Work With Us

Required Skills

1. Serves as the primary resource for the Security Service Center, providing Tier 1 support to in-person, electronic, and telephonic inquires. Triages inquiries to the appropriate Security resource, when needed.

1. Administers the system level creation, replacement, and distribution of access control identification badges and the assignment of security access levels.

1. Processes key, badge, and vehicle permitting requests, and distributes keys and parking permits.

1. Supports the Memorial Health Fleet Management process, including creating and updating driver and vehicle profiles, requesting motor vehicle records, tracking vehicle recalls and maintenance quotes, and managing the fleet vehicle registration and renewal.

1. Supports the Memorial Health parking enforcement process, including preparing parking audit reports, , and issuing parking citation notifications to appropriate parties.

1. Serves as back up support for the SMH dispatch role by answering calls or making notifications during emergencies or peak call times. Provides relief for breaks and lunches as necessary.

1. Manages large amounts of sensitive, confidential information concerning personnel and patient information. Adheres to all hospital policies including patient privacy and confidentiality policies.

1. Orders office supplies for Security department and ensures supply levels are maintained.

1. Assists with the processes relating to lost and found items, patient valuables, and personal belongings for terminations.

1. Maintains and files security documentation in accordance with document retention requirements.

1. Assists in the care and maintenance of department equipment, supplies, and facilities.

1. Receives, sorts, and distributes incoming mail and prepares and sends outgoing mail and packages.

1. Provides administrative support for Security leaders as needed, including the assignment of special projects.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Safety and Security

• Controls the entry and exit of colleagues and visitors to the unit.
• Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit.
• Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues.
• Provides a visible deterrence to prohibited activities.
• Reports any conditions that might constitute a security or safety risk to all staff.
• Assists in maintaining safe environment and reports unsafe conditions.
• Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations.
• Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.
• Performs searches of persons, patient belongs, and rooms to ensure a safe environment.

1. Communication

• Promptly and courteously greets others in a friendly manner.
• Receives and directs others by using AIDET and Greet & Feet.
• Within scope of job description, responds to questions and provides direction.
• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

1. Information Processing

• Prioritizes stat orders and immediate needs.
• Processes orders accurately.
• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
• Refers patient/visitor concerns to nursing and/or customer service staff.
• Refers news media to nursing or public relations staff.

1. Medical Records Maintenance

• Assembles admission chart packs.
• Puts patient identifier on all chart forms.
• Scans patient documents to Medical Records.
• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.
• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
• Sends service requisitions to interdisciplinary departments.
• Facilitates maintenance of equipment with Biomed or appropriate department.

1. Unit Operations

• Completes basic patient care tasks as directed by registered nurse.
• Serves/monitors/collects food trays/utensils.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation including the completion of observation rounds as delegated.
• Assists in completing witness undress for patient safety upon admission
• Assists in completing environment and room safety checks.
• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.
• Participates in QI activities; maintaining logs, statistical records, and data collection.
• Acts as a preceptor as needed.
• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.
• Follows the chain of command.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area, and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.

1. Performs other related work as required or requested.

Required Skills

• Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.
• Provides a visible deterrence to crime, prohibited activities, or suspicious activities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.
• Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.
• Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.
• Responds to emergency situations, emergency codes and alarms.
• Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
• Assists air medical teams and transports airlifted patients between helipad and hospital.
• Controls parking and traffic flow and enforces parking regulations.
• Provides visitor and employee escorts as appropriate.
• Reports any conditions that might constitute a security or safety hazard.
• Provides access control to restricted spaces by locking and unlocking doors.
• Investigates and reports on any suspicious activity or persons.
• Obtains written or oral statements related to incidents on MHS property.
• Prepares incident reports.
• Assists local law enforcement agencies during investigations or emergencies.

