Service Now Analyst
2401 Jefferson Building
Springfield, IL
Position Summary
Full-Time
Day Shift
We are seeking a skilled ServiceNow Analyst to join our IT team. In this role, you will be responsible for managing and optimizing the ServiceNow platform, ensuring smooth implementation and operation of workflows, modules, and integrations. Key responsibilities include analyzing business processes, configuring ServiceNow modules, troubleshooting issues, and providing support to end users. You will collaborate with various teams to drive process improvements and automation initiatives.
**This role can be worked hybrid or remote**
Approved remote states are Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, Ohio and Wisconsin
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Experience
Education:
- Bachelor’s degree required with an emphasis in computer science or other related field is required. Three to four years of experience in an information systems environment, particularly in specific areas such as business, finance, customer support or clinical operations may be considered in lieu of educational requirements.
Experience:
- One (1) or more years of experience in Information Technology areas including project management, advanced support management, systems analysis, programming or other similar experience required. Relevant system experience in financial systems is required.
- Knowledge and experience with concepts and principles required for implementation and support of application systems in a large health system.
- Under immediate supervision, has demonstrated the ability to coordinate small to medium scale system projects from start to finish including development, measurement and reporting of key performance indicators and a commitment to continuous quality improvement.
Other Knowledge/Skills/Abilities:
- Ability to analyze and estimate system requirements, develop alternatives and implement solutions.
- General understanding of computer systems including various hardware, operating systems, programming languages and data communications.
- Demonstrated analysis, planning, and organizational skills, as well as excellent verbal and written communication and customer service skills are required.
- Demonstrated understanding of business processes and system interdependencies.
- Demonstrated skills in developing and maintaining good interpersonal relationships.
Springfield, IL
