Work With Us

Required Skills

1. Direct Clinical Services

• Provide 5 billable hours per week in the Crisis and Residential Programs
• Ensures completion of face-to-face admission procedure involving review of program requirements, resident’s rights, room assignment, admission assessment of role functioning, belonging/medication check-in.
• Provides crisis stabilization through individual and group treatment.
• Implements crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Make appropriate referrals to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
• Refers to, and works closely with, appropriate community resources to assure linkage of the client to appropriate coordination resources and delivery of appropriate services.
• Provides practical assistance to clients to improve their ability to cope within the community within the least restrictive setting possible (for example, assistance may be needed with transportation, budgeting, locating housing, and/or identifying vocational training opportunities).
• Supports and encourage participation in programs and activities emphasizing community integration.
• Supports program expectations, rules, and procedures, working cooperatively with case managers, therapists, family members, guardians, and other service providers.
• Supports residents in taking medications as prescribed and in following other medical directions. Monitors compliance and document, as required.
• Meets billable hours standards established for program.
• Complete concurrent documentation at time of service with clients.

2. Implementation of Crisis/Residential Practices and Activities

• Assist in providing individual rehabilitation skill training in activities of daily living including; budgeting, meal preparation, housekeeping, personal hygiene, medication management, and other areas as needed to promote independence in daily living.
• Monitor facility maintenance including safety, housekeeping, and sanitation. Report and/or correct any problems observed.
• Follow appropriate sanitary practices in food storage, meal preparation, and clean-up.
• Maintain adequate housekeeping standards at all times.

3. Client Information System

• Establishes appropriate professional files, including: log entries, admission paperwork, medication monitoring record, progress notes, treatment objectives, clients’ consent to current treatment.
• Completes required clinical and administrative forms. Collects necessary information for billing and fee collection.
• Provides necessary client information to other agencies or health care providers to coordinate services to identified clients.

4. Training Activities/Professional Growth

• Supervisor and employee mutually identify professional goals that will enhance job related skills.
• Meet with supervisor to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.
• Participates in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Completes all mandatory education requirements by specified deadlines.
• Participates in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

5. Consultation/Networking

• Engages in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
• Develops cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.
• Shares relevant client data with other parties sharing responsibility for treatment.

6. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

7. Job Relationships

• Communicates directly with supervisor for clinical supervision, crisis intervention, clarification of program procedures and policies.
• Adheres to MHS/MBH Behavioral Standards.

8. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Direct Clinical Services

• Provide 5 billable hours per week in the Crisis, Residential, and Community Conditional Release Programs.

• Ensures completion of face-to-face admission procedure involving review of program requirements, resident’s rights, room assignment, admission assessment of functioning, belonging/medication check-in.

• Establish initial data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment sources in the community.

• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Make appropriate referrals to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.

• Refer to, and work closely with, appropriate community resources to assure client linkage to appropriate coordination resources and delivery of appropriate services.

• Provide practical assistance to clients to improve their ability to cope within the community within the least restrictive setting possible (e.g. assistance with transportation, budgeting, locating housing, and/or identifying vocational training opportunities). This includes direct individual, group, or crisis intervention services.

• Complete concurrent documentation at time of service with clients.

Implementation of Crisis/Residential Practices and Activities

• Assist in providing individual rehabilitation skill training in activities of daily living including; budgeting, meal preparation, housekeeping, personal hygiene, medication management, and other areas as needed to promote independence in daily living.

• Monitor facility maintenance including safety, housekeeping, and sanitation. Report and/or correct any problems observed.

• Follow appropriate sanitary practices in food storage, meal preparation, and clean-up.

• Maintain adequate housekeeping standards at all times.

Client Information System

• Establish appropriate professional files, including intake evaluations, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.

• Complete required administrative forms (case opening/closing, SMI, Time Off Slips, Expense Vouchers, etc). Collect necessary information for billing and fee collection.

• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.

Training Activities/Professional Growth

• Supervisor and employee mutually identify professional goals to enhance job skills.

• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.

• Complete all mandatory education requirements by specified deadlines.

• Meet with supervisor to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.

• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.

• Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values

Job Relationships

• Communicate directly with supervisor for clinical supervision, crisis intervention, clarification of program procedures and policies.

• In absence of the immediate supervisor, access the site Administrator for clinical supervision.

• Adhere to MHS/MBH Behavioral Standards.

Other Job Responsibilities

• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provides individual skills training in activities of daily living, including managing medications, budgeting, meal preparation, housekeeping, personal hygiene, and other areas as needed to promote independence in daily living.

2. Assists clients in meeting their recovery plan goals and promotes clients’ overall safety and well-being.

3. Supports program expectations, rules, and procedures.

4. Follows appropriate sanitary practices in food storage, meal preparation, and clean up.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support the mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Maintains adequate housekeeping standards at all times.

7. Organizes household functions and monitors and reports facility maintenance.

8. Demonstrates willingness to enhance knowledge of behavioral health, to be flexible when working with others, and to adhere to a solid work ethic when working independently.

9. Provides required number of hours of services per week to individuals within the Residential Program.

10. Completes all mandatory education requirements, including monthly clinical supervision as required by the Illinois Department of Human Services.

11. Performs other related work as required or requested.

Required Skills

• Performs waiting room duties according to established procedures and specific instructions of supervisor.
• Checks in the family members of patients for notification of progress updates.
• Serves as a resource and guide for the family members of patients in the waiting room.
• Proactively monitors customer satisfaction and addresses any issues or complaints with appropriate personnel/supervisor.
• Reports any maintenance or housekeeping issues to Environmental Services. 
• Interacts with a variety of hospital personnel, patients, and visitors in a manner that enhances delivery of patient care and promotes positive relationships.
• Performs hourly rounding.
• Performs duties as a team member, integrating activities with those of fellow employees & physicians.
• Welcomes and directs visitors courteously.
• Answers telephone promptly and identifies unit, self, and job title. Places phone calls upon request.
• Uses paging system for physicians, anesthesiologists, and other personnel.
• Behaves in accordance with hospital guest-relations programs, goals, and Memorial Health Statement of Values.
• Maintains confidentiality of patients and their families. 
• Processes and communicates information accurately and clearly according to established procedure.
• Identifies and sets priorities for received information.
• Operates hospital computer terminals correctly.
• Operates multi-line phone and several phones efficiently and effectively.
• Operates and maintains normal office machines with care and efficiency. 
• Requisitions services and maintains supplies and equipment for unit according to need and cost-containment objectives, including placing supplies in proper location and maintaining adequate supplies of required OR forms. 
• Assists in promoting efficient functioning of the unit in the interest of patient care.
• Complies with hospital and departmental policies, procedures, and behavioral expectations.
• Follows designated lines of communication and authority in department.
• Assists with maintaining a neat and professional environment.
• Assists in on-the-job instruction to new trainees.
• Attends 65 percent or a minimum of 6 unit-staff meetings per year, whichever number is greater. Seeks excused absence from supervisor when needed.
• Meets punctuality and attendance expectations.
• Consistently utilizes time and resources effectively and efficiently.
• Cooperates with all members of the health care team.
• Maintains personal cleanliness and appearance.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Performs other related work as required or requested.