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Required Skills

1. Service Excellence: Memorial is committed to standards of service that are defined by our behavioral standards and our SERVICE Values.   Employees are accountable to support and maintain service standards and behaviors set for all employees and to department specific standards and behaviors relative to service excellence.

1. Patient Care: Assesses and evaluates the nutritional status of individual patients in health and disease throughout the life cycle, and develops and recommends a course of nutrition therapy in order to influence the course of treatment.  Based upon a complete nutrition assessment, develops and recommends appropriate medical nutrition therapy including oral, enteral, and parenteral nutrition therapy.   (A complete nutrition assessment would include anthropometic and biochemical data.)  Evaluates the effects of nutritional intervention on the nutritional status of patients/clients in order to provide feedback regarding the appropriateness of various treatments.  Provides consultation for the development and implementation of procedures for the provision of nutrition care to the patient.  May be expected to participate in an on-call rotation for off-hour and weekend nutrition services coverage.

1. Nutritional Care Plan: Constructs and coordinates all aspects of the nutrition care plan, including the identification of short and long term goals; delineation of treatment modalities and education plans; communicates and monitors implementation of the nutrition care plan, and documents all aspects of nutrition care to ensure that regulatory agencies’ standards are met and to provide communication to all team members.  Ensures effective care is given at a reasonable cost.  Arrange for follow-up nutrition care subsequent to discharge or transfer.

1. Medical Nutrition Therapy – orders protocol. Appropriately utilizes independent decision making and medical nutrition therapy orders protocol to implement or modify nutrition related orders to provide efficient and optimal nutrition care.  Initiates communication with physician and other care providers to coordinate patient care.

1. Education: Plans, organizes, implements, and evaluates nutrition education for patients/clients, including the identification of appropriate settings and materials to assure that necessary nutrition education is provided with regard to the needs of the individual.  Communicates pertinent information to other health care professionals and educates the practitioners.  Provides services for community-based projects and programs.  Attend seminars and lectures to keep abreast of current research trends.

1. Quality: Assists with data collection and evaluation of quality indicators to monitor quality and appropriateness of patient care.

1. Evidence Based Care: Nutrition care plans show application of evidence based medical nutrition therapy.

1. Communication: Accepts and documents telephone orders from physicians for diet orders, tube feeding or TPN prescriptions including all additives, adjustments in IV fluids in conjunction with tube feeding or TPN changes, indirect calorimetry, calorie counts, weights, and laboratory tests if they relate to the patient’s nutrition care plan.  Attends patient care rounds and consults with physicians, nursing personnel and other members of the health care team to provide information regarding patients’ nutrition history, to ensure compatibility of the nutrition care plan with other health care plans, to discuss unusual nutritional needs or food preferences of patients, to resolve problems and to implement changes.  Plans and oversees work of and provide technical guidance to ancillary personnel engaged in implementing diets, assisting patients with menu selections and preparing, serving and distributing food to patients.  

1. Specialty Areas: Clinical dietitians may be required to cover clinical specialty areas, which require he/she meets additional competencies and training to provide nutrition care to these disease specific patients.  Additional job duties are defined below according to specialty type.

Cardiac Rehab: The clinical dietitian will provide a monthly group nutrition class on heart healthy nutrition as well as diabetes to the out-patient cardiac rehab. The classes will be documented in each patient’s medical record. The clinical dietitian will review and/or develop educational materials for the specific nutritional needs of the cardiac patient.

Heart Failure Clinic: The clinical dietitian will function as part of the Heart Failure Clinic team by providing nutrition assessment, intervention, and education as indicated.  Care will be documented in the patient’s medical record.  The dietitian will review and/or develop educational materials for the specific nutritional needs of the heart failure patient, will develop a lunch menu plus recipe(s) handout for the monthly Heart Failure Support Group, and will attend meetings regarding Heart Failure Clinic as indicated.

Lung Volume Reduction Surgery (LVRS): The clinical dietitian will complete the LVRS CBL regarding the care of a LVRS patient biannually.  The dietitian will provide nutrition evaluation to include assessment, intervention, and education, with care documented in the patient’s medical record.  Pre-surgical care will be documented in the medical record using the LVRS pre-admission note.  In-patient care will be documented in the medical recording using the nutrition assessment form, education record and LVRS daily rounding note.  Patients may also be seen post discharge as an outpatient in pulmonary rehab, if indicated.  The dietitian will attend LVRS Team Selection meetings as well as daily rounding with the multidisciplinary team (weekdays only).

