Work With Us

Required Skills

1. Direct Clinical Services
• Participate in rotating on-call schedule for crisis intervention during daytime hours.

• Provide 25 hours of billable service per week to individuals within the Case Management program.
• Establish initial data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment sources in the community.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Make appropriate referrals to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
• Refer to, and work closely with, appropriate community resources to assure client linkage to appropriate coordination resources and delivery of appropriate services.
• Provide practical assistance to clients to improve their ability to cope within the community within the least restrictive setting possible (e.g. assistance with transportation, budgeting, locating housing, and/or identifying vocational training opportunities).
• Complete concurrent documentation at time of service with clients.

1. Client Information System
   • Establish appropriate professional files, including: intake evaluations, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.

• Complete required administrative forms (such as: case opening/closing, transfer, Expense Vouchers, etc.). Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.

1. Training Activities/Professional Growth
   • Supervisor and employee mutually identify professional goals to enhance job skills.

• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Complete all mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

1. Consultation/Networking
   • Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.

• Meet with supervisor to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.
• Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.
• Schedule to attend psychiatric consultation meetings, including treatment plan review meetings.
• Share relevant client data with other parties sharing responsibility for treatment (e.g. supervisor, treating physician, and involved collaterals).

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
   • SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

1. Job Relationships
   • Communicate directly to the Director, Case Management Services for clinical supervision, crisis intervention, clarification of program procedures and policies.

• Adhere to MHS/MBH Behavioral Standards.

1. Other Job Responsibilities
   • Participate in after-hours emergency services as indicated.

• Ability to accommodate evening and weekend hours when requested.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Key Responsibilities:

• Provide direct nursing care in alignment with hospital policies and clinical standards.
• Monitor patient progress, document care interventions and maintain accurate medical records.
• Support patient education efforts to enhance understanding and self-care management.
• Work closely with interdisciplinary teams to optimize patient outcomes.
• Assist in training, mentoring and onboarding new nurses and students.
• Ensure compliance with hospital safety protocols, infection control measures and regulatory requirements.

Location:

This position is based at Jacksonville Memorial Hospital in Jacksonville, IL, part of Memorial Health’s network of care.

Required Skills

Principle Duties & Responsibilities:

1. Assists in developing, modifying, and administering an array of custom solutions including, but not limited to Microsoft PowerApps, SharePoint environment, sites, and applications.

2. Assists in design, maintenance, and support of complex applications for use at the relevant hospital organizations.
3. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality applications.

4. Serve as the first-line support for maintenance of assigned systems.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Assists manager, change management team, and support teams to progress environments and code across environments. Assists in the coordination of test plans and identifies issues of the application prior to implementation in a production environment.

7. Work with various teams to identify project risks and provide resolution to understand and implement solution integration points.

8. Assist in resolution of help desk issues of low to medium complexity.

9. Assists with coordination of system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.

10. Actively participate in change management processes at application and departmental levels.

11. Assists with upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

12. Participates in professional development opportunities.

13. Work with MHS at all levels and departments and be able to manage situations appropriately.

14. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

15. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

16. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.

17. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

18. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

19. Manage time appropriately in order to meet assigned goals.

20. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually.

21. Work constructively with user communities to proactively identify areas for service enhancements throughout IT. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS.

22. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

23. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization. Embrace change to improve results. Expect and require exceptional performance of self and others.

24. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

25. Serves as coordinator for disaster recovery on responsible systems.

26. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

27. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.

28. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Essential Functions and Job Duties

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
• Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
• Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
• Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
• Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
• Actively anticipates and monitors patient and family changes, responds appropriately.
• Effectively resolves patient complaints.
• Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
• Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
• Actively utilizes evidence-based practice and customer service data to improve caring practices.
• Effectively plans and communicates patient care plans.
• Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
• Seeks out opportunities to be taught, coached, and mentored.
• Recruits diverse resources when appropriate to optimize patient outcomes.
• Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
• Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
• Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
• Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
• Provides individualized care.
• Evaluates patient’s understanding by observing behavior changes throughout plan of care.
• Sets patient-driven goals for education.
• Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
• Adapts standards of care to serve particular patient populations.
• Seeks out advice to improve patient care.
• Evaluates current practices based on patient responses, analysis of literature, research, and education.
• Incorporates evidence based practice into care delivery.
• Actively pursues continuing educational opportunities.
• Performs other duties as assigned.

