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Required Skills

• Shapes a shared vision and strategy for nursing practice across the system, ensuring that standards of care, scope of practice, and clinical competencies support safe, evidence-based, and compassionate care across all nursing settings, not limited to inpatient care. Cultivates strong professional governance structures that give nurses a meaningful voice in decisions and foster a connected, empowered nursing community.

• Provides enterprise-wide operational oversight of all ambulatory clinics, ensuring efficient day-to-day operations, access, throughput, and consistent standards of care across all locations.

• Leads enterprise nursing and ambulatory outcomes across quality, safety, patient experience, and cost by ensuring measurable and continuous performance improvement. Establishes and governs systemwide nursing and ambulatory performance metrics, dashboards, and measurement standards. Partners with system executives to advance clinical transformation, care standardization, and operational excellence initiatives.

• Holds dotted-line relationships with hospital Chief Nursing Officers (CNOs), providing enterprise-level strategic guidance and unifying nursing practices, standards and care delivery across the enterprise. Builds and develops a high-performing nursing leadership community, aligning priorities, accountability, and execution across sites.  Establishes clear decision rights and escalation pathways to rapidly address cross-site variation, risk, and workforce challenges.

• Partners closely with SVP, Chief Clinical Officer and SVP, Chief Operating Officer to align ambulatory operations, footprint and market growth with Memorial Health’s mission and strategic plan.

• Leads the strategy and operating model for nursing and allied health education, ensuring alignment with workforce needs, regulatory requirements, and academic partnerships. Oversees the development, delivery, and evaluation of clinical education programs across the health system.

• Provides executive leadership for enterprise care transition functions—such as length‑of‑stay optimization, discharge workflows, transfer center operations, and bed placement/patient flow—ensuring coordinated and standardized processes that enhance throughput and continuity of care. Leads nursing strategy and ambulatory clinical operations across the full continuum (acute, ambulatory, post-acute, home-based, virtual, and population health) to ensure consistent care models and smooth transitions.  Partners with clinical and operational leaders to reduce avoidable variation and readmissions through standardized transition processes and care coordination.

• Accountable for enterprise nursing financial performance, including labor expense management, nursing productivity standards, staffing efficiency, and resource optimization. Leads a comprehensive nursing workforce strategy across the system, including contract labor strategy, workforce planning, and return‑on‑investment evaluation. Partners with CFO/COO leaders to translate clinical strategy into sustainable economic outcomes using value‑based care principles and workforce ROI measurement. Leads capital and resource prioritization related to nursing practice environments, workforce support, education infrastructure, and care delivery optimization.

• Advocates for technology that truly supports caregivers, partnering with clinical informatics and IT leaders to align digital tools with real-world nursing practice. Guides and sponsors optimization of the EHR, documentation, and frontline technologies to reduce burden, improve accuracy, and create a more supportive clinician experience.

• Builds a sustainable, engaged, and future-ready nursing workforce, shaping strategies for recruitment, retention, staffing models, and career pathways. Prioritizes workforce well-being, professional growth, and inclusive leadership to ensure nurses feel valued, supported, and inspired to stay and grow within the organization.

• Ensures compliance with all applicable regulatory and accreditation requirements, including the State Nurse Practice Act, CMS Conditions of Participation, Joint Commission standards, and Magnet criteria and leads systemwide preparation for regulatory surveys.

• Serves as a strategic partner to the CCO, COO, CHRO, CIO, CFO, and CSO to advance system performance, operational integration, and clinical transformation. Represents nursing at the enterprise leadership table, with community partners and academic institutions. Serves as the principal nursing and ambulatory operations advisor to the Board and/or Board Quality Committee; provides regular updates on nursing quality, safety, workforce risks, practice environment performance, and strategic initiatives.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support the mission, vision, and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

Required Skills

Clinical Oversight & Standards

• Establish, maintain, and oversee clinical standards, guidelines, and models of care for assigned behavioral health and/or social service programs
• Ensure clinical services are delivered within appropriate scope of practice, ethical standards, and professional guidelines
• Promote consistency in clinical assessment, service planning, documentation, and delivery across programs and settings
• Provide clinical consultation and guidance on complex cases, ethical dilemmas, and clinical decision-making within assigned scope

