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Required Skills

• Essential Functions and Job Duties

   

  • Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.
  • Differentiates among emergent, urgent, and non-urgent patients.
  • Identifies signs or symptoms, which indicate a significant variance.
  • Reports variances to Provider.
  • Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
  • Offers input to plan of care.
  • Educates patient in plan of care; coordinates and communicates plan of care with the patient and/or patient’s family.
  • Screens telephone calls from patients and evaluates for referral.
  • Conducts pre-authorization for medication and ordered tests; completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
  • Arranges outside laboratory tests.
  • Assists physicians by preparing patients and setting up equipment.
  • Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
  • Performs as a team nurse with Providers.
  • Reports ideas, concerns, and problems to Manager/Coordinator.
  • Scans and accurately indexes patient records from outside sources in the electronic health record for Provider signature.
  • Reviews patient medical records from previous physician to incorporate pertinent information into patient’s completed chart.
  • Under the supervision of a Physician, provides and documents care according to established standards of practice, policies, and procedures, and follows Physician orders.
  • Prepares equipment for diagnosis and treatment; prepares patients.
  • Performs blood draws test (where applicable), treatments, and screenings, and assists with examinations and minor surgery; sets up and assists with procedures; cleans and sterilizes instruments and equipment as needed.
  • Administers medications and immunizations according to established guidelines.
  • Runs laboratory controls, keeps lab logs and maintains OSHA log book.
  • Assists in inventory of clinical supplies; checks expiration dates; maintains clean, well-equipped exam rooms, laboratory and procedure room.
  • Assumes personal responsibility for quality patient care, environment of care, and professional development.
  • Assists in coordinating and implementing policies in compliance with all regulatory standards.
  • Reports ideas and concerns to supervisor concerning improved patient care, customer service, and efficient clinical operations.
  • Maintains clean, well-equipped exam room and assists in inventory control.
  • Attends meetings, in-services, and continuing education classes; suggests topics and/or conducts nursing in-services.
  • Assists with maintenance of patient medical records.
  • Demonstrates department specific competencies, including age specific competencies for all ages.
  • Arranges for medication refills.
  • Shares knowledge, nursing skills, experience, and patient education advice with physicians.
  • Supports and maintains joint commission standard. 
  • Attends nursing in-service and continuing education programs.
  • Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
  • Demonstrates care and knowledge in medication administration.
  • Arranges for medication and medication refills. 
  • Performs other duties as assigned.

Required Skills

Essential Functions and Job Duties

• Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.

• Differentiates among emergent, urgent, and non-urgent patients.

• Identifies signs or symptoms, which indicate a significant variance.
• Reports variances to Provider.
• Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
• Offers input to plan of care.
• Educates patient in plan of care; coordinates and communicates plan of care with the patient and/or patient’s family.

• Screens telephone calls from patients and evaluates for referral.
• Conducts pre-authorization for medication and ordered tests; completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
• Arranges outside laboratory tests.
• Assists physicians by preparing patients and setting up equipment.

• Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
• Performs as a team nurse with Providers.
• Reports ideas, concerns, and problems to Manager/Coordinator.
• Scans and accurately indexes patient records from outside sources in the electronic health record for Provider signature.
• Reviews patient medical records from previous physician to incorporate pertinent information into patient’s completed chart.
• Under the supervision of a Physician, provides and documents care according to established standards of practice, policies, and procedures, and follows Physician orders.
• Prepares equipment for diagnosis and treatment; prepares patients.
• Performs blood draws test (where applicable), treatments, and screenings, and assists with examinations and minor surgery; sets up and assists with procedures; cleans and sterilizes instruments and equipment as needed.
• Administers medications and immunizations according to established guidelines.
• Runs laboratory controls, keeps lab logs and maintains OSHA log book.
• Assists in inventory of clinical supplies; checks expiration dates; maintains clean, well-equipped exam rooms, laboratory and procedure room.
• Assumes personal responsibility for quality patient care, environment of care, and professional development.

• Assists in coordinating and implementing policies in compliance with all regulatory standards.
• Reports ideas and concerns to supervisor concerning improved patient care, customer service, and efficient clinical operations.
• Maintains clean, well-equipped exam room and assists in inventory control.
• Attends meetings, in-services, and continuing education classes; suggests topics and/or conducts nursing in-services.
• Assists with maintenance of patient medical records.

• Demonstrates department specific competencies, including age specific competencies for all ages.

• Arranges for medication refills.
• Shares knowledge, nursing skills, experience, and patient education advice with physicians.

• Supports and maintains joint commission standard. 
• Attends nursing in-service and continuing education programs.
• Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
• Demonstrates care and knowledge in medication administration.
• Arranges for medication and medication refills. 
• Performs other duties as assigned.

