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Required Skills

• Contact newly hired and existing employees to schedule one-on-one benefit review sessions.
• Analyze census data and create a customized reach out strategy in order to effectively connect with each employee.
• Review, evaluate, and counsel employees on their core and voluntary benefit options.
• Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls to follow up, educate, and address employee questions as needed.
• Enter employee and enrollment information into appropriate systems at the time of enrollment. Accurately complete paper applications and electronic enrollments.
• Plan and execute new employee orientations and on-site projects, as directed by the client and BCInsourcing.
• Assist in developing communication strategies to achieve client goals.
• Utilize strong verbal and written communication as well as active listening skills when interacting with employees and client partners in order to effectively counsel and communicate.
• Use effective time management skills to meet employee available and manage business needs to achieve company goals.
• Maintain a high level of professionalism and communication skills when counseling employees and interacting with client partners.
• Maintain a high level of customer service by working with your supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly inform the immediate supervisor and Human Resources of any problem, complaint or an unusual matter of significance, and work with appropriate management to determine the course of action.
• Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends.
• Provide support to the assigned client while fostering effective relationships and maintaining rapport with all case partners. Participate in client meetings as directed.
• Provide timely responses to all client questions and requests.
• Travel to client sites for open enrollment periods and special projects, as directed.
• Adhere to mandatory training and compliance requirements with regard to company and client HIPAA policies, enrollment compliance, and work environment training requirements at time of hire and annually thereafter.
• Adhere to quality assurance and compliance standards as well as all company policies. Follow all company processes as directed.
• Maintain Life and Health Producer’s License. Complete continuing education, provide appropriate documentation, and all other licensing requirements as directed by the Licensing Coordinator.
• Timely notify BCI Licensing department of any information or situation which may affect licensure or appointment status.
• Perform all other tasks as assigned.

Required Skills

1. Performs routine Moves, Adds, and Changes to the AVAYA telecommunication system and system adjuncts.

1. Work with users to define needs or provide training in proper use of equipment and services.

1. Assists in the design, development, testing and training of AVAYA communications software and hardware. Will also be involved in the implementation, training and testing of communications projects.

1. Works with vendor support groups to ensure proper escalation during outages or periods of degraded system performance.

1. Ensures that integrity, availability and accessibility of the network infrastructure are maximized.

1. Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.

1. Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.

1. Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.

1. Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.

1. Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.

1. Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.

1. Operate within Memorial’s Code of Conduct and Ethics at all times and constantly display Memorial’s Behavioral Standards.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provide first and second level support to customers and clients according to defined service level agreements.

1. Triage, find resolutions, and/or provide possible work around for customer related issues and inquiries within the requirements of MHS IS policies and procedures.

1. Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

1. Provide good customer service by deescalating customer frustration with technological issues in order to provide solutions and resolutions for customers.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Accurately and succinctly identify and communicate customer issues to various IT Division teams for appropriate distribution and identification of issues.

1. Document and update all customer information, details related to customer issues, steps taken to resolve or attempt to resolve and escalation to appropriate IS support teams as defined in the support documentation.

1. Perform troubleshooting and repair on desktop hardware including computers, laptops, peripherals, printers, scanners, pagers, etc.

1. Perform troubleshooting steps on network connectivity issues.

1. Acts as liaison between Customer departments, Information Management and software vendors to resolve problems, answer questions and complete requests for service while demonstrating effective written and verbal communication

1. For the Helpdesk role, resolve routine problems for issues where resolutions are expected within in a reasonable time and without a visit to the user location. Walk users through steps for identifying or resolving issues.

1. Use of remote administration and other tools as necessary to provide accurate and creative solutions to problems of moderate complexity.

1. Follows-up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.

1. Provide innovative and accurate feedback for the development and maintenance of customer and community facing support documentation.

1. Analyze and resolve hardware maintenance problems and escalate issues to the appropriate vendor if necessary and configure workstations, laptops, printers, and other approved hardware to provide to customers for break/fix and warranty replacement.

1. Coordinate with other IS support teams to develop both short and long term solutions to address customer needs, restore service and/or identify and correct core problems.

1. Assist in planning, coordinating, and installation of new computer systems for Memorial Health System (MMC Campus and Affiliates).

