Work With Us

Required Skills

1. Provide support to persons with developmental disabilities, their natural family, guardian or foster family in order to maintain the individual in the least restrictive alternative in a crisis or routine situation.

1. Promote a living situation which is supportive and strengthening with the goal of helping residents by training/instructing recipients according to Individual Service Plans initiated for/by clients and/or their guardians to move to higher levels of personal responsibility. (Budgeting, maintenance of residence, meal planning and preparation, and daily living skills.)

1. Attend client staffing and related agency meetings as requested by supervisor.

1. Provide emergency services when warranted.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Participate in developing intramural and extramural activities with emphasis on community orientation (recreational and socialization resources and opportunities).

1. Assist in relating information regarding the facility’s expectations of its clients to other community resources.

1. Provide clients with orientation, including expectations and procedures within the facility.

1. May assist in planning and preparation of staff meetings with sponsoring agencies, and in developing individualized program goals. Complete all required progress and evaluation forms and attend staff meetings as assigned.

1. Supervisor client programs as determined in the IHP, making further client assessments based on progress achieved.

1. Transport clients as needed and requested.

1. Complete required administrative forms (time off slips, timesheet, expense vouchers).

1. Provide assessment of clients’ needs required for developing and coordinating a written individual treatment plan.

1. Oversee recordkeeping for client financial management.

1. Support importance of clients taking their medications.

1. Take all necessary steps to ensure that sanitary practices are followed in purchasing, storing, preparation, and serving of meals and maintenance of food service area.

1. Adhere to MBH/MHS Behavioral Standards

1. Complete all mandatory education requirements by specified deadlines.

1. Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Direct Clinical Services

1. Develop initial comprehensive assessment data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
2. Provide 25 hours of billable services per week to clients.
3. Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
4. Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
5. Clarify priority problems, goals for change, and session limits according to agency policy to assist clients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
6. Manage the termination process and discharge planning to enhance clients’ abilities to retain treatment changes and/or use other available support services.
7. May organize, plan and participate in therapy groups for clients and/or their families, as assigned.

Client Information System

1. Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.
2. Complete required administrative forms. Collect necessary information for billing and fee collection for both community mental health and private pay clients.
3. Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
4. May prepare necessary documents/reports for DCFS as needed.

Training Activities/Professional Growth

1. Supervisor and employee mutually identify professional goals that will enhance job related skills.
2. Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
3. Complete mandatory education requirements by specified deadlines.
4. Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

1. Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
2. Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

Job Relationships

• Demonstrate through initiative and apparent effort involvement in clinical supervision.
• Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
• Adhere to MHS/MBH Behavioral Standards

Other Job Responsibilities

• Ability to accommodate evening/weekend hours.
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Direct Clinical Services

• Provide 5 billable hours per week in the Crisis and Residential Programs
• Ensures completion of face-to-face admission procedure involving review of program requirements, resident’s rights, room assignment, admission assessment of role functioning, belonging/medication check-in.
• Provides crisis stabilization through individual and group treatment.
• Implements crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Make appropriate referrals to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
• Refers to, and works closely with, appropriate community resources to assure linkage of the client to appropriate coordination resources and delivery of appropriate services.
• Provides practical assistance to clients to improve their ability to cope within the community within the least restrictive setting possible (for example, assistance may be needed with transportation, budgeting, locating housing, and/or identifying vocational training opportunities).
• Supports and encourage participation in programs and activities emphasizing community integration.
• Supports program expectations, rules, and procedures, working cooperatively with case managers, therapists, family members, guardians, and other service providers.
• Supports residents in taking medications as prescribed and in following other medical directions. Monitors compliance and document, as required.
• Meets billable hours standards established for program.
• Complete concurrent documentation at time of service with clients.

2. Implementation of Crisis/Residential Practices and Activities

• Assist in providing individual rehabilitation skill training in activities of daily living including; budgeting, meal preparation, housekeeping, personal hygiene, medication management, and other areas as needed to promote independence in daily living.
• Monitor facility maintenance including safety, housekeeping, and sanitation. Report and/or correct any problems observed.
• Follow appropriate sanitary practices in food storage, meal preparation, and clean-up.
• Maintain adequate housekeeping standards at all times.

3. Client Information System

• Establishes appropriate professional files, including: log entries, admission paperwork, medication monitoring record, progress notes, treatment objectives, clients’ consent to current treatment.
• Completes required clinical and administrative forms. Collects necessary information for billing and fee collection.
• Provides necessary client information to other agencies or health care providers to coordinate services to identified clients.

4. Training Activities/Professional Growth

• Supervisor and employee mutually identify professional goals that will enhance job related skills.
• Meet with supervisor to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.
• Participates in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Completes all mandatory education requirements by specified deadlines.
• Participates in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

5. Consultation/Networking

• Engages in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
• Develops cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.
• Shares relevant client data with other parties sharing responsibility for treatment.

6. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

7. Job Relationships

• Communicates directly with supervisor for clinical supervision, crisis intervention, clarification of program procedures and policies.
• Adheres to MHS/MBH Behavioral Standards.

8. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Direct Clinical Services

1. Conduct assessments of patient, including completion of the Patient Health Questionnaire (PHQ-9) depression scale and General Anxiety Screening (GAD-7).
2. Develop initial comprehensive assessment data including patient presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
3. Provide 25 hours of billable services per week to patients.
4. Consult with patient and primary care provider about treatment options and preferences; coordinate initiation of treatment plan.
5. Monitor patient closely for changes in severity of symptoms and medication side effects. Educate patients about medication and side effects as needed. Encourage treatment adherence.
6. Use behavioral activation techniques with patient as an adjunct to other treatments.
7. Provide evidence-based, brief structured psychotherapy (PST-PC).
8. Participate in regular caseload supervision with treatment team, focusing on patients improving adequately (e.g., less than 50% reduction in symptoms after 8-12 weeks in treatment).
9. Coordinate communication between patient and primary care physician and consulting psychiatrist; provide recommendations for change in treatment plan.
10. Document all encounters according to policies and procedures.
11. Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled patients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
12. Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
13. Clarify priority problems, goals for change, and session limits according to agency policy to assist patients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
14. Manage the termination process and discharge planning to enhance patients’ abilities to retain treatment changes and/or use other available support services.
15. May organize, plan and participate in therapy groups for patients and/or their families, as assigned

Patient Information System

1. Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, patients’ consent to current treatment and for exchange of information.
2. Complete required administrative forms. Collect necessary information for billing and fee collection.
3. Provide necessary patient information to other agencies or health care providers to coordinate services to identified patients.
4. May prepare necessary documents/reports for DCFS as needed.

Training Activities/Professional Growth

1. Supervisor and employee mutually identify professional goals that will enhance job related skills.
2. Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
3. Complete mandatory education requirements by specified deadlines.
4. Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

1. Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
2. Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Job Relationships

1. Demonstrate through initiative and apparent effort involvement in clinical supervision.
2. Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
3. Adhere to MHS/MBH Behavioral Standards

Other Job Responsibilities

1. Ability to accommodate evening/weekend hours.
2. Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Direct Clinical Services

• • Provide 10 billable hours per week in the CCRP Program.
  • Establish initial data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V-TR), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment sources in the community.
  • Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Make appropriate referrals to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
  • Refer to, and work closely with, appropriate community resources to assure client linkage to appropriate coordination resources and delivery of appropriate services.
  • Develop and facilitate individual and group therapeutic intervention to serve a justice involved population with mental health issues and possible co-occurring substance use issues
  • Complete concurrent documentation at time of service with clients.
  • Meet LPHA grant requirement for staffing identified in the state contract.
  • Provide clinical LPHA review of comprehensive assessment and treatment plan in the IM+CANS.

Client Information System

• Establish appropriate professional files, including intake evaluations, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.
• Complete required administrative forms (case opening/closing, SMI, Time Off Slips, Expense Vouchers, etc). Collect necessary information for billing and fee collection.
• Complete required DHS, DMH, and court reports.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.

Training Activities/Professional Growth

• Supervisor and employee mutually identify professional goals to enhance job skills.
• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Complete all mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
• Represent the MBH Community Conditional Release Program effectively when coordinating with members of the judicial system.
• Meet with supervisor to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.
• Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.
• Schedule to attend psychiatric consultation meetings, including treatment plan review meetings.
• Share relevant client data with other parties sharing responsibility for treatment (e.g. Director, treating physician, and involved collaterals).

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

Job Relationships

• Communicate directly with supervisor for clinical supervision, crisis intervention, clarification of program procedures and policies.
• In absence of the immediate supervisor, access the site Administrator for clinical supervision.
• Adhere to MHS/MBH Behavioral Standards.

Other Job Responsibilities

• Participate in Residential and Crisis Center services as required or requested.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Direct Clinical Services

1. Conduct assessments of patient, including completion of the Patient Health Questionnaire (PHQ-9) depression scale and General Anxiety Screening (GAD-7).
2. Develop initial comprehensive assessment data including patient presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
3. Provide 25 hours of billable services per week to patients.
4. Consult with patient and primary care provider about treatment options and preferences; coordinate initiation of treatment plan.
5. Monitor patient closely for changes in severity of symptoms and medication side effects. Educate patients about medication and side effects as needed. Encourage treatment adherence.
6. Use behavioral activation techniques with patient as an adjunct to other treatments.
7. Provide evidence-based, brief structured psychotherapy (PST-PC).
8. Participate in regular caseload supervision with treatment team, focusing on patients improving adequately (e.g., less than 50% reduction in symptoms after 8-12 weeks in treatment).
9. Coordinate communication between patient and primary care physician and consulting psychiatrist; provide recommendations for change in treatment plan.
10. Document all encounters according to policies and procedures.
11. Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled patients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
12. Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
13. Clarify priority problems, goals for change, and session limits according to agency policy to assist patients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
14. Manage the termination process and discharge planning to enhance patients’ abilities to retain treatment changes and/or use other available support services.
15. May organize, plan and participate in therapy groups for patients and/or their families, as assigned