Outpatient Dialysis: The clinical dietitian must be licensed as a Licensed Dietitian Nutritionist by the State of Illinois for one year or supervised by a Licensed Dietitian Nutritionist with licensure for 1 year.  The dietitian will provide nutrition assessment, intervention, and education monthly for all acute dialysis unit patients receiving outpatient dialysis.  The dietitian will review monthly labs with the patient and calculate kt/v as part of the monthly nutrition assessment.  The dietitian will document care in the patient’s medical record.   The dietitian is also responsible for maintaining regular communication with the nursing home dietitian, if the patient resides in a nursing home.  The dietitian will participate in Interdisciplinary Team Meetings (IDT)  and Unit Based Council (UBC) Quality Assessment Performance Improvement (QUAPI) meetings as appropriate.

Radiation Oncology: The clinical dietitian will see newly diagnosed head and neck cancer patients as notified by the Oncology Nurse Navigator and provide nutrition assessment and/or education.  The dietitian will document care in the patient’s medical record.

Rehab: The clinical dietitian will facilitate group nutrition classes to patients and families on the rehab unit as well as attend rounds as indicated/appropriate.  Care will be documented as indicated on the rehab rounding form.

Transplant: The clinical dietitian will serve as part of the Transplant Team by providing nutrition assessment, intervention, education, and discharge planning.  Care will be documented in the patient’s medical record.  Care will be provided to recipients and donors in all phase of transplant including pre-transplant, transplant, and post-transplant.  The dietitian will review and/or develop educational materials for the specific nutritional needs of the transplant candidates, recipients and living donors.   The dietitian will facilitate the nutrition section of the Transplant 101 Class.  The dietitian will attend Transplant Selection Committee meetings as well as Large Quality Assessment Performance Improvement (QUAPI) meetings.  The dietitian is responsible for maintaining regular communication with the patient’s dialysis center, if the patient is on dialysis. 

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Assist customers and others regarding patient account issues, offering clear guidance and resolutions.

• Educate patients and others on billing resolution, private pay options, collection efforts, coordination of benefits, third-party and governmental payment criteria, insurance coverage, payments, and denials.

• Serve as a liaison between external resources, colleagues, and patients to ensure smooth communication and assistance.

• Demonstrate superior patient relations and interpersonal skills, maintaining a calm demeanor while dealing with patients, colleagues, and the general public. Use tact, sensitivity, and sound judgment to promote a positive work environment.

• Coordinate accurate patient data collection to verify insurance eligibility and determine financial obligations, including collection of copayments and deductibles.

• Effectively negotiate with patients and families to explain, collect, and record patient payments and/or deposits, ensuring all information is entered accurately into electronic payment and patient accounting systems.

• Process and reconcile cash, checks, credit card transactions, and bank loans as appropriate, maintaining accuracy and security in the cash drawer.

• Prepare bank deposits for pickup in accordance with departmental procedures.

• Effectively triage, document, and initiate referrals for financial assistance, completing necessary paperwork or applications with MHS Patient Financial Services.

• Review and combine multiple financial accounts for individual patients. Explain available payment options and establish appropriate payment plans with patients or responsible parties per departmental guidelines.

• Research and resolve complex issues related to patient accounts, identifying and documenting problematic trends for management.

• Record all customer visits accurately, ensuring proactive discussion of all the patient’s accounts, noting and logging accounts according to departmental procedures.

• Document all collection activities thoroughly and send daily payment reconciliation reports to the appropriate teams within the MHS Finance Department.

• Identify, prioritize, and resolve problematic accounts by reviewing, investigating, and verifying patient eligibility for payer sources and/or financial assistance.

• Coordinate with various departments such as MHS Patient Financial Services, Patient Access, Case Management, Scheduling, and clinical departments to ensure accurate financial documentation and a consistent, interdisciplinary approach.

• Work with clinical departments to obtain insurance authorizations, verifications, and pre-certifications for outpatient services as needed.

