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Reset FilterPatient Access Specialist I - PRN
Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health. Th...
Position Summary
Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health.
This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly.
The specialist interviews incoming patients or associates, entering essential details into all relevant software systems.
Additionally, they serve as a liaison between ancillary departments and other areas of Patient Access Services, facilitating effective communication and coordination for optimal patient care.
Highlights & Benefits
Required Skills
- Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
- Effectively perform general clerical and administrative functions.
- Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
- Pre-register and register all types of patients across multiple software systems.
- Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
- Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
- Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
- Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
- Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
- Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
- Ensure accurate documentation of patient information.
- Check and restock supplies as needed.
- Participate in performance improvement activities for the department and organization.
- Adhere to all HIPAA guidelines and maintain patient confidentiality.
- Complete annual educational and training requirements.
- Promote the mission, vision, and goals of the organization and department.
- Perform other related duties as required or requested.
Required Experience
Education:
- High School Graduate or equivalent required.
Experience:
- One year of customer service experience preferred.
- Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred.
- Familiarity with word processing and computer applications is desirable.
Other Knowledge/Skills/Abilities:
- Minimum typing speed of 40 WPM preferred.
- Excellent interpersonal and communication skills are essential.
- Ability to work independently and efficiently.
Accounts Payable Assistant
Serves MHS affiliates by ensuring all vendor payments are processed in accordance with the contractual terms, include...
Position Summary
Serves MHS affiliates by ensuring all vendor payments are processed in accordance with the contractual terms, included but not limited to the following activities: matching invoices to purchase/receiving documents, processing non-purchase order payments, maintenance of the vendor master file and any related activities. Embodies the Memorial Health’s values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Open physical accounts payable mail so paper invoices and vendor statements can be prepared for processing.
- Scan/import invoice images into our invoice imaging software. Verify and validate that all key data fields are correct when the images are indexed.
- Match and process invoices for payment from any of our MHS affiliates. Verify approval of all disbursements and other invoices processed as required by MHS Payment Authorization Levels.
- Responsible to manage electronic data interchange (EDI) payment reports to enable review and processing of all EDI invoices (electronic invoices)
- Able to query and execute a variety of different reports and informational screens in our ERP software, which is where Purchasing and Accounts Payable is processed.
- Responsible for vendor record maintenance or payment processing in the ERP software to ensure vendor payments are made timely and accurately.
- Assist to resolve issues with invoices, vendor set-up, payment status or other payable related inquiries.
Embodies the Memorial Health’s values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.
- SAFETY: We put safety first. We speak up and take action to create and environment of zero harm. We build an inclusive culture where everyone can fully engage.
- INTEGRITY: We are accountable for our attitudes, actions and health. We honor diverse abilities, beliefs and identities. We respect others by being honest and showing compassion.
- QUALITY: We listen to learn and partner for success. We seek continuous improvement while advancing our knowledge. We delivery evidence-based care to achieve excellent outcomes.
- STEWARDSHIP: We use resources wisely. We are responsible for delivering equitable care. We work together to coordinate care.
- Excellent Customer Service Skills
- Organize daily and weekly responsibilities to attain weekly unit goals.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Required Experience
Education: · High School Diploma or equivalent required. |
Licensure/Certification/Registry: · |
Experience: · Minimum of 5 years of experience in accounts payable, bookkeeping, or related clerical area required. |
Other Knowledge/Skills/Abilities: · Detailed understanding of accounts payable and procurement software, including an invoice imaging software. · Strong attention to detail. · Ability to accurately complete assigned responsibilities and meet required weekly productivity levels. · Strong communication skills; must communicate with other departments throughout the organization as well as vendor representatives, using verbal and written communication skills. · Strong organizational skills; ability to set daily priorities to meet daily and weekly deadlines. · Displays positive attitude to all customers and co-workers. |
Surgery Scheduler
Assumes primary responsibility of unit secretarial, receptionist and clerical support in a professional manner in acc...
Position Summary
Assumes primary responsibility of unit secretarial, receptionist and clerical support in a professional manner in accordance with SMH standards. Expected to apply skills in critical thinking, appropriate judgment, and organization to perform a variety of tasks. Coordinates case times for procedures while maintaining an efficient surgery schedule. Demonstrates knowledge of office equipment operation. Communicates effectively between OR staff, physicians, and hospital personnel, while maintaining a good working relationship. Proactively works to resolve all questions, concerns and assistance needs to the customer’s best interest.