Required Skills

• Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.
• Provides a visible deterrence to crime, prohibited activities, or suspicious activities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.
• Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.
• Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.
• Responds to emergency situations, emergency codes and alarms.
• Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
• Assists air medical teams and transports airlifted patients between helipad and hospital.
• Controls parking and traffic flow and enforces parking regulations.
• Provides visitor and employee escorts as appropriate.
• Reports any conditions that might constitute a security or safety hazard.
• Provides access control to restricted spaces by locking and unlocking doors.
• Investigates and reports on any suspicious activity or persons.
• Obtains written or oral statements related to incidents on MH property.
• Prepares incident reports.
• Assists local law enforcement agencies during investigations or emergencies.

Required Skills

• Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.
• Provides a visible deterrence to crime, prohibited activities, or suspicious activities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.
• Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.
• Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.
• Responds to emergency situations, emergency codes and alarms.
• Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
• Assists air medical teams and transports airlifted patients between helipad and hospital.
• Controls parking and traffic flow and enforces parking regulations.
• Provides visitor and employee escorts as appropriate.
• Reports any conditions that might constitute a security or safety hazard.
• Provides access control to restricted spaces by locking and unlocking doors.
• Investigates and reports on any suspicious activity or persons.
• Obtains written or oral statements related to incidents on MH property.
• Prepares incident reports.
• Assists local law enforcement agencies during investigations or emergencies.

Required Skills

• Thoroughly patrols buildings and grounds to prevent fire, theft, vandalism or safety hazards.
• Courteously escorts visitors, patients and staff to and from parking areas.  Responds to requests for service.
• Responds to “Code Reds” and drills in accordance with fire alarm procedures outlined in the Hospital Fire Plan. 
• Demonstrates good judgment in determining priorities in responding to emergency situations appropriately.  Controls disorderly patients in a therapeutic manner by identifying the need, level and type of crisis intervention necessary.
• Maintains accurate and factual typed reports and logs of tour of duty.
• Compliance with departmental or Hospital directives and policy.
• Quality of patient, visitor, staff relations.  Strives to be a productive and positive-minded team member of the department and Hospital.  (Evaluator’s judgment based partially on feedback from patients, employees and visitors.)
• Extent to which appropriate safety precautions are adhered to, both personally and as it relates to others and the facility at large.
• When assigned one-on-one care, positions self in patient room at bedside to maintain constant visual observation of the patient and remain within arm’s length of patient. Never leaves the patient alone or out of sight unless specifically instructed
• Self-growth.
• Performs other duties as assigned.

Required Skills

• Responds to unusual or emergency situations at Memorial Health using the appropriate escalation of force level up to, and including, armed response by following established protocol.

• Observes and reports activities and incidents, providing for the security and safety of Memorial Health property, staff, patients, and visitors.

• Makes periodic tours to check for irregularities and inspects security devices.

• Preserves order and acts to enforce laws, regulations, and directives pertaining to staff, patients, visitors, and premises.

• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations.

• Observes and reports incidents or suspicious activity to Memorial Health Security dispatch or Springfield Police department as appropriate.

• Prepares logs and reports as required.

• Complete assigned Computer Based Learning (CBL) modules annually.

• Performs other related work as required or requested.

Required Skills

1. Performs and documents nursing care measures to meet the physical needs of patients as directed by the registered nurse. Illustrative tasks and expectations include, but are not limited to, the following:

•  Provides hygiene and comfort measures, assuring privacy and preventing undue exposure.
• Provides or assists patient with bathing, oral hygiene, hair care, nail care, shaving, etc.
• Assures that linens are dry, wrinkle free and that patient is comfortable.
• Provides handwashing opportunity before and after meals, toileting, etc.
•  Activity:
• Assists with patient’s activities including ambulation, chair, dangling and repositioning; uses proper body mechanics, positioning techniques, and assistive devices.
•  Nutrition:
• Serves and collects food trays and nourishments. Records percentage of diet intake.
• Feeds or assists patients as necessary. Records intake. Reports deviations from normal.
• Clears IV and Tube Feeding Pumps at end of each shift and documents appropriately.
•  Elimination:
• Provides bed pan/urinal. Performs perineal care.
• Performs bladder catheter care and discontinues bladder catheter as directed.
• Performs ostomy care (ileostomy, colostomy, urostomy) including application of appropriate appliances.
• Records output. Reports deviations from normal.
•  Other related needs:
• Assists with post-mortem care.
• Assists with admission, transfer and discharge of patients.
• Promptly responds to patient call light or requests (usually in less than ten minutes).

