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Required Skills

•  Retrieves records from various departments and performs extensive search of missing records from units.

•  Creates appropriate discharge register to verify receiving of record.

•  Prepares record for scanning according to HIM processing policy and procedures.

•  Processes electronic images in the electronic medical record system according to HIM processing policy and procedures.

•  Demonstrates an ability to be flexible, organized, and function well in stressful situations.

•  Communicates and coordinates with ancillary departments, physicians, medical offices and coding.

•  Provides customer service support to patients who call or present with questions and requests.

•  Performs appropriate quality reviews according to Joint Commission regulations.

•  Ensures patient information is released appropriately with accurate authorization to patients, other healthcare organizations for continuation of care, insurance providers to ensure payment, government agencies, and in response to legal requests.

•  Performs processes in accordance with CMS guidelines.

•  Adheres to the Statement of Values and Behavioral Standards.

•  Performs other related work as required or requested.

Required Skills

•  Retrieves records from various departments and performs extensive search of missing records from units.

•  Creates appropriate discharge register to verify receiving of record.

•  Prepares record for scanning according to HIM processing policy and procedures.

•  Processes electronic images in the electronic medical record system according to HIM processing policy and procedures.

•  Demonstrates an ability to be flexible, organized, and function well in stressful situations.

•  Communicates and coordinates with ancillary departments, physicians, medical offices and coding.

•  Provides customer service support to patients who call or present with questions and requests.

•  Performs appropriate quality reviews according to Joint Commission regulations.

•  Ensures patient information is released appropriately with accurate authorization to patients, other healthcare organizations for continuation of care, insurance providers to ensure payment, government agencies, and in response to legal requests.

•  Performs processes in accordance with CMS guidelines.

•  Adheres to the Statement of Values and Behavioral Standards.

•  Performs other related work as required or requested.

Required Skills

• Professionally and courteously, interact with the general public, physicians and hospital personnel.
• Receive Physician orders for patient testing and ensures orders comply with Medicare’s Local Coverage (LCD) and National Coverage Decision’s (NCD).
• Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.
• Keeps unit stocked in necessary supplies and keeps work area neat and organized.
• Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance.
• Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
• Maintains a cooperative and productive working relationship with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.
• Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.
• Identifies customer service concerns and resolves and/or initiates service recovery.
• Accountable for coordinating patient scheduled services, insurance authorization, benefits verifications and to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s). Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.
• Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.
• Provides resources for financial assistance.
• Stays abreast of insurance and billing codes updates.
•  Issues and explains insurance waivers, as necessary.
• Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.

Required Skills

• Answers department phone and addresses requests.
• Maintains the medical record electronically, including the conversion of paper to electronic.
• Able to refer to and find patient records within the older file system as appropriate.
• Maintains the file system/rooms in a manner that assures prompt retrieval of patient information when needed.
• Prepares and provides medical records as needed to internal and external requestors, monitoring movement in appropriate system.

• Scans reports into patient accounts under appropriate headings.
• Verifies scanned images are legible, clear and titled correctly.
• Analyzes records for documentation deficiencies, keeping current with the documentation requirements and addressing physician questions or comments with a note and/or copies of the requirements.
• Forwards incomplete records in accordance with established guidelines to assure prompt completion by appropriate persons.
• Complies with policies and procedures related to medico-legal matters including confidentiality, amendment of medical records, release of information, etc.
• Enters information into the Patient Disclosure Log.
• Boxes and logs charts for storage (i.e. monitor strips, etc.).
• Performs other related work as required or requested.

Required Skills

• Answers department phone and addresses requests.
• Maintains the medical record electronically, including the conversion of paper to electronic.
• Able to refer to and find patient records within the older file system as appropriate.
• Maintains the file system/rooms in a manner that assures prompt retrieval of patient information when needed.
• Prepares and provides medical records as needed to internal and external requestors, monitoring movement in appropriate system.

• Scans reports into patient accounts under appropriate headings.
• Verifies scanned images are legible, clear and titled correctly.
• Analyzes records for documentation deficiencies, keeping current with the documentation requirements and addressing physician questions or comments with a note and/or copies of the requirements.
• Forwards incomplete records in accordance with established guidelines to assure prompt completion by appropriate persons.
• Complies with policies and procedures related to medico-legal matters including confidentiality, amendment of medical records, release of information, etc.
• Enters information into the Patient Disclosure Log.
• Boxes and logs charts for storage (i.e. monitor strips, etc.).
• Performs other related work as required or requested.

Required Skills

1. Works with user departments on issues involving inventory levels and specific inventory and data needs. Determines the root cause(s) of inventory problems and recommends permanent fixes for improvement.

1. Utilizes an electronic materials management inventory system to review, analyze, and monitor inventory levels. Knowledge of Omnicell Technology for use in a backup capacity.

1. Works on Special Projects to help other departments with their inventory processes and technology. May be called on to be a trainer when needed.

1. Assesses, establishes, and maintains the appropriate inventory levels based on item turnover, lead-time, review period, order quantity, and safety stock. Periodically reviews and adjusts inventory levels based on usage, trends, and future needs.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
  • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
  • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
  • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Identifies inventory items exceeding established hold times and works with departmental management and/or staff to determine applicable use, retention, disposal or obsolescence of affected items.

1. Analyzes and determines the impact of inventory retention, turnover, and replenishment. Uses software spreadsheets to calculate associated costs and impact to affected departments. Tracks and trends turnover rates.

1. Works closely with Purchasing to remove surplus items from warehouse by returning to vendors or issue to affiliates.

1. Reviews items and examines space capacity to determine the best accommodation of items in the most efficient location within the supply chain.

1. Conducts assessment and analytical studies related to inventory management, such as stock room layout, special equipment, storage needs and allocation, and material handling methods and procedures.

1. Serves as a coordinator for the annual physical inventory. Has responsibility for continuously improving Inventory Turnover. May be called upon to help other departments with their fiscal year-end inventories.

1. Develops and produces a variety of statistical and data analysis reports for management.

1. Serves as a back-up for other areas within the unit or department, especially during times of special needs or staff absences.

1. Handles and transports floor-stock medications from Pharmacy to procedural area per the Medication Handling, Security, and Access by Non-licensed Hospital Staff Policy and Procedure.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.