Work With Us

5 Communications Jobs

Reset Filter

Manager Regulatory and Accreditation Data Operations

Memorial Learning Center
Springfield, IL
Full-Time
Day Shift
$43.71 - $67.76

Manages the regulatory and accreditation data collection and submission processes to ensure timely and accurate submi...

Manager Regulatory and Accreditation Data Operations

Memorial Learning Center
Springfield, IL
Tracking Code 2025-26857

Position Summary

Full-Time
Day Shift
$43.71 - $67.76

Manages the regulatory and accreditation data collection and submission processes to ensure timely and accurate submission of data to agencies, as well as the dissemination of status and outcomes to appropriate internal stakeholders.  Monitors applicable CMS, Joint Commission and other applicable regulatory/accreditation data requirements and regulations, altering processes as necessary to maintain compliance.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance and Voluntary Benefits
  • Employee Assistance Program and Colleague Wellness
  • Adoption Assistance

Required Skills

  1. Manages data abstractor personnel, including coordinating training, conducting performance reviews, counseling and discipline.
  1. Manages the timely extraction, validation and submission of assigned regulatory metrics to the various regulatory and credentialing bodies.
  1. Monitors changes to CMS and Joint Commission standards that affect quality measurement reporting for the health system.
  1. Communicate data submission status and applicable outcomes to system and senior leadership.
  1. Manage staff assignments to ensure accurate and timely submission of data for each registry.
  1. Management of projects, including the development of the plan and reporting out on the project’s progress.
  1. Expertise with coaching and managing multiple clinical and/or technical staff.
  1. Validates and coordinates regulatory and/or registry data submission, and prepares and delivers critical communications with system leadership.
  1. Collects information from diverse sources and performs various analyses and summations of the information and data.
  1. Work with stakeholders to develop and manage dashboards for internal stakeholders.
  1. Performs other related work as required or requested.

 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Experience

Education:

  • Bachelor’s degree in data science, business, healthcare administration, nursing or related discipline or ten years’ equivalent experience with Clinical Data Management required. Bachelor’s within 5 years of employment is strongly preferred.

Licensure/Certification/Registry:

  • Completion of the MHS Lean Six Sigma Green Belt curriculum is required within 2 years of job placement.

Experience:

  • Minimum five years of experience with clinical data as a system analyst, data abstractor, reporting analysis.  

Other Knowledge/Skills/Abilities:

  • Knowledge of the federal (CMS/Medicare), state (IDPH/Medicaid) and Joint Commission quality programs required. Knowledge of other regulatory and or accrediting programs such as Magnet, Trauma Quality Improvement Program (TQIP), American Heart Association’s Get With The Guidelines (Stroke), American Burn Association Registry, or other regulatory and/or accreditation registries preferred.
  • Expertise with working with ICD-10 DX, DRG & PCS is required.
  • Expertise with healthcare comparative databases (Premier, Advisory Board) is strongly preferred.
  • Experience working with CMS’s QualityNet is preferred.
  • Ability to communicate with system and senior leadership regarding outcomes and status of registry and accreditation data submissions.
  • Ability to manage staff assignments to ensure accurate and timely submission of data for each registry.
  • Ability to execute projects from start to finish including the development, measurement and reporting of key performance indicators and commitment to continuous quality improvement required.
  • Expertise with coaching and managing multiple clinical and/or technical staff.
Springfield, IL

Insurance Pre-Auth Spec I

2401 Jefferson Building
Springfield, IL
Full-Time
Day Shift
$16.00 - $23.64

A Insurance Pre-Authorization Specialist reviews all DMH and Memorial Care scheduled inpatient and outpatient procedu...

Insurance Pre-Auth Spec I

2401 Jefferson Building
Springfield, IL
Tracking Code 2025-26592

Position Summary

Full-Time
Day Shift
$16.00 - $23.64

A Insurance Pre-Authorization Specialist reviews all DMH and Memorial Care scheduled inpatient and outpatient procedures and outpatient diagnostic services to validate the scheduled procedure or diagnostic service has the appropriate payor authorization or meets the payor’s medical policies, there is a valid physician order, and other clinical documentation requirements are met prior to the scheduled procedure or diagnostic service. Coordinates physician referrals on patient accounts deemed appropriate  for additional services. Schedules, coordinates and pre-authorizes needed services ordered by the physicians.    

