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Required Skills

1. Provides safe and efficient patient transport to and from the therapy services areas, including home visits with therapy staff or recreational activities with the recreational therapy staff. 

1. Assists therapists and/or assistants with the treatment of patients, demonstrating consistent judgment and initiative to maximize safety under the supervision of a licensed professional. 
2. Cleans, organizes and maintains therapy equipment and services areas. 
3. Maintains open channel of communication with therapists, peers and supervisors, demonstrating appropriate interpersonal skills and teamwork.  
4. Demonstrates appropriate customer service skills as outlined in the Memorial Health System’s mission, vision and values. Maintains high level of commitment to Memorial’s Behavior Standards and Great Patient Experience including AIDET and Greet and Feet. 
5. Demonstrates strong time management and organizational skills in maintaining a high level of productivity while meeting commitments and deadlines. 
6. Demonstrates a willingness and flexibility in responding to scheduling requests. Works at least 48 hours in a six month period. Per diem expectation is a minimum of 1 weekend shift per month. 
7. Assist in data collection, structuring and organization of data utilizing Microsoft Word, Excel, Power Point. 
8. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Provides safe and efficient patient transport to and from the therapy services areas, including home visits with therapy staff or recreational activities with the recreational therapy staff. 

1. Assists therapists and/or assistants with the treatment of patients, demonstrating consistent judgment and initiative to maximize safety under the supervision of a licensed professional. 
2. Cleans, organizes and maintains therapy equipment and services areas. 
3. Maintains open channel of communication with therapists, peers and supervisors, demonstrating appropriate interpersonal skills and teamwork.  
4. Demonstrates appropriate customer service skills as outlined in the Memorial Health System’s mission, vision and values. Maintains high level of commitment to Memorial’s Behavior Standards and Great Patient Experience including AIDET and Greet and Feet. 
5. Demonstrates strong time management and organizational skills in maintaining a high level of productivity while meeting commitments and deadlines. 
6. Demonstrates a willingness and flexibility in responding to scheduling requests. Works at least 48 hours in a six month period. Per diem expectation is a minimum of 1 weekend shift per month. 
7. Assist in data collection, structuring and organization of data utilizing Microsoft Word, Excel, Power Point. 
8. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Other Knowledge/Skills/Abilities:

• Strong leadership, motivational and organizational skills
• Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate patient accounting software and other required applications/systems.
• Must demonstrate detail orientation, critical thinking, and problem solving ability.
• Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
• Must demonstrate ability to work successfully with internal and external customers. Outstanding customer relations skills, strong communication and interpersonal skills are essential.

Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.

Principle Duties & Responsibilities:

Assists rehab manager with routine management issues, such as colleague staffing and work assignments; colleague satisfaction initiatives; orientation and/or training of new clerical staff; implementation of clinic policy, procedures, and process; maintenance of facilities and equipment; stocking of supplies; patient satisfaction.

Coordinates and completes orientation and training of new clerical staff.  Assists with onboarding of all new department colleagues and provides guidance and education to other clerical staff.  Participates in competency assessment development and process.

Reception/Scheduling:  Provides assistance, guidance, and direction to visitors and patients, in person and over the phone, in a manner designed to yield a high level of customer satisfaction.   Schedules appointments and maintains an efficient Master schedule for Occupational Therapy, Physical Therapy, and Speech Therapy.  Monitors patient flow through reception and works with team to minimize waits and delays in patient care. 

Registration/Verification:  Registers patients, verifies physician orders, updates demographics and insurance on existing patients and obtains signatures for proper billing.  Pre-certifies patient insurance when necessary to ensure payment and correct billing.

Customer Service:  Answers phones and greets customers in a friendly manner.  Accepts customer complaints, solves problems when possible, and escalates to supervisor when necessary. 

Medical Records:  Responsible for several tasks related to the paper flow through the department.  Establishes, prepares and files outpatient medical record charts for all services.  Copies, files, faxes, scans and routes outpatient medical records and correspondence to physicians, medical records department and third party payers.  Pulls medical record charts daily for all service areas.  Completes discharge process on all patients and forwards appropriate record information to Health Information.

Billing:  Daily monitoring of billing sheets for accuracy and complete information; inputs patient data, charges and adjustments; generates statistical billing data as requested by manager/director.

Rehab Support:  Assists with rehabilitative services for patients of all ages under the direct supervision of the therapists and/or assistant.  Transports patients to and from therapy in accordance with patient schedule.  Maintains inventory of rehabilitation equipment and assists for ordering of supplies.  Provides coverage for other staff when needed.  Demonstrates support for and participates as requested in accomplishing Rehab Services goals and objectives.

Serves patients over the phone by answering incoming telephone calls, ascertaining caller information, and transferring to appropriate party, or taking messages.

Demonstrates support for and participates in accomplishing team goals and objectives.  