Schedule
Full Time, Evening Shift
10:30AM – 7:00PM
Weekends as needed
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Performs secretarial, scheduling, and unit clerk duties according to established procedure and specific instructions of supervisor.
- Schedules cases accurately with pertinent information noted; notifies specialty-resource nurses regarding special equipment and instrument requests; checks scheduling computer for conflicts in scheduling; refers physician’s office complaints to appropriate nursing personnel/supervisor; proactively monitors customer satisfaction and addresses any issues or complaints with appropriate personnel/supervisor; schedules other departmental services needed; prepares computerized OR schedule or next day’s surgery; runs reports to support system accuracy and department.
- Answers telephone promptly and identifies unit, self, and job title.
- Uses paging system for physicians, anesthesiologists, and other personnel and uses intradepartmental intercom system.
- Locates surgical personnel and places telephone calls upon request.
- Identifies and sets priorities for received information.
- Receives and delivers telephone messages for doctors and residents; delivers emergency and or patient-related telephone messages to personnel; provides appropriate verbal or written information to other departments as necessary.
- Operates pneumatic-tube system, hospital computer terminals, multi-line phone and several phones, and maintains normal office machines.
- Runs daily schedules for the OR staff and other pertinent hospital departments, and runs scheduling reports for physicians and OR staff.
- Handles floor stock medications or medications delivered from pharmacy directly or through the pneumatic tube station. Relocate these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
- Places supplies in proper location and maintains adequate supplies of required OR forms.
- Follows designated lines of communication and authority in department.
- Assists in on-the-job instruction to new trainees.
- Notifies appropriate staff of all added and cancelled cases.
Required Experience
Education:
- High school diploma required
- A&P class preferred
Licensure/Certification/Registry:
- CPR Certification required, or to be obtained within 30 days after hire date
Experience:
- Medical-secretary experience required.
Other Knowledge/Skills/Abilities:
- Medical Terminology preferred
- Demonstrates extensive computer use with word processing and data entry skills.
- Demonstrates excellent customer service skills and communication skills in person, in writing, and over the phone.
- Ability to read, understand and follow oral and written instruction.
- Ability to multitask while working on multiple responsibilities simultaneously.
Patient Access Specialist I
Assists in providing access to services provided at the hospital and/or other service area. Processes registration in...
Position Summary
Assists in providing access to services provided at the hospital and/or other service area. Processes registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy, and performs financial collections. Performs the timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental / system policies and procedures. Provides Mammography Screening scheduling services to patients. Work may be performed in a patient care area. Serves as a liaison between ancillary departments and other Patient Access Services areas.
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Completes all steps of pre-registration/registration; verifies patient identity and demographic information through appropriate tools. Identifies/captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation. Facilitates appropriate billing of claims and hospital reimbursement. Obtains and validates proper consent for patient treatment.
- Schedules patients for Mammography procedures efficiently, effectively, and according to established protocol for modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency.
- Educates patients/others regarding the resolution of billing, private pay options, collection efforts, coordination of benefits, third party and governmental payment criteria, insurance coverage, payments, and denials. May serve as a liaison between external resources and patients on issues requiring SMH involvement.
- Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation across the enterprise, and an interdisciplinary approach to patient and organizational needs.
- Adheres to all CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient/designated representative signatures.
- Verifies medical necessity, and obtains appropriate signature on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations at points of patient access.
- Negotiates with patients and families to collect patient co-pays and/or deposits at point of service. Supports Patient Access Services POS (Point of Service) collection goals as defined by Revenue Cycle leadership and best practice benchmarks.
- Triages, documents, and initiates referrals of patients to Medicaid vendor and/or for financial assistance, per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established SMH procedures.
- Identifies/reviews services requiring pre-authorization/pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers, to ensure provider eligibility requirements are met prior to receiving service. Utilizes appropriate technology and/or communicates with physician offices.
- Analyzes reports containing rejected accounts from a variety of hospital sources, including Non-Patient Access registration departments, and resolves toward verification of patient benefit eligibility, and subsequent reimbursement from all possible payer sources, or determines suitability for financial assistance.
- Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences. May be required to work night or weekend shifts.
