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Patient Registration Specialist

Decatur Neurosurgery Associates
Decatur, IL
Tracking Code 2024-20810

Position Summary

Full-Time
Day Shift

Our Patient Registration Specialist pre-registers and registers patients of Memorial Care – Urgent Care.  This role also schedules patients for procedures and tests at Memorial Health facilities.  In this role you will collect accurate patient demographic and billing information in a timely manner. This position serves as a liaison between ancillary departments and other Patient Access Services areas.   

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance and Voluntary Benefits
  • Employee Assistance Program and Colleague Wellness
  • Adoption Assistance

Required Skills

  • Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
  • Effectively perform general clerical/administrative functions.
  • Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
  • Pre-register and register all types of patients in multiple software systems.
  • Demonstrates an ability to be flexible, organized and function well in stressful situations.
  • Maintains a professional demeanor in respect to patients and fellow employees.
  • Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
  • Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
  • Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.
  • Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
  • Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
  • Ensures accurate documentation of patient information.
  • Responsible for checking and re-stocking supplies as needed.
  • Participates in performance improvement activities for the department and organization.
  • Adheres to all HIPAA guidelines and patient confidentiality policies.
  • Completes annual educational and training requirements.
  • Promotes the mission, vision, and goals of the organization and department.
  • Performs other related work as required or requested.

Required Experience

Education:

High School Graduate or equivalent required.

Experience:

One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.

Word processing/computer application experience and knowledge desired.

Other Knowledge/Skills/Abilities:

  • Minimum typing skill of 40 WPM preferred.
  • Demonstrates excellent interpersonal and communication skills.

Demonstrates ability to work independently.

Decatur, IL

Robert Wiley

Recruiter

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