1. Maintain and update inventory records for system equipment.

1. Maintain IDF cable management within patch panel closets and from data jacks to equipment. Coordinate with appropriate cabling contractors or wire techs to drop lines when needed.

1. Ability to prioritize and multi task work efforts in order to provide efficient and timely resolutions for customers.

1. Must be detail oriented and have the ability to follow complex documentation to install and setup vendor and corporate software.

1. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work and provides written evaluation and recommendation for management review.

1. Provides support to off-campus facilities

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence, and DMH CARES values. Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

1. Provides day-to-day operational oversight and support for the recruiting function to ensure services are effective, efficient and meet organizational needs. Assesses, monitors, and (as necessary) realigns workloads to maximize results.

1. Recruitment Strategy and Tactic Development

• Contributes to the ongoing development and evaluation of recruitment strategy.
• Deploys recruitment tactics, monitors results, and makes adjustments as needed.
• Conducts ongoing rounding with hiring managers to ensure awareness of customer experience.

1. Process Oversight & Improvement

• Manages the recruitment function to establish standard streamlined recruitment processes.
• Serves as an advocate for the recruiting customer experiences (both internal and external) by assessing, creating, eliminating and/or redesigning processes to meet organizational objectives.
• Assists in developing and/or modifying policies, procedures and methods to increase nurse recruiting efficiency. Monitors and ensures consistency in the deployment of key work processes.

1. Customer Experience

• Serves as an advocate for the nurse recruiting customer experiences (both internal and external) by assessing, creating, eliminating and/or redesigning processes to meet organizational objectives.
• Conducts ongoing rounding with hiring managers to ensure awareness of customer experience.

1. Innovation

• Collaborates with Talent Acquisition team to implement best practices for talent acquisition and maintains a “cutting edge” approach utilizing all tools and resources available in the marketplace.
• Maintains current professional knowledge and understanding of national talent acquisition trends by attending educational workshops/conferences, reviewing professional publications, establishing personal networks and participating in professional societies.

1. Data reporting and analysis

• Assists in the creation of recruitment metrics to ensure optimal efficiencies & communication.
• Analyzes, communicates and oversees all data reporting related to area of responsibility.

1. Assists in developing and/or modifying policies, procedures and methods to increase recruiting efficiency. Monitors and ensures consistency in the deployment of key work processes.

1. Identifies problems and potential solutions to problems and opportunities to enhance the value to Memorial Health.

1. Responds to recruitment-related inquiries and requests and works collaboratively with other internal groups to ensure amicable outcomes are achieved.

1. Evaluates the performance of direct reports and conducts annual performance appraisals. Conducts salary administration, performance management and other associated personnel activities. Coaches, supports, and develops team members to their fullest potential. Interviews, hires & assists in the selection of employees.

1. Interprets organizational policies, procedures and objectives and supports same with supervised staff.

1. Serves as resource committees, task forces, meetings, etc. to assist Memorial Health in meeting its objectives.

1. Maintains professional growth and development through continuing education, seminars, workshops and professional affiliations.
2. Contributes to the development and execution of the departmental budget and HR goals applicable to the recruiting functions.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Patient Care Services:

• Provides care to patients under the direction of a Registered Professional Nurse and/or Licensed Physician according to Memorial Medical Center policies, procedures and standards of care:
• Obtaining vital signs manually and with equipment
• Performing an EKG
• Performing phlebotomy on patients age 5 and above.
• Perform sterile insertion of foley catheter as per physician order
• Collecting stool, urine and other samples from patients
• Fitting patients for crutches and orthopedic splinting supplies
• Assisting providers with sterile procedures—before, during and after
• Transporting patients in the department and to other departments
• Dressing simple wounds with clean technique
• Communicating with patients and their families
• Performing an Initial Screening on low acuity patients
• Assisting patients during the discharge process
• Assists behaviorial health patients using de-escalation techniques

• Assists in the admission of patients, (i.e. placing patients in room, preparation of patient for examination, obtaining initial and/or repeat vital signs, and communicates any unusual circumstances to the Registered Professional Nurse and/or Licensed Physician).

• Maintains operating knowledge of both the Trauma and ACLS protocols
  • • Assists in maintaining equipment, corrects equipment malfunctions and report malfunctions for repair.
    • Assists in providers in maintaining a sterile field during procedures.
    • Assists provider/nurse with rapid infuser setup, arterial line setup, chest tube placement, EVD placement
    • Maintains supplies of acute care carts (trauma, neuro, central line)

• Maintains appropriate documentation skills.