 2. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

•  Obtains vital signs (B/P and TPR).
• Obtains weight in kg (standing, chair or bed scale) and reports deviation from previous weight.
• Empties drainage collection devices.
• Performs blood glucose monitoring.
• Observes and reports unusual conditions and/or change in patient behavior or appearance.

3. Performs therapeutic measures/procedure, observes and reports changes, deviations from normal. Illustrative tasks and expectations include, but are not limited to, the following:

•  Application of heat; i.e., K-pad.
• Application of cold; i.e., ice bags, sponge baths.
• Therapeutic baths, i.e., Sitz, Aveeno.
• Obtains routine non-sterile specimens.
• Assists with patient preparation for surgical, therapeutic and/or diagnostic procedures.
• Oxygen therapy (sets up/maintains/discontinues) as directed.
• Applies nonsterile dressing as directed.
• Discontinues peripheral IV as directed.
• Performs oral pharyngeal suctioning.
• Preps skin and applies telemetry patches.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.

4. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well being. Illustrative tasks and expectations include but are not limited to the following:

•  Conducts purposeful hourly rounding as a team member, inquiring of the four P’s (Pain, Potty, Possessions and Positioning).
• Follows standard precautions. Always washes hands between patients.
• Reports equipment malfunctions.
• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.
• Uses proper body mechanics in moving, transferring and transporting patients.
• Positions side rails appropriate to the patient’s condition.
• Applies and maintains restraining devices as directed.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Fully explains procedures to patients/families prior to performing.
• Assures patient privacy/rights/confidentiality.
• Recognizes and reports patient concerns; offers constructive solutions.

5.  Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

•  Skilled in computer messaging, obtaining results.
• Completes assigned aspects of unit inventory management.
• Complies with established policies, procedures, standards and guidelines.
• Uses designated lines of communication and authority.
• Supports efforts to reduce costs.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Adheres to MHS Behavioral Standards.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocate these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.

6. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

7. Performs other related work as required or requested.

Required Skills

1. Performs and documents nursing care measures to meet the physical needs of patients as directed by the registered nurse. Illustrative tasks and expectations include, but are not limited to, the following:

•  Provides hygiene and comfort measures, assuring privacy and preventing undue exposure.
• Provides or assists patient with bathing, oral hygiene, hair care, nail care, shaving, etc.
• Assures that linens are dry, wrinkle free and that patient is comfortable.
• Provides handwashing opportunity before and after meals, toileting, etc.
•  Activity:
• Assists with patient’s activities including ambulation, chair, dangling and repositioning; uses proper body mechanics, positioning techniques, and assistive devices.
•  Nutrition:
• Serves and collects food trays and nourishments. Records percentage of diet intake.
• Feeds or assists patients as necessary. Records intake. Reports deviations from normal.
• Clears IV and Tube Feeding Pumps at end of each shift and documents appropriately.
•  Elimination:
• Provides bed pan/urinal. Performs perineal care.
• Performs bladder catheter care and discontinues bladder catheter as directed.
• Performs ostomy care (ileostomy, colostomy, urostomy) including application of appropriate appliances.
• Records output. Reports deviations from normal.
•  Other related needs:
• Assists with post-mortem care.
• Assists with admission, transfer and discharge of patients.
• Promptly responds to patient call light or requests (usually in less than ten minutes).

 2. Performs and documents monitoring procedures; observes and reports the patient response. Illustrative tasks and expectations include, but are not limited to, the following:

•  Obtains vital signs (B/P and TPR).
• Obtains weight in kg (standing, chair or bed scale) and reports deviation from previous weight.
• Empties drainage collection devices.
• Performs blood glucose monitoring.
• Observes and reports unusual conditions and/or change in patient behavior or appearance.

