Work With Us

Required Skills

1. Communication

• Promptly and courteously greets others in a friendly manner.

• Receives and directs others by using AIDET and Greet & Feet.

• Within scope of job description, responds to questions and provides direction.

• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

• Updates and maintains call light system assignments accurately and efficiently during each shift.

• Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.

1. Information Processing

• Prioritizes stat orders and immediate needs.

• Processes orders accurately.

• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

• Refers patient/visitor concerns to nursing and/or customer service staff.

• Refers news media to nursing or public relations staff.

• Demonstrates safe, accurate, and effective use of office equipment.

• Writes legibly and clearly.

1. Medical Records Maintenance

• Assembles chart forms.

• Puts patient identifier on all chart forms.

• Thins charts when needed and forwards documents to Medical Records.

• Files patient data after review by nurse.

• Sends discharge patient record to Medical Records.

• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.

• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.

• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

• Sends service requisitions to interdisciplinary departments.

• Promptly and accurately enters data and maintains unit activity sheets as directed.

• Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Unit Operations

• Utilizes time and resources effectively and efficiently.

• Assists in maintaining safe environment and reports unsafe conditions.

• Completes assigned tasks accurately and timely.

• Completes basic patient care tasks as directed by registered nurse.
• Freshens drinking water.
• Serves/collects food trays.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation as delegated.

• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

• Participates in QI activities; maintaining logs, statistical records, and data collection.

• Acts as a preceptor as needed.

• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.

• May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.

• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.

• Follows the chain of command.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area, and equipment.

• Cooperates with all members of the healthcare team.

• Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Upholds the mission and vision of MHS.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Interacts with a variety of hospital personnel, doctors’ offices, patients, and visitors in a manner that enhances delivery of patient care and promotes positive relationships:

• Cooperates with personnel from other departments in a friendly, effective manner.
• Welcomes and directs visitors courteously.
• Answers telephone promptly and identifies unit, self, and job title.
• Uses paging system for physicians, anesthesiologists, and other personnel.
• Uses intradepartmental intercom system.
• Locates surgical personnel upon request.
• Places telephone calls upon request.
• Distributes mail to employee mail boxes.
• Behaves in accordance with hospital guest-relations programs, goals, and MMC Statement of Values.

1. Processes and communicates information accurately and clearly according to established procedure:

• Discriminates and sets priorities for received information.
• Receives and delivers telephone messages for doctors and residents.
• Receive Anesthesia calls regarding central lines, etc., and route appropriately to CRNA or physicians.
• Delivers emergency and or patient-related telephone messages to personnel.
• Provides appropriate verbal or written information to other departments as necessary.
• Refers requests from news media to Public Relations department.
• Operates pneumatic-tube system correctly.
• Operates hospital computer terminals correctly.
• Operates multi-line phone and several phones efficiently and effectively.
• Operates and maintains normal office machines with care and efficiency.

1. Performs non-clinical nursing tasks according to policy and established procedure:

• Sends for patients.
• Assembles and imprints OR records with addressograph for patient’s chart.
• Assigns surgical assistants and volunteers to run errands per request.
• Processes patient transfers or admits to the appropriate unit.
• Runs daily schedules for the OR staff and other pertinent hospital departments.
• Runs scheduling reports for physicians and OR staff.
• Calls for x-rays for added cases.
• Runs patient-billing report from Cerner system.
• Provides admitting with patient count based on the OR record of operation.
• Watches patients at front desk while waiting for units to pick up.
• Runs errands, picks up x-rays, and delivers specimens on weekends.

1. Maintains unit record according to established procedure:

• Completes patient charges for OR and Anesthesia patients during the day of surgery.
• Checks and balances OR record of operation with patient-charge sheet.
• Checks and balances OR and Anesthesia records.
• Completes patient records on Cerner system for ELL and CVOR from previous day by 10 a.m. daily.
• Completes pre-anesthesia evaluation sheets for next-day patients.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Requisition services and maintains supplies and equipment for unit according to need and cost-containment objectives:

• Informs medical secretary of needed office supplies in respect to established standard quantities.
• Places supplies in proper location.
• Maintains adequate supplies of required OR forms.
• Completes dietary requisition for surgeons’ lounge monthly.

1. Assists in promoting efficient functioning of the unit in the interest of patient care.

• Complies with hospital and departmental policies, procedures, and behavioral expectations.
• Follows designated lines of communication and authority in department.
• Assists co-workers when time allows.
• Keeps orderly work area.
• Assists in on-the-job instruction to new secretary trainees.
• Rotates shifts for weekend and complete coverage.
• Notifies appropriate OR, AM Admit, Anesthesia, Holding, and Recovery Room staff of all added and canceled cases.
• Attends 65 percent or a minimum of 6 unit-staff meetings per year, whichever number is greater. Seeks excused absence from supervisor when needed.  Reviews and signs minutes.
• Attends mandatory inservices.
• Meets punctuality and attendance expectations.
• Consistently utilizes time and resources effectively and efficiently.
• Cooperates with all members of the health care team.
• Maintains personal cleanliness and appearance.
• Enthusiastically supports and participates in planned changes.
• Accepts responsibility for accurate and timely completion of tasks as assigned.
• Discourages gossip with and about others; does not repeat rumors.

1. Performs secretarial duties and OR scheduling duties according to established procedure and specific instructions of supervisor.

• Schedules cases accurately with pertinent information noted.
• Notifies specialty-resource nurses regarding special equipment and instrument requests.
• Checks scheduling computer for conflicts in scheduling.
• Refers physician’s office complaints to appropriate nursing personnel.
• Confirms scheduling of tentative cases.
• Schedules other departmental services needed (i.e., C-arm from X-ray).
• Notifies Anesthesia department concerning scheduled patients.
• Accurately prepares computerized OR schedule for next day’s surgery.
• Prints preference lists and pick tickets two days ahead of surgery schedule.
• Notifies Sterile Processing of all added cases and the correct charge ticket/pick list number.
• Runs reports to support system accuracy and department.
• Sets up and releases blocks appropriately.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.