Work with us

Required Skills

• Reception/Scheduling

• Daily direct contact with patients and customers – excellent interpersonal skills required.
• Accesses computer terminal to input, update, retrieve and review patient admission information on new and established patients.
• Answers phones and takes accurate messages.
• Confirms orders by daily contact with referral sources, attains proper patient information, written physician order and preauthorization of insurance.
• Organizes/monitors schedule for all department clinicians.
• Utilizes decision-making skills in all scheduling procedures for initial evaluations and follow-up appointments.

• Medical Records

• Establishes, prepares and files outpatient medical record charts for all services
• Copies, files, faxes, scans and routes outpatient medical records and correspondence to physicians, medical records department and third party payers.
• Pulls medical record charts daily for all service areas.

• Billing

• Checks billing sheets daily for accuracy and complete information
• Inputs patient data, charges and adjustments on a daily basis
• Generates statistical billing data s requested by manager/director.

• Rehab Support

• Assists with rehabilitative services for patients of all ages under the direct supervision of the therapists and/or assistant.
• Transports patients to and from therapy in accordance with patient schedule.
• Prepares the patient and treatment area prior to and following treatment procedures.
• Maintains inventory of rehabilitation equipment and assists for ordering of supplies.
• Provides coverage for other staff when needed.
• Demonstrates support for and participates as requested in accomplishing Rehab Services goals and objectives.

• Schedules all appointments and maintains efficient Master schedule for OT/PT/SLP. Keeps manager informed of concerns regarding wait times.

• Answers phone and greets customers in a friendly manner.

• Registers patients, verifies physician’s orders, updates demographics and insurance on existing patients and obtains signature for proper billing.

• Pre-certifies patients insurance when needed to ensure payment and correct billing.

• Completes discharge process on all patients. Forwards appropriate record information to Health Information.

• Participates in Competency Assessment Process.

• Performs other duties as assigned or requested.

Required Skills

Interacts with a variety of hospital personnel, doctors’ offices, patients, and visitors in a manner that enhances delivery of patient care and promotes positive relationships:

• Cooperates with personnel from other departments in a friendly, effective manner.
• Welcomes and directs visitors courteously.
• Answers telephone promptly and identifies unit, self, and job title.
• Uses paging system for physicians, anesthesiologists, and other personnel.
• Uses intradepartmental intercom system.
• Locates surgical personnel upon request.
• Places telephone calls upon request.
• Distributes mail to employee mail boxes.
• Behaves in accordance with hospital guest-relations programs, goals, and MMC Statement of Values.

Processes and communicates information accurately and clearly according to established procedure:

• Discriminates and sets priorities for received information.
• Receives and delivers telephone messages for doctors and residents.
• Receive Anesthesia calls regarding central lines, etc., and route appropriately to CRNA or physicians.
• Delivers emergency and or patient-related telephone messages to personnel.
• Provides appropriate verbal or written information to other departments as necessary.
• Refers requests from news media to Public Relations department.
• Operates pneumatic-tube system correctly.
• Operates hospital computer terminals correctly.
• Operates multi-line phone and several phones efficiently and effectively.
• Operates and maintains normal office machines with care and efficiency.

Performs non-clinical nursing tasks according to policy and established procedure:

• Sends for patients.
• Assembles and imprints OR records with addressograph for patient’s chart.
• Assigns surgical assistants and volunteers to run errands per request.
• Processes patient transfers or admits to the appropriate unit.
• Runs daily schedules for the OR staff and other pertinent hospital departments.
• Runs scheduling reports for physicians and OR staff.
• Calls for x-rays for added cases.
• Runs patient-billing report from Cerner system.
• Provides admitting with patient count based on the OR record of operation.
• Watches patients at front desk while waiting for units to pick up.
• Runs errands, picks up x-rays, and delivers specimens on weekends.

Maintains unit record according to established procedure:

• Completes patient charges for OR and Anesthesia patients during the day of surgery.
• Checks and balances OR record of operation with patient-charge sheet.
• Checks and balances OR and Anesthesia records.
• Completes patient records on Cerner system for ELL and CVOR from previous day by 10 a.m. daily.
• Completes pre-anesthesia evaluation sheets for next-day patients.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

Requisition services and maintains supplies and equipment for unit according to need and cost-containment objectives:

• Informs medical secretary of needed office supplies in respect to established standard quantities.
• Places supplies in proper location.
• Maintains adequate supplies of required OR forms.
• Completes dietary requisition for surgeons’ lounge monthly.

Assists in promoting efficient functioning of the unit in the interest of patient care.