Regulatory, Accreditation, and Compliance Support

• Ensure clinical practices align with applicable federal, state, and local regulations, accreditation standards, and payer requirements as they relate to clinical care
• Serve as a clinical subject matter expert in the interpretation and application of regulatory and accreditation standards to clinical practice
• Support audits, reviews, and accreditation activities by providing clinical oversight, guidance, and corrective action input
• Partner with Compliance and Quality teams to address clinical findings, develop corrective action plans, and sustain compliance over time

Quality, Risk, and Safety

• Monitor clinical quality indicators, trends, and outcomes within assigned programs
• Participate in the review of critical incidents, sentinel events, and high-risk cases to identify clinical risks and improvement opportunities
• Identify systemic clinical risks related to service delivery, access, continuity of care, or practice variation
• Lead or support clinical quality improvement initiatives focused on safety, effectiveness, and consistency of care

Clinical Supervision Frameworks & Workforce Support

• Define expectations for clinical supervision, competencies, and professional practice in collaboration with Managers and Supervisors
• Provide clinical consultation and guidance to Managers and Supervisors regarding colleague development, performance, and scope-of-practice concerns
• Support clinical remediation, coaching, and corrective action related to quality-of-care or practice issues
• Promote a culture of professional accountability, learning, and continuous improvement across clinical and social service teams

Continuum of Care & System Alignment

• Support continuity and coordination of care across behavioral health and social service programs and levels of service
• Identify and address clinical handoff challenges, gaps, and barriers impacting transitions between programs
• Provide clinical input into program design, redesign, and service integration efforts to strengthen the continuum of care
• Promote trauma-informed, recovery-oriented, and culturally responsive practices across assigned programs

Clinical Input into Planning & Resource Decisions

• Provide clinical input into program planning, staffing models, and resource allocation discussions
• Identify and communicate clinical implications of access, capacity, or resource constraints
• Advise leadership on clinical risks, quality considerations, and patient impact related to operational or resource decisions

Strategic and System-Level Clinical Contribution

• Contribute clinical expertise to system-level planning, program development, and service integration across behavioral health and social services
• Identify clinical trends, service gaps, and emerging community needs to inform organizational priorities and planning efforts
• Assess and communicate the clinical implications of strategic initiatives, policy changes, and system redesign efforts
• Support implementation of strategic initiatives by translating organizational priorities into clinically appropriate standards, practices, and expectations
• Partner with leadership to ensure strategic decisions are informed by clinical quality, safety, access, and continuity-of-care considerations

The intent of this job description is to provide a representative summary of the major duties and responsibilities perform by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Direct Clinical Services

• Develop initial comprehensive assessment data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide 25 hours of billable services per week to clients.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
• Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
• Clarify priority problems, goals for change, and session limits according to agency policy to assist clients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
• Manage the termination process and discharge planning to enhance clients’ abilities to retain treatment changes and/or use other available support services.
• May organize, plan and participate in therapy groups for clients and/or their families, as assigned.

1. Client Information System

• Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.
• Complete required administrative forms. Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• May prepare necessary documents/reports for DCFS as needed.

1. Training Activities/Professional Growth

• Supervisor and employee mutually identify professional goals that will enhance job related skills.
• Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
• Complete mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

1. Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
• Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Job Relationships

• Demonstrate through initiative and apparent effort involvement in clinical supervision.
• Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
• Adhere to MHS/MBH Behavioral Standards

1. Other Job Responsibilities

• Ability to accommodate evening/weekend hours.
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Direct Clinical Services

• Develop initial comprehensive assessment data including clients presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (per DSM-V), treatment objectives and ongoing treatment plans and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide 25 hours of billable services per week to clients.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients. Where appropriate referrals will be made to consulting psychiatrists or inpatient psychiatric facilities to prevent further destabilization.
• Interview collateral contacts, previous and current treatment professionals, and significant others, to further establish a database for assessment and ongoing treatment plan as needed.
• Clarify priority problems, goals for change, and session limits according to agency policy to assist clients in developing appropriate expectations for treatment in relationship to the agency. Use a variety of psychotherapeutic treatment approaches and interventions to change targeted behaviors and stabilize adaptive behaviors with individuals, couples and families.
• Manage the termination process and discharge planning to enhance clients’ abilities to retain treatment changes and/or use other available support services.
• May organize, plan and participate in therapy groups for clients and/or their families, as assigned.