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance and Voluntary Benefits
  • Employee Assistance Program and Colleague Wellness
  • Adoption Assistance

Required Skills

  • Understands and applies payor prior-authorization requirements, and stays current with payor changes.
  • Interacts effectively with physicians and/or office staff when receiving information regarding hospital outpatient diagnostic services and referrals services needed.
  • Provides information and assistance for Utilization Review and Patient Financial Services.
  • Primary function is to receive and coordinate pre-authorizations/RQI’s on patient accounts for all outpatient services and schedule inpatient admissions.
  • Coordinates physician referrals on patient accounts deemed appropriate for additional services. Schedules, coordinates and pre-authorizes needed services ordered by the physicians.
    • Coordinates phone calls in a positive and professional manner to meet departmental goals.
    • Prioritizes scheduled patients in accordance with managed care pre-auth requirements and medical necessity requirements.
    • Utilizes the account note function to record all telephone conversations, consultations, pertinent case specific information, and rationale for decision on cases, all reference numbers and authorization information.
    • Provides excellent customer service by adhering to quality standards and case management/confidentiality policy and procedures.
    • Communicates daily with appropriate parties for prior approval on patient accounts (case management or nurses at doctor’s offices).
    • Maintains/documents accurate record of insurance/pre-auth company information.
  • Communicates barriers or process improvement opportunities to management.
  • Assists in training new personnel or in implementing new procedures.
  • Performs other duties as assigned.

Required Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

  • Must possess good communication and interpersonal relationship skills.
  • Must be able to organize work with minimal supervision.
  • Must be able to focus attention to minute details.
  • Above average computer skills including Word, Excel and software applications required.

 

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
  • Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
  • Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
  • Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
  • Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
  • Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
  • Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
  • Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
  • Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Education and/or Other Requirements

  • Previous experience in customer service
  • High school education or GED.
  • Knowledge of medical service coding preferred
  • Familiarity with medical terminology or willingness to learn.

Environmental Factors

This position is performed within an environment of minimal exposure to irritating, unpleasant, or hazardous elements or conditions.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to sit and move through an office environment.

Mental Demands

  • While performing the duties of this job, the employee must be able to work under stress, adapt to changing conditions, and meet strict time guidelines.
  • Ability to adhere to strict confidentiality requirements.
Springfield, IL
New

Certified Cancer Registrar

Memorial Cancer Care
Decatur, IL
Full-Time
Day Shift
$25.72 - $39.86

Full-Time 08:00AM – 04:30PM Weekends: N/A A Certified Cancer Registrar identifies, registers, analyzes and re...

Certified Cancer Registrar

Memorial Cancer Care
Decatur, IL
Tracking Code 2025-26715

Position Summary

Full-Time
Day Shift
$25.72 - $39.86
  • Full-Time
  • 08:00AM – 04:30PM
  • Weekends: N/A

A Certified Cancer Registrar identifies, registers, analyzes and reports cancer registry information.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance and Voluntary Benefits
  • Employee Assistance Program and Colleague Wellness
  • Adoption Assistance

Required Skills

  • Complies with American College of Surgeons Standards for Cancer Registry on collection and analysis of data on reportable cancer diagnoses made at the hospital.
  • Abstracts data sets per standards.
  • Obtains and maintains follow-up information of all patients in registry data base.
  • Reports monthly to Illinois Department of Public Health, annually to the National Cancer Data Base, and as requested to other professional organizations.
  • Maintains status as Certified Tumor Registrar (CTR); attends mandatory and optional inservices and meetings to ensure competency and personal growth.
  • Performs other duties as assigned by Medical Director or Administrative Director.

Required Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

  • Must have a thorough knowledge of medical terminology, typing and basic computer skills. 
  • Must be able to communicate effectively and organize and prioritize work.

 

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
  • Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
  • Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
  • Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
  • Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
  • Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
  • Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
  • Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
  • Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Education and/or Other Requirements

High school graduate or equivalent.  Certification as a CTR is required.  Two years previous experience in cancer registry.

Environmental Factors

Minimal exposure to irritating, unpleasant or hazardous elements or conditions.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Light physical exertion, including occasional standing, bending, reaching and occasional carrying of light loads.

Mental Demands

  • While performing the duties of this job, the employee must be able to work under stress, adapt to changing conditions and exercise appropriate independent judgment.
  • Ability to adhere to strict confidentiality requirements.
Decatur, IL

Manager, Food & Nutrition Services

Decatur Memorial Hospital
Decatur, IL
Full-Time
Day Shift
$26.23 - $40.66

Assists in planning, organizing, and coordinating the activities of the department. Supervises employees  in the...

