Required Skills

• Greets patients and family members warmly and offers assistance upon arrival.

• Completes all steps of pre-registration and registration, including patient interviews, verifying insurance details, collecting photo identification, obtaining necessary signatures for consent, and distributing required patient documentation.

• Coordinates accurate data collection to verify insurance eligibility and determine financial obligations, which may include collecting co-pays.

• Ensures compliance with HIPAA, Joint Commission, CDC, TMH, and all applicable state and federal regulations. Provides required informational materials at all patient access points.

• Responds appropriately to emergency procedures.

• Assists or transports patients in wheelchairs to their service location.

• Communicates effectively with co-workers and management regarding patient issues, follow-ups, or concerns.

• Demonstrates flexibility, organization, and the ability to function effectively in high-pressure situations.

• Prioritizes patient assistance based on medical urgency, ensuring the most critical patients are served first.

• Assists with onboarding and training of new staff.

• Maintains professionalism and respectful conduct with patients, visitors, peers, and leadership at all times.

• Willing to work flexible hours, including night and weekend shifts, and to cover staffing gaps as needed.

• Demonstrates excellent interpersonal and patient service skills, with emotional maturity and sound judgment when interacting with diverse populations.

• Supports and communicates the mission, vision, and goals of the department and Memorial Health.

• Understands and adheres to department policies and procedures.

• Engages in self-directed learning and participates in annual continuing education activities.

• Performs other job-related duties and special projects as assigned by the manager.

Required Skills

1. Obtain, review and bring together pertinent patient history, physical examination and supporting clinical data to facilitate diagnostic result.

1. Perform cardiac ultrasound diagnostic and/or therapeutic procedures on patients of all ages by producing, assessing and evaluating ultrasound images and related data according to established standards, policies, procedures and guidelines.

1. Provide interpreting physicians with an oral or written summary of technical findings.

1. Maintain technical skills related to all ultrasound imaging factors; maintain knowledge of other testing modalities.

1. Demonstrate knowledge in human gross and sectional anatomy and physiology and pathophysiology to image and evaluate normal and abnormal tissue structure or function.

1. Understand biological effects of ultrasound.

1. Use independent professional judgment to assure exam will clinically evaluate the given diagnosis. Refer discrepancies to interpreting or ordering physician.

1. Adheres to behavioral standards.

1. Utilize proper infection control procedures according to department and hospital procedures.

1. Ensure proper recording, documentation, confidentiality and transmission of patient information. Develop and maintain skills in digital imaging and information practices.

1. Monitor the condition of equipment and supplies to ensure safe and efficient operation of the department.

1. Comply with departmental policies regarding employee/patient incident reports.

1. Participate in the department’s continuing education program, Laboratory accreditation and case review/quality review processes.

1. Keep current with clinical developments in the field of ultrasound imaging. Be responsible for continual learning.

1. Maintain ARDMS or CCI credential through documentation of continuing education requirements of the credentialing organization.

1. Organize and participate in daily activities that maintain operations: cleaning stocking, equipment evaluation, moving equipment to bedside studies, data entry and evaluation, emergency call rotation, imaging system electrical safety, equipment repair and diagnostics, Imaging and reporting system Dbase maintenance and Sys Admin functions.

1. Serve as liaison to other hospital departments for coordination of quality assurance and process improvement activities.

1. Serve as resource to technical staff, medical staff and visitors for clinical or educational information and activities.

1. Maintain and advance abilities to assimilate and report clinical information in complex patients.

1. Follow SMH policy directives and procedures the performance of duties and responsibilities.

1. Be an example to the laboratory staff of professionalism, teamwork and patient advocacy.

1. Demonstrate leadership in helping the team meet strategic goals of the department and the organization.

1. Keep current of clinical developments in the field of Ultrasound imaging and assist the Department Manager in the creation of new clinical imaging protocols and advanced ultrasound applications.