1. Client Information System

• Establish appropriate professional files, including: comprehensive assessments, progress notes, treatment objectives and plans, previous treatment records, clients’ consent to current treatment and for exchange of information.
• Complete required administrative forms. Collect necessary information for billing and fee collection for both community mental health and private pay clients.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• May prepare necessary documents/reports for DCFS as needed.

1. Training Activities/Professional Growth

• Supervisor and employee mutually identify professional goals that will enhance job related skills.
• Participate in ongoing agency meetings, committees and special projects to enhance professional expertise.
• Complete mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-services to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

1. Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according to best professional judgment and agency policy to provide a professional working environment and effective service delivery.
• Develop cooperative relationships outside the agency with family, physicians, public officials or interested agencies to provide for the development of mental health services in the community.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Job Relationships

• Demonstrate through initiative and apparent effort involvement in clinical supervision.
• Communicate directly with supervisor for clarification of administrative policy, program evaluation to promote a professional working environment and effective service delivery system.
• Adhere to MHS/MBH Behavioral Standards

1. Other Job Responsibilities

• Ability to accommodate evening/weekend hours.
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Empowers self and staff to enhance patient-focused care and quality client outcomes as reflected in patient satisfaction and quality improvement efforts.

1. Fosters an environment which focuses on values, professionalism and accountability, where staff and management see each other as partners in the decision making process.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

1. Ensures that the access to services is orderly and fair and meets the funding and licensure requirements in place at any given point in time.

1. Interviews, selects, and retains staff. Monitors staff performance/appraisals and initiates corrective action as necessary in accordance with Human Resources.

1. Serves as a professional role model and works to encourage and develop future emerging leaders as a function of succession planning. Maintains an awareness of current and emerging local, State and national issues related to behavioral healthcare.

1. Maintains an understanding of the clinic’s primary client population and their care needs/requirements.

1. Keeps up-to-date on new clinical treatments/services being developed/implemented for primary client populations.

1. Maintains a sound knowledge base of current trends and developments in clinical practice in order to lead clinical-based changes to improve client care delivery.

1. Ensures compliance with CARF standards and State, Federal and local provisions of mental health law.

1. Demonstrates ability and willingness to collaborate with peers and staff.

1. Facilitates cooperative relationships of service providers regarding client service delivery and program development.

1. Holds regular staff meetings in order to facilitate communication of organizational imperatives/changes as well as clinic issues.

1. Reviews and evaluates monthly expenditures and operating statements and implements corrective action plans to address variances as necessary. Participates in the preparation of the annual budget for areas of responsibility and identifies capital needs.

1. Designs and implements cost-effective strategies that will enhance effective and efficient client care delivery.

1. Ensures staff compliance with documentation of services and productivity objectives.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Leadership:
• Personal and Professional Growth:
o Demonstrates responsibility for own personal and professional growth as reflected in ongoing education, projects, and annual professional development plan.

o Provides and receives formal peer-to-peer feedback among nurse leader colleagues.

o Empowers self and staff to enhance patient-focused nursing care and quality patient outcomes as reflected in patient satisfaction and quality improvement efforts.

o Fosters an environment which focuses on values, professionalism and accountability, where staff and management see each other as partners in the decision making process.

o Serves as a professional nurse role model and works to encourage and develop future nursing leaders as a function of succession planning.

