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Required Skills

Direct Clinical Services

1. Develop initial comprehensive assessment data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
2. Provide 25 hours of billable services per week to clients.
3. Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
4. Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
5. Clarify priority problems, goals for change, and session limits according to agency policy to assist clients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
6. Manage the termination process and discharge planning to enhance clients’ abilities to retain treatment changes and/or use other available support services.
7. May organize, plan and participate in therapy groups for clients and/or their families, as assigned.

Client Information System

1. Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.
2. Complete required administrative forms. Collect necessary information for billing and fee collection for both community mental health and private pay clients.
3. Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
4. May prepare necessary documents/reports for DCFS as needed.

Training Activities/Professional Growth

1. Supervisor and employee mutually identify professional goals that will enhance job related skills.
2. Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
3. Complete mandatory education requirements by specified deadlines.
4. Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

1. Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
2. Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

Job Relationships

• Demonstrate through initiative and apparent effort involvement in clinical supervision.
• Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
• Adhere to MHS/MBH Behavioral Standards

Other Job Responsibilities

• Ability to accommodate evening/weekend hours.
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Direct Clinical Services

1. Develop initial comprehensive assessment data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
2. Provide 25 hours of billable services per week to clients.
3. Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
4. Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
5. Clarify priority problems, goals for change, and session limits according to agency policy to assist clients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
6. Manage the termination process and discharge planning to enhance clients’ abilities to retain treatment changes and/or use other available support services.
7. May organize, plan and participate in therapy groups for clients and/or their families, as assigned.

Client Information System

1. Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.
2. Complete required administrative forms. Collect necessary information for billing and fee collection.
3. Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
4. May prepare necessary documents/reports for DCFS as needed.

Training Activities/Professional Growth

1. Supervisor and employee mutually identify professional goals that will enhance job related skills.
2. Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
3. Complete mandatory education requirements by specified deadlines.
4. Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

1. Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
2. Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Job Relationships

Demonstrate through initiative and apparent effort involvement in clinical supervision.

• Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
• Adhere to MHS/MBH Behavioral Standards

Other Job Responsibilities

• Ability to accommodate evening/weekend hours.
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery. 
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances. 
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested. 
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards. 
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Responsible for daily occupied and discharge/transfer cleaning and disinfection of patient care areas, equipment as assigned and other common areas of assignment.
2. Performs duties while demonstrating working knowledge of the health care cleaning and disinfecting principles and requirements, proper and safe chemical use, equipment handling, and labor saving products for all items within the healthcare environment for which tasked with servicing.
3. Adheres to all organization safety, risk management and infection control guidelines and standards while promoting a culture of safety.
4. Actively participates in departmental performance improvement initiatives, including but not limited to initiatives to improve patient experience and cleanliness metrics.
5. Maintains cleaning cart(s), supplies and equipment evidence by properly stocking and restocking environmental services cart in a neat and orderly fashion.
6. Removes waste and transports to the appropriate disposal area while identifying proper waste streams handling (i.e. regulated medical, recycle, solid, and hazardous).
7. Follows all infection prevention practices (i.e. proper cleaning and disinfection protocols and process, hand hygiene, standard & isolation precautions, as well as proper donning and doffing of Personal Protective Equipment (PPE)
8. May be asked to perform specialty tasks according to facility needs including but not limited to tasks such as conference room set up/dismantle according to function sheets and schedules, cleaning of stairwells and elevators, stocking EVS supply rooms and hanging of cubicle curtains.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other

Required Skills

1. Establishes a close team relationship with referral sources, MHS case managers and discharge planning, as well as discharge planners of other facilities and/or hospital departments. May need to work closely with BJC Pharmacy, as needed.

1. Explains program philosophy, care issues and practices, and regulatory restrictions to referring hospital, physicians and others in order for optimal care to be achieved.

1. Serves as a resource to MH personnel, other agencies and hospital personnel and the community.

1. Upon referral, contacts and interviews patients and families to assess and evaluate patient’s social, financial and environmental situations; and to explain infusion and/or home health programs, benefit coverage and eligibility for infusion and/or home health services. Evaluates patients to determine eligibility.

1. Upon referral, works with the case manager and/or infusion pharmacy to develop a discharge plan for the hospitalized patient based on patient/family needs.

1. Works with patient, family, physicians and staff to promote safe, appropriate and timely hospital discharge. Coordinates physician/family referrals and start of care. Works with the ordering physician and pharmacist, to develop an appropriate initial plan of care. 

1. Works with Insurance Liaison and/or infusion pharmacy to determine coverage issues. Informs family of coverage for service and medications

1. Provides bedside teaches as needed to help facilitate timely discharge from the hospital as required.

1. Communicates/coordinates referrals with MHS Intake, Coordinated Home Care Services and/or Infusion Pharmacy.

1. Participates in home health team functions and quality safety improvement projects as requested.

1. Reassesses needs of currently hospitalized MHS Home Health patients as required.

1. Works weekends/holidays at intake/ scheduling desk as requested.

1. Maintains statistics as requested.

1. Follows agency policies and procedures.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Establishes a close team relationship with referral sources, MHS case managers and discharge planning, as well as discharge planners of other facilities and/or hospital departments. May need to work closely with BJC Pharmacy, as needed.