• Performs clerical functions (i.e. receives, opens and distributes mail; answers, places and routes telephone calls and pages utilizing appropriate communication skills and procedures; maintains appropriate level of clerical supplies; manages Radiology communication slips appropriately; processes completed ED patient record accurately, timely, and in appropriate manner; transmits records to attending physicians in accordance with Department policy and procedures).

• Communicates with Pre-Hospital personnel in accordance with Department policy and procedures utilizing appropriate communications equipment and logs.

• Understands and functions appropriately for all Medical Center and Department “Conditions”.

• Provides preceptor functions as directed by Manager and/or Supervisor.

• Maintains familiarization with location and operation of equipment and procedure manuals for Department.

• Practices appropriately for the safety of patients, (i.e., uses side rails appropriately, disposes of infectious waste appropriately, addresses spill appropriately and initiates incident reports as appropriate).

• Demonstrates professionalism (i.e., attends or reviews 75% of staff meetings minutes, documenting review with signature and date; actively pursues opportunity to increase knowledge within area of responsibility; maintain patient confidentiality; complies with professional appearance policy; presents at work on time and maintains satisfactory attendance in accordance with department Ill/Absent policy).

• Participates in collecting data for Quality Improvement activities, assists in identifying patient care problems for study and applies Quality Improvement findings to patient care.

2. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.:

3. Performs other related work as required or requested.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

1.       Professional Nursing Care

·         Age appropriate assessment.

·         Data analysis to identify nursing problems.

·         Defines individualized patient outcomes.

·         Develops an interdisciplinary, individualized plan of care in partnership with patients and families.

·         Implements specified interventions to attain expected outcomes.

·         Evaluates the patient’s progress toward attainment of outcomes, revising the plan when indicated.

2.       Supervision and Delegation

·         Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description, individual capability and patient needs.

·         Communicates patient status and caregiver performance expectations.

·         Appropriately supervises performance of LPNs and unlicensed assistive personnel.

·         Directs performance improvement for LPNs and unlicensed assistive personnel.

·         Builds teamwork when supervising and delegating to others.

3.       Communication and Collaboration

·         Demonstrates effective interpersonal skills.

·         Uses therapeutic communication techniques.

         Demonstrates assertiveness.

·         Communicates relevant patient information to other members of the health team.

·         Documents patient care according to Memorial policies and procedures. .

·         Ensures appropriate implementation of physician’s orders.

·         Accesses electronic data to facilitate patient care.

·         Creates and maintains a collaborative work environment.

·         Participates in interdisciplinary planning and decision making.

·         Precepts new nursing employees and/or nursing students.

Required Skills

1. Assesses patient’s health status through interview, observation and physical assessment skills.

1. Develops an individualized plan of care with specific goals and target date in collaboration with the patient, family, provider and other members of the health care as appropriate.

1. Implements appropriate interventions identified in the plan of care to move the patient toward established goals or outcomes.

1. Systematically evaluates and documents patient’s progress to expected outcomes / goals on an ongoing basis throughout the shift and modifies plan of care based on patient’s responses to expected outcomes.

1. Completes documentation in the patient medical record accurately and in a timely manner

1. Demonstrated technical knowledge and skill to safely utilize patient care equipment.

1. Prioritizes work based on changes in the patient condition, changes in assignments and unanticipated interruptions.

1. Collaborates with the health care team to organize tasks and activities from the patient’s admission through discharge. Delegates tasks and activities to other members in the health care team using appropriate

1. Performs all nursing care activities using techniques to promote safety, reduce risks, and follows policies and procedures.

1. Acts as an advocate for the patient with families, physicians and other healthcare team members.

1. Adapts teaching strategies passed on the patient’s response, readiness to learn and level of comprehension.

1. Implements cultural, age-specific gender and developmental factors into patient/family education about health concerns, disease specific conditions, self-care and long-term management of chronic conditions.

1. Promptly follow up on patient’s/ family requests/concerns

1. Provides care to all age groups as defined by nursing standards on each unit. Uses age appropriate communication techniques. 

1. Perform tactics to support great patient experience and lead others to support initiatives in patient experience.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.