Work With Us

Required Skills

• Perform cleaning and disinfecting of all assigned areas of the facility; including Transitional Care, Acute Care, Emergency Department, Surgery, Ancillary Departments and office areas.

• Maintain the ability to follow a daily detailed schedule of tasks/areas within assignment.

• Understand importance of complete cleaning and disinfecting of high touch areas in patient rooms to achieve high-level disinfection.

• Utilize proper infection control practices in accordance with hospital and departmental policy.

• Monitor the condition of the equipment and supplies to ensure safe and efficient operations of the department.

• Initiate hospital procedure regarding employee/patient incident reports.

• Participate in continuing education; meet requirements for all mandatory inservices.

• Promotes health and safety in the work environment.

• Actively participates in competency assessment process.

• Perform other duties as assigned.

Required Skills

1. Utilize effective customer service skills by providing support to patients, guests, physicians, and Memorial Medical Center (MMC) staff. Exceptional interpersonal and guest relations skills are essential for satisfactory performance in this position.

1. Greet patients as they arrive in a warm and welcoming manner. Practice AIDET during guest interactions (Acknowledge guest, Introducing yourself, providing Descriptions and Explanations, and Thanking guests for choosing MMC).

1. Escorting guests to their destination as needed or arranging for a teammate to provide Greet and Feet service.

1. Utilizing phone and computer to obtain necessary information to satisfy guest needs. Must demonstrate exceptional receptionist skills and outstanding telephone etiquette.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Round regularly on guests in the main lobby area of MMC. Rounding includes approaching guests with a warm smiling demeanor, introducing yourself, using AIDET during conversations, providing informational updates as able.

1. Must maintain emotional control during times of stress. Demonstrates the ability to appropriately handle disgruntled guests and assist in conflict resolution.

1. Standing for extended periods of time, pushing wheelchairs, providing gentle assistance to guests in need (e.g. assisting guests in and out of wheelchairs).

1. Assist guests with making phone calls for cabs, transport vehicles, appointments. Also assists guests if assistance is needed in reaching other campus locations (e.g. Baylis, SIU, Springfield Clinic).

1. Ensures adequate comfort supplies (e.g. Kleenex, hand sanitizer) are available in the Main Lobby area.

1. Contacts ancillary support areas (e.g. housekeeping, engineering) if Main Lobby Entrance, Waiting Area, and Restrooms need serviced.

1. Provide guests with information (e.g. booklets) of Springfield hotels, restaurants, entertainment, and other sites of interest.

1. Contribute to the successful achievement of the Health System’s Mission, Vision and Values by providing patient-centered care and caring every day.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provides individual skills training in activities of daily living, including managing medications, budgeting, meal preparation, housekeeping, personal hygiene, and other areas as needed to promote independence in daily living.

2. Assists clients in meeting their recovery plan goals and promotes clients’ overall safety and well-being.

3. Supports program expectations, rules, and procedures.

4. Follows appropriate sanitary practices in food storage, meal preparation, and clean up.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support the mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Maintains adequate housekeeping standards at all times.

7. Organizes household functions and monitors and reports facility maintenance.

8. Demonstrates willingness to enhance knowledge of behavioral health, to be flexible when working with others, and to adhere to a solid work ethic when working independently.

9. Provides required number of hours of services per week to individuals within the Residential Program.

10. Completes all mandatory education requirements, including monthly clinical supervision as required by the Illinois Department of Human Services.

11. Performs other related work as required or requested.

Required Skills

Essential Functions and Job Duties

• Cleans assigned areas according to established guidelines.

• Maintains all assigned patient rooms, ancillary, clinical and department areas and public areas in a clean, neat and sanitary manner.
• Other duties include stripping and making beds.
• Maintains equipment in a clean condition and demonstrates efficient and safe use of equipment and informs supervisor when repairs are needed

• Cooperates with co-workers and supervisor.
• Meets quality standards.
• Maintains equipment in clean condition and good repair.
• Follows safety and infection control procedures.

• Assists in cleaning of emergency spills observed and upon request.
• Observes and reports the need for repairs to furniture, building, and fixtures for safety to self and others.
• In case of fire or other internal disaster or community disaster, performs duties as assigned.

• Maintains knowledge of equipment and chemicals; follows established guidelines for use of both; observes and calls in work order for the repair of equipment
• Attends meetings, in-services and educational programs.
• Follow seven step procedure following patient discharges.

• Follows guidelines for ‘isolation’ patient discharges.

Required Skills

• Clean assigned areas of the hospital and check and replenish all essential supplies in those areas.
• Collect regular trash from each floor and transport it to the designated trash receiving area.
• Safely pick up hazardous waste from designated areas and deliver it to the Hazardous Waste room, following proper boxing procedures.
• Prepare germicidal and detergent solutions according to manufacturer specifications.
• Ensure all items are stored in an orderly manner in the supply room, maintaining cleanliness of the cart and equipment.
• Inspect assigned areas for any repair needs or hazardous conditions, taking appropriate action to stop malfunctioning equipment or contain hazardous situations.
• Perform other related duties as required or requested.

This role is vital in ensuring a safe and sanitary environment for patients, staff, and visitors.

Required Skills

1. Perform all phlebotomy duties (venipunctures, dermal punctures, arterial punctures, etc.) under a variety of patient conditions.
2. Collect non-blood specimens (urine, throat swabs, nasal/nasopharyngeal swabs, urine drug screen collection, breath alcohol testing) on outpatients.
3. Instruct patients on collecting non-blood specimens (stool specimens, 24 hour urine collection).
4. Process specimens with high attention to detail.
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Distribute blood and other specimens to properly laboratory sections for testing after collection and receiving information is entered into CPSI.
2. Perform CPSI and 4Medica computer terminal operator responsibilities such as Order Entry, Result Inquiry, and ICD-10 coding for Medical Necessity and reimbursement.
3. Greet visitors and patients; answer patient questions (via telephone/ in person) and provide directional information as requested.
4. Complete all steps of registration when necessary, including patient interview, obtaining of signatures for consents, and distributes required patient information.
5. Verify medical necessity for Medicare patients and completes appropriate ABN when indicated. Perform Insurance Eligibility checks as indicated.
6. Participate in orientation and training of personnel as directed by lab manager or other authorized personnel.
7. Distribute mail and process paperwork in an accurate and timely manner.
8. Receive and organize requests for blood collection from nursing homes, reference lab clients, inpatients and physician offices for outpatients.
9. Keep phlebotomy area and phlebotomy trays clean and stocked for future use.
10. Use communication boards for follow-through on procedures from previous shifts.
11. Maintain supplies and order as necessary.
12. Keep files in an accurate and orderly condition.
13. Use time between tests to departmental advantage by putting away supplies, performing general housekeeping duties, or performing other duties as necessary.
14. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.