Work With Us

Required Skills

1. Venipunctures

1. Blood cultures

1. Assist in the reception area with all clerical duties

1. Maintains supplies

1. Knowledge of test requirements

1. Assists the technical staff when asked

1. Work at least every other weekend

1. Work Holidays

1. Capillary blood collection

1. Assists with Arterial line draw collections.

1. Arterial collection after 1 year phlebotomy experience with proper training/competency

1. Clerical Duties

1. Participation in all GPE initiatives from leadership down to Lab subcommittee GPE initiatives

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Revised:   02/2016

                  01/2018

                  11/2018

Required Skills

1. Empowers self and staff to enhance patient-focused care and quality client outcomes as reflected in patient satisfaction and quality improvement efforts.

1. Fosters an environment which focuses on values, professionalism and accountability, where staff and management see each other as partners in the decision making process.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm – I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

1. Ensures that the access to services is orderly and fair and meets the funding and licensure requirements in place at any given point in time.

1. Interviews, selects, and retains staff. Monitors staff performance/appraisals and initiates corrective action as necessary in accordance with Human Resources.

1. Serves as a professional role model and works to encourage and develop future emerging leaders as a function of succession planning. Maintains an awareness of current and emerging local, State and national issues related to behavioral healthcare.

1. Maintains an understanding of the clinic’s primary client population and their care needs/requirements.

1. Keeps up-to-date on new clinical treatments/services being developed/implemented for primary client populations.

1. Maintains a sound knowledge base of current trends and developments in clinical practice in order to lead clinical-based changes to improve client care delivery.

1. Ensures compliance with CARF standards and State, Federal and local provisions of mental health law.

1. Demonstrates ability and willingness to collaborate with peers and staff.

1. Facilitates cooperative relationships of service providers regarding client service delivery and program development.

1. Holds regular staff meetings in order to facilitate communication of organizational imperatives/changes as well as clinic issues.

1. Reviews and evaluates monthly expenditures and operating statements and implements corrective action plans to address variances as necessary. Participates in the preparation of the annual budget for areas of responsibility and identifies capital needs.

1. Designs and implements cost-effective strategies that will enhance effective and efficient client care delivery.

1. Ensures staff compliance with documentation of services and productivity objectives.

1. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

1. In collaboration with supervising physician(s), practices within professional scope and current standards to assess, diagnose, and treat patients.

1. Follows protocols according to supervising physician’s direction, which includes encouraging the patient to follow up with their primary care physician accordingly. Partners with the physician(s) to promote effective patient care. Provides to physician visit documentation and associated testing for review and signature. Effectively communicates with physician when needing clarification when deviating from protocol and prior to ordering costly tests, treatments, or referrals.

1. Completes thorough and timely documentation according to standards put forth by Medicare, Medicaid, and other relevant payer sources, as well as MHS policies pertaining to medical records.

1. Coordinates the resources required by the patient.

1. Collaborates, as needed, with other health care professionals, patient advocates, teachers, and family counselors in the formulation and initiation of a health care plan for patients. Routinely evaluates the plan and modifies the plan to improve outcomes.

1. Assumes responsibility for the development, implementation, and evaluation of plans for adherence to evidence-based quality indicators.

1. Serves as a clinical consultant to other healthcare professionals.

1. Reviews and utilizes current literature and research findings relevant to the health care of patients and their families.

1. Assists with implementing research findings and monitoring the impact on patient care outcomes.

1. Utilizes available data to analyze performance and develop plans to improve outcomes.

1. Works to further establish advanced clinical expertise and skills with regards to their specialty area.

1. Assists with the development, implementation, and evaluation of educational activities specific to their specialty area.

1. Maintains an active role in community and professional programs.

1. Assists in meeting financial goals related to revenue and expense. Maintains productivity according to budget. Communicates when expected volumes are not met or when opportunities exist to improve productivity or decrease cost.

1. Assists in meeting customer service goals by delivering care in a manner consistent with a high level of patient satisfaction. Reviews survey results and looks for ways to improve.