Manager, Food & Nutrition Services

Decatur Memorial Hospital
Decatur, IL
Tracking Code 2024-25721

Position Summary

Full-Time
Day Shift
$26.23 - $40.66

Assists in planning, organizing, and coordinating the activities of the department. Supervises employees  in the patient food preparation, meal service, dish room areas, cafe, room service call center, and oversees the provision of medical nutrition therapy to hospitalized patients from the community..  Embodies the Memorial Health System Values of Safety, Integrity, Quality, and Stewardship that support our mission, vision, and values.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance and Voluntary Benefits
  • Employee Assistance Program and Colleague Wellness
  • Adoption Assistance

Required Skills

  1. Supervises Food & Nutrition and Clinical Nutrition employees and directs operations including medical nutrition therapy, food production, food distribution and storage, cafe services, ware washing activities, and room service call center operators while ensuring compliance with regulatory agencies.
  1. Interviews and hires employees.
  1. Direct activities of patient food distribution, including service and delivery of meal trays, late, trays, bulk nourishments, special feedings and nourishments throughout the day, and handling of patient diet orders and menu selections.
  1. Responsible for monthly and daily scheduling of employees under their supervision including scheduling of days off, vacations, holidays and ensuring the work is appropriately organized. Measures productivity and determines staffing needs to meet standards of care.
  1. Embodies the Memorial Health System Values of Safety, Integrity, Quality, and Stewardship that support our mission, vision.
  1. Complete performance evaluations of employees under their supervision.
  1. Takes appropriate disciplinary actions and recommends termination when necessary.
  1. Assists in maintaining food quality standards daily.
  1. Provides oversight in the development of educational materials. Provide training and orientation for employees under their supervision. Oversee the supervised learning experience for dietetic interns and students.
  1. Develop and provide education to the hospital and the community in order to promote a culture that values nutrition services.
  1. Actively participates in quality control activities including compiling data for reports and identifying/solving problems.
  1. Responsible for implementing the opening and/or closing procedures for the cafe and/or food service areas ensuring appropriate security measures are taken.
  1. Maintain effective communications with clinical nutrition staff.
  1. Maintain department sanitation and safety standards ensuring that cleaning schedules are followed, and food handled properly.
  1. Revises or develops procedures for the efficient operation of the department.
  1. Utilize the Nutrition Care Process as recommended by the Academy of Nutrition and Dietetics and in accordance with hospital and system policies.
  1. As needed, provided nutrition counseling and/or education to patients and/or caregivers based on assessment of individual learning needs.
  1. Responsible for the maintenance and evaluation of the adult formularies.
  1. Maintains an effective interpersonal relationship with all members of the management team and staff.
  1. Accountable for controlling cash systems in the cafe.
  1. Assist in the planning of general and modified diet menus, considering such factors as variety, regulatory requirements, seasonality, availability, regional food preferences, nutritional and caloric content, food costs, equipment and staffing, and disaster preparedness. Participates in the development of new menu items and participates in the testing for new food products and menu items.
  1. Assists in supervising catering functions and staff when necessary.
  1. Coordinates equipment repairs as indicated and recommends equipment replacement as indicated.
  1. Builds and maintains relationships with vendors as indicated.
  1. Provides input to support department budget writing.
  1. Responds to the department electronic temperature monitoring system and troubleshoots related equipment malfunctions.
  1. Provides coverage for department leaders in other areas as needed.
  1. Performs other related work as required or requested.

 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

 

 

 

Required Experience

Education:

  • Bachelor’s degree in Food and Nutrition, Hospitality/Restaurant Management, or related field and two years foodservice supervisory experience; Or five years progressive management experience in food service operations required.
  • Graduate of an Accredited Internship or Coordinate Program recognized through the Academy of Nutrition and Dietetics preferred
  • Master’s Degree in Dietetics or Dietetics related field preferred.

Licensure/Certification/Registry:

  • Must obtain an American National Standards Institute (ANSI) accredited “Certified Food Protection Manager (CFPM) certification within 30 days after employment. Additionally, employee must complete allergen training using an approved “Allergen Awareness” training program within 30 days after employment. Certificate of course completion must be provided and kept at the establishment.
  • Registered Dietitian Nutritionist recognized through the Commission on Dietetic Registration and Licensed Dietitian Nutrition through the Illinois Department of Financial and Professional Regulation preferred.
  • Certified dietary manager preferred.
  • If applicable, must possess a valid Illinois driver’s license and must be deemed an acceptable driver in accordance with the MHS Fleet Safety Policy (five-year MVR will be required). Must be able to operate automatic shift vehicle.

Experience:

  • Experience in healthcare food service preferred.
  • One Year experience as a Registered Dietitian preferred.

Other Knowledge/Skills/Abilities:

  • Demonstrate proficiency in clinical skills for patients in various age categories including infancy, adolescents, adults, and geriatrics.
  • Maintains high level of competency and professional development related to Food & Nutrition trends, research, policy, certifications, and standards of practice.
Decatur, IL
New

Director, Emergency and Trauma Services

Springfield Memorial Hospital
Springfield, IL
Full-Time
Day Shift
$63.32 - $101.32

Director of Emergency Medical Services The Director of Emergency Medical Services at Springfield Memorial Hospital is...