• Build strong relationships with assigned business units, hospital departments, or provider offices, identifying and addressing trends in payment issues, educating and communicating with internal and external customers as appropriate.

• Complete all steps of pre-registration and registration, verifying patient identity and demographic information, ensuring insurance eligibility, and providing necessary patient information, including Advance Directive information.

• Orients and cross-trains other team members as directed by management. Understands and utilizes all relevant computer systems related to job functions.

• May assist other areas within the unit or department during special needs or staff absences.

• Coordinate patient or family requests for records with Health Information Management (HIM).

• Perform other related work as required or requested.

Required Skills

• Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
• Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
• Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.

• Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.

• Identifies customer service concerns and resolves and/or initiates service recovery.

• Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.

• Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.

• Provides resources for financial assistance.

• Stays abreast of insurance and billing codes updates.

• Verifies Medicare Medical Necessity and issues ABNs for none covered services.

• Issues and explains insurance waivers, as necessary.

• Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.

• Performs other related work as required or requested.

Required Skills

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Required Skills

Principal Duties & Responsibilities:

1. Referral and Relationship Development:

• Meet or exceed the assigned admission goals – annual, quarterly and monthly – for rehabilitation services by establishing and maintaining productive referral relationships with key referrer and clinical decision makers.
• Serve as the primary contact regarding Memorial Inpatient Rehab to the targeted referral sources for all the various customer audiences including, but not limited to physicians, case managers, discharge planners, social workers, therapists, and key nursing roles.
• Maintain a comprehensive understanding of Memorial Inpatient Rehab and outcomes achieved that differentiate our program from other rehabilitation market competitors.
• Identifies candidates who meet program criteria and who will benefit from program services. The process typically involves the following steps:
  • Early identification of candidates/potential clients.
  • Education of clients, family members, referral sources, and external payers regarding the effective and efficient utilization of program services and available resources.
  • Thorough on-site or telephoned assessment of candidates, including chart review, clinical physical assessment, and interaction with the physicians, nurses, and therapists directly involved in the candidate’s care. Through this process a determination of medical stability and readiness for program participation is made. Family members or significant others are also interviewed to obtain accurate information as to pre-morbid functional status, personal interests, cultural considerations, and discharge plans affecting the rehabilitation admission.
  • Coordination of a smooth transition from the referring facility or site to the rehabilitation setting.
  • Recommendations and referral as to appropriate care for candidates who are denied admission.

1. Practitioner

• Performs on-site and telephone preadmission screening and clinical assessment.
• Provides recommendations as to appropriate levels of care.

1. Educator

• Educates clients, family members or significant others, referral sources, hospital personnel, external payers, and external case managers as to rehabilitation program benefits and services.

1. Advocate

• Works as the liaison case manager with the internal and external case management team to provide a cost-effective plan for each client.
• Demonstrates positive communication between customers at all times.
• Maintains high ethical standards.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Consultant

• Serves as a rehabilitation consultant, with attention to rehabilitation potential, therapy progress, discharge plan and feasibility, and special equipment needs.
• Assists with precertification by providing a plan of care and participating in external payer negotiations.

1. Marketer

• Maintains a thorough knowledge of facilities, products, services, and acuity trends.
• Develops relationships with referral sources.
• Develops rapport with clients and their family members or significant others.
• Conducts other duties including exhibiting and providing tours.

1. Facilitator

• Provides information necessary to facilitate referrals and subsequent admissions.

1. Negotiator

• Provides referral sources with cost-effective plans for rehabilitation.
• Provides outcome data.
• Negotiates approval for a client’s stay.
• If necessary, negotiates rates with payers.

1. Collaborator

• Serves as a contact person for the rehabilitation team, internal admissions team, clients, and external sources to enhance outcomes.

1. Promoter

• Promotes good public relations with patients, healthcare providers, and other involved people.
• Exhibits professional behavior as a facility representative.

1. Other

• Performs other related work as required or requested.

Required Skills

• Maintains behavior consistent with philosophy of Memorial Medical Center.

• Knows hospital policies and job responsibilities.

• Knows line of communication and authority.

• Continually observes cardiac monitors, leaving the area only when relieved by qualified, trained personnel.