1. Transfers, maintains basic quality assurance issues and recalls images from PACS system.

1. Performs equipment quality checks and troubleshoots when appropriate. Reports any need for service or repair to appropriate leadership.

1. Assists in providing a safe work environment and is dedicated to providing patient satisfaction.

1. Maintain continuing education credits in compliance with licensing agency.

1. Maintains clinical competency.

1. Adheres to all hospital and departmental policies and procedures including, but not limited to, those regarding infection control, hand hygiene, attendance, and appearance.

Required Skills

Other Knowledge/Skills/Abilities:

• Basic Knowledge in occupational therapy practices in accordance with O.T. Practice Act.
• Universal Precautions Category I.
• Must possess valid Illinois driver’s license and must be deemed as an acceptable driver in accordance with the MHS Fleet Safety Policy (five year MVR will be required). Must show proof of automobile insurance.

1. Provides rehabilitative care to patients of all ages. 

1. Evaluates treatment needs of assigned physician referred patients of all ages. 

1. Determines and implements plan to accomplish treatment goals within appropriate time frames. 

1. Provides appropriate feedback to physician, department, and other team members and maintains required documentation. 

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Maintains skills in treatment procedure through utilization of inservice and continuing education opportunities and expertise of other clinical staff personnel. 

1. Contributes to the maintenance of a satisfactory work environment. 

1. Assists in development of occupational therapy programs. 

1. Effectively communicates with the patient, family members, hospital staff and the public. 

1. Promotes health and safety in the work environment. 

1. Actively participates in competency assessment process. 

1. Performs other related work as required or requested. 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Biopsychosocial Assessment
• Utilizing specialized knowledge and experience, make assessment of patients’ psychosocial needs, home situation and economic constraints
• Psychiatry assessments must be completed within 3 working days of patient’s admission and include regulatory mandated information.

Community Resources
• Serve as liaison between patients/ families and community agencies
• Coordinate information and referrals for financial and community resources to link patients/families to the appropriate resources.
• Serve as resource to clinical team, patients and families regarding entitlement to programs and support services
• Develop strong working relationships with internal and external healthcare organizations and community resources.
• Work with patients to formulate an individualized plan to obtain medication, particularly, in light of Medicare coverage limitations including the facilitation of enrollment in various drug companies’ patient assistance programs when warranted

Care Delivery
• Work closely and collaboratively with the clinical care team across sites of care
• Assist the team with care delivery by scheduling appointments, arranging interpreters, assisting with the completion of forms, ensuring that patients can access services, and arranging transportation to and from medical appointments as needed
• Participate in clinic office visits, team rounds, or family conferences with when needed based on site of care

Care Transitions
• Coordinate patient care with other disciplines involved in the plan of care and maintain appropriate documentation
• Confer with the patient, family, and clinical team to obtain information to coordinate efficient and quality patient care.
• Build relationships with primary care providers, skilled nursing facilities, and the community to promote continuity of care

Embody the Memorial Health Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
Support
• Provide crisis intervention and supportive counseling for patients and their families as needed
• Serve as patient advocate, assisting with navigation of patient eligible resources and programs
• Provide patients and families with support and information to overcome personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care
• Assist patients to effectively utilize available resources to meet their personal health needs and help them develop their own capabilities
• Evaluate patients’ ability to independently manage self and locate alternative resources when limitations are identified
Advance Care Planning
• Maintains a working knowledge of relevant medical/legal issues that impact patient care, e.g., advance directives, power of attorney, and guardianships.

Counseling
• When requested, provide group, individual, and family counseling to patients and their families as requested

Discharge Planning
• Initiate discharge planning when patient is admitted.
• Assure that discharge plans are secured when patient is medically ready for discharge
• Assure that all necessary information has been transmitted to next provider of care.

Record documentation for all social work activities in the electronic medical record in a timely and thorough manner.
• Psychiatry colleagues must document in record after each session and supports information needed for Utilization Review criteria and the patient treatment plan.

