Work with us

Required Skills

Client Services

• Develop initial preliminary assessment data including clients’ presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (according to DSM-V) and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide direct service crisis intervention to individuals in the community while managing caseload of clients for crisis stabilization follow-up services.
• Complete concurrent documentation at time of services with clients.
• Utilize both in-person and Telehealth responses to conduct assessments of clients presenting in the community.
• Collaborate with law enforcement, EMS, and other community providers to assist in providing timely crisis intervention in the location where the crisis event is occurring.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients.
• Coordinate inpatient hospitalization with Psychiatric Response Team.
• Coordinate referrals to inpatient and outpatient levels of care for emergency psychiatric assessments.

Client Information System

• Complete required administrative and legal paperwork (such as: voluntary and involuntary paperwork, Case Openings, SMI/SED, Crisis forms, etc).
• Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• Document assessments so as to be entered into the client’s EHR at MBH.
• Assist with functions of inpatient psychiatric admission.

Training Activities/Professional Growth

• Manager and employee mutually identify professional goals, which will enhance job related skills.
• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Attend and participate in mandatory monthly clinical supervision with manager as required by the IL Department of Human Services.
• Complete all mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according agency policy to provide a professional working environment and effective service delivery.
• Meet with manager to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Integrity, Quality, and Stewardship that support our mission, vision and values:

• SAFETY: I put safety first in everything I do.  I speak up, without fear on matters of patient and colleague safety.  I take action to create an environment of zero harm.
• INTEGRITY: I respect others and show compassion.  I behave honestly and ethically.  I am accountable for my attitude, actions and health
• QUALITY: I advance my knowledge and skills.  I seek continuous improvement.  I deliver evidence-based care that leads to excellence in outcomes
• STEWARDSHIP: I use resources wisely and maintain financial stability.  We work together to coordinate care and services across the health system. We promote healthier communities

Job Relationships

• Communicate directly with manager for clinical supervision, clarification of agency policy, and program evaluation to promote a professional working environment and effective service delivery system.
• In absence of immediate manager, will reach out to Director for clinical supervision.
• Adhere to MHS/MBH Behavioral Standards.

Other Job Responsibilities

• Respond to requests for service from the community and link to appropriate clinic program or outside agencies.
• Participate in On Call Rotation and assist manager in ensuring coverage of open shifts as needed
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of th

Required Skills

1. Provides day-to-day operational oversight and support for the recruiting function to ensure services are effective, efficient and meet organizational needs. Assesses, monitors, and (as necessary) realigns workloads to maximize results.

1. Recruitment Strategy and Tactic Development

• Contributes to the ongoing development and evaluation of recruitment strategy.
• Deploys recruitment tactics, monitors results, and makes adjustments as needed.
• Conducts ongoing rounding with hiring managers to ensure awareness of customer experience.

1. Process Oversight & Improvement

• Manages the recruitment function to establish standard streamlined recruitment processes.
• Serves as an advocate for the recruiting customer experiences (both internal and external) by assessing, creating, eliminating and/or redesigning processes to meet organizational objectives.
• Assists in developing and/or modifying policies, procedures and methods to increase nurse recruiting efficiency. Monitors and ensures consistency in the deployment of key work processes.

1. Customer Experience

• Serves as an advocate for the nurse recruiting customer experiences (both internal and external) by assessing, creating, eliminating and/or redesigning processes to meet organizational objectives.
• Conducts ongoing rounding with hiring managers to ensure awareness of customer experience.

1. Innovation

• Collaborates with Talent Acquisition team to implement best practices for talent acquisition and maintains a “cutting edge” approach utilizing all tools and resources available in the marketplace.
• Maintains current professional knowledge and understanding of national talent acquisition trends by attending educational workshops/conferences, reviewing professional publications, establishing personal networks and participating in professional societies.

1. Data reporting and analysis

• Assists in the creation of recruitment metrics to ensure optimal efficiencies & communication.
• Analyzes, communicates and oversees all data reporting related to area of responsibility.

1. Assists in developing and/or modifying policies, procedures and methods to increase recruiting efficiency. Monitors and ensures consistency in the deployment of key work processes.

