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Required Skills

Essential Functions and Job Duties

• Registers patients, enters test orders, cancels, credits, charges, and merges according to physicians’ orders or established laboratory procedures.
• Registers, orders and delivers specimens brought in to department.
• Maintains equipment and work area in a safe, sanitary and well-stocked condition; performs other assigned duties.
  • Performs storeroom duties.
  • Greets, informs, and directs visitors; answers inquiries concerning laboratory services for patients and families.
  • Prints and ascertains that reports are sent as needed.
• Performs follow-up duties.
  • Sorts, files and/or routes reports and messages.
  • Maintains files, procedures and logs.
• Assists in training new or less-skilled personnel; participates in continuing education.
• Communicates and interacts well with co-workers.
• Prioritizes and organizes workload to promote productivity and efficiency.
• Answers main department phone number.  Routes calls and takes messages as necessary.
• Orders and receives pathology specimens when Histology is closed.
• Manages out-patient patient schedule.  Statuses patients for phlebotomy when ready to be drawn.
• Verifies orders placed by patient registration for accuracy.
• Contacts outside providers with critical values and questions about out-patient orders.
• Explains to patients how to collect samples.  Provides containers and instructions to patients.
• Tracks and follows up on incomplete and verbal orders.
• Contacts phlebotomists on the floor about stat draw requests when Phlebotomy Manager is busy.
• Complete laboratory work queues.

Required Skills

1. Interprets, orders, and generates barcode labels from the Lab LIS system and applies labels to appropriate specimen tubes and collection containers. Must be able to interpret many different physician orders and requests to include over 1800 lab tests and select the appropriate orderable code in the Lab LIS system.

1. Removes biological specimens from biohazard bags including blood, urine, bone marrow, body fluids, and tissue specimens. Understand all different types of collection media, preservatives, and risks of exposure to infectious agents. Handles both infectious A and B substances with appropriate CDC, and IDPH guidelines. Ability to determine if specimen was collected in appropriate collection container and media. Understands steps to resolve collection issues to ensure patient testing is performed or recollected.

1. Receives all calls arriving in the laboratory from providers, clients, nurses, management, and patients. Logs calls in tracking software, answers all questions pertaining to phlebotomy draws, specimen collection, transport of specimens, provides lab results, supply requests, forensic autopsy cases, and administrative questions. Escalates callers to management or technical departments when necessary if unable to resolve all question  

1. Correctly enters outpatient and non-patient demographic, insurance, and diagnosis information into the hospital registration system, answering all questions in each field and updating any information that is not current. Understands insurance policy numbers and carrier codes including client account versus patient insurance billing. Recognizes valid diagnosis codes and follows appropriate resolution on any noncompliant codes.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Monitors the printing of physician reports for inpatients and outpatients. Separates lab reports for delivery to the correct ordering provider or client site to ensure providers receive lab results in a timely manner.

1. Communicates requests for specimen collection to phlebotomists in a timely and appropriate manner. Works closely with phlebotomy staff and managers to organize and facilitate inpatient and outpatient phlebotomy requests.

1. Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).  Follows all instructions on provider order including, add on testing and testing cancelations. Understands how to handle a verbal order request from a provider and documents correctly.

1. Schedules all fine needle aspirates and biopsies as requested by clinicians, ensures a pathologist is dispatched when clinician is ready to perform procedure.

1. Processes all slide and block requests for internal and external consultations, including preparing appropriate paperwork, requesting material, pathologist review and sign off, shipping, and material returns.

1. Assists with the preparation of slides and blocks for sendout testing.  

1. Contribute to departmental operations by performing other related duties as may be required and/or assigned.

Required Skills

1. Performs various laboratory tests, evaluates data, and provides information for the diagnosis and treatment of diseases.

1. Performs quality control and evaluates the quality control data to assess accuracy, reproducibility and validity of laboratory results.