Adhere to department productivity standards.

Participate in the monitoring of quality and utilization metrics and participates in improvement efforts to refine the delivery of care to maximize clinical, quality, and fiscal outcomes.

Assists, as needed, in the staff training, new employee orientation, student education, community education, in-house activities, and general public relations activities.

Refer to ancillary teams when warranted.

Aware of and comply with department and hospital policy and procedures.

Demonstrates knowledge of care for older adults through accurate assessments, treatment and effective implementation of interventions.

Adhere to the NASW Code of Ethics.

Comply with the Illinois Mental Health Code and Confidentiality Act.

Participate in continuing education and in-service training to support professional growth and expertise.

Perform other related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Carries out patient care program as established by the therapist to patients of all ages.

1. Performs treatment procedures safely and in accordance with American Physical Therapy Association (APTA) standards and department policies.

1. Communicates with the Physical Therapist and other team members to assure effective teamwork within the work setting.

1. Takes appropriate action when warranted by the patient’s condition.

1. Participates in patient care documentation.

1. Maintains the environment and departmental equipment in a neat, functional and safe order.

1. Maintains skills in treatment procedure through utilization of in-service and continuing education opportunities and expertise of other clinical staff personnel.

1. Demonstrates flexibility in daily scheduling of patients

1. Promotes health and safety in the work environment.

1. Actively participates in competency assessment process.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Thoroughly patrols buildings and grounds to prevent fire, theft, vandalism or safety hazards.
• Courteously escorts visitors, patients and staff to and from parking areas.  Responds to requests for service.
• Responds to “Code Reds” and drills in accordance with fire alarm procedures outlined in the Hospital Fire Plan. 
• Demonstrates good judgment in determining priorities in responding to emergency situations appropriately.  Controls disorderly patients in a therapeutic manner by identifying the need, level and type of crisis intervention necessary.
• Maintains accurate and factual typed reports and logs of tour of duty.
• Compliance with departmental or Hospital directives and policy.
• Quality of patient, visitor, staff relations.  Strives to be a productive and positive-minded team member of the department and Hospital.  (Evaluator’s judgment based partially on feedback from patients, employees and visitors.)
• Extent to which appropriate safety precautions are adhered to, both personally and as it relates to others and the facility at large.
• When assigned one-on-one care, positions self in patient room at bedside to maintain constant visual observation of the patient and remain within arm’s length of patient. Never leaves the patient alone or out of sight unless specifically instructed
• Self-growth.
• Performs other duties as assigned.

Required Skills

1. Provides rehabilitative care to patients of all ages. 

1. Evaluates treatment needs of assigned physician referred patients of all ages. 

1. Implements the patient treatment according to the program plan, assesses the patient’s response and revised the program as needed. 

1. Effectively communicates with the patient, family members, hospital staff and the public. 

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: 

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results. 

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays. 

1. Attends patient care conferences and outpatient clinics or sees that the needed information is provided to appropriate personnel for reporting. 

1. Keeps timely and accurate medical, administrative and education records. 

1. Coordinates effective patient care with the assistance of the Physical Therapy Assistant and Physical Therapy Aide. 

1. Participates in training programs for students, hospital staff and the community. 

1. Maintains skills in treatment procedure through utilization of inservice and continuing education opportunities and expertise of other clinical staff personnel. 

1. Demonstrates effective use of departmental equipment for patient care. 

1. Contributes to the maintenance of a satisfactory work environment. 

1. Promotes health and safety in the work environment. 

1. Actively participates in competency assessment process. 

1. Performs other related work as required or requested. 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.
• Provides a visible deterrence to crime, prohibited activities, or suspicious activities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.
• Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.
• Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.
• Responds to emergency situations, emergency codes and alarms.
• Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
• Assists air medical teams and transports airlifted patients between helipad and hospital.
• Controls parking and traffic flow and enforces parking regulations.
• Provides visitor and employee escorts as appropriate.
• Reports any conditions that might constitute a security or safety hazard.
• Provides access control to restricted spaces by locking and unlocking doors.
• Investigates and reports on any suspicious activity or persons.
• Obtains written or oral statements related to incidents on MH property.
• Prepares incident reports.
• Assists local law enforcement agencies during investigations or emergencies.