• Complies with hospital and departmental policies, procedures, and behavioral expectations.
• Follows designated lines of communication and authority in department.
• Assists co-workers when time allows.
• Keeps orderly work area.
• Assists in on-the-job instruction to new secretary trainees.
• Rotates shifts for weekend and complete coverage.
• Notifies appropriate OR, AM Admit, Anesthesia, Holding, and Recovery Room staff of all added and canceled cases.
• Attends 65 percent or a minimum of 6 unit-staff meetings per year, whichever number is greater. Seeks excused absence from supervisor when needed.  Reviews and signs minutes.
• Attends mandatory inservices.
• Meets punctuality and attendance expectations.
• Consistently utilizes time and resources effectively and efficiently.
• Cooperates with all members of the health care team.
• Maintains personal cleanliness and appearance.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Discourages gossip with and about others; does not repeat rumors.

Performs secretarial duties and OR scheduling duties according to established procedure and specific instructions of supervisor.

• Schedules cases accurately with pertinent information noted.
• Notifies specialty-resource nurses regarding special equipment and instrument requests.
• Checks scheduling computer for conflicts in scheduling.
• Refers physician’s office complaints to appropriate nursing personnel.
• Confirms scheduling of tentative cases.
• Schedules other departmental services needed (i.e., C-arm from X-ray).
• Notifies Anesthesia department concerning scheduled patients.
• Accurately prepares computerized OR schedule for next day’s surgery.
• Prints preference lists and pick tickets two days ahead of surgery schedule.
• Notifies Sterile Processing of all added cases and the correct charge ticket/pick list number.
• Runs reports to support system accuracy and department.
• Sets up and releases blocks appropriately.

Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Performs age appropriate assessments.
• Analyzes data to identify nursing problems.
• Provides direct patient care, develops individualized plan of care in partnership with patients & families. Evaluates patient progress toward attainment of goals, revising plan of care when indicated.
• Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description and patient needs.
• Appropriately supervises performance of LPNs and unlicensed assistive personnel.
• Builds teamwork when supervising and delegating to others.
• Documents patient care according to policies and procedures.
• Ensures appropriate implementation of physician’s orders

Required Skills

1. Assesses patient’s health status through interview, observation and physical assessment skills.

1. Develops an individualized plan of care with specific goals and target date in collaboration with the patient, family, provider and other members of the health care as appropriate.

1. Implements appropriate interventions identified in the plan of care to move the patient toward established goals or outcomes.

1. Systematically evaluates and documents patient’s progress to expected outcomes / goals on an ongoing basis throughout the shift and modifies plan of care based on patient’s responses to expected outcomes.

1. Completes documentation in the patient medical record accurately and in a timely manner

1. Demonstrated technical knowledge and skill to safely utilize patient care equipment.

1. Prioritizes work based on changes in the patient condition, changes in assignments and unanticipated interruptions.

1. Collaborates with the health care team to organize tasks and activities from the patient’s admission through discharge. Delegates tasks and activities to other members in the health care team using appropriate

1. Performs all nursing care activities using techniques to promote safety, reduce risks, and follows policies and procedures.

1. Acts as an advocate for the patient with families, physicians and other healthcare team members.

1. Adapts teaching strategies passed on the patient’s response, readiness to learn and level of comprehension.

1. Implements cultural, age-specific gender and developmental factors into patient/family education about health concerns, disease specific conditions, self-care and long-term management of chronic conditions.

1. Promptly follow up on patient’s/ family requests/concerns

1. Provides care to all age groups as defined by nursing standards on each unit. Uses age appropriate communication techniques. 

1. Perform tactics to support great patient experience and lead others to support initiatives in patient experience.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Professional Nursing Care

• Age appropriate assessment.

• Data analysis to identify nursing problems.

• Defines individualized patient outcomes.

• Develops an interdisciplinary, individualized plan of care in partnership with patients and families.

• Implements specified interventions to attain expected outcomes.

• Evaluates the patient’s progress toward attainment of outcomes, revising the plan when indicated.

1. Supervision and Delegation

• Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description, individual capability and patient needs.

• Communicates patient status and caregiver performance expectations.

• Appropriately supervises performance of LPNs and unlicensed assistive personnel.

• Directs performance improvement for LPNs and unlicensed assistive personnel.

• Builds teamwork when supervising and delegating to others.

1. Communication and Collaboration

• Demonstrates effective interpersonal skills.

• Uses therapeutic communication techniques.

• Demonstrates assertiveness.

• Communicates relevant patient information to other members of the health team.

• Documents patient care according to Memorial policies and procedures. .

• Ensures appropriate implementation of physician’s orders.

• Accesses electronic data to facilitate patient care.

• Creates and maintains a collaborative work environment.

• Participates in interdisciplinary planning and decision making.

• Precepts new nursing employees and/or nursing students.

Required Skills

Performs age appropriate assessments.
Analyzes data to identify nursing problems.
Provides direct patient care, develops individualized plan of care in partnership with patients & families. Evaluates patient progress toward attainment of goals, revising plan of care when indicated.
Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description and patient needs.
Appropriately supervises performance of LPNs and unlicensed assistive personnel.
Builds teamwork when supervising and delegating to others.
Documents patient care according to policies and procedures.
Ensures appropriate implementation of physician’s orders