- Ensures compliance with all applicable HIPAA, Joint Commission, CDC, SMH, and state and federal statues, providing required associated literature to patients at all PAS access points. Educates patients regarding Advance Directives, Medicare D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance process as appropriate.
- Maintains current knowledge of, and complies with, the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act at all times.
- Completes Illinois DHS legal forms for psychiatric admits, in compliance with State of Illinois and SMH statues and guidelines. Provides relevant patient/family education.
- May rotate work settings, i.e., patient registration, bedside registration, or other SMH campus environments. May be required to provide coverage for the SMH Financial Lobby Office.
- Develops and maintains a comprehensive knowledge of the health system organization and its functions. Completes all assigned annual organizational education
- Meets expectations for productivity, accuracy, and point of service collections
- Attendance at quarterly department meetings is mandatory unless absence is approved by PAS management prior to the meeting date.
- Performs pre-registration functions as requested.
- Performs other related work as required or requested.
Required Experience
Education:
High School diploma required.
Licensure/Certification/Registry:
Must successfully complete assigned annual education through Healthcare Business Insights.
Experience:
One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience. Previous experience in Patient Access is highly desirable.
Other Knowledge/Skills/Abilities:
- Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement.
- Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.
- Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems.
- Must demonstrate detail orientation, critical thinking, and problem solving ability.
- Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
- Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
- Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
- Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.
- Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD 10 CM) coding, and hospital billing claims preferred, but not required.
Patient Access Specialist I
Monday-Friday 10:00AM – 02:00PM Our Patient Access Specialist assists in providing access t...
Position Summary
- Monday-Friday 10:00AM – 02:00PM
Our Patient Access Specialist assists in providing access to services provided at the hospital and/or other service area. Processes registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy, and performs financial collections. Performs the timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental / system policies and procedures. Provides Mammography Screening scheduling services to patients. Work may be performed in a patient care area. Serves as a liaison between ancillary departments and other Patient Access Services areas.
Highlights & Benefits
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
Required Skills
- Completes all steps of pre-registration/registration; verifies patient identity and demographic information through appropriate tools. Identifies/captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation. Facilitates appropriate billing of claims and hospital reimbursement. Obtains and validates proper consent for patient treatment.
- Schedules patients for Mammography procedures efficiently, effectively, and according to established protocol for modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency.
- Educates patients/others regarding the resolution of billing, private pay options, collection efforts, coordination of benefits, third party and governmental payment criteria, insurance coverage, payments, and denials. May serve as a liaison between external resources and patients on issues requiring SMH involvement.
- Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation across the enterprise, and an interdisciplinary approach to patient and organizational needs.
- Adheres to all CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient/designated representative signatures.
- Verifies medical necessity, and obtains appropriate signature on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations at points of patient access.
- Negotiates with patients and families to collect patient co-pays and/or deposits at point of service. Supports Patient Access Services POS (Point of Service) collection goals as defined by Revenue Cycle leadership and best practice benchmarks.
- Triages, documents, and initiates referrals of patients to Medicaid vendor and/or for financial assistance, per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established SMH procedures.
- Identifies/reviews services requiring pre-authorization/pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers, to ensure provider eligibility requirements are met prior to receiving service. Utilizes appropriate technology and/or communicates with physician offices.
- Analyzes reports containing rejected accounts from a variety of hospital sources, including Non-Patient Access registration departments, and resolves toward verification of patient benefit eligibility, and subsequent reimbursement from all possible payer sources, or determines suitability for financial assistance.
- Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences. May be required to work night or weekend shifts.
- Ensures compliance with all applicable HIPAA, Joint Commission, CDC, SMH, and state and federal statues, providing required associated literature to patients at all PAS access points. Educates patients regarding Advance Directives, Medicare D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance process as appropriate.
- Maintains current knowledge of, and complies with, the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act at all times.
- Completes Illinois DHS legal forms for psychiatric admits, in compliance with State of Illinois and SMH statues and guidelines. Provides relevant patient/family education.
- May rotate work settings, i.e., patient registration, bedside registration, or other SMH campus environments. May be required to provide coverage for the SMH Financial Lobby Office.
- Develops and maintains a comprehensive knowledge of the health system organization and its functions. Completes all assigned annual organizational education
- Meets expectations for productivity, accuracy, and point of service collections
- Attendance at quarterly department meetings is mandatory unless absence is approved by PAS management prior to the meeting date.