1. Demonstrates support for and participates in accomplishing team goals and objectives.

1. Performs other related work as required or requested.

Required Skills

Essential Functions and Job Duties

• Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.

• Differentiates among emergent, urgent, and non-urgent patients.
• Evaluates patient telephone calls; follows up with instructions and documentation.
• Seeks supervisor and physician advice as needed.

• Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
• Delegates care to other members of the healthcare team.
• Offers input the plan of care; educates patient in plan of care.

• Screens telephone calls from patients and evaluates for referral. Coordinates and communicates plan of care with the patient and/or the family.
• Conducts pre-authorization for medication and ordered tests and completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
• Arranges outside laboratory tests. Assists physicians by preparing patients and setting up equipment.

• Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
• Performs as a team nurse with providers and other staff.
• Reports ideas, concerns, and problems to Manager/Coordinator.
• Scanning and accurate indexing of records from outside sources in the patient electronic health record for provider signature.
• Reviews patient’s medical records from previous physician to incorporate pertinent information into patients completed chart.

• Provides and documents care within the standards of practice, policies and procedures.

• Administers and records immunizations, allergy shots and other parental injections; performs related duties.
• Performs or assists in specimen collection of waived lab tests; performs related follow up.
• Performs various screening tests; sets up equipment and assists with various procedures; assists in emergency situations with appropriate emergency supplies and procedures.
• Manages acute and/or episodic minor illnesses of patients by following doctor’s orders and documents treatment.
• Inserts and maintains continuous IV infusions; monitors progress (if applicable).

• Monitors the patient’s response to care; documents variances and revises plan of care to achieve desired outcomes.

• Involves patient’s family and multidisciplinary team; utilizes teaching skills.
• Makes phone calls to patient’s family to follow up and to communicate test results.
• Sets up referrals based on outcomes and doctor’s orders.
• Administers documents and evaluates medications.
• Explains procedures and answers questions from patients and their families; provides verbal, written and audiovisual materials; diet consultation; advice on wellness, exercise, preventative care and safety. Assesses patient’s ability to accept and understand instructions; maintains and orders educational materials.

• Demonstrates department specific competencies, including age specific competencies for all ages.

• Arranges for medication refills.
• Shares knowledge, nursing skills, experience, and patient education advice with physicians.

• Supports and maintains joint commission standard. 

• Attends nursing in-service and continuing education programs.

• Assumes personal responsibility for quality patient care, environment of care, and professional development.

• Assists in coordinating and implementing policies in compliance with all regulatory standards.
• Reports ideas and concerns to supervisor concerning improved patient care, customer service and efficient clinical operations.
• Maintains clean, well-equipped exam room, and assists in inventory control.
• Attends meetings, in-services and continuing education classes; suggests topics and/or conducts nursing in-services.
• Assists with maintenance of patient medical records.

• Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
• Demonstrates care and knowledge in medication administration.
• Arranges for medication and medication refills. 
• Performs other duties as assigned.

Required Skills

Essential Functions and Job Duties

• Collects and documents data regarding physical, psychological, and educational needs of patients of all ages.

• Differentiates among emergent, urgent, and non-urgent patients.
• Evaluates patient telephone calls; follows up with instructions and documentation.
• Seeks supervisor and physician advice as needed.

• Establishes priorities in clinic setting and collaborates with Provider regarding plan of care.
• Delegates care to other members of the healthcare team.
• Offers input the plan of care; educates patient in plan of care.

• Screens telephone calls from patients and evaluates for referral. Coordinates and communicates plan of care with the patient and/or the family.
• Conducts pre-authorization for medication and ordered tests and completes appropriate forms. Schedules specialized procedures at the hospital; monitors need for follow-up.
• Arranges outside laboratory tests. Assists physicians by preparing patients and setting up equipment.

• Shares with nursing staff daily scheduling of patients with acute and/or urgent problems.
• Performs as a team nurse with providers and other staff.
• Reports ideas, concerns, and problems to Manager/Coordinator.
• Scanning and accurate indexing of records from outside sources in the patient electronic health record for provider signature.
• Reviews patient’s medical records from previous physician to incorporate pertinent information into patients completed chart.