1. Recognizes unexpected results, errors, and problems with patient’s results or knows when to seek advice.

1. Assists with education of new employees or students as assigned.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

1. Maintains and communicates departmental records of test performed, test results and equipment maintenance.

1. Participates in the collection of specimens and samples from patients.

1. Takes part in department in-service programs.

1. Is knowledgeable of and abides by safety regulations.

1. Maintains 12 hours of continuing education per year in general laboratory topics.

1. Maintains cross-training in a minimum of two diverse technical areas.

1. Maintains confidentiality of information regarding all patient testing/results as detailed in hospital policies.

1. Assists in the overall operation of the laboratory, including utilization of resources and follows laboratory safety regulations.

1. Contributes to effective customer relations by assisting patients, visitors, physicians to resolve expressed concerns and by demonstrating a welcoming and helpful attitude.

1. Assure compliance with all local, state, federal and national regulatory agencies or organizations.

1. Conserves hospital resources by using equipment and supplies as needed to perform job duties.

1. Ensures that professional and personal activities conform to Memorial Medical Center’s Strategic plan and Mission, Vision, and Values.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs laboratory tests, evaluates data, and provides information for the diagnosis and treatment of diseases.

1. Evaluates quality control data to assess accuracy, reproducibility and validity of laboratory results.

1. Report results in prescribed manner, i.e. computer, telephone, fax.

1. Maintains records and reports as needed to ensure adherence to necessary quality control measures.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Performs scheduled and as needed instrument maintenance and recognizes instrument malfunctions, performing appropriate troubleshooting as needed.

1. Participates in the collection of specimens and samples.

1. Be knowledgeable of and abide by safety regulations.

1. Maintain confidentiality of all information regarding patients according to policy.

1. Participates in the orientation and/or training of personnel as directed by administrative staff, supervisor or other authorized personnel.

1. Performs other tasks as determined by the director, administrative staff, supervisor or other authorized personnel in order to maintain primary departmental functions.

1. Contributes to effective customer relations by assisting patients, visitors, physicians to resolve expressed concerns and by demonstrating a welcoming and helpful attitude.

1. Ensures that professional and personal activities conform to Memorial Medical Center’s strategic plan and philosophy regarding the Guest Relations Program.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Performs and results waived point-of-care testing such as urine pregnancies, urine dipsticks, rapid strep screens, RSV, influenza, and Hem occult testing.
• Correctly enter patient demographic and billing information into the hospital admitting system. Understands insurance policy numbers and carrier codes.  Verifies diagnosis with test order for Medicare reimbursement. Prints the ABN and obtains necessary patient information on required situations. Provides accurate communication to assist outpatients in the Medicare process.
• Accurately identify and obtain blood specimens from patients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, nurses, residents) using correct technique and appropriate equipment. Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
• Reads, interprets and correctly enters outpatient and non-patient physician orders, questioning any unclear order with supervisor. Rechecks the order for errors, making any necessary corrections.  Performs cancellations requested by authorized personnel using proper documentation.
• Participates in the collection of special procedures (ISP, drug screens, EBT, cultures, Influenza/RSV’s, research studies, bone marrows, capillary collections, therapeutic phlebotomy, cortisol stimulation testing, etc.). Assist non-laboratory personnel with specimen requirements and collection procedures.
• Ensures specimen integrity by adhering to appropriate laboratory packaging protocols. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received. Completes tracking logs and prepares specimens for courier pick up.
• Monitors daily phlebotomy actions by the use of various computer programs and logs (ORV, collection list, will call board, etc.). Maintains specimen tracking by correctly logging in all specimens with the correct time and date of specimen collection.
• Maintains Phlebotomy and clerical areas in a clean and orderly manner. Order and maintain supplies and keep areas stocked accordingly.Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
• Communicates telephone or verbal messages effectively to appropriate lab divisions, personnel or administrative staff. Provides effective communication to the outpatient either in person or by telephone. Gives patient test results to nursing units and physician offices in accordance with medical center policies either verbally or by fax communication.Performs other related work as required or requested.

