Work With Us
4 Communications Jobs
Reset FilterRECEPTIONIST
Greets visitors and patients to Decatur Memorial Hospital. Answers and refers telephone calls regarding patient...
Position Summary
Greets visitors and patients to Decatur Memorial Hospital. Answers and refers telephone calls regarding patient inquires.
Highlights & Benefits
Required Skills
- Greets employees, patients and other visitors to department, answering questions, providing and assisting with directions, and making appropriate referrals.
- Answers telephone, taking messages, providing information or forwarding calls.
- Maintains front desk area in neat and orderly manner.
- Processes department mail
Required Experience
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Time Management — Managing one’s own time.
Speech Clarity — The ability to speak clearly so others can understand you.
General Skill Requirements
In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.
- Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
- Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
- Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
- Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
- Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
- Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
- Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
- Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
- Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.
Education and/or Other Requirements
High School Diploma. One year of office experience required
INSURANCE PRE-AUTH SPEC I
A Insurance Pre-Authorization Specialist reviews all DMH and Memorial Care scheduled inpatient and outpatient procedu...
Position Summary
A Insurance Pre-Authorization Specialist reviews all DMH and Memorial Care scheduled inpatient and outpatient procedures and outpatient diagnostic services to validate the scheduled procedure or diagnostic service has the appropriate payor authorization or meets the payor’s medical policies, there is a valid physician order, and other clinical documentation requirements are met prior to the scheduled procedure or diagnostic service. Coordinates physician referrals on patient accounts deemed appropriate for additional services. Schedules, coordinates and pre-authorizes needed services ordered by the physicians.
Highlights & Benefits
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
Required Skills
Responsibilities
-
Understands and applies payor prior-authorization requirements, remaining current with all payor changes and updates.
-
Interacts effectively and professionally with physicians and/or office staff to obtain information related to hospital outpatient diagnostic and referral services.
-
Provides information and assistance to Utilization Review and Patient Financial Services teams.
-
Serves as the primary contact for receiving and coordinating pre-authorizations/RQIs for all outpatient services and scheduling inpatient admissions.
-
Coordinates physician referrals on patient accounts requiring additional services; schedules, coordinates, and pre-authorizes services ordered by physicians.
-
Manages incoming and outgoing calls in a positive and professional manner to support departmental goals.
-
Prioritizes patient scheduling in accordance with managed care pre-authorization and medical necessity requirements.
-
Accurately documents all interactions, including telephone conversations, consultations, case details, reference numbers, and authorization information in the account note system.
-
Delivers excellent customer service by adhering to established quality standards and maintaining compliance with confidentiality and case management policies.
-
Communicates daily with relevant parties (e.g., case management or physician office staff) to secure necessary prior approvals for patient accounts.
-
Maintains and documents accurate records of insurance and pre-authorization information.
-
Identifies and communicates barriers or process improvement opportunities to management.
-
Assists with training new staff and implementing new procedures.
-
Performs other related duties as assigned.
Required Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must possess good communication and interpersonal relationship skills.
- Must be able to organize work with minimal supervision.
- Must be able to focus attention to minute details.
- Above average computer skills including Word, Excel and software applications required.
General Skill Requirements
In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.
- Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
- Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
- Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
- Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
- Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
- Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
- Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
- Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
- Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.
Education and/or Other Requirements
- Previous experience in customer service
- High school education or GED.
- Knowledge of medical service coding preferred
- Familiarity with medical terminology or willingness to learn.
Environmental Factors
This position is performed within an environment of minimal exposure to irritating, unpleasant, or hazardous elements or conditions.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit and move through an office environment.
Mental Demands
- While performing the duties of this job, the employee must be able to work under stress, adapt to changing conditions, and meet strict time guidelines.
- Ability to adhere to strict confidentiality requirements.
TREASURY ANALYST
The Treasury Analyst for MHS oversees and provides guidance to the Treasury Specialists in the review/performance of ...
Position Summary
The Treasury Analyst for MHS oversees and provides guidance to the Treasury Specialists in the review/performance of all day-to-day treasury activities for the reporting, reconciliation, and accounting of bank transactions for affiliate bank accounts at our cash concentration bank. This includes daily cash planning, execution of electronic transfers, cash accounting, and the review and reconciliation of accounts payable and accounts receivables transactions. Oversees the cash concentration and planning for Memorial Health System for funding payroll and taxes, accounts payable paymode and checks, IL Tax Assessment payments, principal and interest payments on debt, commercial paper rollovers and discount. Project funding requirements and incorporate into cash planning other periodic academic support, employee benefit and capital requests. Manages daily cash levels to maximize short-term investment and/or prefunding to Memorial Health Corporate.
In addition, responsibilities include completion of all month-end accounting entries, Treasury cost center allocations, posting of investments returns and corporate debt, reconciliation of Treasury clearing account, bank reconciliation reporting, review and correction of bank exceptions, and PNC P-Card transaction review and accounting. Completes closing entries and reconcile affiliate master trust and short-term master trust plan account to general ledger. Updates commercial paper note schedule and discount accrual. Updates schedules and present Treasury Reports for monthly accounting close meetings, including reports for investment returns.
Updates and implements enhancements to the TMS to ensure bank transactions are managed in the system correctly. Maximizes transaction automation to leverage the TMS efficiencies. Treasury Analysts is involved in preparation of materials for Memorial Health’s Investment Committee, direct administration of the corporate purchasing card program, and other projects as assigned. Assists and/or prepares year end audits reports and other periodic reports for review by the Treasury Manager. The position directly assists Treasury Manager in the evaluation, review, update, and maintenance of banking services, systems and processes.