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Maintains appropriate documentation
   • Assesses and evaluates patients’ ability to provide self care; develops discharge plan and goals of care with patient and involved caregivers.
   • Assists with making referrals to related agencies taking into consideration freedom of choice.
   • Provides information to social service/discharge planners to facilitate discharge planning process.
   • Participates in multidisciplinary rounding and care conferences with other departments.
   • Serves as a resource person to physicians and hospital staff in the appropriate use of health care resources.
   • Serves as a liaison with nursing and medical staff and community agencies to facilitate problem solving and to coordinate services.
2. Assesses and develops plan early upon admission and revises as needed depending on needs of the patient.
3. Accepts on-call as scheduled and responds as needed.
4. Takes responsibility for upgrading professional skills and knowledge.
5. Prepares and completes reports; participates in special projects.
6. Demonstrates clinical competency by completing BLS CPR assigned by Education and ACMA Compass training modules for new employees assigned by Director of Case Management.
7. Performs other duties as assigned.

Required Skills

1. Carries out patient care program as established by the therapist to patients of all ages.

1. Performs treatment procedures safely and in accordance with American Physical Therapy Association (APTA) standards and department policies.

1. Communicates with the Physical Therapist and other team members to assure effective teamwork within the work setting.

1. Takes appropriate action when warranted by the patient’s condition.

1. Participates in patient care documentation.

1. Maintains the environment and departmental equipment in a neat, functional and safe order.

1. Maintains skills in treatment procedure through utilization of in-service and continuing education opportunities and expertise of other clinical staff personnel.

1. Demonstrates flexibility in daily scheduling of patients

1. Promotes health and safety in the work environment.

1. Actively participates in competency assessment process.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Maintains flexibility, organizes and prioritizes time to accommodate assigned patient load.
• Meets departmental standards and insurance/reimbursement guidelines for documentation of care.

• Daily notes
• Communicates with doctors
• Recertifications
• Evaluations
• Billing
• Outcome measures

• Evaluates patients; plans and delivers care and treatment to progress patient to goals agreed upon by patient, family and Physician.
• Re-evaluates and plans programs on an ongoing basis.
• Competently applies all Physical Therapy modalities.
• Instructs patients and families in home programs.
• Suggests changes in patients’ clinical approaches, and secures orders as appropriate.
• Communicates and collaborates with rehabilitation team.
• Maintains existing equipment and recommends purchase of new items as consistent with Hospital and Department Strategic Plan.
• Maintains current professional knowledge.

• Attends all mandatory educational programs and continuous education required for licensure.
• Seeks continuing education to improve quality of care.

• Maintains fiscal responsibility of the Department and the Hospital. Compliant and accurate implementation of billing process.
• Actively looks for ways to reduce costs.
• Maintains patient/family confidentiality to comply with HIPPA regulations.
• Provides in-services and public education functions.
• Supervises students, Physical Therapy Assistants, and aides.
• Serves on committees as requested.
• Performs other duties as assigned by Director, Managers, and Team Leader.
• Recommends and implements new programs as directed and as they pertain to Hospital and Department Strategic Plan.

Required Skills

• Maintains flexibility, organizes and prioritizes time to accommodate assigned patient load.
• Meets departmental standards and insurance/reimbursement guidelines for documentation of care.

• Daily notes
• Communicates with doctors
• Recertifications
• Evaluations
• Billing
• Outcome measures

• Evaluates patients; plans and delivers care and treatment to progress patient to goals agreed upon by patient, family and Physician.
• Re-evaluates and plans programs on an ongoing basis.
• Competently applies all Physical Therapy modalities.
• Instructs patients and families in home programs.
• Suggests changes in patients’ clinical approaches, and secures orders as appropriate.
• Communicates and collaborates with rehabilitation team.
• Maintains existing equipment and recommends purchase of new items as consistent with Hospital and Department Strategic Plan.
• Maintains current professional knowledge.

• Attends all mandatory educational programs and continuous education required for licensure.
• Seeks continuing education to improve quality of care.

• Maintains fiscal responsibility of the Department and the Hospital. Compliant and accurate implementation of billing process.
• Actively looks for ways to reduce costs.
• Maintains patient/family confidentiality to comply with HIPPA regulations.
• Provides in-services and public education functions.
• Supervises students, Physical Therapy Assistants, and aides.
• Serves on committees as requested.
• Performs other duties as assigned by Director, Managers, and Team Leader.
• Recommends and implements new programs as directed and as they pertain to Hospital and Department Strategic Plan.

Required Skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Therapy and instruction— Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects as it pertains to the clinical instruction of students.
• Knowledge of group behavior and dynamics, societal trends and influences, ethnicity, cultures and their history and origins.
• Knowledge of the information and techniques needed to evaluate and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of Human anatomy, physiology, and pathology.
• Knowledge of laws and government regulations as they apply to State and National standards.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Good knowledge of the standard practices, equipment and rules relating to word processing, written and oral communications.
• Good working knowledge and ability to perform basic computer skills such as but limited to word processing, data entry, and documentation.
• Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, and not interrupting at inappropriate times.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Actively looks for ways to help people, co-workers, and other departments.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Able to communicate through clear and concise written, verbal, and listening skills with physicians, consultants, and Rehabilitation team members, patients and patients’ families.
• Ability to anticipate problems and potential outcomes.
• Ability to read and understand information and ideas presented in writing.
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to identify and understand the speech/language of another person.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Required Skills

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence and DMH CARES values. Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence, and DMH CARES values. Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.