1. Identifies problems and potential solutions to problems and opportunities to enhance the value to Memorial Health.

1. Responds to recruitment-related inquiries and requests and works collaboratively with other internal groups to ensure amicable outcomes are achieved.

1. Evaluates the performance of direct reports and conducts annual performance appraisals. Conducts salary administration, performance management and other associated personnel activities. Coaches, supports, and develops team members to their fullest potential. Interviews, hires & assists in the selection of employees.

1. Interprets organizational policies, procedures and objectives and supports same with supervised staff.

1. Serves as resource committees, task forces, meetings, etc. to assist Memorial Health in meeting its objectives.

1. Maintains professional growth and development through continuing education, seminars, workshops and professional affiliations.
2. Contributes to the development and execution of the departmental budget and HR goals applicable to the recruiting functions.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence, and DMH CARES values. Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

1. Screen patients against research protocols and identify those who meet eligibility requirements. Recommend appropriate patients to respective physicians.

1. Educate patients on protocol information, including scheduling needs, testing requirements, etc.

1. Register patients to protocols ensuring eligibility requirements are met.

1. Order all pre-study evaluations per protocol time frames.

1. Attend patient evaluation visits to obtain protocol data. Obtain urine samples when necessary. Abstract and submit protocol data at appropriate intervals.

1. Obtain, review and submit records/materials required for protocol compliance including Pathology, Radiology, Medical Records and Radiation Therapy.

1. Maintain a record keeping system that documents patients registered on research studies, their protocol status, copies of the informed consent and data submitted, and narrative notes.

1. Contact clinical trials subjects to obtain survival information for follow-up trials and report in required format within designated time period.

1. Maintain current files for institutional review board approved studies.

1. Maintain a computerized database of clinical trial enrollments and activities.

1. Complete institutional review board education for compliance with regulatory guidelines.

1. Compile records of institutional review board education and compliance with use of investigational drugs for investigators enrolling subjects in clinical trials.

1. Follow federal, state and local guidelines to maintain compliance for human subject’s protection and reporting clinical trials data.

1. Performs other related work as required or requested.

Required Skills

• Contact newly hired and existing employees to schedule one-on-one benefit review sessions.
• Analyze census data and create a customized reach out strategy in order to effectively connect with each employee.
• Review, evaluate, and counsel employees on their core and voluntary benefit options.
• Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls to follow up, educate, and address employee questions as needed.
• Enter employee and enrollment information into appropriate systems at the time of enrollment. Accurately complete paper applications and electronic enrollments.
• Plan and execute new employee orientations and on-site projects, as directed by the client and BCInsourcing.
• Assist in developing communication strategies to achieve client goals.
• Utilize strong verbal and written communication as well as active listening skills when interacting with employees and client partners in order to effectively counsel and communicate.
• Use effective time management skills to meet employee available and manage business needs to achieve company goals.
• Maintain a high level of professionalism and communication skills when counseling employees and interacting with client partners.
• Maintain a high level of customer service by working with your supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly inform the immediate supervisor and Human Resources of any problem, complaint or an unusual matter of significance, and work with appropriate management to determine the course of action.
• Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends.
• Provide support to the assigned client while fostering effective relationships and maintaining rapport with all case partners. Participate in client meetings as directed.
• Provide timely responses to all client questions and requests.
• Travel to client sites for open enrollment periods and special projects, as directed.
• Adhere to mandatory training and compliance requirements with regard to company and client HIPAA policies, enrollment compliance, and work environment training requirements at time of hire and annually thereafter.
• Adhere to quality assurance and compliance standards as well as all company policies. Follow all company processes as directed.
• Maintain Life and Health Producer’s License. Complete continuing education, provide appropriate documentation, and all other licensing requirements as directed by the Licensing Coordinator.
• Timely notify BCI Licensing department of any information or situation which may affect licensure or appointment status.
• Perform all other tasks as assigned.

Required Skills

• Maintains flexibility, organizes and prioritizes time to accommodate assigned patient load.
• Meets departmental standards and insurance/reimbursement guidelines for documentation of care.

