend shifts.
• Ensures compliance with all applicable HIPAA, Joint Commission, CDC, LMH, and state and federal statues, providing required associated literature to patients at all PAS access points.
• Coordinate security efforts for LMH through monitoring of security cameras and coordination of necessary actions with Plant Operations and/or police as needed, according to policy and procedure. Check in and log visitors entering the building after normal business hours.
• Responsible for patient flow in the ED, Diagnostic Center, Acute Care Unit, Obstetrics, and Special Procedures Area. Enters patient information into department whiteboards for tracking purposes.
• Monitors the patient volumes and flow throughout the day, adjusting Patient Access staff as needed. Work with staff and leaders in other areas in order to coordinate timely patient flow and services.
• Coordinate admission and patient placement in collaboration with the Case Management Team, Nursing Leadership, and Environmental services. Consult with other departments to provide for an interdisciplinary approach to patient’s needs.
• Conducts daily audits of accounts for quality assurance and performs necessary action to correct patient accounts. Distributes corrections as appropriate.
• Conduct insurance verification tasks, including referrals and authorization for elective and emergent patients. Check eligibility for Medicare, Medicaid, private insurance, etc.
• Demonstrates ability to be organized and perform daily tasks including reporting and closeout duties. Verify census information and patient data at the end of each day to ensure accurate patient accounts.
• Monitor the patient safe, recording and securing patient valuables as needed.
• Maintain petty cash and service recovery funds. Perform daily closing duties associated with the cash drawer.
• Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences.
• Greet visitors and patients; answer patient questions (via telephone/ in person) and provide directional information as requested. Contribute to the positive customer relations and work to address any issues that arise when patients are present in order to maintain the positive experience.

Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm – I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes –  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  – I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

1. Participates as a neutral party while facilitating and interpreting medical encounters, discussions, announcements, conversations, meetings, events, and other situations as needed throughout the health system in a professional, focused manner.

1. Accurately interprets patients’ words and speech.

1. Accurately site translates written documents from English to another language.

1. Ensures patients’ questions and concerns regarding the information are appropriately addressed.

1. Demonstrates the knowledge and skills necessary to provide interpreting services appropriate to all age groups.

1. Works in teams with other interpreters to interpret difficult or lengthy situations or events.

1. Maintains accurate and timely documentation.

1. Acts as a cultural mediator when necessary to enhance communication between providers, patients, and families.

1. Demonstrates knowledge of and adheres to The National Council on Interpreting in Health Care (NCIHC) National Standards of Practice for Interpreters in Health Care, The International Medical Interpreter Association (IMIA) Code of Ethics, and Registry of Interpreters for the Deaf (RID) Code of Professional Conduct.

1. Other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Safety and Security:

• Control entry and exit of colleagues and visitors to the unit.
• Check in visitors and ensure all belongings are properly stored before granting access.
• Monitor unit surveillance and cameras, alerting colleagues to potential safety issues.
• Provide a visible deterrent to prohibited activities.
• Report any security or safety risks to all staff.
• Assist in maintaining a safe environment and report unsafe conditions.
• Under the direction of the Registered Nurse, use verbal de-escalation techniques to manage disputes and diffuse potentially violent situations.
• Physically manage combative or violent individuals as necessary, under the guidance of the Registered Nurse.
• Conduct searches of persons, patient belongings, and rooms to ensure safety.

Communication:

• Promptly greet others in a friendly manner.
• Use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet & Feet to direct others.
• Respond to questions and provide direction within the scope of the role.
• Facilitate accurate and professional communication with nursing staff, physicians, patients, and visitors through various methods.
• Use the Physician Profile to ensure accurate paging of physicians.

Information Processing:

• Prioritize stat orders and immediate needs.
• Accurately process orders and input data into the electronic medical record.
• Maintain accurate paper records for non-computerized items.
• Refer patient/visitor concerns to nursing or customer service staff.
• Direct news media inquiries to nursing or public relations staff.

Medical Records Maintenance:

• Assemble admission chart packs and ensure patient identifiers are on all forms.
• Scan patient documents to Medical Records.
• Gather and copy necessary paperwork for patient transfers to other units and facilities.
• Manage sensitive and confidential patient and family information.

Service Requisitions:

• Collaborate with Nursing Material Specialists to ensure adequate supplies are available.
• Review new supplies and equipment upon arrival, validating accuracy and placement.
• Send service requisitions to interdisciplinary departments.
• Facilitate equipment maintenance with Biomed or the appropriate department.

Unit Operations:

• Complete basic patient care tasks as directed by the registered nurse.
• Serve, monitor, and collect food trays and utensils.
• Respond to call lights and bed/chair alarms.
• Provide direct patient observation and complete observation rounds as delegated.
• Assist in safety checks upon patient admission and room checks.
• Expedite timely patient admission, discharge, and transfer to facilitate flow.
• Participate in quality improvement activities by maintaining logs and statistical records.
• Act as a preceptor as needed.
• Handle medications from the pharmacy, ensuring they are secured or delivered to licensed staff.
• Assist with stocking unit supply stations.

Accountability:

• Comply with established policies, procedures, standards, and guidelines.
• Follow the chain of command.
• Utilize time and resources effectively and efficiently.
• Maintain cleanliness of the unit, service areas, and equipment.
• Collaborate with all members of the healthcare team.
• Support and participate in planned changes enthusiastically.
• Accept responsibility for the timely completion of assigned tasks.

Additional Duties:

• Perform other related work as required or requested.

Required Skills

1. Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques.

1. Performs standard Avaya Communication Manager Administration and installation of, including but not limited to Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits.

1. Responsible for backups and restores, test and develop of disaster recovery procedures and documentation.

1. Works with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Interfaces with application development and vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

1. Installs server hardware, software and provides data communications support.

1. Ensures that integrity, availability and accessibility of the network infrastructure are maximized.

1. Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.

1. Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.

1. Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.

1. Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.

1. Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.

1. Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.

1. Operate within Memorial’s Code of Conduct and Ethics at all times and constantly display Memorial’s Behavioral Standards.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.

Required Skills

Essential Functions and Job Duties

• Thoroughly patrols buildings and grounds to prevent fire, theft, vandalism or safety hazards.
• Courteously escorts visitors, patients and staff to and from parking areas.  Responds to requests for services.
• Responds to “Code Reds” and drills in accordance with fire alarm procedures outlined in the Hospital Fire Plan. 
• Demonstrates good judgment in determining priorities in responding to emergency situations appropriately.  Controls disorderly patients in a therapeutic manner by identifying the need, level, and type of crisis intervention necessary.
• Maintains accurate and factual typed reports of logs of tour of duty.
• Compliance with departmental or Hospital directives and policy.
• Quality of patient, visitor, staff relations.  Strives to be a productive and positive-minded team member of the department and Hospital.  (Evaluator’s judgment based partially on feedback from patients, employees, and visitors.
• Extent to which appropriate safety precautions are adhered to, both personally and as it relates to others and the facility at large.
• Self-growth.
• Performs other duties as assigned.