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Required Skills

1. Interprets, orders, and generates barcode labels from the Lab LIS system and applies labels to appropriate specimen tubes and collection containers. Must be able to interpret many different physician orders and requests to include over 1800 lab tests and select the appropriate orderable code in the Lab LIS system.

1. Removes biological specimens from biohazard bags including blood, urine, bone marrow, body fluids, and tissue specimens. Understand all different types of collection media, preservatives, and risks of exposure to infectious agents. Handles both infectious A and B substances with appropriate CDC, and IDPH guidelines. Ability to determine if specimen was collected in appropriate collection container and media. Understands steps to resolve collection issues to ensure patient testing is performed or recollected.

1. Receives all calls arriving in the laboratory from providers, clients, nurses, management, and patients. Logs calls in tracking software, answers all questions pertaining to phlebotomy draws, specimen collection, transport of specimens, provides lab results, supply requests, forensic autopsy cases, and administrative questions. Escalates callers to management or technical departments when necessary if unable to resolve all question  

1. Correctly enters outpatient and non-patient demographic, insurance, and diagnosis information into the hospital registration system, answering all questions in each field and updating any information that is not current. Understands insurance policy numbers and carrier codes including client account versus patient insurance billing. Recognizes valid diagnosis codes and follows appropriate resolution on any noncompliant codes.

1. Monitors the printing of physician reports for inpatients and outpatients. Separates lab reports for delivery to the correct ordering provider or client site to ensure providers receive lab results in a timely manner.

1. Communicates requests for specimen collection to phlebotomists in a timely and appropriate manner. Works closely with phlebotomy staff and managers to organize and facilitate inpatient and outpatient phlebotomy requests.

1. Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).  Follows all instructions on provider order including, add on testing and testing cancelations. Understands how to handle a verbal order request from a provider and documents correctly.

1. Schedules all fine needle aspirates and biopsies as requested by clinicians, ensures a pathologist is dispatched when clinician is ready to perform procedure.

1. Processes all slide and block requests for internal and external consultations, including preparing appropriate paperwork, requesting material, pathologist review and sign off, shipping, and material returns.

1. Assists with the preparation of slides and blocks for sendout testing.  

1. Contribute to departmental operations by performing other related duties as may be required and/or assigned.
2. Monitors the laboratory computer system operations menu to ensure all operations are running and respond to the appropriate prompts to print daily reports. Notify appropriate computer operations staff concerning exceptions.

1. Maintains and scans patient records according to government regulations and accreditation guidelines.

1. Ensures that professional and personal activities conform to Memorial Medical Center strategic plan and philosophy regarding the Guest Relation Program.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provides day-to-day operational oversight and support for the recruiting function to ensure services are effective, efficient and meet organizational needs. Assesses, monitors, and (as necessary) realigns workloads to maximize results.

1. Recruitment Strategy and Tactic Development

• Contributes to the ongoing development and evaluation of recruitment strategy.
• Deploys recruitment tactics, monitors results, and makes adjustments as needed.
• Conducts ongoing rounding with hiring managers to ensure awareness of customer experience.

1. Process Oversight & Improvement

• Manages the recruitment function to establish standard streamlined recruitment processes.
• Serves as an advocate for the recruiting customer experiences (both internal and external) by assessing, creating, eliminating and/or redesigning processes to meet organizational objectives.
• Assists in developing and/or modifying policies, procedures and methods to increase nurse recruiting efficiency. Monitors and ensures consistency in the deployment of key work processes.

1. Customer Experience

• Serves as an advocate for the nurse recruiting customer experiences (both internal and external) by assessing, creating, eliminating and/or redesigning processes to meet organizational objectives.
• Conducts ongoing rounding with hiring managers to ensure awareness of customer experience.

1. Innovation

• Collaborates with Talent Acquisition team to implement best practices for talent acquisition and maintains a “cutting edge” approach utilizing all tools and resources available in the marketplace.
• Maintains current professional knowledge and understanding of national talent acquisition trends by attending educational workshops/conferences, reviewing professional publications, establishing personal networks and participating in professional societies.