*For questions, please email Rapps.Nick@mhsil.com*

Required Skills

1. Perform waived, moderate, and highly complex analytic processes (for which competency has been validated) in each section of the laboratory including limited Microbiology. This includes the pre-analytic, analytic and post-analytic phases of such testing according to laboratory and national standards.
2. After proper instruction, must be able to operate any laboratory instrumentation and perform any required procedure.
3. Calibrate laboratory instruments to ensure accuracy of test results.
4. Perform periodic maintenance on laboratory equipment. May be a key analyzer operator with proper training and documentation of skills. Follows the laboratory safety policies and participates in safety education programs.
5. Perform quality control procedures as specified in SOPs and maintain quality control records necessary for accrediting agencies and quality assurance indicators.
6. Prepare, label and perform QC on lab reagents and does not report patient results unless QC data are within accepted parameters. Recognized out-of-control values, takes corrective action, and notifies other of changes.
7. Evaluate and resolve problems related to specimen collection, preparation and analysis.
8. Utilize academic, technical, and clinical skills and knowledge to evaluate, troubleshoot, research, and resolve day-to-day problems that arise.
9. Participate in or perform special projects as assigned by the laboratory manager.
10. Enters and reports results in an accurate, timely, and confidential manner.
11. Maintain accurate laboratory records and follows laboratory policy for data retrieval, record keeping, specimen identification, requisition, reporting, charting and billing procedures.
12. Perform internal and external proficiency testing.
13. Maintain inventory levels and monitor supplies.
14. Occasional clerical duties and phlebotomy duties may also be assigned as warranted.
15. Assist in training and evaluation of medical laboratory technician students.
16. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Responsible for the accurate performance of laboratory tests that determine the presence, absence, or cause of disease.

1. Will conduct a full range of tests from the most routine to the most complex with little or no supervision.

1. Responsible for the operation of computers, precision instruments, and other complex electronic equipment.

1. Responsible for equipment budget and quality assurance reports. Researches and develops new procedures.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Supervises and evaluates employees in the section.

1. Performs venipunctures, capillary collections, and arterial punctures.

1. Order and prepare reagents, supplies and materials utilized in the department(s), supervise or delegate such responsibilities.

1. Set up schedule of preventative maintenance for calibration and repairs of instrument and test equipment.

1. Trouble-shoot equipment and procedures as needed to assure patient safety through effective accurate testing.

1. Review and sign procedures in their areas of responsibility on the designated time frame from Lab Policy to ensure completeness and conformity with applicable standards, especially College of American Pathologists (CAP) requirements.

1. Accepts Proficiency packages from CAP or designated manufacturer then assigns as appropriate to staff members for completion. Maintains records of such testing to conform to CAP standards as explained in custom checklist for the department

1. Participation in all GPE initiatives from leadership down to Lab subcommittee GPE initiatives.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description

Required Skills

1. Performs various laboratory tests, evaluates data, verify the validity of patient test results through the evaluation of quality control sample values prior to reporting patient test results.

1. Obtains blood and other body fluids from inpatients/outpatients of all ages, employees etc. as requested by authorized personnel.

1. Operates hospital computer system acquiring necessary patient information to enter, delete or credit the patient’s accounts.

1. Perform preventative maintenance and follows equipment manufacturers troubleshooting guide to solve instrument problems.

1. Demonstrates knowledge and theory behind instrumentation functions and malfunctions and decides when to use “back-up” instrument.

1. Operates all instruments in assigned areas and performs all technical procedures with minimal supervision.

1. Assists in orientation/training of new employees as directed.

1. Participates in continuing education, meets requirements for all mandatory in-services.

1. Assists in overall operations of the Lab including cost effective practices and safety regulations.

1. Assists manager in overall departmental operations.

1. Promotes health and safety in the work environment.

1. Actively participates in competency assessment process.

1. Maintains cross training in at least 2 technical areas

1. Maintains confidentiality of information regarding all patient testing/results as detailed by hospital policy

1. Assures compliance with all local, state, federal and national regulatory agencies.

1. Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

1. Performs initial cytological evaluation of gynecological (SurePath and conventional) specimens.

1. Performs initial cytological evaluation of non-gynecological specimen preparations including fine needle aspirations and special stains.