• Daily notes
• Communicates with doctors
• Recertifications
• Evaluations
• Billing
• Outcome measures

• Evaluates patients; plans and delivers care and treatment to progress patient to goals agreed upon by patient, family and Physician.
• Re-evaluates and plans programs on an ongoing basis.
• Competently applies all Physical Therapy modalities.
• Instructs patients and families in home programs.
• Suggests changes in patients’ clinical approaches, and secures orders as appropriate.
• Communicates and collaborates with rehabilitation team.
• Maintains existing equipment and recommends purchase of new items as consistent with Hospital and Department Strategic Plan.
• Maintains current professional knowledge.

• Attends all mandatory educational programs and continuous education required for licensure.
• Seeks continuing education to improve quality of care.

• Maintains fiscal responsibility of the Department and the Hospital. Compliant and accurate implementation of billing process.
• Actively looks for ways to reduce costs.
• Maintains patient/family confidentiality to comply with HIPPA regulations.
• Provides in-services and public education functions.
• Supervises students, Physical Therapy Assistants, and aides.
• Serves on committees as requested.
• Performs other duties as assigned by Director, Managers, and Team Leader.
• Recommends and implements new programs as directed and as they pertain to Hospital and Department Strategic Plan.

Required Skills

Essential Functions and Job Duties

• Maintains flexibility, organizes and prioritizes time to accommodate assigned patient load.
• Meets departmental standards and insurance/reimbursement guidelines for documentation of care.

• Daily notes
• Communicates with doctors
• Re-certifications
• Evaluations
• Billing
• Outcome measures

• Evaluates patients; plans and delivers care and treatment to progress patient to goals agreed upon by patient, family and Physician.
• Re-evaluates and plans programs on an ongoing basis.
• Competently applies all Physical Therapy modalities.
• Instructs patients and families in home programs.
• Suggests changes in patients’ clinical approaches, and secures orders as appropriate.
• Communicates and collaborates with rehabilitation team.
• Maintains existing equipment and recommends purchase of new items as consistent with Hospital and Department Strategic Plan.
• Maintains current professional knowledge.

• Attends all mandatory educational programs and continuous education required for licensure.
• Seeks continuing education to improve quality of care.

• Compliant and accurate implementation of billing process.
• Maintains fiscal responsibility of the Department and the Hospital.
• Accepts additional duties and remains flexible in work schedule.

• Serves on task force as requested.
• Assist with CQI studies.
• Conducts communication education.
• Assists Clinical Specialist in staff education.
• Supervises students as requested.

• Maintains patient/family confidentiality to comply with HIPPA regulations.
• Performs other duties as assigned by Director, Managers, and Team Leader.

Required Skills

• Maintains flexibility, organizes and prioritizes time to accommodate assigned patient load.
• Meets departmental standards and insurance/reimbursement guidelines for documentation of care.

• Daily notes
• Communicates with doctors
• Recertifications
• Evaluations
• Billing
• Outcome measures

• Evaluates patients; plans and delivers care and treatment to progress patient to goals agreed upon by patient, family and Physician.
• Re-evaluates and plans programs on an ongoing basis.
• Competently applies all Physical Therapy modalities.
• Instructs patients and families in home programs.
• Suggests changes in patients’ clinical approaches, and secures orders as appropriate.
• Communicates and collaborates with rehabilitation team.
• Maintains existing equipment and recommends purchase of new items as consistent with Hospital and Department Strategic Plan.
• Maintains current professional knowledge.

• Attends all mandatory educational programs and continuous education required for licensure.
• Seeks continuing education to improve quality of care.

• Maintains fiscal responsibility of the Department and the Hospital. Compliant and accurate implementation of billing process.
• Actively looks for ways to reduce costs.
• Maintains patient/family confidentiality to comply with HIPPA regulations.
• Provides in-services and public education functions.
• Supervises students, Physical Therapy Assistants, and aides.
• Serves on committees as requested.
• Performs other duties as assigned by Director, Managers, and Team Leader.
• Recommends and implements new programs as directed and as they pertain to Hospital and Department Strategic Plan.