1. Data reporting and analysis

• Assists in the creation of recruitment metrics to ensure optimal efficiencies & communication.
• Analyzes, communicates and oversees all data reporting related to area of responsibility.

1. Assists in developing and/or modifying policies, procedures and methods to increase recruiting efficiency. Monitors and ensures consistency in the deployment of key work processes.

1. Identifies problems and potential solutions to problems and opportunities to enhance the value to Memorial Health.

1. Responds to recruitment-related inquiries and requests and works collaboratively with other internal groups to ensure amicable outcomes are achieved.

1. Evaluates the performance of direct reports and conducts annual performance appraisals. Conducts salary administration, performance management and other associated personnel activities. Coaches, supports, and develops team members to their fullest potential. Interviews, hires & assists in the selection of employees.

1. Interprets organizational policies, procedures and objectives and supports same with supervised staff.

1. Serves as resource committees, task forces, meetings, etc. to assist Memorial Health in meeting its objectives.

1. Maintains professional growth and development through continuing education, seminars, workshops and professional affiliations.
2. Contributes to the development and execution of the departmental budget and HR goals applicable to the recruiting functions.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provide first and second level support to customers and clients according to defined service level agreements.

1. Triage, find resolutions, and/or provide possible work around for customer related issues and inquiries within the requirements of MHS IS policies and procedures.

1. Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

1. Provide good customer service by deescalating customer frustration with technological issues in order to provide solutions and resolutions for customers.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Accurately and succinctly identify and communicate customer issues to various IT Division teams for appropriate distribution and identification of issues.

1. Document and update all customer information, details related to customer issues, steps taken to resolve or attempt to resolve and escalation to appropriate IS support teams as defined in the support documentation.

1. Perform troubleshooting and repair on desktop hardware including computers, laptops, peripherals, printers, scanners, pagers, etc.

1. Perform troubleshooting steps on network connectivity issues.

1. Acts as liaison between Customer departments, Information Management and software vendors to resolve problems, answer questions and complete requests for service while demonstrating effective written and verbal communication

1. For the Helpdesk role, resolve routine problems for issues where resolutions are expected within in a reasonable time and without a visit to the user location. Walk users through steps for identifying or resolving issues.

1. Use of remote administration and other tools as necessary to provide accurate and creative solutions to problems of moderate complexity.

1. Follows-up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.

1. Provide innovative and accurate feedback for the development and maintenance of customer and community facing support documentation.

1. Analyze and resolve hardware maintenance problems and escalate issues to the appropriate vendor if necessary and configure workstations, laptops, printers, and other approved hardware to provide to customers for break/fix and warranty replacement.

1. Coordinate with other IS support teams to develop both short and long term solutions to address customer needs, restore service and/or identify and correct core problems.

1. Assist in planning, coordinating, and installation of new computer systems for Memorial Health System (MMC Campus and Affiliates).

1. Maintain and update inventory records for system equipment.

1. Maintain IDF cable management within patch panel closets and from data jacks to equipment. Coordinate with appropriate cabling contractors or wire techs to drop lines when needed.

1. Ability to prioritize and multi task work efforts in order to provide efficient and timely resolutions for customers.

1. Must be detail oriented and have the ability to follow complex documentation to install and setup vendor and corporate software.

1. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work and provides written evaluation and recommendation for management review.

1. Provides support to off-campus facilities

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provide care of grounds which includes: mowing, snow removal, raking leaves, watering, fertilizing, edging, planting of grass and flowers, trimming, de-thatching lawn, painting as required and parking lot stripping.

1. Maintains external appearance of Memorial Health System by cleaning driveways, parking areas, entrances and disposing of trash.

1. Remove snow by snow plow, shovel, squeegee, snow blower or other approved methods.

1. Transport materials/equipment by hand, dolly or truck to work site.

1. Interact with hospital colleagues and patients/visitors in a courteous and cooperative manner.

1. Perform pre start-up inspection of power equipment and minor repairs of grounds equipment and tools.

1. Maintains appropriate dress and appearance, projecting a positive image of Memorial Health System.

1. Consistently follows all safety procedures/policies in completing work assignments.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm – I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes –  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  – I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

1. Creates schedules for team members, coordinates training and orientation of all new personnel to team, ensures team members’ compliance with all departmental and organizational policies and procedures, and prepares and conducts employee performance evaluations utilizing tools provided. Initiates training and/or corrective actions as necessary.