• Provides and documents care within the standards of practice, policies and procedures.

• Administers and records immunizations, allergy shots and other parental injections; performs related duties.
• Performs or assists in specimen collection of waived lab tests; performs related follow up.
• Performs various screening tests; sets up equipment and assists with various procedures; assists in emergency situations with appropriate emergency supplies and procedures.
• Manages acute and/or episodic minor illnesses of patients by following doctor’s orders and documents treatment.
• Inserts and maintains continuous IV infusions; monitors progress (if applicable).

• Monitors the patient’s response to care; documents variances and revises plan of care to achieve desired outcomes.

• Involves patient’s family and multidisciplinary team; utilizes teaching skills.
• Makes phone calls to patient’s family to follow up and to communicate test results.
• Sets up referrals based on outcomes and doctor’s orders.
• Administers documents and evaluates medications.
• Explains procedures and answers questions from patients and their families; provides verbal, written and audiovisual materials; diet consultation; advice on wellness, exercise, preventative care and safety. Assesses patient’s ability to accept and understand instructions; maintains and orders educational materials.

• Demonstrates department specific competencies, including age specific competencies for all ages.

• Arranges for medication refills.
• Shares knowledge, nursing skills, experience, and patient education advice with physicians.

• Supports and maintains joint commission standard. 

• Attends nursing in-service and continuing education programs.

• Assumes personal responsibility for quality patient care, environment of care, and professional development.

• Assists in coordinating and implementing policies in compliance with all regulatory standards.
• Reports ideas and concerns to supervisor concerning improved patient care, customer service and efficient clinical operations.
• Maintains clean, well-equipped exam room, and assists in inventory control.
• Attends meetings, in-services and continuing education classes; suggests topics and/or conducts nursing in-services.
• Assists with maintenance of patient medical records.

• Documents vitals, history, meds, procedures and instructions according to DMH policies and unit standards. 
• Demonstrates care and knowledge in medication administration.
• Arranges for medication and medication refills. 
• Performs other duties as assigned.

Required Skills

• Complies with all federal guidelines and clinic policies and procedures including, but not limited to laboratory, drug and alcohol testing, blood borne pathogens, chemical safety, administrative policies and procedures, and corporate compliance. Applies the Minimum Necessary Standard when accessing protected health information.  Practices within scope and current standards of care. 

• Assists with various aspects of diagnostic testing including obtaining and/or preparing specimens, labeling/recording, and communicating results. Performs miscellaneous CLIA-waived testing.  Depending on clinic, may perform EKG’s/rhythm strips, breathing treatments, pulse ox, oxygen administration and place/remove Holter monitors. 

• Adheres to strict quality control policies, procedures and manufactures guidelines. Maintains appropriate documentation related to quality processes. Accountable for achieving quality standards. 

• Assists with the ordering, care and maintenance of department equipment and supplies. Assists in the clinic overall financial performance.

• Completes all required paperwork to accompany specimens for testing via computer entry.

• Participates in the orientation and/or phlebotomy training of personnel as directed by administrative staff, supervisor or other authorized personnel.

• Assists clinic in meeting goals related to quality and patient satisfaction by providing outstanding service and compassion while completing phlebotomy/lab tasks.

• Demonstrates support for and participates in accomplishing team goals and objectives.

• Performs other related work as required or requested

*For questions, please email Rapps.Nick@mhsil.com*

Required Skills

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm – I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes –  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  – I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste – I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

1. Performs and documents nursing care measures to meet the physical needs of patients.

• Provides or assists patient with hygiene activities.
• Assists with patient activity using proper body mechanics, transfer techniques, and assistive devices.
• Adheres to safety precautions with patient mobility.
• Feeds and/or assists patients with food trays and nourishments while providing continuous monitoring of utensils during meals.
• Assists patient with elimination needs and follows steps to prevent infection.
• Collects and records intake and output.
• Assists with admission, transfer and discharge of patients.
• Performs patient care tasks as delegated by the nurse.
• Obtains and records vital signs, weight, and blood glucose readings.
• Reports data about the patient to the nurse.
• Observes and reports unusual conditions and/or change in patient behavior or appearance to the nurse.
• Records all interventions; observes and reports the patient response, changes, and/or deviations from normal parameters.
• Follows unit protocols and records findings.

