Supervisor, Billing
Position Summary
Overview: The Supervisor of Billing oversees credit, collection, insurance, and billing specialists within both inpatient and outpatient accounting offices. This pivotal role is essential for ensuring that the billing department operates smoothly and efficiently.
Key Responsibilities:
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Team Coordination: Coordinate activities and schedule work assignments to effectively meet the needs of the billing department.
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Revenue Cycle Management: Enhance the revenue cycle by ensuring timely and accurate resolution of eligibility, billing, and credentialing edits, all in compliance with departmental policies and goals.
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Customer Service Excellence: Promote an exceptional customer service experience for both internal and external customers.
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Process Development: Contribute to the development and improvement of processes and procedures, utilizing thorough knowledge of the assigned area to drive efficiency and effectiveness within the billing team.
Shift: 08:00 AM – 04:30 PM
Weekends: N/A
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
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Quality and Performance Monitoring:
- Develops, reviews, and monitors processes to ensure quality and performance standards are met.
- Identifies and tracks quality indicators for specific job functions.
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Team Coordination and Training:
- Creates schedules for team members and coordinates the training and orientation of all new personnel.
- Ensures team compliance with departmental and organizational policies and procedures.
- Prepares and conducts employee performance evaluations, utilizing provided tools, and initiates training or corrective actions as necessary.
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Supervision of Daily Operations:
- Supervises the daily work of Patient Financial Services Representatives.
- Investigates and resolves operational problems encountered in day-to-day activities.
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Procedure Development:
- Develops and maintains written procedures for each area of responsibility, guided by the department manager.
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Claim Processing and Reporting:
- Performs and maintains edits in the claim editing or payment and adjustment posting system.
- Prepares and distributes related reports.
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Organizational Support:
- Provides support to all levels of the organization (clinical, financial, and administrative) regarding the types and numbers of edits in the editing system.
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Budget Management:
- Operates within the limits of the staffing budget and demonstrates measures taken to correct any variances.
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Relationship Building:
- Establishes positive working relationships with all affiliated parties, including IT staff and vendor representatives.
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Additional Duties:
- Performs other related work as required or requested.
Required Experience
Education:
- High school diploma or equivalent required.
- Associate’s Degree or two to three years of demonstrated leadership experience in operations, customer service, or a related field preferred.
Experience:
- Minimum of three to five years’ experience as a patient account representative or equivalent experience in a healthcare environment required.
- Experience in facilitating change through team building, process improvement, and a multidisciplinary approach preferred.
Other Knowledge/Skills/Abilities:
- Excellent customer service skills are essential.
- Proficiency in Microsoft Office and departmental applications required.
- Strong oral, written, and electronic communication skills, along with analytical and problem-solving abilities, are necessary.
- Ability to work effectively with a diverse group of individuals is required.
- Understanding of healthcare, financial concepts, and insurance processes is essential.
