The Clinical Informatics Consultant I serves as a resource and liaison in the development, implementation, and support of health information technology with a focus in the Emergency Department across Memorial Health System. Triages incoming issues and requests and determines remedial and/or escalation procedures. Conducts testing and maintenance of clinical applications and related technology. Develops and facilitates education to ensure competency related to all aspects of hardware and software. Partners with nursing staff, administration, and IS colleagues to identify and implement new and/or enhanced technology and process solutions.
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- Life Insurance & Voluntary Benefits
- Employee Assistance Program & Colleague Wellness
- Adoption Assistance
- Acts as the first level of support to users. Researches, responds, and resolves questions in a timely manner.
- Maintains detailed documentation regarding user information, issue identification, and all courses of action taken. Follows up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.
- Interacts with network services, system administrators, and/or application teams as needed to restore service and/or identify and correct problems. Simulates or recreates end-user issues to assist in troubleshooting; and recommends system modifications to reduce future issues.
- Follows and strictly adheres to the IS Change Management process.
- Gathers end-user and business requirements to innovate new functionality and/or enhancements to meet end-user and organizational needs.
- Judiciously vets change, enhancement, and new functionality requests as liaison between end users, information services and software vendors to meet end-user needs while following appropriate change management procedures, considering cost/resource requirements, and scalability.
- Assures coordination and alignment of change requests/new functionality with informatics, IS, and clinical colleagues.
- Monitors system changes for unintentional consequences to interdependent systems and/or workflows. Reports resultant issues and assists with mitigation and resolution efforts.
- Tests software and hardware to validate changes, upgrades, and vet new functionality.
- Designs, develops and facilitates training to meet technology education needs for clinical staff.
- Serves in lead role on major projects, upgrades, and initiatives in design, testing, training, and go-live support.
- Participates in patient safety and quality improvement efforts leveraging expert knowledge of clinical workflows and technology.
- Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
- Researches new technology and advises supervisor of Clinical Informatics of opportunities, risks, benefits, and return on investment.
- Keeps apprised of regulatory landscape, health informatics topics, and external factors impacting clinical workflows and technology needs.
- Supports development and achievement of departmental goals and initiatives in positive constructive manner at all times
- Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
- SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
- COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
- QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
- EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
- Must be flexible to provide support and training for a 24/7 operation.
- Performs other related work as required or requested.
· Bachelor’s degree required; Bachelors in Nursing preferred.
· Current IL RN license required.
· A minimum of two years acute care bedside nursing experience is required. At least one year bedside nursing is preferred to be recent experience.
· A minimum of two years applied technical experience in a clinical environment or experience with electronic medical record systems required.
· Excellent communication skills, both verbal and written, and the ability to communicate effectively with all levels of staff using technical and non-technical verbiage.
· Availability to participate in evening, night and weekend ‘on-call’ rotation as required for 24 hour, 7 day a week support of systems.
· Proven track record of excellent critical thinking skills and independent problem-solving abilities.
· Working knowledge of Word, Excel, PowerPoint and Visio.
· Light physical effort.