3. Performs therapeutic measures/procedure, observes and reports changes, deviations from normal. Illustrative tasks and expectations include, but are not limited to, the following:

•  Application of heat; i.e., K-pad.
• Application of cold; i.e., ice bags, sponge baths.
• Therapeutic baths, i.e., Sitz, Aveeno.
• Obtains routine non-sterile specimens.
• Assists with patient preparation for surgical, therapeutic and/or diagnostic procedures.
• Oxygen therapy (sets up/maintains/discontinues) as directed.
• Applies nonsterile dressing as directed.
• Discontinues peripheral IV as directed.
• Performs oral pharyngeal suctioning.
• Preps skin and applies telemetry patches.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.

4. Maintains safety and security of patient/family/self/others, observing safety precautions and promoting a sense of security and well being. Illustrative tasks and expectations include but are not limited to the following:

•  Conducts purposeful hourly rounding as a team member, inquiring of the four P’s (Pain, Potty, Possessions and Positioning).
• Follows standard precautions. Always washes hands between patients.
• Reports equipment malfunctions.
• Assists in keeping patient rooms/corridors free of clutter. Cleans fluid spills.
• Uses proper body mechanics in moving, transferring and transporting patients.
• Positions side rails appropriate to the patient’s condition.
• Applies and maintains restraining devices as directed.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Fully explains procedures to patients/families prior to performing.
• Assures patient privacy/rights/confidentiality.
• Recognizes and reports patient concerns; offers constructive solutions.

5.  Promotes efficient and effective functioning of the unit/hospital. Illustrative tasks and expectations include but are not limited to, the following:

•  Skilled in computer messaging, obtaining results.
• Completes assigned aspects of unit inventory management.
• Complies with established policies, procedures, standards and guidelines.
• Uses designated lines of communication and authority.
• Supports efforts to reduce costs.
• Consistently utilizes time and resources effectively and efficiently.
• Maintains cleanliness of unit, service area and equipment.
• Cooperates with all members of the healthcare team.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Adheres to MHS Behavioral Standards.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocate these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.

6. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.

7. Performs other related work as required or requested.

Required Skills

• Accesses Web Based Portals and Downloads ERA, ACH and report files from payors.
• Prepares files for processing, initiates and monitors Posting Software Applications ensuring careful adherence to guidelines, timeliness, accuracy, and processing procedures. At prescribed intervals, follows up for review to ensure smooth processing and timely delivery of outstanding payments.
• Investigates assigned payments with incomplete or questionable information and resolves problems or errors to ensure complete information accompanies the payment.
• Calculates contractual adjustments and applies to patients’ online accounts, notating the electronic file accordingly.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: 
• Receives, sorts, and stamps incoming United States Post Office and Inter-department mail. Identifies and Batches 3^rd Party and Patient payments for processing. Bundles and/or delivers mail correspondence team for attention and handling.
• Processes and analyzes explanation of benefit (EOB) forms to determine reasons for denial, exclusion, or under payment.
• Follows up on outstanding or unapplied payments and other issues associated with payments.
• Researches and resolves complex issues associated with payments on patient accounts. As applicable, identifies, documents, and reports problematic trends to management.
• Analyzes reports containing rejected payment information and performs the necessary research to resolve the reason(s) for the rejection and secures any other required information.
• Prepares daily bank deposit and arranges for daily delivery or pick to/from the Security Department. Ensures the security of deposit at all times.
• Provides input regarding system edits designed to identify and ensure consistent and compliant data necessary for processing patient payments.
• Communicates and resolves issues with a variety of internal sources to resolves issues involving patient payments.
• Initiates corrections to charges and contractuals / allowances within scope of expertise and authority granted.
• Adhere to HIPAA Privacy Regulations and maintain patient confidentiality
• Identifies and calculates write-off amounts and secures the necessary approvals from management for processing.
• Documents online systems and electronic files to ensure accurate data is noted regarding the status of payments.
• Performs a variety of filing and/or retrieval of electronic and paper forms and files. Maintains files according to prescribed procedures and may arrange for long-term storage of EOBs or other items.
• As directed and defined by management, orients and cross-trains on other unit duties which are outside of regularly assigned area of responsibility. May serve as a back up for other areas within the unit or department, especially during times of special needs or staff absences.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.