Recruiter:

Jessica Brown, Senior Talent Acquisition Partner

brown.jessica@mhsil.com 

Required Skills

Essential Functions and Job Duties

• CLINICAL JUDGEMENT – Clinical reasoning, which includes decision-making, critical thinking, and a global grasp of the situation, coupled with nursing skills acquired through a process of integrating formal and informal experiential knowledge and evidence-based guidelines.
• Demonstrates the ability to assess the full scope of patient needs, using the nursing process on a continuous basis.
• Utilizes past nursing experience to anticipate problems while seeking out multi-disciplinary collaboration with comfort, when necessary.
• Recognizes patterns and trends that may predict the direction of illness.
• CARING PRACTICES:  Nursing activity that create a compassionate, supportive, and therapeutic environment for patients/families and staff.  Working on another’s behalf and representing the concerns of the patient/family and nursing staff; serving as a moral agent in identifying and helping to resolve ethical and clinical concerns within and outside the clinical setting.
• Promotes safety throughout patient’s and family’s transitions along the healthcare continuum.
• Actively anticipates and monitors patient and family changes, responds appropriately.
• Effectively resolves patient complaints.
• Engages all patients in a personalized, compassionate manner.
• COLLABORATION/SYSTEMS THINKING – Working with others (e.g., patients, families, healthcare providers) in a way that promotes/encourages each person’s contribution toward achieving optimal/realistic patient/family goals.  Involves intra-and inter- disciplinary work with colleagues and community.  Body of knowledge and tools that allow the nurse to manage whatever Environmental and system resources exist for the patient/family and staff, within or across healthcare and non-healthcare systems.
• Consults and coordinates with team members to assess, plan, implement and evaluate patient care plans.
• Actively utilizes evidence-based practice and customer service data to improve caring practices.
• Effectively plans and communicates patient care plans.
• Facilitates active involvement of others in team meetings regarding patient care and/or practice issues.
• Seeks out opportunities to be taught, coached, and mentored.
• Recruits diverse resources when appropriate to optimize patient outcomes.
• Serves as a resource to department and patient/family.
• RESPONSE TO DIVERSITY – The sensitivity to recognize, appreciate and incorporate differences into the provision of care.  Differences may include, but are not limited to, cultural differences, personalities, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values.
• Integrates cultural differences into patient/family care; incorporates appropriate alternative therapies.
• Tailors healthcare culture to meet the diverse needs and strengths of each patient/family. 
• FACILITATION OF LEARNING – The ability to facilitate learning for patients/families, nursing staff, other members of the healthcare team, and community.  Include both formal and informal facilitation of learning.
• Develops and modifies patient/family education programs throughout delivery of care, collaborating and incorporating all healthcare providers’ and educational plans.
• Provides individualized care.
• Evaluates patient’s understanding by observing behavior changes throughout plan of care.
• Sets patient-driven goals for education.
• Work toward achieving Bachelor of Science in Nursing degree.
• CLINICAL INQUIRY (INNOVATOR/EVALUATOR) – The ongoing process of questioning and evaluating practice and providing informed practice.  Creating practice changes through research utilization and experimental learning.
• Adapts standards of care to serve particular patient populations.
• Seeks out advice to improve patient care.
• Evaluates current practices based on patient responses, analysis of literature, research, and education.
• Incorporates evidence based practice into care delivery.
• Actively pursues continuing educational opportunities.
• Performs other duties as assigned.

Recruiter:

Jessica Brown, Senior Talent Acquisition Partner

brown.jessica@mhsil.com 

Required Skills

1. Manage and organize all electronic drawing files, hard copies, blueprints, and “as-built” files, ensuring they are complete and up-to-date after project completion.

2. Works with outside vendors to revise electronic drawing files for new projects and to represent “as-built” situations.

3. Provides to-scale plots of any drawing files.

4. Help improve CAD/Revit templates, block libraries, and drawing workflows.

5. Maintain a structured archive of drawings, models, and building documentation for multiple facilities.

6. Oversee documentation version control, file naming conventions, and digital folder organization.

7. Gathers field dimensions and other data necessary to complete drawing projects.

8. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

· SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

· COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.

· QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

· EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

9. Works with Facilities and Engineering staff to gather data necessary to document existing building systems on electronic drawing system.