1. Explains program philosophy, care issues and practices, and regulatory restrictions to referring hospital, physicians and others in order for optimal care to be achieved.

1. Serves as a resource to MH personnel, other agencies and hospital personnel and the community.

1. Upon referral, contacts and interviews patients and families to assess and evaluate patient’s social, financial and environmental situations; and to explain infusion and/or home health programs, benefit coverage and eligibility for infusion and/or home health services. Evaluates patients to determine eligibility.

1. Upon referral, works with the case manager and/or infusion pharmacy to develop a discharge plan for the hospitalized patient based on patient/family needs.

1. Works with patient, family, physicians and staff to promote safe, appropriate and timely hospital discharge. Coordinates physician/family referrals and start of care. Works with the ordering physician and pharmacist, to develop an appropriate initial plan of care. 

1. Works with Insurance Liaison and/or infusion pharmacy to determine coverage issues. Informs family of coverage for service and medications

1. Provides bedside teaches as needed to help facilitate timely discharge from the hospital as required.

1. Communicates/coordinates referrals with MHS Intake, Coordinated Home Care Services and/or Infusion Pharmacy.

1. Participates in home health team functions and quality safety improvement projects as requested.

1. Reassesses needs of currently hospitalized MHS Home Health patients as required.

1. Works weekends/holidays at intake/ scheduling desk as requested.

1. Maintains statistics as requested.

1. Follows agency policies and procedures.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Perform cleaning and disinfecting of all assigned areas of the facility; including Transitional Care, Acute Care, Emergency Department, Surgery, Ancillary Departments and office areas.

1. Maintain the ability to follow a daily detailed schedule of tasks/areas within assignment.

1. Understand importance of complete cleaning and disinfecting of high touch areas in patient rooms to achieve high-level disinfection.

1. Utilize proper infection control practices in accordance with hospital and departmental policy.

1. Monitor the condition of the equipment and supplies to ensure safe and efficient operations of the department.

1. Initiate hospital procedure regarding employee/patient incident reports.

1. Participate in continuing education; meet requirements for all mandatory inservices.

1. Promotes health and safety in the work environment.

1. Actively participates in competency assessment process.

1. Perform other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs age appropriate assessments.
2. Analyzes data to identify nursing problems.
3. Provides direct patient care, develops individualized plan of care in partnership with patients & families. Evaluates patient progress toward attainment of goals, revising plan of care when indicated.
4. Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description and patient needs.
5. Appropriately supervises performance of LPNs and unlicensed assistive personnel.
6. Builds teamwork when supervising and delegating to others.
7. Documents patient care according to policies and procedures.
8. Ensures appropriate implementation of physician’s orders.
9. Precepts new nursing employees and/or nursing students.
10. Identifies & resolves safety risks.
11. Participates in continuous quality improvement, periodic review of policies, procedures and pre-printed physicians orders.
12. Assists with educational activities for other staff on the nursing unit.
13. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Serve as a role model in the delivery of O.T. treatment.

1. Provides high quality patient care in service areas/clinics as assigned.

1. Facilitates effective team work and participates in the clinical development and supervision of assistants.

1. Pursues self education and maintains skills attending continuing education programs, department in-services, reviewing literature and research in order to stay abreast of clinical developments in the field.

1. Demonstrates support for and participates as requested in accomplishing MHS, departmental and team goals and objectives.

1. Complies with Agency policies, procedures and protocols; professional standards; JCAHO; and Medicare Conditions of Participation.

1. Complies with Agency standards of productivity for the department.

1. Participates in continuous quality improvement (Quality Initiative measures) including efforts to improve patient outcomes. (Oasis)

1. Adheres to MHS Behavioral Standards.

1. Is accountable for all equipment in his/her position including but not limited to, laptop computer, FAX machine, and Rehab equipment.

1. Evaluates treatment needs of assigned physician referred patients.

1. Determines and implements plan to accomplish treatment goals within appropriate time frames.

1. Provides appropriate feedback to physician, department, and other team members and maintains required documentation.

1. Contributes to the maintenance of a satisfactory work environment.

1. Assists in development of occupational therapy programs.

1. Completes patient care documentation in a timely manner according to department policy.

1. Maintains skills in treatment procedure through utilization of in-service and continuing education opportunities and expertise of other clinical staff personnel.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Essential Functions and Job Duties

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
• Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
• Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
• Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
• Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
• Actively anticipates and monitors patient and family changes, responds appropriately.
• Effectively resolves patient complaints.
• Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
• Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
• Actively utilizes evidence-based practice and customer service data to improve caring practices.
• Effectively plans and communicates patient care plans.
• Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
• Seeks out opportunities to be taught, coached, and mentored.
• Recruits diverse resources when appropriate to optimize patient outcomes.
• Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
• Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
• Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
• Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
• Provides individualized care.
• Evaluates patient’s understanding by observing behavior changes throughout plan of care.
• Sets patient-driven goals for education.
• Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
• Adapts standards of care to serve particular patient populations.
• Seeks out advice to improve patient care.
• Evaluates current practices based on patient responses, analysis of literature, research, and education.
• Incorporates evidence based practice into care delivery.
• Actively pursues continuing educational opportunities.
• Performs other duties as assigned.