Required Skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Therapy and instruction— Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects as it pertains to the clinical instruction of students.
• Knowledge of group behavior and dynamics, societal trends and influences, ethnicity, cultures and their history and origins.
• Knowledge of the information and techniques needed to evaluate and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of Human anatomy, physiology, and pathology.
• Knowledge of laws and government regulations as they apply to State and National standards.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Good knowledge of the standard practices, equipment and rules relating to word processing, written and oral communications.
• Good working knowledge and ability to perform basic computer skills such as but limited to word processing, data entry, and documentation.
• Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, and not interrupting at inappropriate times.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Actively looks for ways to help people, co-workers, and other departments.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Able to communicate through clear and concise written, verbal, and listening skills with physicians, consultants, and Rehabilitation team members, patients and patients’ families.
• Ability to anticipate problems and potential outcomes.
• Ability to read and understand information and ideas presented in writing.
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to identify and understand the speech/language of another person.

Required Skills

1. Biopsychosocial Assessment
   1. Utilizing specialized knowledge and experience, make assessment of patients’ psychosocial needs, home situation and economic constraints
      1. Psychiatry assessments must be completed within 3 working days of patient’s admission and include regulatory mandated information.

1. Community Resources
   1. Serve as liaison between patients/ families and community agencies
   2. Coordinate information and referrals for financial and community resources to link patients/families to the appropriate resources.
   3. Serve as resource to clinical team, patients and families regarding entitlement to programs and support services
   4. Develop strong working relationships with internal and external healthcare organizations and community resources.
   5. Work with patients to formulate an individualized plan to obtain medication, particularly, in light of Medicare coverage limitations including the facilitation of enrollment in various drug companies’ patient assistance programs when warranted

1. Care Delivery
   1. Work closely and collaboratively with the clinical care team across sites of care
   2. Assist the team with care delivery by scheduling appointments, arranging interpreters, assisting with the completion of forms, ensuring that patients can access services, and arranging transportation to and from medical appointments as needed
   3. Participate in clinic office visits, team rounds, or family conferences with when needed based on site of care

1. Care Transitions
   1. Coordinate patient care with other disciplines involved in the plan of care and maintain appropriate documentation
   2. Confer with the patient, family, and clinical team to obtain information to coordinate efficient and quality patient care.
   3. Build relationships with primary care providers, skilled nursing facilities, and the community to promote continuity of care

1. Embody the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Support
   1. Provide crisis intervention and supportive counseling for patients and their families as needed
   2. Serve as patient advocate, assisting with navigation of patient eligible resources and programs
   3. Provide patients and families with support and information to overcome personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care
   4. Assist patients to effectively utilize available resources to meet their personal health needs and help them develop their own capabilities
   5. Evaluate patients’ ability to independently manage self and locate alternative resources when limitations are identified

1. Advance Care Planning
   1. Maintains a working knowledge of relevant medical/legal issues that impact patient care, e.g., advance directives, power of attorney, and guardianships.

1. Counseling
   1. When requested, provide group, individual, and family counseling to patients and their families as requested

1. Discharge Planning
   1. Initiate discharge planning when patient is admitted.
   2. Assure that discharge plans are secured when patient is medically ready for discharge
   3. Assure that all necessary information has been transmitted to next provider of care.

1. Record documentation for all social work activities in the electronic medical record in a timely and thorough manner.
   1. Psychiatry colleagues must document in record after each session and supports information needed for Utilization Review criteria and the patient treatment plan.

1. Adhere to department productivity standards.

1. Participate in the monitoring of quality and utilization metrics and participates in improvement efforts to refine the delivery of care to maximize clinical, quality, and fiscal outcomes.

1. Assists, as needed, in the staff training, new employee orientation, student education, community education, in-house activities, and general public relations activities.

1. Refer to ancillary teams when warranted.

1. Aware of and comply with department and hospital policy and procedures.

1. Demonstrates knowledge of care for older adults through accurate assessments, treatment and effective implementation of interventions.

1. Adhere to the NASW Code of Ethics.

1. Comply with the Illinois Mental Health Code and Confidentiality Act.

1. Participate in continuing education and in-service training to support professional growth and expertise.

1. Perform other related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.