10. Maintain drawing standards to ensure consistency across all project documentation.

11. Works with Facilities leadership to develop format to document existing building systems on electronic drawing system.

12. Provides assistance to Facilities Project Managers for dimensions and information necessary to complete construction projects.

13. Works with outside vendors to maintain existing hardware and software that is unique to the electronic drawing system- includes coordinating vendor installation of new and updated hardware and software with Information Systems staff.

14. Maintains records for space planning and adjust cost center information for reporting off of electronic drawing system.

15. Coordinates with finance department to change cost center information related to the electronic drawing program.

16. Conduct Site inspections to take and confirm measurements, document existing conditions and gather other field data necessary to maintain space planning and existing building drawings and documentation

17. Manages access for MHS staff for online systems related to the electronic drawing system.

18. Develop space test fits, blocking diagrams, and early-stage conceptual plans that explore multiple layout options.

19. Translate meeting notes, stakeholder feedback, and functional requirements into clear visual plans that support decision-making.

20. Work collaboratively with project managers to refine layouts, explore alternatives, and adjust plans based on clinical workflows, building infrastructure, equipment needs, and regulatory guidelines.

21. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Drives a company vehicle to transport a variety of durable medical, mobility, and basic respiratory care equipment and supplies to patients’ homes. Medical Service Technician is required to do all pre and post trip inspections. After inspection MST is required to report repair or maintenance issues to ensure vehicle complies with inspection requirements.

1. Selects appropriate equipment, loads/unloads medical equipment from company vehicle and delivers it to the desired location inside the customers’ homes. As necessary, utilizes a variety of assistance devices, such as dollies, carts, cargo straps, etc. to aid in the delivery and transportation process.

1. Assembles equipment and provides detailed instruction concerning proper use and care. Medical Service Technician will make recommendations to customers to enhance equipment effectiveness or safety.

1. All paperwork related to deliveries & maintenance is complete, organized, accurate and submitted to the supervisor at the end of each day. Obtain patient signatures for billing purposes. May handle monetary exchanges as required on the route.

1. Conforms to on-call requirements as assigned. Schedules and prioritizes routing of in-home customer visits resulting from on-call situations.

1. Receives, interprets, and verifies the completion of daily work orders by obtaining customers’ signatures or by completing documentation. Arranges for the completion of follow up work or notates work referred to other departments for handling in customers electronic chart note field Reviews final work orders for accuracy, completion, and approval prior to routing.

1. Prior to loading evaluates equipment for proper performance, safety, and functionality. Performs adjustments, and as necessary, troubleshooting, testing, and/or minor repair.

1. Recommends additional equipment and/or supplies to customers based on their needs or requests.

1. Upon pick-up, equipment is properly tagged, field cleaned if indicated and bagged prior to placing in truck, and returned to the branch to be cleaned, function tested and placed in the proper area of the warehouse.

1. Monitors and updates documentation and tracking system(s) related to the purchase, issuance, recall, repair, and maintenance of patient care equipment and related components and accessories.

1. Maintains and monitors the inventory of patient care equipment and supplies in the home.

1. As required, may load and unload liquid oxygen, concentrators and other basic respiratory care equipment to/from the delivery vehicle and customer’s home.

1. Communicates, and coordinates activities with, management and dispatch personnel concerning delivery schedules and service status.

1. All deliveries are made adhering strictly to the traffic laws and regulations as established by the Department of Transportation. Must complete manifest for hazardous materials and all legal documentation requirements as needed for Department of Transportation and Federal Drug Administration.

1. Must be able to attend vendor-sponsored training or informational sessions as new products are introduced when needed.

1. May lead departmental meetings and perform departmental in-service on new or existing products as a subject matter expert as appropriate.

1. Identifies, documents, and reports unused (or the inappropriate use of) equipment in customer’s home and report to supervisor and/or clinical staff.

1. Retrieves and enters basic information to/from USS system relating to home medical equipment or patient account information or notes.

1. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Reviews medical documentation received to ensure it is within the insurance regulations to dispense product/ equipment.

1. Participate in assigned online and on- the- job training to learn basic medical terminology, product/ equipment information, and insurance fundamentals.

1. Utilize computer software to create/ maintain electronic customer accounts. Documents and modifies customer account, billing, and insurance information as required to keep current.