**This is an onsite role in Springfield IL**
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Oversees daily operation, update and improvement of TMS and related modules used for cash planning, cash forecasting, debt, cash accounting, bank fee analysis, investments, and other related Treasury activities.
- Monitors daily cash balances and prepare daily reports on cash activity and liquidity.
- Transfers funds between accounts, as needed, and serve as resource for optimizing payment execution.
- Monitors, analyzes, and develops recommendations related to account fees, investment returns, late fees, cash management.
- Develops and maintains financial analysis and forecasts of corporate cash activity and liquidity.
- Prepares all journal entries and variance analysis related to investments and debt.
- Manages all requirements for month-end close processes and meetings.
- Prepares work papers as required for the year-end audit and other Treasury financial reporting.
- Works with banking services on daily cash management operations, exceptions and resolution.
- Documents and updates current processes and procedures; identifies and implements potential improvements to TMS.
- Maintains current knowledge of relevant administrative policies, department policies, government regulations, accounting standards, and other guidelines.
- Promotes guest relations and open communications and supports the System’s Statement of Values by setting an example and treating everyone fairly and with courtesy and respect.
- Maintains confidentiality of sensitive employee data and patient clinical and financial information.
- Ensures departmental compliance with the Code of Conduct and corporate compliance plan.
- Acts as liaison between Finance and other Memorial departments.
- Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Required Experience
Education:
- Bachelor’s degree in finance, Accounting or Business required, Master’s degree is preferred
Licensure/Certification/Registry:
- Certified Treasury Professional (CTP) strongly preferred
Experience:
- Three to five years of experience in cash management, investments, debt, and/or related field is required. Prior experience in working in a Treasury Management System in a “corporate environment” is strongly preferred.
Other Knowledge/Skills/Abilities:
- Must possess good technical and professional skills.
- Must possess excellent analytical skills, advanced Excel worksheet and finance functions.
- Must possess excellent communication and human relations skills.
- Manages time efficiently, manage changing priorities and deadline-oriented projects and responsibilities.
- Must possess strong listening skills and the ability to communicate across multiple teams.
- Must be detail and quality oriented.
- Must be an independent worker with the ability to manage unstructured problems.
- Must possess ability to compile data, analyze and develop recommendations and presentations.
- Demonstrates strong personal initiative.
- Highly proficient with personal computers and software (Microsoft Excel, Word, and Power Point).
Switchboard Operator
Switchboard Operators are responsible for answering incoming calls to all 5 hospital and determining the appropriate ...
Position Summary
Switchboard Operators are responsible for answering incoming calls to all 5 hospital and determining the appropriate resolution. The Operator responds to all internal and external switchboard calls in a timely, courteous and positive manner; forward calls appropriately, contacts requested physicians and staff and communicates messages; responsible for monitoring a variety of alarm systems; notifies outside public agencies of messages, alarms, codes, emergencies as per policies/procedures; provides answering service to a variety of agencies after hours and on weekends; completes all other duties under the direction of the Manager, Call Center.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
Highlights & Benefits
- Paid Time Off (PTO)
- Memorial Childcare
- Mental Health Services
- Growth Opportunities
- Continuing Education
- Local and National Discounts
- Pet Insurance
- Medical, Dental, Vision
- Flexible Spending Account
- 401(k)
- Life Insurance and Voluntary Benefits
- Employee Assistance Program and Colleague Wellness
- Adoption Assistance
Required Skills
- Answers incoming calls for all 5 Memorial Health System (MHS) hospitals, Decatur Memorial, Jacksonville Memorial, Lincoln Memorial, Springfield Memorial and Taylorville Memorial.
- After hour answering service for approximately 25 physicians/departments. Correctly following established protocols and procedures for each account.
- Acknowledge and appropriately respond to Emergent Parking Lot Polls, Elevator phones, engineering panels which includes fire, panic alarms, and generator testing.
- Able to correctly answer, dispatch, monitor, and track emergent codes and rapids.
- Completes all steps of surgery/trauma activations for after-hours emergency call in teams; verifies patient identity information through appropriate tools. Identifies appropriate on call team based on policy and procedures. Facilitates appropriate tracking on all teams
- Coordinate with departments, funeral homes, and security to efficiently transfer the release of remains, according to established protocol.
- Enter and/or change on call schedules as needed.
- Act as a resource for colleagues and lead by example.
- Demonstrates an ability to be flexible, organized and function well in stressful situations.
- Knowledge of hospital, department policies and procedures related to Call Center.
- Communicates effectively with callers and colleagues with attention to detail and problem solving aptitude.
- Responsible for all overhead paging including request from security, engineering and other departments.
- Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
- SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.
- COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
- QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
- EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Required Experience
Education:
- High School diploma required.
Experience:
- Experience in telephone operations, communications, Call Center, customer service or related environment required. Ability to multitask in a fast pace environment. Proficient working with technology and possess a problem solving aptitude.
Other Knowledge/Skills/Abilities:
- Exceptional customer service, active listening, and verbal and written communication skills, professional demeanor.
- Knowledge of all tasks performed in the Call Center necessary to provide optimum internal and external customer satisfaction and provide the opportunity for one call resolution.
- Demonstrates superior patient relations and interpersonal skills; Requires ability to work with diverse people and deal effectively with angry and/or upset customers
- Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate 1 call software, and other required applications/systems. Must be able to use a multi-function phone system.
- Must demonstrate detail orientation, critical thinking, and problem solving ability. Process calls according to given situation.
- Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
- Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
- Ability to effectively manage competing priorities and work independently in a rapidly changing environment.