- Performs pre-registration functions as requested.
- Performs other related work as required or requested.
Required Experience
Education:
High School diploma required.
Licensure/Certification/Registry:
Must successfully complete assigned annual education through Healthcare Business Insights.
Experience:
One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience. Previous experience in Patient Access is highly desirable.
Other Knowledge/Skills/Abilities:
- Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement.
- Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.
- Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems.
- Must demonstrate detail orientation, critical thinking, and problem solving ability.
- Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
- Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
- Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
- Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.
- Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD 10 CM) coding, and hospital billing claims preferred, but not required.
PATIENT REGISTRATION SPEC I
Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health. Th...
Position Summary
Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health.
This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly.
The specialist interviews incoming patients or associates, entering essential details into all relevant software systems.
Additionally, they serve as a liaison between ancillary departments and other areas of Patient Access Services, facilitating effective communication and coordination for optimal patient care.
- Hours of Shift: 08:30AM – 04:30PM
- Days
- Weekends: Rotation: As specified by the department
- FTE: 1.0
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
- Effectively perform general clerical and administrative functions.
- Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
- Pre-register and register all types of patients across multiple software systems.
- Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
- Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
- Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
- Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
- Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
- Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
- Ensure accurate documentation of patient information.
- Check and restock supplies as needed.
- Participate in performance improvement activities for the department and organization.
- Adhere to all HIPAA guidelines and maintain patient confidentiality.
- Complete annual educational and training requirements.
- Promote the mission, vision, and goals of the organization and department.
- Perform other related duties as required or requested.
Required Experience
Education:
- High School Graduate or equivalent required.
Experience:
- One year of customer service experience preferred.
- Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred.
- Familiarity with word processing and computer applications is desirable.
Other Knowledge/Skills/Abilities:
- Minimum typing speed of 40 WPM preferred.
- Excellent interpersonal and communication skills are essential.
- Ability to work independently and efficiently.
Unit Secretary
Serves as the primary communication and information “hub” for the unit, answering telephones and pati...
Position Summary
Serves as the primary communication and information “hub” for the unit, answering telephones and patient call lights and ensuring that appropriate parties receive information in an expeditious manner. Enters patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Performs complex secretarial and receptionist functions including ordering and stocking needed supplies and equipment, filing, copying, and printing patient data reports for the department. Patient care tasks may be performed in accordance with established policies, procedures, and guidelines. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. |
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Communication
- Promptly and courteously greets others in a friendly manner.
- Receives and directs others by using AIDET and Greet & Feet.
- Within scope of job description, responds to questions and provides direction.
- Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
- Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.
- Updates and maintains call light system assignments accurately and efficiently during each shift.
- Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.
- Information Processing
- Prioritizes stat orders and immediate needs.
- Processes orders accurately.
- Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
- Refers patient/visitor concerns to nursing and/or customer service staff.
- Refers news media to nursing or public relations staff.
- Demonstrates safe, accurate, and effective use of office equipment.
- Writes legibly and clearly.
- Medical Records Maintenance
- Assembles chart forms.
- Puts patient identifier on all chart forms.
- Thins charts when needed and forwards documents to Medical Records.
- Files patient data after review by nurse.
- Sends discharge patient record to Medical Records.
- Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
- Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.
- Service Requisitions
- In partnership with the Nursing Material Specialists, assures adequate supplies are available.
- Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
- Sends service requisitions to interdisciplinary departments.
- Promptly and accurately enters data and maintains unit activity sheets as directed.
- Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.
- Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
- SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
- COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
- QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
- EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
- Unit Operations
- Utilizes time and resources effectively and efficiently.
- Assists in maintaining safe environment and reports unsafe conditions.
- Completes assigned tasks accurately and timely.
- Completes basic patient care tasks as directed by registered nurse.
- Freshens drinking water.
- Serves/collects food trays.
- Responds to call lights and bed/chair alarms.
- Provides 1:1 direct and constant patient observation as delegated.
- Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.
- Participates in QI activities; maintaining logs, statistical records, and data collection.
- Acts as a preceptor as needed.
- Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
- May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.
- Assists with stocking unit supply stations.
- Accountability
- Complies with established policies, procedures, standards, and guidelines.
- Follows the chain of command.