Director, Emergency and Trauma Services

Springfield Memorial Hospital
Springfield, IL
Tracking Code 2024-26231

Position Summary

Full-Time
Day Shift
$63.32 - $101.32

Director of Emergency Medical Services

The Director of Emergency Medical Services at Springfield Memorial Hospital is a strategic leader responsible for overseeing, planning, and coordinating all emergency medicine initiatives within their areas of responsibility. This role focuses on achieving operational excellence by delivering high-quality, cost-effective, and customer-focused patient care.

Key responsibilities include driving initiatives to enhance the coordination and delivery of emergency services, optimizing quality standards, overseeing ED billing processes, and supporting the operations of a Level 1 trauma center.

The Director serves as a key liaison, fostering strong professional relationships with physicians and healthcare providers to ensure seamless collaboration and continuous improvement in patient care and service delivery.

This leadership position requires a commitment to innovation, excellence, and the ability to lead a team dedicated to making a meaningful impact in emergency medical services.

Highlights & Benefits

  • Paid Time Off (PTO)
  • Memorial Childcare
  • Mental Health Services
  • Growth Opportunities
  • Continuing Education
  • Local and National Discounts
  • Pet Insurance
  • Medical, Dental, Vision
  • Flexible Spending Account
  • 401(k)
  • Life Insurance and Voluntary Benefits
  • Employee Assistance Program and Colleague Wellness
  • Adoption Assistance

Required Skills

  1. Develops operating plans for the service line consistent with the MHS strategic plan and the annual goals and objectives for assigned departments of the service line.
  2. Develops operating and capital budgets for assigned departments of the service line and provides appropriate program and cost justification for additions or changes in resource needs.
  3. Authorizes the allocation of resources for assigned departments of the service line within approved budget guidelines.
  4. Establishes annual goals and ongoing mechanisms for quality monitoring, process improvement and outcome management programs to facilitate the continued pursuit of excellence in all aspects of cardiovascular services.
  5. Coordinates service line clinical resource management and outcomes research initiatives, including external benchmarking and database development. Facilitates the development and monitoring of clinical guidelines and protocols for high volume, high cost patient populations.
  6. Develops systems to improve customer service, communications and referral processes for physician offices, patients and families.
  7. Collaborates with department leaders throughout Memorial to ensure smooth coordination of all services required to meet patient needs.
  8. Develops and implements strategies to develop, maintain, and enhance effective physician relations. Pursues timely resolutions to operational concerns/issues voiced by physician stakeholders.
  9. Implement strategies in coordination with MHS goal to develop, maintain, and enhance the Emergency Department electronic medical record.
  10. Supports community relations activities to identify and promote product line services within the community and region.
  11. Supports all service line educational activities for staff, physicians, patients, families and the community at large.
  12. Participates in and contributes to professionally related conferences, committees, and meetings inside and outside the hospital. Interfaces as appropriate with other regional/national programs pertinent to service line mission and objectives.
  13. Ensures that all assigned departments, programs, and facilities are in compliance with external regulatory and licensing standards, as well as managed care payor requirements.
  14. Provides interpretation of hospital and departmental policies, objectives, and operational procedures for division managers and others as appropriate.
  15. Supports the criteria based performance appraisal system. Completes appraisals on time and provides feedback to subordinates.  Promotes teamwork among all members of the service line and serves as a collaborative role model for all direct reports to build and maintain teamwork across the entire continuum of care.  Maintains visibility in all clinical areas to facilitate response to employee complaints and questions in a timely fashion.
  16. Work collaboratively with other Nursing Directors and MHS ED Leadership to implement operational and personnel strategies to enhance health system regional objectives.
  17. Represents the administrative policies of MMC and MHS in a positive, professional manner to all supervised employees. Adheres to the principles of MHS Statement of Values and Behavioral Standards.
  18. Maintains current knowledge of new developments in service-line relevant clinical services, reimbursement, organizational regulations, licensure, and strategy.
  19. Supports organization quality and process improvement by maintaining a working knowledge of Lean/Six Sigma methodologies and coordinating the work of such teams.
  20. Performs other related work as required or requested.

Required Experience

Education:

·         Bachelor’s degree required.  Master’s degree in nursing, business, health care administration, or related field preferred. Clinical background preferred.
Licensure/Certification/Registry:

·         RN
Experience:

·         Minimum of five years progressively responsible health care management experience in tertiary care hospital setting.

·         Demonstrated experience working effectively with physicians and other healthcare managers in a multidisciplinary environment.

·         Experience in budgeting, operational planning, project management and performance improvement processes.
Other Knowledge/Skills/Abilities:

·         Aptitude to work in a changing and ambiguous environment.

·         Outstanding human relations skills and ability to interact with a broad range of people.

·         Excellent oral and written communication skills.

Springfield, IL

All Fields Required

Name(Required)