1. Approves/manages the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met.

1. Supervises the daily work of Payment Application Specialists. Oversees day-to-day activities and responsibilities of cash posting team responsible for receipt, posting and reconciliation of all incoming cash payments. Pulling remits from vendor websites, which include 835/EFT posting, insurance checks and personal payments that come thru the mail.  Bad debt agency checks, bank loans, payroll deduction payments, NSF, State of Illinois sold vouchers, and intercorporate transactions.

1. Acts as a Liaison for General Accounting and Treasury. Responsible for posting all the cash and are needed to help reconcile all items posted to the bank accounts.  This consists of 10 bank accounts from different accounting departments.  Maintains a daily cash reconciliation sheet used to provide information to general accounting and researches any discrepancies between reconciliation sheet and what was deposited in the bank. General accounting also has an outstanding list that is worked to ensure all deposits are posted.

1. Acts as a Liaison for Anesthesia billing. Responsible for pulling their 835’s and EOB’s from MMC and required to FTP to the billing company. Maintains a cash reconciliation spreadsheet to keep track of all payments. Tracks any payments that are comingled with MHS payments.

1. Acts as a Liaison for Trubridge which is an outsource company that posts TMH/ALMH payment in their old system CPSI. Researches any posting errors from the vendor and provides any EOB’s.  Ensures anything not done by the vendor is done by the cash posting team (payroll, State of Illinois sold vouchers, NSF and credit cards payment).

1. Assists team with posting cash when necessary.

1. Supervises the daily work of mail correspondence. Which consists of opening incoming mail and routing to the correct person or place.  Getting all outbound mail ready to send out and take to the correct location for pickup.  Also scanning all EOB’s and work that is done in Cerner Revenue Cycle in Application extender.  Assists in scanning issues or looking for EOB’s within Cerner.

1. Supervises the daily cash reconciliation process, consisting of balancing daily reports from systems. Verifies balances and ensures balances are in appropriate column on our spreadsheet by entity.

1. Investigates and resolves day-to-day operational problems encountered. Works closely with Revenue Informatics team to trouble shoot problems. Assures posting errors are corrected in a timely manner.  Stays ahead of technology changes coming with posting and updates to the Cerner platform and assists in testing payments in Dev, Cert, and Production environments.

1. Develops and maintains written procedures for working each individual area as guided by department manager.

1. Operates within the limits of the staffing budget or demonstrates measures taken to correct.

1. Establishes a positive working relationship with all affiliated parties, IT staff and vendor representatives.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Assists in developing, modifying, and administering an array of custom solutions including, but not limited to the SharePoint environment of sites and applications.

1. Assists in design, maintenance, and support of complex applications for use at the relevant hospital organizations.

1. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality applications.               

1. Serve as the first-line support for maintenance of assigned systems.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Assists manager, change management team, and support teams to progress environments and code across environments. Assists in the coordination of test plans and identifies issues of the application prior to implementation in a production environment.

1. Work with various teams to identify project risks and provide resolution to understand and implement solution integration points.

1. Assist in resolution of help desk issues of low to medium complexity.

1. Assists with coordination of system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.

1. Actively participate in change management processes at application and departmental levels.

1. Assists with upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

1. Evaluates existing applications to reprogram, update and add new features.

1. Designs creative prototypes according to specifications.

1. Collaborates with a team of IT professionals to set specifications for new applications.

1. Participates in professional development opportunities.

1. Work with MHS at all levels and departments and be able to manage situations appropriately.

1. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

1. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

1. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.

1. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

1. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

1. Manage time appropriately in order to meet assigned goals.

1. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually. 

1. Work constructively with user communities to proactively identify areas for service enhancements throughout IT.

1. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

1. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization. 

1. Embrace change to improve results. Expect and require exceptional performance of self and others. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

1. Serves as coordinator for disaster recovery on responsible systems.

1. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

1. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.