- Consistently utilizes time and resources effectively and efficiently.
- Maintains cleanliness of unit, service area, and equipment.
- Cooperates with all members of the healthcare team.
- Enthusiastically supports and participates in planned changes.
- Accepts responsibility for accurate and timely completion of tasks as assigned.
- Upholds the mission and vision of MHS.
- Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Required Experience
Education: · High school graduate or GED required, associates or bachelor’s degree preferred. |
Licensure/Certification/Registry: · |
Experience: · Two (2) years secretarial or comparable clerical experience required. · Medical Office Assistant certificate or one (1) year of business or other related college coursework may be considered in lieu of clerical experience. |
Other Knowledge/Skills/Abilities: · Demonstrates excellent interpersonal and customer service skills. · Knowledge of medical terminology is strongly preferred. · Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint). · Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines. |
Unit Secretary - IP Support
Serves as the primary communication and information “hub” for the unit, answering telephones and patient ...
Position Summary
Serves as the primary communication and information “hub” for the unit, answering telephones and patient call lights and ensuring that appropriate parties receive information in an expeditious manner. Enters patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Performs complex secretarial and receptionist functions including ordering and stocking needed supplies and equipment, filing, copying, and printing patient data reports for the department. Patient care tasks may be performed in accordance with established policies, procedures, and guidelines. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values
Highlights & Benefits
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
Required Skills
1. Communication
- Promptly and courteously greets others in a friendly manner.
- Receives and directs others by using AIDET and Greet & Feet.
- Within scope of job description, responds to questions and provides direction.
- Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
- Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.
- Updates and maintains call light system assignments accurately and efficiently during each shift.
- Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.
2. Information Processing
- Prioritizes stat orders and immediate needs.
- Processes orders accurately.
- Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
- Refers patient/visitor concerns to nursing and/or customer service staff.
- Refers news media to nursing or public relations staff.
- Demonstrates safe, accurate, and effective use of office equipment.
- Writes legibly and clearly.
3. Medical Records Maintenance
- Assembles chart forms.
- Puts patient identifier on all chart forms.
- Thins charts when needed and forwards documents to Medical Records.
- Files patient data after review by nurse.
- Sends discharge patient record to Medical Records.
- Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
- Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.
4. Service Requisitions
- In partnership with the Nursing Material Specialists, assures adequate supplies are available.
- Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
- Sends service requisitions to interdisciplinary departments.
- Promptly and accurately enters data and maintains unit activity sheets as directed.
- Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
- SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
- COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
- QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
- EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
6. Unit Operations
- Utilizes time and resources effectively and efficiently.
- Assists in maintaining safe environment and reports unsafe conditions.
- Completes assigned tasks accurately and timely.
- Completes basic patient care tasks as directed by registered nurse.
- Freshens drinking water.
- Serves/collects food trays.
- Responds to call lights and bed/chair alarms.
- Provides 1:1 direct and constant patient observation as delegated.
- Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.
- Participates in QI activities; maintaining logs, statistical records, and data collection.
- Acts as a preceptor as needed.
- Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
- May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.
- Assists with stocking unit supply stations.
7. Accountability
- Complies with established policies, procedures, standards, and guidelines.
- Follows the chain of command.
- Consistently utilizes time and resources effectively and efficiently.
- Maintains cleanliness of unit, service area, and equipment.
- Cooperates with all members of the healthcare team.
- Enthusiastically supports and participates in planned changes.
- Accepts responsibility for accurate and timely completion of tasks as assigned.
- Upholds the mission and vision of MHS.
8. Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Required Experience
Education:
High school graduate or GED required, associates or bachelor’s degree preferred.
Experience:
- Two (2) years secretarial or comparable clerical experience required.
- Medical Office Assistant certificate or one (1) year of business or other related college coursework may be considered in lieu of clerical experience.
Other Knowledge/Skills/Abilities:
- Demonstrates excellent interpersonal and customer service skills.
- Knowledge of medical terminology is strongly preferred.
- Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint).
- Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines.
PATIENT REGISTRATION SPEC I
Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health. Th...
Position Summary
Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health.
This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly.
The specialist interviews incoming patients or associates, entering essential details into all relevant software systems.
Additionally, they serve as a liaison between ancillary departments and other areas of Patient Access Services, facilitating effective communication and coordination for optimal patient care.