Required Skills

1. Ensure fulfillment of mission and progress towards vision. Exhibit behaviors consistent with MH values, and ensure strategic plan is cascaded throughout the organization to achieve desired business outcomes.

1. Assists the pharmacist in filling medication orders including orders for IV admixtures, surgical kits, compounded orders, or bulk stock.

1. Complies with all Federal, State, or other regulatory requirements as they relate to drug control, drug storage, drug dispensing or drug returns.

1. Recognizes controlled substances and maintains their security at all times, according to hospital standards and federal/state regulations.

1. Monitors medication stock levels and advises appropriate pharmacy staff of depletion or low levels of critical medications and supplies.

1. Adheres to all necessary State, Federal (USP) sterility requirements in preparation of sterile products.

1. Delivers medications in a timely manner, placing patient needs first.

1. Utilizes pharmacy computer program / software to generate labels, post charges and issue credits, run reports, and enter patient specific information.

1. Complies with all department, State and Federal requirements for completing appropriate online and paper records and reports for historical and auditing purposes.

1. Provides training for lesser-experienced staff members as needed.

1. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Perform other related work as required or requested.

Occupational Hazards:  Potential for exposure to infectious patients and materials, though rare.  Potential for exposure to hazardous and toxic substances including chemotherapy, cytotoxic drugs, and cleaning solutions.  Potential for sticks or cuts by needles and other sharp, potentially contaminated items.  Potential for musculoskeletal injuries if proper lifting and carrying techniques are not used.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provides leadership within the department and acts as a resource for clinical and non-clinical staff on a continual basis. Remains critically attuned to the staff, physicians and referring facilities, giving their concerns and suggestions due consideration, prompt resolution or potential implementation with prompt feedback to the respective staff.
2. Spends up to three to four days per week rounding on scheduled customers in defined markets/regions.
3. Manages a routine/disciplined visit schedule documenting market changes and opportunities for growth.
4. Identifies, builds relationships with, and appropriately targets corporate clients operating in defined markets/regions.
5. Independently develops strong and meaningful relationships with key contacts such as civic leaders, business leaders, hospital partners, providers, provider groups, community employers and community groups.
6. Participate in ongoing planning with the leadership of the department to identify targets for on-site marketing and strategy development.
7. Establishes and maintains ongoing communications with leadership and staff, including routine or follow-up visits, emails and phone calls. Continually assess needs of these key groups and provides appropriate materials and ongoing communication as requested.
8. Provides assistance to referring physicians, patients and corporate clients with questions, problems or complaints.
9. Works with Operations Leader to keep informed on all local client profiles in order to promote prompt and effective service and reimbursement.
10. Attends and participates in regular client meetings with the Operations Leader, Physicians and appropriate Clinical staff to maintain effective office function.
11. In certain departments this individual may help the Operations Leader with the following: coordinate scheduling of personnel to ensure adequate coverage for on-site corporate clients and clinic locations.
12. Monitors and reports to the Operations Manager on employee performance/productivity and assists with interviewing and selecting qualified candidates.
13. Implements the initial and ongoing training/education and annual competencies of staff regarding client profiles and expectations.
14. Demonstrates understanding of and expertise in the clinical capabilities for various roles in the area of Operations.
15. Assists in the development, adheres to, and enforces Memorial Health operational procedures and personnel policies.
16. Demonstrates respectable and confidential behavior and demands the same from all operations personnel.
17. Follows safety practices in the performance of all job duties and demands the same of all operations personnel.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I act to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays

1. Supports of Memorial Health System’s Mission, Vision, Values, and Behavioral Standards.

1. Performs other related duties as required or requested

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.