1. Performs other related work as required or requested.

Required Skills

1. Assists in developing, modifying, and administering an array of custom solutions including, but not limited to the SharePoint environment of sites and applications.

1. Assists in design, maintenance, and support of complex applications for use at the relevant hospital organizations.

1. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality applications.               

1. Serve as the first-line support for maintenance of assigned systems.

1. Assists manager, change management team, and support teams to progress environments and code across environments. Assists in the coordination of test plans and identifies issues of the application prior to implementation in a production environment.

1. Work with various teams to identify project risks and provide resolution to understand and implement solution integration points.

1. Assist in resolution of help desk issues of low to medium complexity.

1. Assists with coordination of system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.

1. Actively participate in change management processes at application and departmental levels.

1. Assists with upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

1. Participates in professional development opportunities.

1. Work with MHS at all levels and departments and be able to manage situations appropriately.

1. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

1. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

1. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.      

1. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

1. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

1. Manage time appropriately in order to meet assigned goals.

1. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually.

1. Work constructively with user communities to proactively identify areas for service enhancements throughout IT. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS.

1. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

1. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization.  Embrace change to improve results.  Expect and require exceptional performance of self and others.

1. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

1. Serves as coordinator for disaster recovery on responsible systems.

1. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

1. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.

1. Performs other related work as required or requested.

Required Skills

1. Patient Care Services:

• Provides care to patients under the direction of a Registered Professional Nurse and/or Licensed Physician according to Memorial Medical Center policies, procedures and standards of care:
• Obtaining vital signs manually and with equipment
• Performing an EKG
• Performing phlebotomy on patients age 5 and above.
• Perform sterile insertion of foley catheter as per physician order
• Collecting stool, urine and other samples from patients
• Fitting patients for crutches and orthopedic splinting supplies
• Assisting providers with sterile procedures—before, during and after
• Transporting patients in the department and to other departments
• Dressing simple wounds with clean technique
• Communicating with patients and their families
• Performing an Initial Screening on low acuity patients
• Assisting patients during the discharge process
• Assists behaviorial health patients using de-escalation techniques

• Assists in the admission of patients, (i.e. placing patients in room, preparation of patient for examination, obtaining initial and/or repeat vital signs, and communicates any unusual circumstances to the Registered Professional Nurse and/or Licensed Physician).

• Maintains operating knowledge of both the Trauma and ACLS protocols
  • • Assists in maintaining equipment, corrects equipment malfunctions and report malfunctions for repair.
    • Assists in providers in maintaining a sterile field during procedures.
    • Assists provider/nurse with rapid infuser setup, arterial line setup, chest tube placement, EVD placement
    • Maintains supplies of acute care carts (trauma, neuro, central line)

• Maintains appropriate documentation skills.

• Performs clerical functions (i.e. receives, opens and distributes mail; answers, places and routes telephone calls and pages utilizing appropriate communication skills and procedures; maintains appropriate level of clerical supplies; manages Radiology communication slips appropriately; processes completed ED patient record accurately, timely, and in appropriate manner; transmits records to attending physicians in accordance with Department policy and procedures).

• Communicates with Pre-Hospital personnel in accordance with Department policy and procedures utilizing appropriate communications equipment and logs.

• Understands and functions appropriately for all Medical Center and Department “Conditions”.

• Provides preceptor functions as directed by Manager and/or Supervisor.

• Maintains familiarization with location and operation of equipment and procedure manuals for Department.

• Practices appropriately for the safety of patients, (i.e., uses side rails appropriately, disposes of infectious waste appropriately, addresses spill appropriately and initiates incident reports as appropriate).

• Demonstrates professionalism (i.e., attends or reviews 75% of staff meetings minutes, documenting review with signature and date; actively pursues opportunity to increase knowledge within area of responsibility; maintain patient confidentiality; complies with professional appearance policy; presents at work on time and maintains satisfactory attendance in accordance with department Ill/Absent policy).

• Participates in collecting data for Quality Improvement activities, assists in identifying patient care problems for study and applies Quality Improvement findings to patient care.

2. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.:

3. Performs other related work as required or requested.