Patient Information System

1. Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, patients’ consent to current treatment and for exchange of information.
2. Complete required administrative forms. Collect necessary information for billing and fee collection.
3. Provide necessary patient information to other agencies or health care providers to coordinate services to identified patients.
4. May prepare necessary documents/reports for DCFS as needed.

Training Activities/Professional Growth

1. Supervisor and employee mutually identify professional goals that will enhance job related skills.
2. Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
3. Complete mandatory education requirements by specified deadlines.
4. Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

1. Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
2. Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Job Relationships

1. Demonstrate through initiative and apparent effort involvement in clinical supervision.
2. Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
3. Adhere to MHS/MBH Behavioral Standards

Other Job Responsibilities

1. Ability to accommodate evening/weekend hours.
2. Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Direct Clinical Services

1. Conduct assessments of patient, including completion of the Patient Health Questionnaire (PHQ-9) depression scale and General Anxiety Screening (GAD-7).
2. Develop initial comprehensive assessment data including patient presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
3. Provide 25 hours of billable services per week to patients.
4. Consult with patient and primary care provider about treatment options and preferences; coordinate initiation of treatment plan.
5. Monitor patient closely for changes in severity of symptoms and medication side effects. Educate patients about medication and side effects as needed. Encourage treatment adherence.
6. Use behavioral activation techniques with patient as an adjunct to other treatments.
7. Provide evidence-based, brief structured psychotherapy (PST-PC).
8. Participate in regular caseload supervision with treatment team, focusing on patients improving adequately (e.g., less than 50% reduction in symptoms after 8-12 weeks in treatment).
9. Coordinate communication between patient and primary care physician and consulting psychiatrist; provide recommendations for change in treatment plan.
10. Document all encounters according to policies and procedures.
11. Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled patients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
12. Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
13. Clarify priority problems, goals for change, and session limits according to agency policy to assist patients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
14. Manage the termination process and discharge planning to enhance patients’ abilities to retain treatment changes and/or use other available support services.
15. May organize, plan and participate in therapy groups for patients and/or their families, as assigned.

Patient Information System

1. Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, patients’ consent to current treatment and for exchange of information.
2. Complete required administrative forms. Collect necessary information for billing and fee collection for both community mental health and private pay patients.
3. Provide necessary patient information to other agencies or health care providers to coordinate services to identified patients.
4. May prepare necessary documents/reports for DCFS as needed.

Training Activities/Professional Growth

1. Supervisor and employee mutually identify professional goals that will enhance job related skills.
2. Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
3. Complete mandatory education requirements by specified deadlines.
4. Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

1. Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
2. Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Job Relationships

1. Demonstrate through initiative and apparent effort involvement in clinical supervision.
2. Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
3. Adhere to MHS/MBH Behavioral Standards

Other Job Responsibilities

1. Ability to accommodate evening/weekend hours.
2. Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery. 
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances. 
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested. 
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards. 
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Assist in planning and developing therapeutic activities designed to prepare clients for program participation.
• Instruct clients in activities designed for developing good self-care, work readiness skills, socialization, behavior skills, and/or instructing and supervising clients in actual work.
• Provide required documentation necessary to track clients’ progress.
• Assist and participate in in-service training and staff meetings.

•  
• Assist in monitoring the physical needs of the program and initiate procedures for supplies needed to the Developmental Training Program Manager.
• Complete all mandatory education requirements by specified deadlines.
• Adhere to MHS/MBH Behavioral Standards.
• Perform other duties as required by agency needs.

Required Skills

1. Provides individual skills training in activities of daily living, including managing medications, budgeting, meal preparation, housekeeping, personal hygiene, and other areas as needed to promote independence in daily living.

2. Assists clients in meeting their recovery plan goals and promotes clients’ overall safety and well-being.

3. Supports program expectations, rules, and procedures.

4. Follows appropriate sanitary practices in food storage, meal preparation, and clean up.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support the mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Maintains adequate housekeeping standards at all times.

7. Organizes household functions and monitors and reports facility maintenance.

8. Demonstrates willingness to enhance knowledge of behavioral health, to be flexible when working with others, and to adhere to a solid work ethic when working independently.

9. Provides required number of hours of services per week to individuals within the Residential Program.

10. Completes all mandatory education requirements, including monthly clinical supervision as required by the Illinois Department of Human Services.

11. Performs other related work as required or requested.