Support Clerk

Required Skills

1. Utilizes customer service skills by providing support to patients, visitors, physicians, residents, medical students and staff. Greets, communicates effectively and registers/checks in outpatients in a positive, accurate and professional manner. Round regularly in the Imaging reception areas and act as a liaison between modalities and patients/families.

1. Answers phones utilizing proper phone etiquette to provide great customer service and meet customer needs.

1. Prepares digital images for continuation of care, medical records, and patients.

1. Ensures proper recording and transmission of appropriate patient and exam indicator information.
2. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Monitors the Radiation Information System (RIS) to ensure all operations are running and relay issues to the appropriate personnel.

1. Acts as liaison between patient floors, staff, outside physicians, Radiology Information System staff and Radiologists, and also between the radiologists and ordering clinician for reporting critical results in compliance with departmental policy.

1. Provides assistance to physicians, medical students and residents.

1. Provides assistance for and has functional knowledge of the web browser.

1. Reviews and performs account merges to maintain patient data accuracy.

1. Performs other related work as required or requested.