• Analyze and document the patient’s heart rhythm every 8 hours for onsite patients and every 12 hours for offsite patients. The analysis will include:  documentation of rate, rhythm and ectopy. 

• Recognition of any changes in rate, rhythm or presence of arrhythmia requiring a telemetry strip to be printed, analyzed, and placed on the patient’s chart. The telemetry tech will also notify the RN assigned to the patient of the change and document the arrhythmia on the telemetry worksheet. 

• Recognition of lethal arrhythmias and STAT notification to the RN assigned to the patient. The event will be documented in the patient’s chart. 

• The patient’s heart rate, rhythm will be recorded every 2 hours on the telemetry worksheet.

• For offsite telemetry patients, the HR, rhythm, and any ectopy will be documented each shift.

• If requested, assists with cardiac monitoring during a stat code.

• Notifies the RN responsible for the patient if the telemetry pattern is unreadable.

• Understands how to operate telemetry units. Notifies Bio-Medical Engineering and the Nurse Manager of any needed repairs.

• Responsible for maintaining cardiac monitors for appropriate: alarm volumes and alarm limits, maintains/updates a log book tracking the location of all telemetry transmitters at all times and assures all telemetry units are retrieved when discontinued.

• Cleans the telemetry box for on-site patients. Cleans both the telemetry unit and charger upon receipt from unit for patients with off-site telemetry. 

• Appropriately files all rhythm strip information each day in the patient’s electronic health record.

• Initiates telemetry charges/transfer into SMS system.

• Monitors telemetry supply needs and provides ordering information to designated supply person for inclusion in weekly supply orders (telemetry monitor paper, electrodes, batteries, pouches, lead wires, labels, flowsheets, etc.).

• Provides information as requested to physicians regarding patients’ heart rhythm status and arrhythmias over the past 24 hours.

• Conforms to dress code specified by nurse manager.

• Communicates effectively and diplomatically.

• Able to function calmly in stressful situations.

• Maintains and respects confidentiality.

• Performs other related work as required or requested.

Required Skills

1. Provides individual skills training in activities of daily living, including managing medications, budgeting, meal preparation, housekeeping, personal hygiene, and other areas as needed to promote independence in daily living.

1. Assists clients in meeting their recovery plan goals and promotes clients’ overall safety and well-being.

1. Supports program expectations, rules, and procedures.

1. Follows appropriate sanitary practices in food storage, meal preparation, and clean up.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support the mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

1. Maintains adequate housekeeping standards at all times.

1. Organizes household functions and monitors and reports facility maintenance.

1. Demonstrates willingness to enhance knowledge of behavioral health, to be flexible when working with others, and to adhere to a solid work ethic when working independently.

1. Provides required number of hours of services per week to individuals within the Residential Program.

1. Completes all mandatory education requirements, including monthly clinical supervision as required by the Illinois Department of Human Services.

1. Performs other related work as required or requested.

Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm – I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes –  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  – I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

1. Performs and documents nursing care measures to meet the physical needs of patients.

• Provides or assists patient with hygiene activities.
• Assists with patient activity using proper body mechanics, transfer techniques, and assistive devices.
• Adheres to safety precautions with patient mobility.
• Feeds and/or assists patients with food trays and nourishments while providing continuous monitoring of utensils during meals.
• Assists patient with elimination needs and follows steps to prevent infection.
• Collects and records intake and output.
• Assists with admission, transfer and discharge of patients.
• Performs patient care tasks as delegated by the nurse.
• Obtains and records vital signs, weight, and blood glucose readings.
• Reports data about the patient to the nurse.
• Observes and reports unusual conditions and/or change in patient behavior or appearance to the nurse.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.
• Follows unit protocols and records findings.

1. Observes safety precautions for patient/family/self/others.

• Follows hospital policies to prevent the transmission of infections.
• Provides continuous observation and documentation for high-risk patients.
• Performs searches of persons, patient belongings, and rooms to ensure a safe environment.
• Collaborates with the nurse and security to manage patients in crisis.
• Transports and provides continuous observation for all patients requiring testing or procedures in another department.
• Required to provide 1:1 supervision for high-risk patients and/or equipment, as delegated by the nurse.
• Maintain unit awareness through continuous monitoring of the milieu.
• Controls the entry and exit of colleagues and visitors to the unit.
• Provides constant monitoring of all legal proceedings.
• Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit.
• Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues.
• Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations.
• Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.
• Applies and maintains restraint devices and documents as delegated by the nurse.
• Conducts continuous patient observation rounds every fifteen minutes.
• Complies with established policies, procedures, standards and guidelines.