- Hours of Shift: 09:00AM – 05:30PM
- Days
- Weekends: Rotation: As specified by the department
- FTE: 1.0
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
- Effectively perform general clerical and administrative functions.
- Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
- Pre-register and register all types of patients across multiple software systems.
- Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
- Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
- Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
- Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
- Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
- Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
- Ensure accurate documentation of patient information.
- Check and restock supplies as needed.
- Participate in performance improvement activities for the department and organization.
- Adhere to all HIPAA guidelines and maintain patient confidentiality.
- Complete annual educational and training requirements.
- Promote the mission, vision, and goals of the organization and department.
- Perform other related duties as required or requested.
Required Experience
Education:
- High School Graduate or equivalent required.
Experience:
- One year of customer service experience preferred.
- Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred.
- Familiarity with word processing and computer applications is desirable.
Other Knowledge/Skills/Abilities:
- Minimum typing speed of 40 WPM preferred.
- Excellent interpersonal and communication skills are essential.
- Ability to work independently and efficiently.
PATIENT ACCESS TEAM LEADER/Emergency Room - Sign-On Bonus
$5,000 sign on bonus with 1 year commitment. The team leader is responsible for the guidance and coordination of need...
PATIENT ACCESS TEAM LEADER/Emergency Room - Sign-On Bonus
Position Summary
$5,000 sign on bonus with 1 year commitment.
The team leader is responsible for the guidance and coordination of needs of their respective area. The team leader will act in the absence of a supervisor/manager in various capacities. The team leader will help with assignment of duties for staff for a given shift. They will assist with calling in staff when volumes demand extra help. When needed, the team leader will also take the lead in organizing staff from their area to assist with any sudden increases or spikes in patient volumes.
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Provide support, leadership, and guidance for staff working in their department on their designated shift.
- Work with the manager of PAS to ensure proper staffing of the area. Assist in coordinating staffing for open shifts as directed.
- Work with staff in PAS in order to coordinate timely patient flow and services.
- Develop a strong technical knowledge of all clerical aspects of PAS in order to help facilitate any problems or opportunities for improvement within the department.
- Coordinate implementation of quality improvement initiatives in the department in order to better serve the patients and the volumes fluctuations throughout the day.
- Monitor the patient volumes and flow throughout the day – adjust staffing as needed without the direction of the manager.
- Contribute to the positive customer relations and work to address any issues that arise when patients are present in order to maintain the positive experience.
- Responsible for providing training and education to those new hires on the various areas/aspects of the department and help orientate them to the area after they have been through the training for PAS.
- Maintain current knowledge of department policies, procedures, goals and employee progress.
- Coordinate educational needs within the department.
- Take part in ongoing leadership development opportunities to further develop skills to assist with the department needs.
- Work closely with Supervisors/Coordinators/Managers ensuring Great Patient Experience.
- Recognize the need for communication with other department managers, supervisors, etc. and PAS management as needed for patient flow, expectations, and exceeding customer needs.
- Assists in the performance appraisal process of PAS staff by providing input to Manager on individual performance.
- Assist with completing payroll tasks when manager is not available.
- May participate in an on-call rotation.
- Perform all tasks associated with the PAS department. This includes scheduling, pre-registering, and registering patients of ALMH, performing financial collections for all patients, verifying insurance, interviewing incoming patients/entering information into all appropriate software, and completing patient placement duties.
- Performs other related work as required or requested.
Required Experience
Education:
- High School Diploma required.
Associates or higher degree preferred.
Licensure/Certification/Registry:
Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, not required.
Experience:
- Minimum of two years previous experience as a Patient Access Associate/Specialist or related healthcare payor, collections or clinical office experience required.
Minimum of 1 year experience within the Patient Access department or previous supervisory experience required.
Other Knowledge/Skills/Abilities:
- Possess a high degree of organization and ability to prioritize immediate needs of area.
- Possess excellent customer service and human relation skills with the ability to work with a diverse group of staff and ensure proper and timely patient care.
- Demonstrate excellent oral and written communication, problem-solving, training, interpersonal, and planning skills.
- Self-directed and highly motivated to perform functions without direct supervision.
- Possess a working knowledge of word processing, spreadsheet, data base, presentation, and project computer application software.
Experience with Microsoft Office products (Word, Excel, Access, Power Point, Publisher and Project) is strongly preferred.