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Security Systems Associate

Springfield Memorial Hospital
Springfield, IL
Tracking Code 2024-21434

Position Summary

Day Shift

Provides administrative support to the Security department including, but not limited to, maintenance of access control credentials, maintenance of fleet management data, issuing of parking credentials, issuing parking citation notifications, supply ordering and mail distribution. Resolves customer issues and ensures direction and connection to the appropriate resource is provided.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance and Voluntary Benefits
  • Employee Assistance Program and Colleague Wellness
  • Adoption Assistance

Required Skills

  1. Serves as the primary resource for the Security Service Center, providing Tier 1 support to in-person, electronic, and telephonic inquires. Triages inquiries to the appropriate Security resource, when needed.
  1. Administers the system level creation, replacement, and distribution of access control identification badges and the assignment of security access levels.
  1. Processes key, badge, and vehicle permitting requests, and distributes keys and parking permits.
  1. Supports the Memorial Health Fleet Management process, including creating and updating driver and vehicle profiles, requesting motor vehicle records, tracking vehicle recalls and maintenance quotes, and managing the fleet vehicle registration and renewal.
  1. Supports the Memorial Health parking enforcement process, including preparing parking audit reports, , and issuing parking citation notifications to appropriate parties.
  1. Serves as back up support for the SMH dispatch role by answering calls or making notifications during emergencies or peak call times. Provides relief for breaks and lunches as necessary.
  1. Manages large amounts of sensitive, confidential information concerning personnel and patient information. Adheres to all hospital policies including patient privacy and confidentiality policies.
  1. Orders office supplies for Security department and ensures supply levels are maintained.
  1. Assists with the processes relating to lost and found items, patient valuables, and personal belongings for terminations.
  1. Maintains and files security documentation in accordance with document retention requirements.
  1. Assists in the care and maintenance of department equipment, supplies, and facilities.
  1. Receives, sorts, and distributes incoming mail and prepares and sends outgoing mail and packages.
  1. Provides administrative support for Security leaders as needed, including the assignment of special projects.
  1. Performs other related work as required or requested.


The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Experience


  • High School diploma or GED is required.
  • Associate’s degree is preferred.


  • Minimum three (3) years’ clerical or dispatcher experience is required.
  • Experience answering multi-line phone system is preferred.

Other Knowledge/Skills/Abilities:

  • Outstanding human relations skills and proven ability to work with a broad range of people in diverse settings are required.
  • Demonstrated outstanding verbal and written communication skills are required.
  • Demonstrated ability to utilize Microsoft Office computer applications for email, reports, documents, presentations, charts, spreadsheets, and correspondence is required.
  • Decision-making and problem-solving skills, motivation skills, demonstrated initiative, and ability to self-direct are required.
  • Outstanding organizational skills to manage multiple priorities are required.
  • Demonstrated ability to establish and maintain strong working relationships across all levels of the organization is required
Springfield, IL

Colleen Corcoran


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