Laboratory Service Coordinator

Tracking Code


Position Type




Job Location

Decatur, Illinois


Performs secretarial and receptionist duties in the department.

Required Skills

Essential Functions and Job Duties

  • Registers patients, enters test orders, cancels, credits, charges, and merges according to physicians’ orders or established laboratory procedures.
  • Registers, orders and delivers specimens brought in to department.
  • Maintains equipment and work area in a safe, sanitary and well-stocked condition; performs other assigned duties.
    • Performs storeroom duties.
    • Greets, informs, and directs visitors; answers inquiries concerning laboratory services for patients and families.
    • Prints and ascertains that reports are sent as needed.
  • Performs follow-up duties.
    • Sorts, files and/or routes reports and messages.
    • Maintains files, procedures and logs.
  • Assists in training new or less-skilled personnel; participates in continuing education.
  • Communicates and interacts well with co-workers.
  • Prioritizes and organizes workload to promote productivity and efficiency.
  • Answers main department phone number.  Routes calls and takes messages as necessary.
  • Orders and receives pathology specimens when Histology is closed.
  • Manages out-patient patient schedule.  Statuses patients for phlebotomy when ready to be drawn.
  • Verifies orders placed by patient registration for accuracy.
  • Contacts outside providers with critical values and questions about out-patient orders.
  • Explains to patients how to collect samples.  Provides containers and instructions to patients.
  • Tracks and follows up on incomplete and verbal orders.
  • Contacts phlebotomists on the floor about stat draw requests when Phlebotomy Manager is busy.
  • Complete laboratory work queues.
  • Assists reference lab with requisition entry and specimen labeling as needed.
  • Registers laboratory out-patients when registration is closed.
  • Performs other duties as assigned.

Required Experience

Education and/or Other Requirements

  • High school graduate or equivalent.


  • Must have experience with business machines.
  • Must have typing skills of 35 words per minute.   
  • Must use absolute integrity in accurate performance and reporting of results. 
  • Must be able to organize work and set priorities. 
  • Must use professional discretion with patient and employee information. 
  • Must be able to communicate effectively with other personnel and with patients.  Job duties require rigid clerical accuracy in the identification and reporting of numbers, name and results.