• Clinical Knowledge:
o Maintains an understanding of the unit’s primary patient populations and their care needs/requirements.

o Keeps up-to-date on new clinical treatments/services being developed/implemented for primary patient populations.

o Maintains a sound knowledge base of current trends and developments in nursing practice in order to lead unit-based changes to improve patient care delivery.

• Collaborative Practice:
o Demonstrates ability and willingness to collaborate with peers and staff.

o Shows commitment to the development of inter-departmental/intraprofessional collaboration for improvement of patient care, unit efficiency and effectiveness.

o Develops working relationships with the medical staff that encourage problem solving on all levels.

o Builds and maintains a strong Unit-Based Council to facilitate shared decision-making process.

• Community Involvement:
o Involves self with professional organizations and community health-related services and agencies.

2. Communication Skill:
• Encourages and facilitates a work climate conducive to open, honest communication and incorporates an effective information sharing process to ensure staff are kept up to date on key changes/issues affecting their work processes.

• Demonstrates a communication style which is supportive and non-threatening, thus providing an environment that allows for open expression of ideas and problem solving.

• Attends Nurse Management Council and Department Managers’ meetings and relays pertinent information to staff.

3. Human Resource:
• Is accountable for recruitment, interviewing, selection and retention of unit-based staff.

• Is accountable for scheduling of personnel to assure quality patient care within budget requirements.

• Is accountable for staff performance monitoring/feedback/appraisal and initiating corrective/disciplinary action as necessary, in accordance with hospital policies.

• Holds regular staff meetings in order to facilitate communication of organizational imperatives/changes as well as unit issues.

• Encourages staff to identify personal and professional growth needs and facilitates appropriate opportunities for that growth.

• Maintains a climate which provides ongoing appreciation and recognition of achievements.

• Supports appropriate risk-taking efforts by staff and peers.

• Assists in the development of and supports divisional programs/initiatives that promote recruitment/retention and satisfaction of staff members.

4. Fiscal Management:
• Budget Preparation:
o Participates in the preparation of the annual budget for areas of responsibility.

o Identifies capital equipment items needed.

o Identifies and evaluates present and future staffing needs.

• Budget Monitoring:
o Establishes quotas of supplies, analyzes financial and productivity reports.

o Reviews and evaluates monthly expenditures and operating statements and implements corrective action plans to address variances as necessary.

• Designs and implements cost-effective strategies that will enhance effective and efficient patient care delivery.

• Educates staff regarding operation of the unit and fiscal responsibilities.

• Maintains sound knowledge base of current trends and developments in health care related to reimbursement issues.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

6. Planning:
• Engages staff in developing annual unit goals and individual goals consistent with MMC’s Strategic Priorities, the MHS Nursing Strategic Plan and the MMC annual Nursing goals.

• Develops mechanisms with staff to fulfill unit goals and objectives.

• Reviews goals and plans of action with staff on a regular basis.

7. Performance and Outcomes Improvement:
• Identifies quality improvement opportunities and uses appropriate QI tools/techniques to evaluate potential solutions.

• Leads intra-and inter-departmental problem solving to ensure resolution of clinical issues and adoption of “best practices.”

• Collaborates with staff in evaluating standards of care in relation to a particular patient population. Measures and validates that identified outcomes are met.

• Assures unit performance measurement data is gathered, monitored and reported and facilitates its use in improving quality and/or efficiency.

8. Research:
• Creates an environment that promotes analytical thinking in the resolution of identified clinical problems and the adoption of evidence-based nursing practice.

• Provides opportunities and resources to encourage staff to participate in nursing research/scholarship activities.

• Fosters collaborative research relationships with other healthcare institutions and healthcare providers.

9. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Leadership & Program Management
   • Collaborate with System Director on the design, implementation, and sustainability of the Lean Six Sigma program across Memorial Health.
   • Partner with system and affiliate leadership to prioritize and resource enterprise initiatives aligned with strategy.
   • Provide oversight and monitoring of the system wide Lean Six Sigma project portfolio
2. People Leadership
   • Recruit, supervise, and develop colleagues providing PI support across all affiliates
   • Provide coaching, mentoring, and professional development opportunities for PI colleagues, Green Belts, and Black Belts.
   • Conduct annual evaluations, succession planning, and workforce development strategies for the PI function.
3. Performance Improvement & Consulting
   • Lead or oversee high-impact, system-wide projects to improve quality, patient safety, efficiency, and financial performance.
   • Serve as trusted advisor to executives, leaders, and physicians, providing expert consultation and facilitation.
   • Support leaders in scoping and resourcing improvement opportunities.
4. Education & Capability Building
   • Oversee and contribute to the design and delivery of Lean Six Sigma training for all levels
   • Ensure rigor and consistency of PI education across Memorial Health
   • Build a culture of continuous improvement through training, coaching, and knowledge transfer.
5. Metrics, Reporting & Accountability
   • Develop, maintain, and monitor system-wide dashboards and reporting for improvement initiatives
   • Track and communicate progress against organizational policies.
   • Ensure accountability for outcomes and sustainability of improvements.
6. Professional Development & Engagement
   • Maintain professional certification and growth through continuing education, seminars, workshops, and professional affiliations
   • Represent Memorial Health in professional forums and community organizations to share best practices and elevate the organization’s profile.
7. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Provides comprehensive oversight of new hires throughout the onboarding and training process.

• Conducts initial departmental assessments to evaluate new hires’ readiness, ability to learn, and demonstrated competencies; collaborates with supervisors by providing input for 30/60/90-day evaluations.

• Partners with Colleague Resources, Organizational Development, and department leadership to ensure effective orientation and technical training aligned with best practices.

• Prepares and delivers quarterly reports on training, engagement, and safety activities to the Director and/or Manager of Environmental Services.

• Researches, coordinates, and implements core training programs and systems, including EVS supplies and equipment, cleaning and disinfection practices, protocols, auditing tools, competencies, job aids, in-services, and skills labs.

• Develops and applies evaluation methods to measure training effectiveness and adjusts programs based on feedback and outcomes.

• Collaborates with the Director and/or Manager of Environmental Services to select and update training materials.

• Maintains and organizes training materials and validates colleague competency documentation to meet accreditation and regulatory requirements.

• Serves as a Subject Matter Expert (SME) in Environmental Services operations, regulatory compliance, and training.

• Promotes a culture of safety, hand hygiene, patient experience and satisfaction, and colleague engagement and retention.

• Utilizes computers and mobile devices effectively for daily job functions, including electronic communication, documentation, and use of applicable software and internet-based tools.

• Performs additional duties as assigned, including Environmental Services supervisory responsibilities based on operational needs.

Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards that support our mission, vision and values.
2. Provides administrative leadership to all patient experience activities; facilitates patient experience work group activities; shares results from vendor and otherwise facilities activities that yield strong patient experience outcomes.
3. Provides administrative support to the departments of Nutrition Services and Environmental Services, including budget development, facilities, equipment, staffing, policies and personnel issues.
4. Manage daily department operations to ensure efficiency and timeliness in provision of services by constant enforcement of inspecting agency standards.
5. Schedule appropriate personnel to ensure proper numbers and skill levels to handle the daily workload.
6. Perform personnel related functions for staff (as applicable) including but not limited to recruitment and selection, training, performance reviews, counseling, disciplining, and payroll.
7. Serve on committees to provide technical expertise and advice as needed.
8. Hold routine staff and in-services as needed to provide them with guidance and information to perform their duties.
9. Ensure that staff and volunteer members are practicing according to federal and state requirements.
10. Ensures departments are using quality / infection control measures and evidence based practice techniques.
11. Provide the necessary leadership and support that will remove obstacles and enable staff and volunteers to perform their work efficiently and effectively.
12. Promote and create community benefit opportunities and ensure follow thru with appropriate reporting and documentation.
13. Responsible for providing leadership, guidance and consultation to all departments / divisions within their scope of influence. In addition, participates in the development, communication, and achievement of strategic priorities for JMH, as a member of the Operations Management Team (OMT).

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.