1. Results and reports (when appropriate) cytologic specimen findings into LIS.

1. Performs cytology-based molecular pathology testing (HPV).

1. Integrates cytology-based molecular test (HPV) results into the cytology report.

1. Performs quality control evaluation of specimens and stains in the cytopreparatory area providing processing guidance to the cytopreparatory technologist on a rotational basis.

1. Assumes the duties of the cytopreparatory technologist when necessary.

1. Provides secretarial support (when needed).

1. Technologists not on FNA-Biopsy Team will support FNA-Biopsy Team in performing fine-needle aspiration/biopsy adequacy procedures.

1. FNA-Biopsy Team: Performs or supports cytopathologist on FNA/core biopsy adequacy procedures on a weekly rotational basis.

1. FNA-Biopsy Team: Collects specimens for additional studies during FNA/BX procedures.

1. FNA-Biopsy Team: Maintains all competencies and education related to FNA/BX procedures, including telecytopathology.

1. FNA-Biopsy Team: Accessions, stains, and performs initial cytologic evaluation on all cases performed during an FNA adequacy procedure.

1. FNA-Biopsy Team: Maintains all stains, materials and FNA carts utilized during FNA procedures.

1. FNA-Biopsy Team: Updates and maintains all databases and logs related to FNA/BX specimen workflow and quality assurance.

1. Follows established standards and practices set-forth in related safety, operation and procedure manuals for all associated federal, state and regulatory guidelines.

1. Maintains and stays current on all related and assigned competencies and computer-based learning (CBL) modules.

1. Promotes an attitude of teamwork and effective communication and rapport with management and staff of Memorial Laboratory Services, Memorial Medical Center and Memorial Health Systems including its affiliates.

1. Maintains confidentiality of all information regarding patients according to hospital policy and federal HIPAA regulations.

1. Conforms to MHS mission, vision and values including its strategic plan and philosophy regarding the Behavioral Standards.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Performs and results waived point-of-care testing such as urine pregnancies, urine dipsticks, rapid strep screens, RSV, influenza, and Hem occult testing.
• Correctly enter patient demographic and billing information into the hospital admitting system. Understands insurance policy numbers and carrier codes.  Verifies diagnosis with test order for Medicare reimbursement. Prints the ABN and obtains necessary patient information on required situations. Provides accurate communication to assist outpatients in the Medicare process.
• Accurately identify and obtain blood specimens from patients of all ages, employees, etc. as requested by authorized personnel (i.e. physicians, nurses, residents) using correct technique and appropriate equipment. Maintains productivity at a rate comparable to other experienced staff (6-8 patients per hour).
• Reads, interprets and correctly enters outpatient and non-patient physician orders, questioning any unclear order with supervisor. Rechecks the order for errors, making any necessary corrections.  Performs cancellations requested by authorized personnel using proper documentation.
• Participates in the collection of special procedures (ISP, drug screens, EBT, cultures, Influenza/RSV’s, research studies, bone marrows, capillary collections, therapeutic phlebotomy, cortisol stimulation testing, etc.). Assist non-laboratory personnel with specimen requirements and collection procedures.
• Ensures specimen integrity by adhering to appropriate laboratory packaging protocols. Ensures that all specimens received from client and physician offices are documented against packing lists and follows up with the site in the event all specimens are not received. Completes tracking logs and prepares specimens for courier pick up.
• Monitors daily phlebotomy actions by the use of various computer programs and logs (ORV, collection list, will call board, etc.). Maintains specimen tracking by correctly logging in all specimens with the correct time and date of specimen collection.
• Maintains Phlebotomy and clerical areas in a clean and orderly manner. Order and maintain supplies and keep areas stocked accordingly.Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time).
• Communicates telephone or verbal messages effectively to appropriate lab divisions, personnel or administrative staff. Provides effective communication to the outpatient either in person or by telephone. Gives patient test results to nursing units and physician offices in accordance with medical center policies either verbally or by fax communication.Performs other related work as required or requested.