1. Learn to perform basic and complex equipment assembly, cleaning, testing, repair, and troubleshooting.

1. Greets customers in-person or via phone and determines nature of inquiry. Within scope of knowledge and authority, assists customers with product/ service inquiries and equipment questions and selections.

1. Interprets doctors’ orders received for medical equipment; determines and conveys the appropriate selection to the customer based on prescription and current insurance coverage.

1. Provides product/ equipment descriptions, usage, and demonstrations regarding equipment and associated supplies to customers and ensures adequate customer understanding.

1. Coordinates the delivery of medical equipment, supplies, and associated items at customers request or as business needs dictate.

1. Prepares work orders and coordinates their successful implementation with the appropriate internal and external resources.

1. Serve as back up to others such as dispatch and cleaning room during times of special needs or absences.

1. Prepare for and perform physical inventory counts.

1. Assist Memorial Home Services management with the Joint Commission preparation and surveys.

1. Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.

1. Provide training and educational experiences for less experienced staff members.

1. Participate in mid and year-end inventory processes.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Hire, orient, supervise and evaluate clinical personnel assigned to team.

1. Maintains clinical expertise in area of responsibility.

1. Responsible for day to day activities of the clinical team for efficient operations and appropriate patient care of the department/team.

1. Provides direct supervision to ensure quality, evidence-based clinical practice.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.

Required Skills

Cleaning Knowledge and Techniques

• Understands how soiling occurs and the difference between soluble and insoluble soil and what occurs during the cleaning process.

• Understands the specific use of all housekeeping chemicals and their dilution rates.

• Proficient in identifying all flooring and fabric types typically used in a healthcare setting and assessing their condition.

 Floor Care and Surface Cleaning

• Performs hard surface floor dust mopping and wet/microfiber mopping.

• Performs shower scrubbing, stripping, and refinishing of all hard floor surfaces.

• Performs carpet care including spotting, bonnet buffing (shampooing), and extraction.

• Vacuums carpeted surfaces with an upright vacuum cleaner.

• Operates all departmental floor care equipment (upright vacuums, battery-operated vacuums, conventional floor machines, electric burnishers, auto-burnishers, auto-scrubbers, finish applicators, wet/dry vacuums, etc.).

• Utilizes Tru-D ultraviolet light device and is certified to train other staff in its use.

Patient Room and Facility Cleaning

• Cleans all in-patient rooms daily and performs discharge/transfer cleaning procedures.

• Performs isolation cleaning and precaution procedures using appropriate PPE.

• Cleans between cases and terminal cleaning in in-patient and out-patient special procedure areas.

• Cleans laboratory areas, pharmacy clean (IV) room, stairways, elevators, offices, conference rooms, furniture, and public/non-public restrooms and locker rooms.

• Cleans intravenous pumps (IV or Sigma Smart Pumps).

Waste Management and Safety

• Handles and disposes of all waste streams, including regulated waste; operates the autoclave in the absence of the recycling/waste coordinator.

• Cleans up hazardous material spills as required by leadership.

• Follows departmental safety procedures with chemicals and equipment use; reports any discrepancies.

• Reports any injuries observed or obtained to department leadership and submits injury reports as required.

Equipment and Maintenance

• Maintains all cleaning equipment (carts, vacuums, pagers, etc.) per departmental guidelines.

• Performs preventive maintenance and minor repairs on departmental equipment.

• Operates commercial laundry equipment and is certified to train other staff in its use.

Training and Leadership Assistance

• Assists leadership with department-certified training of Floor Care Specialists and HK II nominees/applicants.

• Assists and/or covers for the department Labor Technician with furniture moves and set-ups.

• Coordinates and delegates daily scheduled project work in the absence of leadership.

• Assists leadership with scheduling project work and informs leadership of current and future supply needs.

Administrative and Compliance Duties

• Keeps cleaning/project carts and housekeeping closets clean, stocked, and organized per department policy.

• Reports facility repair issues (wall patching, painting, ceiling tile replacement, leaking fixtures, burnt-out lights, etc.) to leadership or submits appropriate work orders.

• Follows and monitors all departmental policies, procedures, and communication boards.

• Completes all required trainings, meetings, and annual computer-based learning modules within designated timeframes.

• Performs all duties proficiently and within designated timeframes.

• Performs other related work as required or requested.

Customer Service

• Performs A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) and Greet and Feet techniques per policy and understands their impact on third-party patient survey processes.