Required Skills

• Professionally and courteously interact with the general public, physicians and hospital personnel.

• Receive Physician orders for patient testing and ensures orders comply with Medicare’s Local Coverage (LCD) and National Coverage Decision’s (NCD).

• Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.

• Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.

• Receive and interview incoming patients and/or relatives to obtain necessary information for scheduling walk-in testing.

• Coordinate and communicate necessary information to the Registration personnel to facilitate the pre-registration of scheduled patients.

• Communicate scheduling information to effected departments and physicians.

• Maintain computer system master files to optimize system/resource effectiveness.

• Coordinate and assist Financial Representative to ensure pre-certification/pre-authorizations are completed prior to service(s) being rendered.

• Provide excellent customer service to patients, visitors, physicians, hospital staff and co-workers.

• Keep supervisor informed of all potential problems.

• Displays a needs no reminder attitude.

• Ability to multitask and work in high call volume stressful environment.

• Coordinate with hospital staff to ensure patients are scheduled.

• Performs other related work as required or requested.

Required Skills

• Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
• Effectively perform general clerical and administrative functions.
• Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
• Pre-register and register all types of patients across multiple software systems.
• Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
• Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
• Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
• Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
• Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
• Ensure accurate documentation of patient information.
• Check and restock supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and maintain patient confidentiality.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.
• Perform other related duties as required or requested.

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Required Skills

• Complies with American College of Surgeons Standards for Cancer Registry on collection and analysis of data on reportable cancer diagnoses made at the hospital.
• Abstracts data sets per standards.
• Obtains and maintains follow-up information of all patients in registry data base.
• Reports monthly to Illinois Department of Public Health, annually to the National Cancer Data Base, and as requested to other professional organizations.
• Maintains status as Certified Tumor Registrar (CTR); attends mandatory and optional inservices and meetings to ensure competency and personal growth.
• Performs other duties as assigned by Medical Director or Administrative Director.

Required Skills

• Work Prioritization: Establishes work priorities to ensure efficient organization and coordination of activities related to installing, testing, troubleshooting, and repairing electrical circuits, equipment, and appliances in compliance with codes and specifications.

• Problem Resolution: Resolves complex wiring and installation issues, determining the best approach to repair faulty electrical systems and completing intricate work orders effectively and efficiently.

• Installation and Repair: Plans the layout, installation, and repair of wiring, electrical fixtures, apparatus, and control equipment, focusing on minimizing material waste and ensuring future maintenance accessibility as per specifications and local electrical codes.

• Planning and Sketching: Prepares sketches to indicate the location of wiring and equipment or follows diagrams/blueprints, ensuring concealed wiring is installed before the completion of walls, ceilings, and flooring.

• Conduit Work: Measures, cuts, bends, threads, assembles, and installs electrical conduit using tools such as hacksaws, pipe threading machines, and conduit benders. Pulls wiring through conduit as needed.

• Testing and Safety: Tests circuit continuity to ensure electrical compatibility and safety using equipment like voltmeters, meggers, and other testing devices.

• Goal Engagement: Actively engages in achieving division goals and coordinates assigned work to meet the needs of customers, patients, and visitors, ensuring high levels of customer satisfaction.

• Efficient Practices: Develops efficient work practices that optimize the use of time and materials, maintaining a commitment to safety procedures and cleanliness standards.

• Disaster Preparedness: Thoroughly understands all hospital disaster codes and follows proper procedures promptly when required.

• Professional Appearance: Maintains an appropriate dress and appearance, projecting a positive image of Memorial Health.

• Interpersonal Skills: Interacts with patients and Memorial Health personnel courteously and professionally, adhering to the Code of Conduct of Memorial Health.

• Additional Duties: Performs other related tasks as required or requested.

Required Skills

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.

Required Skills

Essential Functions and Job Duties

• Thoroughly patrols buildings and grounds to prevent fire, theft, vandalism or safety hazards.
• Courteously escorts visitors, patients and staff to and from parking areas.  Responds to requests for services.
• Responds to “Code Reds” and drills in accordance with fire alarm procedures outlined in the Hospital Fire Plan. 
• Demonstrates good judgment in determining priorities in responding to emergency situations appropriately.  Controls disorderly patients in a therapeutic manner by identifying the need, level, and type of crisis intervention necessary.
• Maintains accurate and factual typed reports of logs of tour of duty.
• Compliance with departmental or Hospital directives and policy.
• Quality of patient, visitor, staff relations.  Strives to be a productive and positive-minded team member of the department and Hospital.  (Evaluator’s judgment based partially on feedback from patients, employees, and visitors.
• Extent to which appropriate safety precautions are adhered to, both personally and as it relates to others and the facility at large.
• Self-growth.
• Performs other duties as assigned.