1. Observes safety precautions for patient/family/self/others.

• Follows hospital policies to prevent the transmission of infections.
• Provides continuous observation and documentation for high-risk patients.
• Performs searches of persons, patient belongings, and rooms to ensure a safe environment.
• Collaborates with the nurse and security to manage patients in crisis.
• Transports and provides continuous observation for all patients requiring testing or procedures in another department.
• Required to provide 1:1 supervision for high-risk patients and/or equipment, as delegated by the nurse.
• Maintain unit awareness through continuous monitoring of the milieu.
• Controls the entry and exit of colleagues and visitors to the unit.
• Provides constant monitoring of all legal proceedings.
• Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit.
• Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues.
• Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations.
• Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.
• Applies and maintains restraint devices and documents as delegated by the nurse.
• Conducts continuous patient observation rounds every fifteen minutes.
• Complies with established policies, procedures, standards and guidelines.

1. Promotes efficient and effective functioning of the unit/hospital.

• Completes assigned aspects of unit inventory management.
• Assures adequate supplies are stocked and available.
• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
• Facilitates maintenance of equipment with Biomed or appropriate department.
• Handles floor stock medications or medications delivered from Pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or deliver directly to appropriate licensed staff.
• Uses designated lines of communication and authority.
• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
• Maintains cleanliness and safety of unit, service area and equipment.
• May be required to flex into a different role or between the different psychiatric departments as required for adequate staffing.
• Upholds the Illinois Mental Health Code, regarding patient rights and confidentiality.

1. Information Processing

• Prioritizes stat orders and immediate needs.
• Processes orders accurately.
• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
• Refers patient/visitor concerns to nursing and/or customer service staff.
• Refers news media to nursing or public relations staff.

1. Medical Records Maintenance

• Assembles admission chart packs.
• Puts patient identifier on all chart forms.
• Scans patient documents to Medical Records.
• Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

1. Creates a Great Patient Experience.

• Promptly and courteously greets others in a friendly manner.
• Receives and directs others by using AIDET and Greet & Feet.
• Responds to patient requests in a timely manner.
• Within scope of job description, responds to questions and provides direction.
• Interacts with patients/visitors/others in a courteous and respectful manner.
• Provides therapeutic activities and psychoeducational groups for patients.
• Provides individualized social skills training.

1. Performs additional unit specific tasks/care elements for which they have received specific instruction and demonstrated competence.
2. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.

Required Skills

Key Responsibilities:

• Provide direct care aligned with patient safety and comfort standards
• Assist with ambulation, nutrition, hygiene and toileting support
• Document interventions, observations and patient responses accurately
• Prepare patients for cardiac monitoring and procedures as directed
• Maintain a clean and organized care environment in collaboration with the team

What You’ll Do:

• Assist patients with hygiene, mobility, feeding and toileting needs with care and dignity
• Monitor and document vital signs, blood glucose levels, intake/output and patient observations
• Support cardiac care protocols by preparing patients for tests, procedures and treatments
• Respond promptly to patient call lights, ensuring comfort and safety
• Collaborate with nurses and providers to maintain a clean, organized and efficient unit

Why Join Us?

At Memorial Health, we invest in your professional development, well-being and career growth with:

• Paid Time Off (PTO)
• Medical, dental and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Continuing education opportunities
• Life insurance and voluntary benefits
• Mental health services
• Employee Assistance Program
• Adoption assistance
• Local and national discounts

Location:

This position is based at Springfield Memorial Hospital in Springfield, IL, part of Memorial Health’s network of care.