1. Promotes efficient and effective functioning of the unit/hospital.

• Completes assigned aspects of unit inventory management.
• Assures adequate supplies are stocked and available.
• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
• Facilitates maintenance of equipment with Biomed or appropriate department.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.
• Uses designated lines of communication and authority.
• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
• Maintains cleanliness and safety of unit, service area and equipment.
• May be required to flex into a different role or between the different psychiatric departments as required for adequate staffing.
• Upholds the Illinois Mental Health Code, regarding patient rights and confidentiality.

1. Information Processing

• Prioritizes stat orders and immediate needs.
• Processes orders accurately.
• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
• Refers patient/visitor concerns to nursing and/or customer service staff.
• Refers news media to nursing or public relations staff.

1. Medical Records Maintenance

• Assembles admission chart packs.
• Puts patient identifier on all chart forms.
• Scans patient documents to Medical Records.
• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Creates a Great Patient Experience.

• Promptly and courteously greets others in a friendly manner.
• Receives and directs others by using AIDET and Greet & Feet.
• Responds to patient requests in a timely manner.
• Within scope of job description, responds to questions and provides direction.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Provides therapeutic activities and psychoeducational groups for patients.
• Provides individualized social skills training.

1. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.
2. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

• Complies with American College of Surgeons standards for cancer registry operations, including accurate collection and analysis of reportable cancer diagnosis data.
• Abstracts cancer registry data sets in accordance with established national standards and reporting requirements.
• Obtains, updates, and maintains ongoing follow-up information for all patients within the cancer registry database.
• Submits required reports monthly to the Illinois Department of Public Health, annually to the National Cancer Data Base, and provides additional reports to professional organizations as requested.
• Maintains active Certified Tumor Registrar (CTR) credential through required continuing education, in-services, and professional meetings to ensure competency and professional development.
• Performs additional duties as assigned by the Medical Director or Administrative Director.

Required Skills

1. Communication

• Promptly and courteously greets others in a friendly manner.

• Receives and directs others by using AIDET and Greet & Feet.

• Within scope of job description, responds to questions and provides direction.

• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

• Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

• Updates and maintains call light system assignments accurately and efficiently during each shift.

• Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.

1. Information Processing

• Prioritizes stat orders and immediate needs.

• Processes orders accurately.

• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

• Refers patient/visitor concerns to nursing and/or customer service staff.

• Refers news media to nursing or public relations staff.

• Demonstrates safe, accurate, and effective use of office equipment.

• Writes legibly and clearly.

1. Medical Records Maintenance

• Assembles chart forms.

• Puts patient identifier on all chart forms.

• Thins charts when needed and forwards documents to Medical Records.

• Files patient data after review by nurse.

• Sends discharge patient record to Medical Records.

• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.

• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Service Requisitions

• In partnership with the Nursing Material Specialists, assures adequate supplies are available.

• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

• Sends service requisitions to interdisciplinary departments.

• Promptly and accurately enters data and maintains unit activity sheets as directed.

• Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others – I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste – I use time and resources wisely.  I prevent defects and delays.

1. Unit Operations

• Utilizes time and resources effectively and efficiently.

• Assists in maintaining safe environment and reports unsafe conditions.

• Completes assigned tasks accurately and timely.

• Completes basic patient care tasks as directed by registered nurse.
• Freshens drinking water.
• Serves/collects food trays.
• Responds to call lights and bed/chair alarms.
• Provides 1:1 direct and constant patient observation as delegated.

• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

• Participates in QI activities; maintaining logs, statistical records, and data collection.

• Acts as a preceptor as needed.

• Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.

• May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.

• Assists with stocking unit supply stations.

1. Accountability

• Complies with established policies, procedures, standards, and guidelines.

• Follows the chain of command.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area, and equipment.

• Cooperates with all members of the healthcare team.

• Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Upholds the mission and vision of MHS.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.